We were originally holding off on posting this review to try and maintain a level of…read moreprofessionalism with Mr Gibson and his crew and even give them a 2nd chance after a horrible encounter but its clear we need to look for service business elsewhere. Back in November, 2025 we brought our car in for a cata converter replacement, we had the converter ordered in advance and during the times we had the quote generated which was $1,500+ we were given verbal promises that the car would be done same day. First day? It was not completed the same day as promised. They then said they would have the car fixed by lunch time at the latest TOMORROW, tomorrow lunch comes around? Still not done. 3rd day we got law enforcement involved to get a proper update/record as we did not have a spare vehicle to get back and forth to work and were getting fed up with the excuses, this is when Mr Gibson himself showed his ugly side and began his verbal assault towards us mocking us in front of his entire team and had embarrassingly brought us to the wrong vehicle in the bay that wasn't even ours while screaming at us. It took 3 full days and a little extra time as they stayed after close to get the vehicle done before we could finally leave their shop. They had 1 single mechanic working on the vehicle for the first 2 days and only on the 3rd day realized they needed to put more hands on the job. We were suppose to have another service order for an oil housing unit repair on our vehicle but we will not be coming back as its clear Mr Gibson and his crew are just not the right fit for us after speaking to them again today. Overall horrible experience, rude, snotty attitude from the front office ladies, and even ruder unruly behavior from the guys behind the ladies.

New to Abingdon, needed VA inspection on two vehicles. They did a great job getting them done…read morequickly!

Went by the shop on Trigg Street Abingdon late in evening to get an inspection sticker on truck…read more Owner got right to the truck and performed the inspection and was fast and friendly. I only had a debit card to pay for the inspection $20. Owner said I could pay with cash only. He said I could come back anytime to pay . I told him I had another vehicle to inspect and would be back the following morning. Return the next morning to pay with cash. Amazing that I could do this and was trusted to return. Very nice and fast service . This would not be aloud with many shops. Superb customer service .

I was on my way home to northern VA in early December from western NC, and began experiencing an…read moreunusual (concerning) noise with my car. I stopped at Krew to have the issue assessed. The mechanic ride with me to hear the noise and diagnose the issue. After returning to the shop, he quickly addressed the issue (reattached a portion of the protective under panel) and sent me on my way without charge. The kindness was magnified by the fact that I was traveling alone, had just experienced the death of my father a few days earlier, and some winter weather was in play.

From the owner: Family owned and operated 16+ years of experience…read moreFriendly customer service Dealer Grade Diagnostics

I was on a road trip up from Texas when my car started acting up on a Friday night While I was…read moredriving through. I stopped here and they made the time that night to help me get my car fixed so I can be on the road again in the morning. They were super nice, helpful, and knowledgeable!! Their prices were reasonable and they took the time to additionally discuss potential problems and solutions I may come across with my older car. People often refuse to work on my Prius because it is a hybrid, so I was impressed that they were able to work on it and discuss its mechanics. They were truly a blessing. I would recommend them to anyone and everyone!!

Engine Coolant repair…read more It is very rare that you can find a auto repair shop with a great hometown feel. From the time I first talked to Chris on the phone until the time I pulled my car out he was absolutely hands down the most trusted and humble person that's ever worked on my vehicle.... He's just one of those rare people that you very seldom meet anymore that goes out of his way to help another. Especially, when you drive up and the first thing he does is open the hood and looks at my issue and said without hesitation... no worries that's a quick fix!!!.....and believe he stopped everything he was doing to fix my car..... and when I ask him if he worked on German made vehicles very often he humbling said I sure do....I'm a BMW certified specialist..... he even checked out some extra things to make sure it was safe for me to drive to Asheville to pick up my son. No one has ever done that for me except for my dad..... The charge was so minimal for everything he did ....it was almost like he just wanted to make sure I was safe. Thank you Chris for being so kind and trustworthy. I could never thank you enough for helping someone you didn't even know. All of us need to do better in recognizing those that go out of their way to help another. Look forward to my next visit! Because, no one else will ever touch my car again..... expect for Riffey's Auto...and that's a promise.... Amy Shortt

Always go to Rusty's to get exhaust work done! He does very good work at good prices! Way better…read morethan Larry's in Abingdon that almost got me killed years ago by laying my exhaust right on my rubber brake line causing my brakes to go out! If you install any aftermarket exhaust part and have problems,Rusty will also fix that,as he did for me on a mustang once before! I never trust anyone but Rusty with my exhaust systems anymore!Rusty will do a good job and do it right the first time every time!

If there was a six or seven star rating, I would give it for Rusty's shop. He does fabulous work,…read moretook my car with its swiss cheese rusted tailpipe and in a couple of hours returned a shiny, new, top notch job at an extremely good price. Honestly. I was expecting double what he charged. He was most hospitable, inviting me to make myself at home in his cozy waiting room full of memories of the 50s, 60s and 70s when American muscle cars were king. Living proof that old-fashioned service is still alive and well. His years of experience and kindly manner were a welcome breath of fresh air. Made my day! Can't recommend him more highly.

Had tires rotated. Rear passenger-side wheel almost fell off while driving because the lugnuts were…read morenot tightened. "Lady" at the desk is extremely unfriendly and rude. $30 service almost killed me.

Stopped in for a state inspection. They were thorough and got me in and out in a timely manner. I…read morehighly recommend them.

Have done oil changes on our Yukon. Timely service. Good value. And it's not a chain.read more

Thank you very much for your fast service and great hospitality. Being from out of state your…read morekindness means alot. Darby Pellish

Service is excellent and staff are knowledgeable. It always helps that pricing is reasonable. Great…read moreatmosphere. It's like being among family (if you love being with family).

Friendly service and a great work at a very reasonable price. Took my car in for new breaks and AC…read moreservice in the morning and it was ready early afternoon.