Seems like a gnarly retirement home. I was only there for a recital concert at the "Ponder"…read moreauditorium, which is very big and is apparently simulcast to other residents from the video production booth. So this is a very fancy retirement home!

My mother was there for over two years until her recent passing. GH was a place that allowed us to…read morework without being concerned about Mom. She was well cared for always, well fed and attended to. The activities were appropriate and engaging and the staff was attentive to her needs and our concerns. She was always greeted with a smile and left each day with a warm farewell. I would highly recommend them to anyone looking for a quality adult care experience.

From the owner: Older and disabled Adults, People living with Alzheimer's and dementia, Stroke, Parkinson's…read moreDisease, Wheelchair and other assistive devices, Frail and physically dependent people, Depressed and isolated people, Aging Services, Caregiver Support.

I have visited alot of nursing homes in Durham and this one by far is the strangest one I have come…read moreacross. The administrator who I met seems to "RULE" over the place giving you the impression she is a piece of work to have to deal with. I can not say anything about the care as I did not have a chance to speak or see any residents. If your looking to volunteer here good luck as you probably will never hear from them which is impart to due to the administrator (was told that by the last AD).

I read the previous post while searching for the address of Eno Pointe and I have to speak up for…read morethem from experience. I am legal guardian to a man who turns 90 years old this year and suffers from dementia. Because of his dementia there are limited places he can stay. He and his wife were first in ROSE MANOR which had a problem keeping the place clean and the staff there steal from VISITORS. When his wife was alive they put a woman in her room who had a contagious disease which she caught and later died of something else but I am sure the other thing she got from there complicated things quite a bit.. I have seen people sitting in the hall reeking of number two and unattended until I went to go get someone. I did like the nurse Grace though. She was wonderful and the director there seemed caring but he did not run a tight enough ship to keep his patients in good health! I would not recommend them. Next they went to the super expensive CAROLINA HOUSE. Well first of all they are expensive as hell and they will charge you for everything including a tissue to blow your nose. I do have to say it is beautiful in there, like a high class hotel and my friends had a childhood friend in there but they both hated that place and frequently complained about everything. Once a person fell in his room and hit his head and called for help to which no one responded to the bell. I heard him yelling for help and was not sure which room he was in but I assumed someone would be there. Hearing people in their room with the door shut yelling for help was not uncommon. 45 min later I was walking down the hall and heard him still yelling for help so I went door to door to find him and he was in the room all bloody, with the help bell lit. He had fallen and hit his head and had a really nasty gash. I went and found someone and she claimed he must have just fell because she had just checked on him. LIE!! They also gave my friend a sandwich and when I opened it to give it to her there was a bite already taken out of it! I had to call social services on them twice for abuse of the man who never hurt a fly in his life. The lady passed away in her bed and they claimed they had just checked on her when I found her (sound familiar?) but she was already cold so I know they lied. I transferred him to Eno Pointe and I have to say this is the first time I have peace of mind. The director is Miss Doris and she is good. She is highly involved with the staff, I have seen her there all times of the day and evening so I know this is not just a 9-5 for her. Yes she does rule the place but she is very nice, personable and if you have a concern and speak to her about it she will handle it. She is on top of everything and that is a GOOD thing. There is not a lot of mess going on up there and if you do talk to the residents their only complaints are about their neglectful families who never visit. My friend is VERY happy where he is at now and its been a year, and I would highly recommend them. As for the nurses I prefer to deal with Dianne. Having said all that I must add it is not the prettiest or fanciest place but the time and attention goes into the patients and in my book that is a very fair trade off! If I had to start over I would have never wasted money on the other places. Just remember when you visit these places, they will do all they can to sway you that their place is the best but listening to people who have family/friends up there is important. Listen and look. Good luck in your search. Its a confusing process and often times you might have to do like I did and transfer before you find a place that fits.

I am reluctant to review this place where my parents live. It seems very good, especially the…read morenewly-built buildings. Food is pretty good. You can get take-out food or even delivery food (for a charge) if you can't get to the dining hall. Since I am young, I found the dining hall to be kind of weird. But the residents make lots of friends there.

I was in their rehab facility from October 28 to December 1. The care I got was truly outstanding…read more The nursing staff was wonderful. The Physical therapy and Occupational therapy were truly outstanding. The CNAs were so kind ,helpful and competent. The food was very good and plentiful. I would name the staff but I fear that I would leave out one of these excellent people. Thank you all for helping me through this trying time. Sincerely, George Gibson

As a local Asian American family here in Durham and after looking at several places for our mom, we…read morechose Brookdale Durham--and honestly, we're glad we did. From the start, the staff made her feel welcome. They learned her name right away, and even remembered little things like how she prefers her tea. It's those small touches that made a big difference for us. The place itself is clean, feels peaceful, and has these really nice outdoor spaces. My mom loves sitting in the courtyard or watching the birds and fish--they actually have a bird enclosure she visits almost every day. Are there areas that could improve? Slightly, sometimes it takes a bit longer to get help when it's busy, and we've had to remind them about housekeeping once --but nothing that's ever made us regret the decision. Everyone is trying, and you can feel that. And Mom feels love and respected and a wonderful little social group of ladies

Every time you call these people you go on hold and get to listen to a lot of nonsense about how…read morethey're rethinking the aging process! And they really care about the elderly! They do not care enough to ever return my calls and when I do finally get through to get information about my dad I hear a different story from every person I talk to. The Health & Wellness Director, Charisse, is especially bad about NEVER CALLING BACK but when I run into her at the facility she acts like we're best friends. We had an outside nurse stay overnight with dad awhile ago when his memory was especially bad and she told us he tried to use his call button multiple times in the night and nobody answered. $8k/month so he can get treated like this? It's ridiculous. Some of the staff are nice, others are horrible, which is pretty typical for these types of places, but the lack of communication is just absurd. We are waitlisted at several other places that are further away but I can't wait to get him out of Brookdale.

I spent almost 6 weeks at Hillcrest in Durham recovering from a fractured femur after a fall at…read morehome. Hillcrest came highly recommended by medical providers, friends and neighbors. We had extensive experience with hospitals and out-patient facilities over the years, both for our own needs, as well as those of family members. Hillcrest stands out as one of the very best facilities we've ever come across. The most important thing about Hillcrest may be the quality and commitment of its staff, from on-site doctors and nurses to the CNAs, OTs/PTs, maintenance (Mike) and other support staff. A special shout-out to Scott (OT), AnnMarie and Kris (PTs) for knowing when to push and when to back off, and to being so incredibly upbeat at every step. They are highly skilled and carry out their duties every day with a warm, welcoming and cheerful outlook that gives the center a rare, down-home feel. Nurses (Heather, Chantel, Mustapha) are really attentive and stop by to listen and chat about music; CNAs (Rhonda) even bring flowers from home when I've had a bad day. Apologies to those many staff I haven't named; you're all wonderful and made our stay worthwhile! Hillcrest's facilities are clean and airy. There are patios for getting some fresh air and well-equipped workout rooms to support rehab. Even the food at Hillcrest is worth writing home about!. Internet/WiFi access is spotty at best and is an area that needs attention. So, if you need a rehab facility for yourself, family or friends, you would do well to seek out Hillcrest. FYI, I think one of the key factors behind its consistently high ratings is that it's been family-owned and operated since it began operations in 1951. It retains a family vibe that other facilities owned and operated by equity partners, hedge funds and large chains lack.

I had care at Hillcrest for each of my knee replacements. I was especially impressed with the…read morequality of care and the beautiful building. This facility is well managed and it's very professional. I met personally with the manager and the dietician, who both went over and beyond in their help. Thank you! The facility also provided free coffee, which was real special. There was a well stocked library along with board games, as I recall. A small chapel held a service on Sunday. The food was fantastic and meals were served in a beautiful dining area. A special touch were the beautiful aquariums. Physical therapy was great! My PT was Filipino and she was so kind and patient. This place is special and I wish I could have stayed there when I broke my shoulder a few months ago.

I was at the Diet and Fitness Center (DFC) for over 6 weeks. I had come to DFC with medical…read moreconcerns and had been very overweight. DFC helped me to lose a lot of weight. This was really important to me and therefore I think my stay was, overall, a success. DFC is a great program on paper (lots of quality people, good food, not a fad diet place at all), but having spent a pretty long time there, I now feel that the program itself has some serious issues which cannot be ignored. There shortcomings involved the staff, including the Director (Dr. Sha), facilities, and even fellow patients. DFC patients plan all of their daily meals based on their recommended calorie intake. So, the meals served at DFC are key ingredients in your potential success. Imagine my surprise when I encountered the incompetence of the cafeteria staff who served us our calorie-controlled DFC meals! There were, routinely, foul-ups of the portions or the foods we had calculated following DFC protocols. Sometimes food offered on the menu was out-of-stock, sometimes the wrong quantities were given, sometimes the cafeteria servers did not know what to do. I pointed out these concerns to the staff but pretty much nothing got fixed. It was distressing. The gym facilities include a variety of workout machines and a salt-water pool. The salt-water was a nice surprise, which I enjoyed. The gym machines (which are heavily used), however were not the most modern or up-to-date. I work out at a gym where I live in the midwest and I was surprised to see that several pieces of equipment are more modern than what DFC has. In addition, I had reported a hygiene problem concerning the presence of little black flies in the showers in the mens' locker room to staff, including to Dr. Sha, but even after several weeks, the flies were still there. While many DFC patients are serious about losing weight and provide a supportive group atmosphere, others can become a little frustrated and try to undermine other patients' success. I, unfortunately, encountered this situation more than once. For instance, after I had started to lose significant amounts of weight, other program participants asked me to my face "why" I was at DFC and whether I belonged there. I replied that I had the same reason for being at DFC as they did, namely to develop healthy lifestyle patterns and improve my health. Many of the staff at DFC are really good, and contribute to a strong program with excellent support for those trying to lose weight. The nutrition department staff, for instance, serve as solid resources for any questions about food and are highly motivated. There are, however, shortcomings at DFC about which people need to be aware. Housing Tip: DFC does not provide housing, so one has to shop around for housing in Durham. Trinity Commons is right nearby DFC, but you over-pay for being able to walk to DFC. Other accommodations in Durham offer more things for the same, or lower, price, and also provide daily shuttles to DFC.

A good, medically reviewed program but not for everyone…read more First let me say that the staff are very professional and the program is medically sound. Not a fad diet program. That said, the program may be frustrating for those who are younger, are a bit more physically active already, or not as overweight. The number of exercise classes could be increased to provide more options for those seeking a more challenging or intense work out. There are some good ones(boot camp, cardio circuit etc.) The lectures are helpful-especially regarding nutrition/portions/restaurant meals but if you are there for more then 2 weeks the classes repeat and it would be nice to have a greater number of offerings. Classes geared to the specific needs of younger clients would also be welcome. I found that I had a lot of down time and would have liked more structure. If you are not someone who will say "I have 3 hours of free time-I guess I should get on the treadmill or go swim some laps" you'll end up not doing much. Also-I understand that it is a temporary situation but sharing the facility with the Duke health and fitness center was annoying at times. For a younger person it gave the impression that you were in an assisted living/ retirement community. Not exactly a high energy vibe. Food is better then one might expect but there was always a off putting order in the dinning room that reminded me of hospital or other institutional kitchens. I'm not sure how to prevent that(more ventilation?) but it was really bothersome. Again, the program worked and I did lose lbs while there, and its a program that is realistic for maintaining at home, but if you're going to spend a lot of money and take time off it would be nice to have a more current and energizing feel. The atmosphere seemed more like a nursing home at times(why are there tables w/ jigsaw puzzles?)The class could be updated and expanded. Also-avoid staying at the Trinity Commons. While they are lovely units and conveniently located the manger seemed too aggressive and was uncomfortable to be around.

They promised a referral bonus to the kitchen staff, when it was time to pay. They changed and said…read morethat only nurses staff.

They lost my dad's medicine and his list. They do not bathe residents regularly. I went to pick him…read moreearly and he had feces on his buttox and legs. Disgusting. The intake room looks nice and clean, but actual rooms are a horror movie. My dad has dementia and he was there for a scheduled 10 days for respite care. We got him out after learning about the sub standard care halfway through. I still get upset a year later, just thinking about how bad it was.

ok this is to correct a previous post i made about this facility…read morewhy it is true my original post for this facility was 1 and 1/2 star i am correcting it to 4 1/2 stars. why frist impression was extreamly bad. i must admit that i arrived here full of dis trust and angry, frist all the stuff you here in the news about these facilities and awsome super care i got at unc hillsborough location made this place look bad. i arrive while every one here was nice they did not no i was coming at least the front desk did not no. second the place seemed stuffy hard to breath air, i must admit was expecting the smell of you no what ????? body odor. i was just all in fowl mood emotional. i was determined to move out the frist time my medication was late. i came here only because i needed iv antibiotic for 14 days and i needed to be off my feet for least 2 weeks. long story short pruitt health on mt sina rd has been nothing but professional, my meds have been on time every 8 hours 6 am 2 pm 10 pm my room constanly clean my nurses kind considerate and checking ong us constantly. i listen to lady across the hall who has i am guessing has dementia the staff has been very patent and kind to her gently talking her seeing to her needs. i refuse to eat the food here because it was cold, and if my was clod so was every one else

It's been several years and I sincerely hope they've improved BUT I've had some disturbing EMS…read morecalls here when working as EMT. Sloppy care, complacent attitudes, poorly trained staff members. One memorable 911 call, unconscious patient unknown cause, easily diagnosed by my glucose tester. Diabetic emergency close to coma, gave concentrated IV dextrose, he woke up asking 'Why am I on an ambulance'. So this isn't so unusual, they waited a long time to call 911, maybe he wasn't noticed, but the thing we RESENTED was a staff member giving us FALSE VITAL SIGNS either a feeble attempt to disguise NEGLECT or sheer incompetence. NEITHER ACCEPTABLE. Patients blood glucose was so low I thought the glucose meter needed new batteries.