This place is so deceiving. It looks beautiful, but it is completely understaffed. On weekends,…read moreit is a ghost town. We paid for a very high level of care for my mother during her last few months, but it was terrible. I found her on many occassions still in bed after pushing her call button for over 30 minutes for someone to help her. Sometimes she lay there for hours without anyone checking on her. We had to hire supplemental help. Some of the staff were very kind when you could find them. However, the turnover was constant. No one that was a good caregiver lasted over 45 days. They pay a measley $13.50 per hour, even though the cost to the residents is the most expensive in the area. They have so many empty beds. Do not put your loved ones here. It's such a shame. It is a beautiful facility and we expected so much more for this price. We would have care conferences and they would promise the moon and that everything would get better. It never did.

if I could give negative stars I would. This place is horrible. My poor handicapped husband rings…read morehis buzzer for help and it takes at least 2 hours to get a response. They are extremely understaffed and under trained. Unreliable. Slobs and rude to the clients. Once I went there to check on him and his bed was made backwards His fitted sheet then his COMFORTER, then his top sheet on top. Serious you cannot make this up!! I brought my husband home with me for a family party. When he returned on Sunday night - his bedding was in the washing machine. Turns out it was there since Friday AM when I picked him up. They FORGOT to put it in the dryer and make his bed. So his sheets were mildewed and ruined. Thank goodness he had a spare set there So I could make his bed that night myself. He also had 3 soaking wet towels in his shower all weekend so his room smelled of mold. More than one occasion my husband has had to go the the office to tell them a client had an urgent need and no one was responding to their buzzer. Food is great there - well most of the time. They charged nearly $10 for a bottle of Mylanta when my husband got food poisoning from a weekend meal he ate there. (undercooked fish!! ) Pathetic The manager on duty Jeff is awesome. but his chihuahua boss is a lunatic. The turnover is atrocious. All about telling you I've thing and lying through her teeth. I would not trust these people with my pet goldfish.

As a local Asian American family here in Durham and after looking at several places for our mom, we…read morechose Brookdale Durham--and honestly, we're glad we did. From the start, the staff made her feel welcome. They learned her name right away, and even remembered little things like how she prefers her tea. It's those small touches that made a big difference for us. The place itself is clean, feels peaceful, and has these really nice outdoor spaces. My mom loves sitting in the courtyard or watching the birds and fish--they actually have a bird enclosure she visits almost every day. Are there areas that could improve? Slightly, sometimes it takes a bit longer to get help when it's busy, and we've had to remind them about housekeeping once --but nothing that's ever made us regret the decision. Everyone is trying, and you can feel that. And Mom feels love and respected and a wonderful little social group of ladies

Every time you call these people you go on hold and get to listen to a lot of nonsense about how…read morethey're rethinking the aging process! And they really care about the elderly! They do not care enough to ever return my calls and when I do finally get through to get information about my dad I hear a different story from every person I talk to. The Health & Wellness Director, Charisse, is especially bad about NEVER CALLING BACK but when I run into her at the facility she acts like we're best friends. We had an outside nurse stay overnight with dad awhile ago when his memory was especially bad and she told us he tried to use his call button multiple times in the night and nobody answered. $8k/month so he can get treated like this? It's ridiculous. Some of the staff are nice, others are horrible, which is pretty typical for these types of places, but the lack of communication is just absurd. We are waitlisted at several other places that are further away but I can't wait to get him out of Brookdale.

They promised a referral bonus to the kitchen staff, when it was time to pay. They changed and said…read morethat only nurses staff.

They lost my dad's medicine and his list. They do not bathe residents regularly. I went to pick him…read moreearly and he had feces on his buttox and legs. Disgusting. The intake room looks nice and clean, but actual rooms are a horror movie. My dad has dementia and he was there for a scheduled 10 days for respite care. We got him out after learning about the sub standard care halfway through. I still get upset a year later, just thinking about how bad it was.

My mother was there for over two years until her recent passing. GH was a place that allowed us to…read morework without being concerned about Mom. She was well cared for always, well fed and attended to. The activities were appropriate and engaging and the staff was attentive to her needs and our concerns. She was always greeted with a smile and left each day with a warm farewell. I would highly recommend them to anyone looking for a quality adult care experience.

From the owner: Older and disabled Adults, People living with Alzheimer's and dementia, Stroke, Parkinson's…read moreDisease, Wheelchair and other assistive devices, Frail and physically dependent people, Depressed and isolated people, Aging Services, Caregiver Support.

I spent almost 6 weeks at Hillcrest in Durham recovering from a fractured femur after a fall at…read morehome. Hillcrest came highly recommended by medical providers, friends and neighbors. We had extensive experience with hospitals and out-patient facilities over the years, both for our own needs, as well as those of family members. Hillcrest stands out as one of the very best facilities we've ever come across. The most important thing about Hillcrest may be the quality and commitment of its staff, from on-site doctors and nurses to the CNAs, OTs/PTs, maintenance (Mike) and other support staff. A special shout-out to Scott (OT), AnnMarie and Kris (PTs) for knowing when to push and when to back off, and to being so incredibly upbeat at every step. They are highly skilled and carry out their duties every day with a warm, welcoming and cheerful outlook that gives the center a rare, down-home feel. Nurses (Heather, Chantel, Mustapha) are really attentive and stop by to listen and chat about music; CNAs (Rhonda) even bring flowers from home when I've had a bad day. Apologies to those many staff I haven't named; you're all wonderful and made our stay worthwhile! Hillcrest's facilities are clean and airy. There are patios for getting some fresh air and well-equipped workout rooms to support rehab. Even the food at Hillcrest is worth writing home about!. Internet/WiFi access is spotty at best and is an area that needs attention. So, if you need a rehab facility for yourself, family or friends, you would do well to seek out Hillcrest. FYI, I think one of the key factors behind its consistently high ratings is that it's been family-owned and operated since it began operations in 1951. It retains a family vibe that other facilities owned and operated by equity partners, hedge funds and large chains lack.

I had care at Hillcrest for each of my knee replacements. I was especially impressed with the…read morequality of care and the beautiful building. This facility is well managed and it's very professional. I met personally with the manager and the dietician, who both went over and beyond in their help. Thank you! The facility also provided free coffee, which was real special. There was a well stocked library along with board games, as I recall. A small chapel held a service on Sunday. The food was fantastic and meals were served in a beautiful dining area. A special touch were the beautiful aquariums. Physical therapy was great! My PT was Filipino and she was so kind and patient. This place is special and I wish I could have stayed there when I broke my shoulder a few months ago.

After visiting several of the memory care facilities in the Durham and surrounding areas, we found…read morethe best fit for our loved one. TerraBella has met all of our expectations. They are well staffed and they have lots of patience when dealing with the residents. We are blessed to have found TerraBella for our loved ones care.

WARNING! Do not place your precious loved one in this horrible place! My mother was neglected…read more We made repeated complaints. She was given the wrong meds and not helped with her dressing, bathing, etc. They completely violated their contractual obligation to their residents. They had a terrible outbreak and failed to give residents or their families any timely updates about the status. They are severely understaffed and no one responds to the call button. Often times you could not even reach the front desk. I have no doubt that the stress of the negligence and incompetence helped lead to my mother's untimely death - she was there less than 2 months. Take your loved one anywhere else but here!

I visit this building often. The smell of the place is always overwhelmingly awful when you walk…read morein. It smells like cat food, poop, or just "dirty". The elevator often smells of urine. I would not recommend this facility to anyone looking for a place for their loved one. Solista down the road is cheaper, nicer, and never smells bad when you walk in. The staff are more friendly, more engaged with the residents, and the activities seem more lively and well-attended at Solista.

My sister is moving to the Regent next week, & I have had to work through the process from New…read moreHampshire: David Poindexter was FANTASTIC with helping & guiding me to this good new world for my sister. No other places even came close! General Manager Crisy Butler then wrapped up final details in a most helpful & efficient manner. I am most thankful and appreciative! Thomas J.

ok this is to correct a previous post i made about this facility…read morewhy it is true my original post for this facility was 1 and 1/2 star i am correcting it to 4 1/2 stars. why frist impression was extreamly bad. i must admit that i arrived here full of dis trust and angry, frist all the stuff you here in the news about these facilities and awsome super care i got at unc hillsborough location made this place look bad. i arrive while every one here was nice they did not no i was coming at least the front desk did not no. second the place seemed stuffy hard to breath air, i must admit was expecting the smell of you no what ????? body odor. i was just all in fowl mood emotional. i was determined to move out the frist time my medication was late. i came here only because i needed iv antibiotic for 14 days and i needed to be off my feet for least 2 weeks. long story short pruitt health on mt sina rd has been nothing but professional, my meds have been on time every 8 hours 6 am 2 pm 10 pm my room constanly clean my nurses kind considerate and checking ong us constantly. i listen to lady across the hall who has i am guessing has dementia the staff has been very patent and kind to her gently talking her seeing to her needs. i refuse to eat the food here because it was cold, and if my was clod so was every one else

It's been several years and I sincerely hope they've improved BUT I've had some disturbing EMS…read morecalls here when working as EMT. Sloppy care, complacent attitudes, poorly trained staff members. One memorable 911 call, unconscious patient unknown cause, easily diagnosed by my glucose tester. Diabetic emergency close to coma, gave concentrated IV dextrose, he woke up asking 'Why am I on an ambulance'. So this isn't so unusual, they waited a long time to call 911, maybe he wasn't noticed, but the thing we RESENTED was a staff member giving us FALSE VITAL SIGNS either a feeble attempt to disguise NEGLECT or sheer incompetence. NEITHER ACCEPTABLE. Patients blood glucose was so low I thought the glucose meter needed new batteries.