I am reluctant to review this place where my parents live. It seems very good, especially the…read morenewly-built buildings. Food is pretty good. You can get take-out food or even delivery food (for a charge) if you can't get to the dining hall. Since I am young, I found the dining hall to be kind of weird. But the residents make lots of friends there.

I was in their rehab facility from October 28 to December 1. The care I got was truly outstanding…read more The nursing staff was wonderful. The Physical therapy and Occupational therapy were truly outstanding. The CNAs were so kind ,helpful and competent. The food was very good and plentiful. I would name the staff but I fear that I would leave out one of these excellent people. Thank you all for helping me through this trying time. Sincerely, George Gibson

I visit this building often. The smell of the place is always overwhelmingly awful when you walk…read morein. It smells like cat food, poop, or just "dirty". The elevator often smells of urine. I would not recommend this facility to anyone looking for a place for their loved one. Solista down the road is cheaper, nicer, and never smells bad when you walk in. The staff are more friendly, more engaged with the residents, and the activities seem more lively and well-attended at Solista.

My sister is moving to the Regent next week, & I have had to work through the process from New…read moreHampshire: David Poindexter was FANTASTIC with helping & guiding me to this good new world for my sister. No other places even came close! General Manager Crisy Butler then wrapped up final details in a most helpful & efficient manner. I am most thankful and appreciative! Thomas J.

I spent almost 6 weeks at Hillcrest in Durham recovering from a fractured femur after a fall at…read morehome. Hillcrest came highly recommended by medical providers, friends and neighbors. We had extensive experience with hospitals and out-patient facilities over the years, both for our own needs, as well as those of family members. Hillcrest stands out as one of the very best facilities we've ever come across. The most important thing about Hillcrest may be the quality and commitment of its staff, from on-site doctors and nurses to the CNAs, OTs/PTs, maintenance (Mike) and other support staff. A special shout-out to Scott (OT), AnnMarie and Kris (PTs) for knowing when to push and when to back off, and to being so incredibly upbeat at every step. They are highly skilled and carry out their duties every day with a warm, welcoming and cheerful outlook that gives the center a rare, down-home feel. Nurses (Heather, Chantel, Mustapha) are really attentive and stop by to listen and chat about music; CNAs (Rhonda) even bring flowers from home when I've had a bad day. Apologies to those many staff I haven't named; you're all wonderful and made our stay worthwhile! Hillcrest's facilities are clean and airy. There are patios for getting some fresh air and well-equipped workout rooms to support rehab. Even the food at Hillcrest is worth writing home about!. Internet/WiFi access is spotty at best and is an area that needs attention. So, if you need a rehab facility for yourself, family or friends, you would do well to seek out Hillcrest. FYI, I think one of the key factors behind its consistently high ratings is that it's been family-owned and operated since it began operations in 1951. It retains a family vibe that other facilities owned and operated by equity partners, hedge funds and large chains lack.

I had care at Hillcrest for each of my knee replacements. I was especially impressed with the…read morequality of care and the beautiful building. This facility is well managed and it's very professional. I met personally with the manager and the dietician, who both went over and beyond in their help. Thank you! The facility also provided free coffee, which was real special. There was a well stocked library along with board games, as I recall. A small chapel held a service on Sunday. The food was fantastic and meals were served in a beautiful dining area. A special touch were the beautiful aquariums. Physical therapy was great! My PT was Filipino and she was so kind and patient. This place is special and I wish I could have stayed there when I broke my shoulder a few months ago.

This is an amazing retirement community. All of the residents are extremely nice and the staff is…read moreamazing. I have volunteered at Carol Woods for almost two years and it has been wonderful. They offer residents a full cafeteria and there are plenty of games and books around the facility. There is also a brand new library that opened in early 2014. If you want to be a resident you'd better get on a waiting list as I've heard the waiting list is about 10 years. It is well worth it in my opinion.

BUYER BEWARE!!! My mother was a resident of Preston Pointe,…read morean independent senior living facility, for less than one month when she fell and broke her arm. The financial burden and stress which occurred next would completely take my family by surprise. When we moved Mom out of my house to a separate living situation, I wanted to make it her last move and ensure that her needs would be met without needing to move her again. Grant Fessler, the "Lifestyle Counselor", provided me with the impression that she would be able to transition in place if she needed more care. That proved to be a totally false statement. What happened was that we were required to pay an on-site service $22 per hour for 24-hour care if Mom was to remain at Preston Pointe once she completed her rehabilitation elsewhere. The 24-hour care requirement was put in place to ensure her safety and well-being, according to the staff I spoke with. With the cost of her living arrangements, that put her monthly cost at OVER $30,000. My main complaint is that Preston Pointe misled me. If they were really an organization that was focused first on care and less on profitability, they would have been very specific up-front about what it would cost for me to safely emulate their requirements for an assisted-living level of care at Preston Pointe. When my Mother returned from her rehabilitation, they required that my Mother have 24-hour care in order to protect their liability and that is all. I brought to their attention that my Mother did not need 24-hour care one-on-one but that was their requirement. I could not get anyone to budge on this requirement. This care was provided by an external company named Comfort Keepers. Comfort Keepers has a contract to provide the on-site care needed by residents of Preston Pointe. The Comfort Keepers person was limited in training and did not even have a CNA under their requirements. Essentially, I was paying for a glorified baby-sitter. I was livid. I had no recourse but to move my Mother to a dedicated Assisted Living Facility and out of Preston Pointe. I would advise that anyone who is looking into senior living for their elderly parents or other relatives ask some very pointed questions when a facility claims they can provide more than one level of care. Those questions should be centered around what does each level of care entail and what is the typical cost. I was blind-sided by this additional cost by a slick sales person who tried to convince me everything was do-able and that everything would be OK. He even told me that the 60-day move out notice would be waived if my Mother had to move for medical reasons or passed away. Again, the reality was that that did not happen. I also did not even get credit for the meals that my Mother did not eat while she was in rehabilitation for three weeks! Buyer beware! I would advise everyone not rush into these very emotional decisions about your loved ones. Use the experience of others to try avoiding complications for your future. Think about their entire lifespan left and the fact that you might need to move them more than once. I also advise anyone who thinks they need multiple levels of care available to pick a facility that says up front that they offer Independent Care and Assisted Living. There are very few standards that these businesses are held accountable to and so that means different things at different places.

After exploring many options, we moved Mom into Preston Pointe 8 months ago. She is so happy!…read more She's made friends and is able to enjoy activities and meals in a safe and welcoming environment where I know the staff really cares about her.

Corporate cost cutting is brutal, broken infrastructure in this newish building can take weeks to…read morefix because of "supply train issues". Staff are generally friendly and helpful. Can never keep a chef so food is subpar and occasionally almost inedible. All these problems seem to come from corporate greed in Canada not local management at the moment. Too bad, because this facility fills an exploding demographic need and is better than most options around unless you are wallowing in $$.

I live 2 miles from Azalea Estates in Chapel Hill. We have enjoyed watching the building go up!…read moreIt's so beautiful even though it is still a work in progress. People who work there, like Kylie, are a pleasure to meet and talk with if you need ANY information. Check this place out!

This home flat out stole from my grandmother and was physically abused by both Med Techs and Aids…read more When we initially toured the place a few months ago the management sold a complete, blatant LIE. We were told that residents would be given one-on-one care and attention, like hair brushing, etc. Yeah, right... Aids don't even talk to residents, let alone stimulate them. Let's start with the fact that no one wears a name tag so that they cannot be identified by patients. They assume that everyone is suffering from dementia and can no longer read. They have ZERO CARE for any patient. Pain medication isn't administered when it should be, med techs have horrible attitudes and sit in the beauty parlor talking to one another rather than paying attention to family members asking medication to be administered (took over an hour for someone to come, and we were met with a literal "what do you want?"), food is taken away from residents when they don't eat, rather than coaxing attempts to help them eat. My grandmother's diamond and emerald ring was stole right off her finger, and when we were shocked and asked where it was we were told "oh, well because the residents are demented they often give their things away." The ring was tight on her finger and she would have never, ever, taken it off. We know that a med tech stole it right off her person. The attitude of everyone working there disgusts me. Since residents are mostly demented they treat them like absolute garbage. It's true abuse, and we will be riding a complaint all the way to the county and beyond. My grandmother's hospice nurse came the day after she was removed and was shocked at how much her demeanor Do not send your loved one here. It is a true hell hole and should be shut down. Disgusting.

a family member of a resident at Seasons At Southpoint writes..."Please share with your staff...The…read morehospital was very impressed and happy with the med report which was sent with the paramedics [from Seasons At Southpoint]. Having [written down] the times that the meds had been given was so helpful. They [the hospital] loved that format. Loved the fact that the DNR was sent so they had it for her charts. The doctor was very pleased with the care plan to introduce one med and reduce another. Thanks, Robin Barbour"

This is where my precious husband took his last breath. He was here for 32 days. The facility is…read morebeautiful inside and out. They have a quiet room, kitchen, vending machines, library and a beautiful outside with plants. The rooms are spacious and clean. Some of the staff is here are very helpful, considerate and nice. Others are sneaky and rough. Overall his stay wasn't too bad. Everyone respected my husband and our family during this time. The food is very basic and the nurses don't do well checking on the patients during the night. I am forever grateful for all of the staff that helped my family during this difficult

I'm full of emotion writing this review- This is a beautiful Pavilion inside & out - with an…read more outside veranda complete with rocking chairs. Strict Covid Protocol in place -sanitizing & mask required plus a sign sheet. The decor is uniquely done -with homeliest atmosphere in mind. There is a library area with an oasis of books. The room I visited was very clean and spacious- every consideration tastefully in place. The atmosphere was serenely bittersweet- I tell you. Anthony a the nurse showed so much compassion to me - I cannot tell you just how much his kindness meant to me during this difficult time. If a ten star was available- that I would give. This Pavilion & staff is truly a place to be proud situated in the RTP.