i have purchased 2 cars from wallace. Tony Turner sold me the second used truck. I asked him had…read morethe truck been checked out and he said yes. Well it wasn't. In 2 days the engine light came on. I called him and asked himif the truck had been checked because my engine is on. He bullshitted me even though I have a warranty on this truck. I called to make an appointment. the girl took my information then said someone will have to call you back. No one called. I have sent friends who have bought 3 subarus from Wallace. So if you are thinking of wallace go somewhere else.

Teddy was awesome. His knowledge of the car was very helpful. He took extra time to answer all of…read moreour questions. Ron, the sales manager, will go above and beyond to make the deal you want. We are repeat buyers and will buy here again. Thanks for all your help.

Have done oil changes on our Yukon. Timely service. Good value. And it's not a chain.read more

Thank you very much for your fast service and great hospitality. Being from out of state your…read morekindness means alot. Darby Pellish

Noticed a flat on my RV when I was getting ready to leave in the morning. Call first line, they…read morecame by on their way back from another job. Very friendly. They discovered the only problem was a leaking valve stem. They fixed it on site. Very pleased with the service And the price!

When I had an embarrassing and complicated situation that required assistance from a wrecking…read morecompany (a large and heavy load slid sideways off a trailer), First Line was the only company that would come to my rescue. Brian helped me assess the situation, let me know what spec products I needed to purchase to better secure the load, got it centered & secured, and charged a very reasonable amount given the time, labor and gasoline that went into getting me back on the road.

We were rear ended in Bristol,Va. I went to the hospital, my husband was taken of by Jason, who…read moreloaded up our totaled car, took it and my husband to the locked lot. He gave my husband a ride to the hospital. He was available on our time for us to "check all the nooks and crannies" as we said goodbye to a fabulous vehicle. He was friendly and knowledgeable, and open to a hug. I felt very cared for at a scary time.

Professional and courteous, the owner is very accommodating, Franklin worked on my car and he was…read moreso diligent about everything! Polite and knowledgeable. Will definitely return, GREAT SERVICE 5 STARS!

Went by the shop on Trigg Street Abingdon late in evening to get an inspection sticker on truck…read more Owner got right to the truck and performed the inspection and was fast and friendly. I only had a debit card to pay for the inspection $20. Owner said I could pay with cash only. He said I could come back anytime to pay . I told him I had another vehicle to inspect and would be back the following morning. Return the next morning to pay with cash. Amazing that I could do this and was trusted to return. Very nice and fast service . This would not be aloud with many shops. Superb customer service .

I was on a road trip up from Texas when my car started acting up on a Friday night While I was…read moredriving through. I stopped here and they made the time that night to help me get my car fixed so I can be on the road again in the morning. They were super nice, helpful, and knowledgeable!! Their prices were reasonable and they took the time to additionally discuss potential problems and solutions I may come across with my older car. People often refuse to work on my Prius because it is a hybrid, so I was impressed that they were able to work on it and discuss its mechanics. They were truly a blessing. I would recommend them to anyone and everyone!!

Engine Coolant repair…read more It is very rare that you can find a auto repair shop with a great hometown feel. From the time I first talked to Chris on the phone until the time I pulled my car out he was absolutely hands down the most trusted and humble person that's ever worked on my vehicle.... He's just one of those rare people that you very seldom meet anymore that goes out of his way to help another. Especially, when you drive up and the first thing he does is open the hood and looks at my issue and said without hesitation... no worries that's a quick fix!!!.....and believe he stopped everything he was doing to fix my car..... and when I ask him if he worked on German made vehicles very often he humbling said I sure do....I'm a BMW certified specialist..... he even checked out some extra things to make sure it was safe for me to drive to Asheville to pick up my son. No one has ever done that for me except for my dad..... The charge was so minimal for everything he did ....it was almost like he just wanted to make sure I was safe. Thank you Chris for being so kind and trustworthy. I could never thank you enough for helping someone you didn't even know. All of us need to do better in recognizing those that go out of their way to help another. Look forward to my next visit! Because, no one else will ever touch my car again..... expect for Riffey's Auto...and that's a promise.... Amy Shortt

Called to ask some questions about what an average payment looks like on a 60k$ vehicle, when I…read morementioned I would't be able to come in for a few weeks because of work, the salesperson hung up.

Upon arriving at the service center to have my Toyota Tacoma repaired per appointment, I waited 10…read moreminutes before I stopped an employee to wait on me but he said he was a mechanic and to wait for an advisor. One advisor stayed on the computer the whole time I waited and finally a second advisor came into the center and I approached him for service named %$#@**&^%. I explained to him that I had a left axle leaking oil and it was replaced in May and that it began leaking I thought after the repair. After a few months, I thought it would stop as it was leftover from the previous repair but recently noticed it still leaking so I brought it in thinking that it wasn't repair fully the first time and covered under warranty. He continued to give me I thought a hard time about why I didn't bring it in earlier. After about an hour or so he came to me and said it wasn't covered under warranty and I told him OK I would take that up with Toyota and he left and he said he was only the messenger and I told him I understand that. He left and I thought my truck was getting repaired as he explained nothing to me about what needed done and that it wouldn't be fixed. I NEVER DECLINED REPAIR!!! About half an hour or so later he told me my truck was ready and when we got to his desk he handed me an invoice that showed zero balance and I said why was my truck was not repaired. He immediately got angry and said because it wasn't under the warranty. I told him I wanted to see the service manager and he raised his voice and said GO! I immediately told him not to raise his voice to me and requested his name. He said in a mean loud tone it's on the paper and I again ask him to see the manager. He waved his arms and said GO! The second door on left. I spoke to the service manager and he was very nice and said he would talk to Mr.%%$#@&* about his behavior. The manager explained that the seal leaking had nothing to do with the previous repair and I said that I thought my truck was getting repaired and I would have had no problem paying for the repair if that was the case as I took him at his word. He said Mr. ^%$#@*& should have explained that and what needed repairing. I informed him I was never informed of any of that information, and that I would not be back! I did not appreciate the way I was treated and felt threatened by the advisor by his actions. As you can see my truck is a 2011 and I was planning to replace it with a New Toyota Tundra but if I decide to stay with Toyota it will not be purchased at States Toyota.

Tony in online sales was amazing! he made purchasing our new Tiguan easy and well worth the 2 1/2…read morehour drive from Spartanburg sc worth every minute!!!!!

from start to finish Teddy was our salesman and he was awesome! Friendly and very helpful!…read moreFinancing was great as well! Overall great car shopping experience! would highly recommend and will be doing more business in the future! Hands down best car lot out there to purchase from!