I was in their rehab facility from October 28 to December 1. The care I got was truly outstanding…read more The nursing staff was wonderful. The Physical therapy and Occupational therapy were truly outstanding. The CNAs were so kind ,helpful and competent. The food was very good and plentiful. I would name the staff but I fear that I would leave out one of these excellent people. Thank you all for helping me through this trying time. Sincerely, George Gibson

I just called to check on a patient who was sent to the emergency room from the pavilion because…read moreI'm one of the emergency contacts and the nurse was very very very rude with me and hung up on me . I was just seeing if the patient was in dire need of someone to come right away

This is an amazing retirement community. All of the residents are extremely nice and the staff is…read moreamazing. I have volunteered at Carol Woods for almost two years and it has been wonderful. They offer residents a full cafeteria and there are plenty of games and books around the facility. There is also a brand new library that opened in early 2014. If you want to be a resident you'd better get on a waiting list as I've heard the waiting list is about 10 years. It is well worth it in my opinion.

The people that do the manual labor there are fine as are the caregivers. The administration did a…read moreterrible job while my cousin lived there. A resident had a stroke during this time. There was a delay in obtaining an ambulance. It was a corrupt place while my relative there lived there. I doubt it has improved. The administrators at the time my cousin lived there, if they are still around, can go to Hell.

My husband and I moved to The Forest at Duke 3 and a half years ago, and are glad that we chose…read morethis Continuing Care community. Everyone here has been welcoming and friendly, and there are lots of activities -- classes, trips, a great pool, a hiking group, library, etc. and several places to share meals, to keep us mentally, physically, and socially involved (all planned with pandemic precautions in place). But best of all is the peace of mind we have knowing that whatever happens with our health, there are facilities here that can care for us in the future.

I went here with my parents, who are prospective members of the retirement community. We heard a…read morequick lecture by a pretty prominent US Navy officer who now lectures at UNC Chapel Hill. He worked in the Obama administration and also was probably (nobody knows) fired for insubordination by Obama! He's almost as old as this crowd was. Pretty good and fast lecture. As a young guest, I didn't feel that comfortable asking questions. But most of mine were asked by some other old folks. I'm glad I came to the event! The event space was appropriately large and it was filled.

This place is so deceiving. It looks beautiful, but it is completely understaffed. On weekends,…read moreit is a ghost town. We paid for a very high level of care for my mother during her last few months, but it was terrible. I found her on many occassions still in bed after pushing her call button for over 30 minutes for someone to help her. Sometimes she lay there for hours without anyone checking on her. We had to hire supplemental help. Some of the staff were very kind when you could find them. However, the turnover was constant. No one that was a good caregiver lasted over 45 days. They pay a measley $13.50 per hour, even though the cost to the residents is the most expensive in the area. They have so many empty beds. Do not put your loved ones here. It's such a shame. It is a beautiful facility and we expected so much more for this price. We would have care conferences and they would promise the moon and that everything would get better. It never did.

if I could give negative stars I would. This place is horrible. My poor handicapped husband rings…read morehis buzzer for help and it takes at least 2 hours to get a response. They are extremely understaffed and under trained. Unreliable. Slobs and rude to the clients. Once I went there to check on him and his bed was made backwards His fitted sheet then his COMFORTER, then his top sheet on top. Serious you cannot make this up!! I brought my husband home with me for a family party. When he returned on Sunday night - his bedding was in the washing machine. Turns out it was there since Friday AM when I picked him up. They FORGOT to put it in the dryer and make his bed. So his sheets were mildewed and ruined. Thank goodness he had a spare set there So I could make his bed that night myself. He also had 3 soaking wet towels in his shower all weekend so his room smelled of mold. More than one occasion my husband has had to go the the office to tell them a client had an urgent need and no one was responding to their buzzer. Food is great there - well most of the time. They charged nearly $10 for a bottle of Mylanta when my husband got food poisoning from a weekend meal he ate there. (undercooked fish!! ) Pathetic The manager on duty Jeff is awesome. but his chihuahua boss is a lunatic. The turnover is atrocious. All about telling you I've thing and lying through her teeth. I would not trust these people with my pet goldfish.

This is an excellent place for Senior living. Mercedes Deo is one of the best that works here. I…read morewould recommend Durham Regent to all my friend's family. Have a blessed day.

I visit this building often. The smell of the place is always overwhelmingly awful when you walk…read morein. It smells like cat food, poop, or just "dirty". The elevator often smells of urine. I would not recommend this facility to anyone looking for a place for their loved one. Solista down the road is cheaper, nicer, and never smells bad when you walk in. The staff are more friendly, more engaged with the residents, and the activities seem more lively and well-attended at Solista.

I have been working as a registered nurse for Home Instead for 5 years, and I can genuinely say…read morethat this has been one of the most rewarding experiences of my career. I have worked in hospital and outpatient settings, but Home Instead stands out because of its heart-centered approach to caregiving. The training and resources provided have been excellent. Whether it's new developments in dementia care or fall prevention strategies, we're always learning and improving. As a nurse, that kind of ongoing professional support is invaluable. If you're a family looking for compassionate, reliable care for a loved one, or a healthcare professional looking for a fulfilling career path, I wholeheartedly recommend Home Instead. They've created something truly special.

I feel it is my duty to let the public know that the Home Instead Senior Care service in Durham is…read morethe worst service to use!! We used this service to have help caring for our mother who had dementia. We assumed Home Instead would use strict protocols in this time of Covid-19 especially since the people they serve are all elderly and vulnerable. The care giver came into my mother's home not wearing a mask - 2 days later we were told the caregiver had tested positive with Covid. Our mother got covid as a result and died 3 weeks later. Please if you cherish your loved one DO NOT use this place - they do not enforce any safety guidelines to their employees at all!!!!

I spent almost 6 weeks at Hillcrest in Durham recovering from a fractured femur after a fall at…read morehome. Hillcrest came highly recommended by medical providers, friends and neighbors. We had extensive experience with hospitals and out-patient facilities over the years, both for our own needs, as well as those of family members. Hillcrest stands out as one of the very best facilities we've ever come across. The most important thing about Hillcrest may be the quality and commitment of its staff, from on-site doctors and nurses to the CNAs, OTs/PTs, maintenance (Mike) and other support staff. A special shout-out to Scott (OT), AnnMarie and Kris (PTs) for knowing when to push and when to back off, and to being so incredibly upbeat at every step. They are highly skilled and carry out their duties every day with a warm, welcoming and cheerful outlook that gives the center a rare, down-home feel. Nurses (Heather, Chantel, Mustapha) are really attentive and stop by to listen and chat about music; CNAs (Rhonda) even bring flowers from home when I've had a bad day. Apologies to those many staff I haven't named; you're all wonderful and made our stay worthwhile! Hillcrest's facilities are clean and airy. There are patios for getting some fresh air and well-equipped workout rooms to support rehab. Even the food at Hillcrest is worth writing home about!. Internet/WiFi access is spotty at best and is an area that needs attention. So, if you need a rehab facility for yourself, family or friends, you would do well to seek out Hillcrest. FYI, I think one of the key factors behind its consistently high ratings is that it's been family-owned and operated since it began operations in 1951. It retains a family vibe that other facilities owned and operated by equity partners, hedge funds and large chains lack.

I had care at Hillcrest for each of my knee replacements. I was especially impressed with the…read morequality of care and the beautiful building. This facility is well managed and it's very professional. I met personally with the manager and the dietician, who both went over and beyond in their help. Thank you! The facility also provided free coffee, which was real special. There was a well stocked library along with board games, as I recall. A small chapel held a service on Sunday. The food was fantastic and meals were served in a beautiful dining area. A special touch were the beautiful aquariums. Physical therapy was great! My PT was Filipino and she was so kind and patient. This place is special and I wish I could have stayed there when I broke my shoulder a few months ago.

I have visited alot of nursing homes in Durham and this one by far is the strangest one I have come…read moreacross. The administrator who I met seems to "RULE" over the place giving you the impression she is a piece of work to have to deal with. I can not say anything about the care as I did not have a chance to speak or see any residents. If your looking to volunteer here good luck as you probably will never hear from them which is impart to due to the administrator (was told that by the last AD).

I read the previous post while searching for the address of Eno Pointe and I have to speak up for…read morethem from experience. I am legal guardian to a man who turns 90 years old this year and suffers from dementia. Because of his dementia there are limited places he can stay. He and his wife were first in ROSE MANOR which had a problem keeping the place clean and the staff there steal from VISITORS. When his wife was alive they put a woman in her room who had a contagious disease which she caught and later died of something else but I am sure the other thing she got from there complicated things quite a bit.. I have seen people sitting in the hall reeking of number two and unattended until I went to go get someone. I did like the nurse Grace though. She was wonderful and the director there seemed caring but he did not run a tight enough ship to keep his patients in good health! I would not recommend them. Next they went to the super expensive CAROLINA HOUSE. Well first of all they are expensive as hell and they will charge you for everything including a tissue to blow your nose. I do have to say it is beautiful in there, like a high class hotel and my friends had a childhood friend in there but they both hated that place and frequently complained about everything. Once a person fell in his room and hit his head and called for help to which no one responded to the bell. I heard him yelling for help and was not sure which room he was in but I assumed someone would be there. Hearing people in their room with the door shut yelling for help was not uncommon. 45 min later I was walking down the hall and heard him still yelling for help so I went door to door to find him and he was in the room all bloody, with the help bell lit. He had fallen and hit his head and had a really nasty gash. I went and found someone and she claimed he must have just fell because she had just checked on him. LIE!! They also gave my friend a sandwich and when I opened it to give it to her there was a bite already taken out of it! I had to call social services on them twice for abuse of the man who never hurt a fly in his life. The lady passed away in her bed and they claimed they had just checked on her when I found her (sound familiar?) but she was already cold so I know they lied. I transferred him to Eno Pointe and I have to say this is the first time I have peace of mind. The director is Miss Doris and she is good. She is highly involved with the staff, I have seen her there all times of the day and evening so I know this is not just a 9-5 for her. Yes she does rule the place but she is very nice, personable and if you have a concern and speak to her about it she will handle it. She is on top of everything and that is a GOOD thing. There is not a lot of mess going on up there and if you do talk to the residents their only complaints are about their neglectful families who never visit. My friend is VERY happy where he is at now and its been a year, and I would highly recommend them. As for the nurses I prefer to deal with Dianne. Having said all that I must add it is not the prettiest or fanciest place but the time and attention goes into the patients and in my book that is a very fair trade off! If I had to start over I would have never wasted money on the other places. Just remember when you visit these places, they will do all they can to sway you that their place is the best but listening to people who have family/friends up there is important. Listen and look. Good luck in your search. Its a confusing process and often times you might have to do like I did and transfer before you find a place that fits.