Be very cautious with their sales department. They are very deceptive and dishonest. They do not…read moregive you everything you need to know and have no issue telling a senior with their house toward the end of escrow you do not qualify.

I don't know who James P. Is and he refers everyone to Rochelle who was worthless is resolving the…read morefinancial issue we had with these people. Even contacting their corporate office was a waste of time since they never responded to our inquiry.

Pictures are not anything what actual rooms look like. When my aunt was admitted post hip surgery…read moreshe went all night without pain medication, without any of her regular BP medications. We asked about putting rails on the bed because we didn't want her to wake up & not be able to hold on to something without falling out of bed. The one who was supposed to watch her at night would not assist my aunt in locating her Rosary that fell. She said she didn't hear it fall & would not help her look. My aunt was trying to see if it fell & kept trying to look on the floor. The entire night my aunt was in pain. All they could say was we have to assess her. The next day they were planning on working in her room. Paint, patch holes etc. when we refused they moved her to another room then did it while another patient was right there. The patient was trying to cover her mouth & nose. I honestly never believed that these places exist. But it does.

I'm an employee at the facility and been here 3 years I can say that the staff especially in…read moredietary is great! the patients are aswome and the care is good!

Excellent Staff. Full service, clean, well maintained, reasonable monthly fees. Personal services…read moreavailable on site if needed. Food services are professional and deliciously prepared. Grounds are well maintained, with small dog park available.

Short version (Google / Yelp) We signed a 6-month lease at…read moreSolstice Senior Living at Bakersfield for my mother-in-law and paid a large sum up front while we bought furniture and prepared her move. At the last minute she became afraid and refused to move in. We notified them immediately and returned the keys two days later. She never occupied the apartment and never used their services. They still kept half--more than $9,000--and said we would not even see that half back for three months. They could have rented the unit as soon as we turned in the keys. Their ads sell a caring community. When it came to money after a senior got scared and never moved in, there was nothing caring about it. Get the refund rules in writing before you pay. And for God's sake, make sure your mother or father is not going to change their mind. It will cost you a fortune. Longer version (Caring.com, SeniorAdvisor, A Place for Mom) We reserved an independent-living apartment at Solstice Senior Living at Bakersfield for my mother-in-law on a six-month lease. We paid what they required, bought furniture, and spent weeks getting her ready to move. At the last moment she became afraid of the move and said she could not go through with it. We told the community right away and returned the keys two days after that notice. She never moved in, never put belongings in the unit, and never used dining, activities, or any other services. When we asked for the money back, they said corporate policy only allows half. That half is more than $9,000 they are keeping for an apartment nobody lived in. They also told us we would not even receive that half until after three months. The unit was empty and the keys were back. They could have rented it as soon as we turned the keys in, yet they still hold most of our money and delay even the partial refund. Their advertising shows a warm, caring place for families and seniors. That is not what we saw when the issue was money. A company that markets compassion should not keep over $9,000, delay the rest for three months, and sit on an apartment that was never occupied. If you are considering Solstice, read the lease and refund rules before you pay a dollar. Ask exactly what they keep if the resident never moves in, how long they hold the refund, and whether they will re-rent immediately. Do not assume the caring image in the ads applies to refunds. And for God's sake, make sure your mother or father is not going to change their mind. It will cost you a fortune.

Visited my uncle and upon arriving wasn't able to enter parking lot. Unsure so street parking it…read moreis. Gate entry is locked & you can only enter if they buzz or let you in. The front office can view you from where they are. You must call from your mobile phone since the gate button doesn't work. Sign says call, they literally mean by phone. Walk in & it's bustling with people whom reside there & staff. Some residents whom don't even know me literally verbally said they want to go home. My uncle with many others were in a hall having lunch. My uncle hasn't seen me in years & although battling with some dementia. He always knows my voice & once I removed my eyeglass shades he lit up. He even said seeing me made his day. He says he awakes confused & discombobulated unsure of why he's there. The some staff were nice & even helpful when I was looking for my uncle room, before I was told he was in the lunch hall. I inquired what the constant beeping noise was going on from nurse station to nurse station & was informed by some residents it was an alarm & they were lined up outside their rooms and told they couldn't go in their rooms unsure why. Asked two staff members one said the noise is communicating with each station? The other staff member advised it's from when the button is pushed by the residents in their room. That noise consistently going off will make you want to leave. I mean for 2hrs I was there not a bit of peace. Smh I commend good nursing staff. Some spoke to my uncle, he likes the attention. He has always been a ham. Good to see him smiling. Although not sure if he will remember I was there. His memory sadly seems limited & comes & goes on what he remembers. I will say that more attention to some of the residents that can't feed themselves & rely on being fed by staff should get more focus. I watched a women bedbound can barely speak, and was needing to be fed & given her water. She continued to say water please repeatedly and when I turned her direction the nurse whom was sitting beside her was talking to another staff member doing the same for another resident. Please remember to treat the residents as if they were your family or a child. Not neglected or ignored. May need to hire more staff that are qualified & not to overwhelm those that are there. They look as if they can definitely use the help. Even residents try to help them & they're there to be cared for. You pay alot for these places. Pay alot for the day to day care as well for quality it should match. Glad my uncle is in a place where family can visit him more he's close to the majority so they can check in on him & make sure all is well more often than not.

My wife was into this facility and I went to visit her and I lost my bus pass the staff went to…read moretheir own pockets to assist me in making sure that I was able to get home that evening it was like a family environment in they are so so kind I do thank you for taking care of my wife. Marvin Jennings

My mother was at this assisted living facility for two and a half years - both she and I were very…read morepleased with all aspects of Hallmark. (My mother had mid-stage Alzheimer's, diabetes, and other issues.) The staff was always warm & welcoming, as well as competent. The food was varied and simply great! I often joined my mother for dinner or holiday meals. Although COVID-19 put a damper on a lot of things, Hallmark usually provides live entertainment, games, and other activities. Church services of different types are held on the premises. A beauty salon is also on the premises. I greatly appreciated the genuine caring of the staff regarding sensitive & emotional issues. My mother thrived during her stay here.

Trying to find the right assisted living facility for a loved one can be daunting. I can…read moreunequivocally recommend the Hallmark of Bakersfield. My mom, 80, was fiercely independent but three cancer surgeries made it necessary to either get 24/7 in-home health care or move into assisted living. We could not afford caregivers at home, and chose the Hallmark. What a blessing. The staff... care providers, housekeepers, maintenance workers and food services... were very professional and truly cared about my mom's well being. Fourteen months later, her strength and agility had improved to the point that she could return home and live independently. Six years passed, and last summer, my mom started having serious heart problems. After a brief stay in the hospital and physical rehab, she returned home only to slip and fall and break her pelvic bone. That led to more hospitalization and more rehab. She could not do the things at home that she needed to do to be on her own. I began looking at assisted living options based on referrals from a case manager at the rehab center. Wow... the typical charges were $1000-$2000 more per month than the Hallmark's fees. So, I moved her, now 86, back to the Hallmark. Many of the same staff members were still working at the facility. They were sincerely glad to be able to help my mom who was going through a tough time. There is a lot of trite talk from business and sports team owners about how their organizations are like a family. Those are just sound bites. However, the Hallmark staff does take great interest in the residents and treat them like family. I have seen them do this with my mom and countless others. My mom had more heart issues at the end of summer and had to be hospitalized, again. When she finished rehab, she was back at the Hallmark. The care plan had been changed to accommodate her specific needs, and she showed improvement through the holidays. Then, earlier this year, another episode of heart failure, but this time it was accompanied by lung compilations. At the hospital, after she regained some strength, she wanted to go back to the Hallmark. Hospice care was added to her treatment plan. I was hopeful she would find a plateau and maintain an acceptable quality of life for a while. It did not happen, and it became clear her condition was deteriorating. I saw Hallmark staffers at different times leaving her apartment with tears in their eyes. They hovered over her in her last days tending to my mom's every need until she passed. I can honestly say that the Hallmark family brought joy to my mom's life. You can pay a lot more for amenities at other assisted living facilities, but you will not get better care than the care provided at the Hallmark. They are good people.

This is a very new facility, licensed in May of 2025. It is a converted motel and you definitely…read moreget the motel feel pulling into the parking lot and walking the halls. They have done a great job with remodeling to give it a more home like feel. The lobby is large and welcoming, with some nice seating options to visit with loved ones or wait in comfort. They have a large bed capacity, about 300 if I remember correctly, and at the time of their open house (August 26, 2025) they had about 20 residents. The rooms are very spacious, each with their own bathroom with a step in shower for easy resident use, grab bars installed for assistance, a small kitchenette with a small refrigerator in the smaller rooms and a larger kitchenette with a full size fridge in the bigger ones. Both private and shared rooms are available. There is a large activity room, a large (what will soon be) theater room, large dining room, and a private dining room as well for private events. They have secured memory care unit with both private and shared rooms, a few nice activity rooms and a sensory/quiet/relaxation room. The executive director Jessica toured me around the facility, she explained their amenities and rates, type of clients they serve (independent, assisted living, and memory care) and has the energy to be running circles around the large grounds with ease, she's got her stuff down and was able to answer all my questions! They also have a large pool equipped with a lift which will eventually host aquatic exercise classes. I can see this being a great asset to the community and will be a lovely home to many happy residents in the future.

I have been here in memory care for 19 days this is a lockdown facility nice place clean but I…read morethink those in memory care since we don't have much time left to live, I had three open heart I still have an anorysm in my lower Aorta, at 4.7 ,I am high risk, I also had two strokes and one bypass from my heart to my brain and I am at high risk if my blood preasure goes up I can die any time, and I have to be honest they don't chech blood preasures, or any of the patience for covid, this is not helping us to be safe.

The staff earns this rating update. They cared for my loved one with care and love. My family…read moremember has been here and has declined greatly recently due to her health.

Voted "best" in Bakersfield Californian popularity contest...really? Maybe check the definition of…read morebest. Here Rating only average. For sure, that good Reputation attracts and it looks good on the first impression. At the tour and contract signing Earnest assurances are given that set expectations for a high level of service and safety. Once moved in, the day to day is not always up to the same "high" standard. Virtually any resident can give examples on a daily basis. They may also say " it does no good to complain cause nothing ever changes" Maybe these issues are organizational and baked into senior residential homes. Some things are great, some are ok, others are sub-par and a few are just terrible and unsafe. It's a buyer beware deal. & On the upside, there are many staff who are committed to giving residents respectful, responsive caring service. These folks do their best in a demanding and understaffed environment.

Awesome facility. The staff especially was kind, generous and very very good in assisting the…read morepatients. Liz checked me in with the biggest smile. I'm so happy to have spent 2 months there. The therapy I received there is what sustains me today. The staff were very knowledgeable....

Kern River Transitional Care was recommended to me because they have (and we needed for our family…read moremember) a strong physical therapy department. I now know this is a fact of the care offered. Nursing care also did not disappoint. Caring people doing their best. Skilled nursing with rehab can be a challenging experience for patients and families, confidence in the care makes it all easier. Strong leadership with high performance expectations for all staff is key to quality here. I recommend Kern River Transitional Car!