I truly cannot say enough good things about my experience at Camelback Toyota. I just turned 18, have no co-signer, and very little/no credit history, which makes me a difficult approval as a first-time buyer. I'm currently in school and working, and after being denied by other banks, I wasn't expecting this process to work out. Despite that, the team at Camelback Toyota stayed patient, supportive, and committed to helping me, and the entire experience was handled with care and professionalism. Michael Gagne was absolutely incredible. He didn't just help me with financing. He gave me real, life-changing advice. He took the time to explain what I could do with my car, how to start building strong credit, and even what type of credit card would be best for me at this stage in my life when I asked about that. He was honest, supportive, and always had my best interest at heart. Michael even told me not to give the bank more money than I had to, which meant so much to me as a young buyer just starting out. He told me he would get me approved, and he kept his word. On top of that, he joked with us, kept things light, and made the financial side feel far less intimidating. I am beyond grateful for him and everything he did for me. Trevor Calabrese was truly exceptional. From day one, he connected with me, showed genuine empathy, and treated me with so much respect. Even when I had to reschedule, he never gave up on me or made me feel like a burden. He stayed consistent with communication, worked really hard to get me the best possible deals, and always kept things honest and realistic without ever getting my hopes up unnecessarily and then he made it happen. Trevor truly took care of me throughout the entire process, and I can confidently say he went above and beyond. I 1000% recommend him. He made this experience unforgettable, and I couldn't have asked for a better salesperson or a better first-time car buying experience. BJ (I unfortunately don't remember his last name) was also amazing. He was incredibly kind, welcoming, and personable, and he made me feel comfortable right away. He took the time to show me the car in detail, answered my questions, and went along for the test drive, making sure I felt confident and safe. When Trevor was busy helping another client, BJ stepped in seamlessly without hesitation and made sure I was still fully taken care of. Even though I got to know him more toward the end of the process, he left a strong impression and truly contributed to making this experience smooth, positive, and enjoyable. I honestly feel so lucky to have worked with this team. They treated me like a person, not just a sale, and that meant everything to me. These are genuinely good people who care about their customers, and I highly recommend Camelback Toyota! (especially Michael, Trevor, and BJ.) read more

I personally think carrying a debit card implies more risk than a credit card... So, yeah, not nice. read more

Camelback Toyota - Car Dealers Near Me - Phoenix, Arizona

I'd say just from dealing over email and text Camelback Toyota is the worst in Phoenix. They are one of the highest chargers of dealer markups (ADM) on their website and one of the shadiest of all dealerships in the Phoenix Metropolitan area in tactics. (Check Reddit for horror stories or of any of the Berkshire Hathaway dealers in Phoenix. Def go to a Penske or Avondale Toyota dealer over them) They've also mastered the art of playing email ping pong between multiple salespeople avoiding final pricing and trying to get me into the dealership to "strike a deal." If you love a dealer that doesn't answer questions and tries to get you in to upsell you Camelback Toyota is the place for you! Total waste of time. Edit: manager replied to me stating that the add ons are meant to extend the life of the vehicle... Check out Chevydealer on YouTube to see his breakdowns and thoughts on ADMs. (additional dealer markups) Pretty sad most valley Toyota dealers are participating in these shady business practices and double check your invoices for FIO and DIO. (Factory installed options and dealer installed options) See photo below as Toyota installed $600 in options and Camelback Toyota chose to add $6000 and will make it hard to remove them saying they're already installed. read more

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Predatory, Dishonest, and Absolutely Shameful - Stay Far Away This dealership is the embodiment of everything wrong with the auto industry. I was taken full advantage of with what I thought was a fair trade-in deal and reasonable down payment for me (a novice)-- only to walk out tied to one of the most outrageous and exploitative lease agreements I've ever seen or heard of. Despite putting thousands down and trading in a fully functional vehicle, I was shackled with a sky-high monthly payment that makes no logical or financial sense. After years of paying a ridiculous amount each month, I'll still be left with a massive bill if I want to keep the car. And if I don't? They'll squeeze even more out of me with hidden fees and penalties. The way they package their numbers is deceptive at best and deliberately misleading at worst. There's no transparency, no integrity, and certainly no sense of fairness. This isn't a dealership -- it's a financial trap dressed up with fake smiles and fine print. What they're doing isn't just unethical -- it's borderline criminal. I regret ever stepping foot on their lot. Save yourself the heartache, the financial burden, and the betrayal. Do. Not. Lease. From. Here. You've been warned. read more

I placed an order online for a cv axle on Nov 24, 2025. I got a confirmation email same day. Few minutes later, got another email indicating it's out of stock and expected to arrive within 1-2 days. I checked the status after a few days, their website said it's in progress. After Thanksgiving, the status was still in progress. I emailed them on Dec 1, no response from them, another email on Dec 3, no response. Dec 4, I called them and indeed the order was arrived at their warehouse on Nov 26. But no one took ownership to inform customer the order is ready to be picked up. Next time I'll take my business elsewhere. read more

Unfortunately my experience with Camelback Toyota was bad Let me first say that dealing with my initially sales man Anthony was a pleasure. He was quite responsive and extremely helpful. I ran into a problem with his supervisor in negotiating the purchase of a rav4 xle. The car was in route to the dealership I was told I could not hold it with a deposit, but I and the sales manager agreed I could buy the car for 30 k plus my trade. They would call me when the car was in route so I could complete the transaction. They called when the car arrived but didn't honor the verbal agreement even though I came into the dealership immediately after I was call called. After finally purchasing the vehicle for 1100 more than agreed, I complained to the supervisors manager . After arguing vehemently that the bait and switch was unethical the sales manager (Luis) attempted to make things right by offering me an after sales amt of 500 dollars along with weather Tex mats thrown in by the initial supervisor ( the person that did not honor our verbal agreement. Although they tried to make it right I felt strongly they should have simply honored their initial verbal commitment. I should not have to get angry and have to claw back an agreement that was understood by all parties. read more

If I could give Alexis 10 stars, I would. From the moment I walked into Camelback Toyota, Alexis redefined what it means to deliver world-class customer service. I wasn't just buying a 2025 Toyota Camry XSE, I was stepping into an experience that felt like luxury, kindness, and professionalism all wrapped into one phenomenal human being. Alexis greeted me with the warmest smile, listened to what I wanted (and what I didn't even realize I needed), and somehow made every step of the process feel effortless. She's knowledgeable, patient, passionate, and genuinely cares about her customers. Not once did I feel pressured, only supported and respected every mile of the way. She went above and beyond, answering every question, keeping me updated, making sure every detail was perfect, and celebrating this moment with me like a true friend would. That's not just sales, it's heart. That's Alexis. My new Camry XSE is a dream, but honestly? Alexis is the real star of the show. If you're looking for someone who makes the car buying experience feel exciting, stress-free, and full of positive energy, ask for Alexis. She's not just the best, I'd call her Camelback Toyota's secret weapon. Thank you, Alexis. You made this more than a purchase. You made it a memory. read more

Told me there were no adds. Showed up and there were $6000 in adds. Residual % * MSRP did not equal their end of lease payoff. They were off by $2000. They couldn't explain it. Do not go into this dealership. Total act of futility. Use a local broker to find a Grand Highlander. read more

It was definitely a horrible experience. I went in on March 27 me and my husband, and we sat down with a sales rep. His name was.Hasham And his colleague was Naya. She is all over social media advertising vehicles, but however, they are a scam. There's a Shystie they're sketchy. They're all about money and commission they're not all about the people they're all about helping you. They lied to me. They manipulated the situation that I was in me and my husband needing a vehicle just moving back to Arizona had four kids. I came in there at 9:00 PM didn't get out of there till midnight however I sit down with this man and told him my financial budget. What I was looking for the size of the vehicle I needed for my family and me being scammed out of vehicles in the past of car lot scoring me over. I'm thinking you know Toyota would be a good place to come to. It's a big company. Let's try it. I didn't even think I was gonna get approved to be honest however I know my credit is challenging. It's not the best but if I got approved for $30,000 loan, why is it that this man put me in a Toyota Corolla? The smallest car is on the market a 2026 Toyota Corolla LE told me it had all these features told me that it was fully loaded. It only has CarPlay. It has nothing else. The car is not auto automatic start. It is not have push start. It doesn't have a sunroof. It doesn't have anything very boring very plain. Now, however, I feel like he manipulated and lied and we asked him if he could keep us in the payments between 400 and 500 well however he was so desperate and making his cell in this commission he literally told us. Yes he can keep us around that he takes my $3000 down payment and he turned around and the next day we had to come back in then he states that once we sit down with Julian the finance manager, which is they're all together they're all in cahoots. I look at the numbers. The numbers are higher than what we were told me and My Husband so we're looking at you like no we can't do that. You know like 510 550 like we were told that we were gonna stay at like $500 you know because we were thinking about insurance and trying to include insurance on top of that long story short they screwed us over and now I'm stuck in a alone so I asked them you know can I trade out the car? I don't like the car it's too small for my family. I need a bigger vehicle like I can't do this like there's not enough seatbelts for my children. It's unsafe I went into the office and the salesman guy said that he can help see what he could do whatever I got there. He's promised me he's begging me and promising me that he'll get me into a bigger car six months to 11 months. I'm not understanding why I'm not able to just switch out the car you know why they couldn't accommodate me as being a customer that just put $30,000 that you guys pockets and you couldn't get me into a Camry with those type of payments 605 is what my payments came out to be. They added on warranties that I didn't even know I wasn't aware of. They had me sign on my phone. I was rushed into signing. I was rushed into the process I didn't even have time to read over everything or he didn't explain everything. The bank had to tell me that they added on $4000 worth of warranties. I didn't even know that I never got the paperwork in person. He told me he will mail it to me. I never got it. He emailed it. I couldn't access it because it was encrypted. You know I'm just now able able to access my documents as of yesterday and I've had a car for three weeks now and they're still not willing to help me in any kind of way so now I'm getting legal action involved, but this is the experience that I had and it's a horrible experience is terrible. I'm a mother that don't have a lot of money and I took my hard-working money and put it down on at this car lot and put money into the pocket account screwed over so I advised people do not go to them and like I said it could've been a race factor as well but again my experience has been terrible read more

I do not recommend using this dealership for car servicing. They charged me over $500 to click back in place a clip that came loose on an airbag sensor. And wait for it, 3 % service fee on using their Toyota store card just for good measure. they did start at close to $800, but said we would give me 20% discount because I had a coupon (to clip something back in place) stay away you and your bank balance, will benefit no end. very disappointing and outrageous fees and charges read more

Thank you so much to Ahmed and his manager BJ for treating us so well and helping us get my dream truck read more

Camelback Toyota - My new baby - Car Dealers Near Me - Phoenix, Arizona

Don't buy a car here! I had a specific car in mind that would have been perfect for my budget and was downright adorable. I told the salesman multiple times that I wasn't interested in anything else, but he kept pressuring me to find something else and getting frustrated when I didn't like something. He kept continually trying to get me into something that was completely out of my budget. I finally walked out. I went across the street, asked them to show me two cars that were within my budget. I was test driving the car I bought within 15 min and I LOVED it. The salesperson wasn't pushy. The entire staff worked to genuinely make the finance worked. Never forget that you are just a number at Camelback. read more

This is a big dealership with a lot of new and used cars to select from. When you first show up there is the typical car salesman frenzy to get your business but I set up an appointment online so I was able to by pass all of the nonesense. The car buying experience went pretty well. The negotiation didn't take long and they didn't play the good cop, bad cop routine. They change us a really good price for our trade in and didn't push us to purchase all of the extras. I would recommend this dealership and will be back in the future read more

Camelback Toyota - 2024 Sequoia - Car Dealers Near Me - Phoenix, Arizona

Updated-02/23/205 - The had my truck for 48 hours and the issue has not been resolved but the shop tech was nice enough to tell me they are not going to do any additional work to resolve the issue. I emailed kcoscarelli@camelbacktoyota.com. 5 days ago but there is no response. I was really hoping for a good experience, but I'm beyond disappointed. Levi was nice, and Chris assured me that the used Tundra I bought was in good shape, with only a few minor issues they promised to fix. Yet here I am, over two weeks later, having wasted 16 hours dropping off the truck, and the problem is still unresolved. To make things even worse, now the brakes are squealing when I stop. Instead of taking responsibility, everyone just keeps passing me off to someone else. They make you feel valued and taken care of--until they get your money. After that, you're on your own. Over two weeks and $40,000 later, I'm still waiting just to hear about scheduling to have the issue diagnosed. At this point, I cannot in good faith recommend anyone purchase a used vehicle here. This experience has been nothing but frustrating, exhausting, and a complete letdown. read more

I went in to get an oil change on my truck there and they decided that means they can have their sales department hound me into buying a new car. Tf is wrong with these people using my phone number from the service department to harass me. I have a 2024 Toyota I'm having serviced. Who's trading in a 2024 for a new car in this economy? The sales person said his name was Muhammad and when I asked for his supervisor he refused to put them on. What kind of business yall running? read more

Scheduled online for a oil change and tire rotation. I showed up and got a different representative than was assigned to me. Immediately, attempted to up sale me on a service package I didn't want. My service was completed and had to chase my keys down to pay. Was informed there was a 3 percent credit card processing fee. No signs indicated this in the service area, the wait area, nor online when I scheduled. I understand having it but it should be disclosed before I pay. read more

Ok gave the service department a chance after sales department let me down. Went for my trucks 1st oil change that was included with my service contract. My service advisor tried to sell me additives for oil and fuel on a brand new truck. I told him no. Then I called 2 other Toyota service center and was told no I didn't need anything like that on a brand new truck. He wanted me to pay 80.00 for something I didnt need. Not impressed and will not go back. Also left message for service manager to call me i have not received a call back. After trying to scam me in sales and now service I do not recommend Camelback Toyota. read more

All I can say is WOW!! With hundreds of transactions at various big and small businesses, this is by far the worst and most unethical experience I have ever experienced. I have never been treated so poorly by another individual in my entire life until I met Shane. He promised the world but what he delivered in reality was lies, deception, and immorality on an epic level. We will never step foot in this dealership again as a result of our 3 week debacle with him. We called to speak with the general manager several times and were told "they are unavailable," "I don't have the ability to transfer you to their phone or for you to be able to leave a message," and when we finally drove an hour down there we were told, "it isn't possible for you to speak with them, they are busy." My advice, pick a different dealership. read more

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This review is specifically for Nemo who works in the service department. I give him 5/5 stars for information he provided, great communication, and the great customer service he displayed. I appreciate how he was very attentive to any concerns I had and was flexible to accommodate some scheduling conflicts I have. Very blessed to have him as my service agent ! read more

do not buy a vehicle here unless you want to get harassed for the rest of your life by their sales people and managers. You can buy the newest model car and they will constantly harass and call you about buying a new vehicle or trading it in for their commission. It is legitimately insane. I would understand if they were at least respectful but i have told them to stop calling me a dozen times and blocked multiple numbers and they don't stop. It's disgusting. Don't even listen to them when they talk about refinancing and want you to come in to discuss it is legitimately all about harassing you to buy a car. Refinance with your loan holder / bank directly if you're interested in that. read more

They paid to have my last review wiped off of here, so an update from my last one. DO NOT BUY FROM Camelback. You'll thank me and the others that try to warn you. Drive out of your way to one of the many Toyota dealers in the valley. You buy here, the team of scam caller they got that say they're salesmen will call you between 8am-8pm. Sometimes everyday, every other day, could be multiple times in a day. So much so I'm rewriting this review they had deleted. read more

I used to LOVE Camelback Toyota and have purchased several vehicles here. Now, the service dept. wasted my time and customer service is no longer a part of Camelback Toyota. Very displeased & disappointed. I have left messages for the manager Robbie to return my call and nothing a week later. read more

When I was looking for a new car in September, I reached out to several dealerships in search for a 2025 Toyota Corolla SE. Based on research I've done online, discussing OTD prices with a dealership via email is possible. I wanted to discuss pricing over email as I do not like going into the dealership. I sent an inquiry and received a response asking when I am available to come in. I replied just asking for the OTD price. I eventually received a picture of one, but it was for someone else's car. I asked about this and the employee told me it's the same one car that I was interested in. I looked up the VIN and it was for a LE trim, not SE. I mentioned that the trim was incorrect, but was told that the price would be honored - it didn't make sense, but who am I to argue that with someone who worked at the dealership. Hearing that, I wanted to continue with this dealership (since my parents also have bought cars from here and it was closer to me). I was sent a video of the employee with the car, but I noticed the car looked a bit different, so I asked for another video/pictures. I never got a response to it. At the same time, I was communicating with another dealership that was 40 minutes away who did give me an OTD price via email. I wanted to go with Camelback because it was closer, but I wasn't getting the information I needed. I mentioned that if I received the OTD price and pictures of the car, I would move forward with Camelback. The employee told me he'd work on it. I was getting call after call from Camelback but none actually gave me answers to my questions. I then learned that they didn't have the car on the lot, but I could come in to check out what they have right now. Felt like my time was wasted and we were going in circles. I ended up purchasing my car from the other dealership who was responsive, honest, and didn't spam my phone. It's unfortunate since I had wanted to get a car from here, but not after the experience I had. read more

Thank you so much to Alexis and Mike for helping me purchase my new car. I went through a terrible accident followed by poor service/ help from autonation. Came here and not only did I get my new car I got the best experience ever. Neither of them stirred me wrong , both helped me in every way possible. Everything I asked for they provided for me. They went beyond meeting my needs and made me feel comfortable! I look forward to my next car through them along with the rest of my family. read more

Subject: Misleading, Unethical, and Disrespectful Conduct at Camelback Toyota Used Car Sales To Whom It May Concern, I am writing to formally document and express my deep dissatisfaction with the unprofessional, unethical, and culturally disrespectful treatment my wife and I received at Camelback Toyota's used car sales department, specifically involving your finance manager named Chris Quitana. From the start, I made it clear that my credit union (Mountain America) does not finance vehicles with over 250,000 miles, and the vehicle in question had 174,000 miles (2011 Toyota 4Runner $16,980 black in color). Despite this, Chris Quitana proceeded to run my credit and submit multiple applications to various banks without fully explaining the consequences, resulting in multiple hard inquiries that negatively impacted my credit. Despite me using a vehicle to trade in, I was then pressured to provide more money down and offered high-interest loans, despite my efforts to use my own financing. The entire process felt focused on dealer profit -- not transparency, honesty, or customer service. In addition to the misleading financing, Chris Quitana attempted to pressure my wife into co-signing legal documents before she had even seen the vehicle. She specifically requested to inspect the car first -- a basic and responsible request -- yet this was ignored. Attempting to have someone sign binding documents without viewing the vehicle is deeply unethical and shows a complete disregard for informed decision-making. Most concerning was the manager's inappropriate physical behavior, as he repeatedly touched my wife's hands and arms during conversation. This is entirely unacceptable, especially in African, Asian, Muslim, and many other cultures, where such physical contact in a formal setting is considered disrespectful. It made us both extremely uncomfortable and showed a serious lack of professionalism and cultural awareness. To add to the list of unethical conduct, the dealership considered taking my vehicle as a trade-in, but Chris Quitana falsely claimed it had emissions issues -- an accusation that had no basis and appeared to be a deliberate tactic to undervalue my car. I have had no such issues with the vehicle, and this false statement felt like an attempt to manipulate me into a poor trade-in deal. As an African American customer, I must also emphasize that my experience aligns with nationally documented patterns of discriminatory auto lending and sales practices. Studies by the Consumer Financial Protection Bureau, the National Fair Housing Alliance, and other oversight bodies have consistently shown that minority buyers are often steered into higher interest loans and treated unfairly, regardless of creditworthiness. My experience at Camelback Toyota is sadly consistent with these findings. This pattern of dishonesty, pressure tactics, cultural insensitivity, and discriminatory behavior is unacceptable. I will not return, and I am in the process of filing formal complaints with the Consumer Financial Protection Bureau, the Better Business Bureau, and the Arizona Attorney General's Office. I strongly advise other consumers -- especially those seeking ethical, culturally respectful service -- to proceed with caution when dealing with this dealership. Cordially, Derrick R. read more

Worked with Vonn to try and make a deal happen and while it just didn't work out due to outside factors I would definitely come back to him specifically. Thanks for the time and effort. read more

My husband reviewed Camelback Toyota's new inventory and found a few vehicles that interested him. He called the dealership and was directed to Anthony who explained that some of the vehicles were in transit, but told my husband which cars on his list were available. At our appointment the next day, Anthony presented us with a RAV4 hybrid with the heater on (it was a cold morning) which we took for a test drive as Anthony described some of the features. We agreed on a price and Anthony very efficiently took care of the paperwork to grant us ownership. If you're looking for an informed, efficient salesman to guide you through the car buying process, we highly recommend Anthony of Camelback Toyota. read more

What a scam this business is. Salesman says they have the exact car we're looking for, go there as soon as it opens to find out they never had that car. They just want to get you in there. Manager did not care one bit that we were very upset, did not approach us and we walked out. We all took the day off work to get this vehicle and drove far to get there. We were treated with respect at another dealership, this place is slim central. Negative zero stars if Yelp would allow. read more

Straight up scam artists. They thought they could take advantage of me because I'm young, and offered me a ridiculously high payment with a horrible interest rate, despite me having 800 credit, 10 years of history, and multiple previous car loans with 0 missed payments. I played their game and negotiated, after the first "check with his sales manager", they reduced the price over $300/month! Walked right out of this terrible establishment. Rude manager told me to F off to my face and walked away while I was mid sentence. I wish I could rate it lower than 1 star read more

NO STARS!!! GO ANYWHERE ELSE BUT HERE!! THIEVES!!!! THEY WILL SAY ONE THING AND DO ANOTHER!!! Working with BJ today and he's nice enough but a bit unprofessional with the way he carries himself and didn't let us know any of the benefits as a new car buyer, lazy guy!! Buying a car today, will update with any issues in 2 months UPDATE: Went in with my boyfriend and he asked for a $400 month payment and just said it was $600 monthly. They were fine selling the car with messed up alignment, said they can service it so when he picks it up tomorrow hope it's true. We both feel scammed! They also said they could deliver his car to his work and he didn't so he had to Uber $80 home that night. Not sure what else all the extra service fees are for! Listen to the reviews!! Shop somewhere else! My babe already said he regrets it, and on Christmas, smh. UPDATE: MY BOYFRIEND WENT IN FOR $400 payment and a $15,000 goal. LEFT WITH A $20,000 CAR AND A $600 MONTH PAYMENT THANKS FOR RUINING OUR NEXT YEAR YOU LOSERS This dealership is as basically a big playground for people. Obnoxious STAY AWAY AND GO SOMEWHERE ELSE, LITERALLY ANY WHERE ELSE DIDNT FIX HIS ALIGNMENT BEFORE GIVING THE CAR TO HIM AND SAID THEY WOULD DELIVER TO HIM AND DIDNT HORRIBLE PEOPLE!!!!!! BELIVE THE REVIEWS!!! read more

It's a super nice dealership. Clean, quiet. So stars for that. However. I ran a credit app ahead of my appointment, told the salesperson exactly what I needed numbers-wise, and advised of my current loan amount and what I needed for trade to pay it off. He "promised" that he would be able to negotiate the trade to meet my needs so I made the 45 minute drive to the dealership only for him to not have ANY numbers ready for me to look over. Once we test drove, he told me he had another customer at the same time but I "wouldn't notice his absence". After waiting over an hour for him to work with this other customer, he came back to me with preliminary numbers (these should have been finalized numbers with all the info I gave him and the negotiation on the trade should have been done at this point). It was going to be another 30-60 minutes for a yes/no on the trade negotiation and that was frustrating since I'd already been there for 1.5 hours at this point so I left, and received a text from this salesperson saying how he "works his ass off to get these good deals only for me to get mad at home when it takes longer than 30 minutes to process". I know it takes time to actually BUY a car, but he had all day to get this set up and have at least finalized numbers ready for me to review after an hour wait so I could decide IF I was buying or not. Never got a finalized pencil from him. He handed me my keys and walked off. Completely wasted my time, and was rude to me via text. Guess I will be going back to Berge Toyota instead since they have always been 10/10 incredible in sales and service! (@Ruben in internet sales.) Edited to add photo. They have BLOWN UP my phone today with different numbers. This is ridiculous. read more

Camelback Toyota - Car Dealers Near Me - Phoenix, Arizona

I recently purchased a vehicle from Camelback Toyota and paid in full. Unfortunately, my experience after the sale has been extremely disappointing. First, they refused to give me a copy of my contract at the time of purchase and promised to email it. Despite multiple calls and texts over several weeks, I never received it, and still waiting. Later, they offered a "free detail" and scheduled me for an appointment. When I arrived on time, I was surprised to learn that they planned to keep my car all day and then ended up keeping it overnight without informing me ahead of time. This caused serious disruption to my personal and work responsibilities. Even worse, when I got the car back, the detailing was poorly done--and when I asked about it, the service agent actually said, "We don't have to clean everything." Most concerning of all: I found a scratch and small dent on the car that were not there before. When I raised the issue, the managers insisted it was pre-existing--even though their team said they took pictures at drop-off. I have formally requested those photos and am still waiting for them. I feel completely dismissed and disrespected as a customer. This is not the kind of service or professionalism anyone should expect when buying a car--especially not from a Toyota dealership. I hope Camelback Toyota takes responsibility and corrects this. read more

We had an amazing experience at camelback toyota!!! Our salesman, Marion, took great care of us and got us into a new vehicle that was exactly what we wanted for the price we needed. He was helpful and friendly, just the kind of guy we needed!!! read more

Camelback Toyota - Car Dealers Near Me - Phoenix, Arizona

I bought a new car there a few years ago. Sales side was great. Service Department does its job well but always tells me there is more work to do. This time they said I needed $2000 of work. I declined and took it to my local shop which I have used for 12 years. None of the additional services recommended by Camelback was necessary! read more

If I could give 0 stars I would!!! We took our Highlander in for repairs we were quoted $1,300 we were happy to pay that until we got to the dealership to pick up the car and it was $1,800! We were promised it would be fixed the same day it was not it wasn't ready till mid afternoon the next day and they overcharged us and would not fix the price. They are deceitful and liars! They will talk to you like you're an idiot and talk circles around you and make absolutely no effort to make the situation right! We feel like we were totally scammed!! THEY SHOULD BE ASHAMED OF THEMSELVES!!! read more

*Update Brandon "the beard" Biddle (service salesman) never got back to me. A few weeks later, some "Director" named Izad reaches out to me, denying culpability.*attached His proof was pictures of a blurry video recording. If he has audio for that video, he would hear Brandon saying how bad my vehicle looked compared to when I brought it in. I'm very disappointed with the service I have received at this establishment and would recommend you go ANYWHERE else than here. read more

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dont bother with this dealership. They try and drag you into their dealership because they won't give you a price online or over the phone. After several weeks I say I don't want their dealer addons ($2700 of non value stuff). Manager says ok they can make it work and schedules an appointment. They tell me the car will be there Monday. He wanted me first thing Monday but I explain I have work, I can go in the afternoon. I get there and have to wait 30 minutes when I had an appointment. Next, I get his associate (dude never comes to his own appointment), then the car isn't even there and now suddenly the dealer addons are once again included. Best they could do was discount some paint protection and warranty on that protection. Waste of 3 hrs. Very unprofessional. Also this car wasn't even on the lot. So wasn't like they already installed the paint protection, bra etc. So yeah don't tell customers you can make it work and the backtrack. read more

Bought a car recently. Paid cash. Tiny issue with the car. I've called MULTIPLE times to get it fixed. I physically drove there to talk to someone and got it "fixed" to have the light turned back on the next day. Called again multiple times. Talked to two different people and they said they would call back but have not. It's extremely frustrating for a very small issue and the common courtesy of calling back can't happen. I'm very disappointed and frustrated. read more

I had a car emergency late Saturday afternoon. I'm a long ways from home and thought I had a major unexpected car repair to deal with. I called Camelback Toyota for assistance. Titus Petty promptly answered the call and had me bring the vehicle in to get checked out. When I arrived Titus provided outstanding service and took great care to help me get safely back on the road. It turns out the still under warranty battery caused the problem. The battery was replaced free of charge and I was on my way in no time. I mentioned to Titus that it is people like him who convince me to buy my next Toyota. But thankfully I don't need a new one at only 261,000 miles. It just needed a new battery. I appreciate an honest dealership exceptional team members like Mr. Petty. Thank you kindly. read more

Avoid this dealership. My dry cleaner does more to show interest in having me as a customer. Their latest is requiring you to make a deposit to hold a car in person so they can up sell you while there or get you to buy out of their inventory instead of the car you want. The epitome of dealerships just like the stereotype. read more