Michael at tactical may have been the most attentive and responsive mobile mechanic I've used. And…read moreI've used a lot of them all over the country. He not only clearly communicated with me prior to coming to fix my vehicle, he showed up when promised and went way beyond anything I expected without charging me anything more than he originally quoted? I felt so guilty I actually gave him more than he asked for.

wanted a quote to change out my batter in my car. mind you the battery was already purchased I just…read moreneeded it installed. called for a quote and was told 100 plus tax. price gouging at it finest.

fast, easy, and affordable! Nicest people you'd ever meet and definitely know their stuff. My…read morefiance and I were broken down in a parking lot and they had us up and running in 15 minutes!!!

Saved the day. I live out of state and my kid had an issue with his car and needed to get to work,…read moreon a Saturday on Memorial Day Weekend. Talked to Christopher, said he could handle the problem. He came right away and literally less than an hour after the phone call the car was fixed and back on the road. He saved the day, great service and more than fair price. Thanks again!

This is hands-down the best auto repair shop in the Tri-Cities! The quality of care, honesty, and…read moreworkmanship they put into my Subaru Outback made it feel like I'm driving a brand-new car again. What really impressed me was their communication--they kept me informed every step of the way, which is something you don't see often. The team is knowledgeable, professional, and truly treats you with respect. On top of that, their pricing is fair and affordable, especially for the level of service you receive. Their honesty and attention to detail have definitely earned my trust. I'll be a loyal customer from here on out--highly recommend!

This guy has always been my guy for alignments. He was the only one that could get my M3 after 5…read moreother attempts by others. Love this guy and has great pricing!!

A word to the wise. Don't be talked into an after market catalytic converter After two replacements…read moreand $1K the "check engine light" still came on. Josh told me there must be something else wrong with the car and did not offer a refund. The Subaru Dealer verified the problem was the converter and now I will incur an additional cost to get it fixed. Josh's work was fine but he just sold me a substandard part and failed to honor the warranty.

Friendly and informative staff, quick service, and reasonable prices! My 2012 Subaru runs like a…read morenew car again.

Always get amazing service from Ponder Auto. They're prompt in their communication and are…read moreconsistently reliable. Having a technician speak about repairs without being belittling is a blessing. This is our go to place when we need any automotive work.

Amazing place. Reliable and very knowledgeable people. Highly recommended this place.read more

Scott at Mr Transmission today was absolutely fantastic. He was very transparent about everything…read morethat was going on with the vehicle including cost/estimate. Honestly, felt like I was being treated like a family member. I was not spoken down to or spoken to like I was stupid. They did a thorough job helping me figure out my issue with my jeeps transmission and definitely will be coming back

If you know that the best car in the world is the one that is FULLY PAID FOR, come to Mr…read more Transmission on West Market. If you are at the dealership repair department and the guy across the counter says with a straight face, "too bad that's not covered under warranty," come to Mr. Transmission on West Market. My brother-in-law first recommended Mr. Transmission to me and this recommendation sits near the top of a very long list of things for which I thank him. Rick and his team are stand up people who know their stuff. When a friend of mine was quoted what she thought was a high repair price, Mr. Transmission is the first place she called to double check. When it comes to keeping your car running for an honest price, there is no place I would more highly recommend than Mr. Transmission on West Market Street.

Kevin is as good as it gets in the auto electrical area of expertise. I would estimate over the 3…read morejobs he's done on our cars that he's saved us well over a $1000. I'll elaborate on those specific jobs in a second. Kevin is honest, mindful of your budget limits, and a surprising rarity in the repair business. This is my first review on Yelp, I lazily came here to look up Kevin's phone number to make another appointment because he is the only auto electrical guy on my list of recommended services. 1) Okay, first job with Kevin, on a 2006 Chrysler, was when he bypassed a fault in our PCM caused by UHaul installing a vehicle matched trailer wiring harness they sold me that overloaded our taillight circuit. UHaul wouldn't stand behind the damage their part had caused. I could have gotten nasty, but I placed the blame on the part maker instead of the local people involved. Kevin first diagnosed it as a PCM replacement with the part alone running near $1000. When I asked him for options he said he would be willing to rewire that circuit and put in an inline fuse block. That repair total was under $200 and has worked flawlessly for over 6-years now. Neatest wiring work I've ever seen, including factory wiring! 2) A few years later, another one of our cars, a 2003 Dodge, produced some trouble codes that suggested the transmission control module needed to be replaced, and what I had found indicated that this might just be the start of the troubles. I took the car to Kevin and shared what I had learned from my scanner and followup research. When Kevin came back with the solution it turned out to be the car's battery needed replacing. I had Kevin order a battery and the car has been problem free for 4-years now. 3) A couple years after that, the 2006 Chrysler, blew hot air when we tried using the AC during a road trip. I picked up a test gauge at a BigBox store and concluded that the freon was low. I took it to a nearby auto AC shop where they tried adding freon then basically condemned the whole system. We were 500-miles from home, and the pitch to do the job seemed tempting except that we were not yet at our destination and we were going to a scheduled event. We considered renting a car and leaving ours at that shop, but decided to put up with it until we got back home. When I took it to Kevin, he's first reaction was that he didn't do AC system rebuilds. I asked him to check it out anyway and oversee working with another shop in his building if deep surgery or a freon adjustment were needed. When Kevin came back with the answer it turn out to be a fan relay cutting off the AC system. Kevin changed the fan and had the other shop vacuum empty and recharged the freon. AC has been as good as new ever since, going on 2-years. Background disclosure: I had worked in the new car dealer industry for about 10-years back in the late 70's and 80's. My experience concluded as General Manager of a large Mercedes Benz dealership. In the 70's I had personally owned as many as 15 cars at one time. In all my experience I have never known any auto electrical technician that could come anywhere near Kevin's expertise and honesty ethic, not one. Conclusion: Auto electrical systems is an area of car repair that can be challenging under the very best of situations. I trust Kevin, and I think you should too.

I sent my truck to be diagnosed. Owner told me up front it would sit and not get touched for ONE…read moreWEEK, i agreed and dropped it off, 3 weeks after dropping it off he called with the same diagnoses that i myself had givin the truck (bad pcm) $950 part that cant be refunded. I asked him what i owed him and asked to confirm that if i bought a pcm and did not fix my truck if he was going to reimburse me for the pcm (not bought from him, he doesnt sale them) he said NO. I asked why i would pay for a guess w no guarantee behind it, owner got very rude and said "just come get your fuc*in truck buddy, you dont owe me a thing". I agreed that he had priced his services at what they were worth and picked it up with a $0.00 bill against it. Waisted 3 weeks (one i knew would be in advance) and 2 unnecessary tow bills. STAY AWAY!

My name is Eddie Keplinger, I took my truck to Orileys auto parts let them check the alternator ,…read morethey told me it was bad.(they didn't charge me anything!) I also HAD car shield ( more like car shaft!) They are a joke!! They have a 10 million dollar lawsuit on them! I recommend never get car shield!! After I got took for 1,000 dollar. Browns Mill Auto told me I needed to bring almost 200.00 more... They never contacted me or anything, I never signed any paperwork. I got took for a total of 1,176.00 ( total from both Car shield and browns mill) All I can say is you better watch some of these garages they will take you too!! The man that works there told me that car shield wanted to send them a used alternator for my truck. All I can say is do it at your own risk!!!

Browns mill towing, the 1st 4 times they were great and patient this was in June and July. Finally…read morewe got my car and the dropped it off to be serviced..The young man was great!!