Be very cautious with their sales department. They are very deceptive and dishonest. They do not…read moregive you everything you need to know and have no issue telling a senior with their house toward the end of escrow you do not qualify.

I don't know who James P. Is and he refers everyone to Rochelle who was worthless is resolving the…read morefinancial issue we had with these people. Even contacting their corporate office was a waste of time since they never responded to our inquiry.

The staff earns this rating update. They cared for my loved one with care and love. My family…read moremember has been here and has declined greatly recently due to her health.

Voted "best" in Bakersfield Californian popularity contest...really? Maybe check the definition of…read morebest. Here Rating only average. For sure, that good Reputation attracts and it looks good on the first impression. At the tour and contract signing Earnest assurances are given that set expectations for a high level of service and safety. Once moved in, the day to day is not always up to the same "high" standard. Virtually any resident can give examples on a daily basis. They may also say " it does no good to complain cause nothing ever changes" Maybe these issues are organizational and baked into senior residential homes. Some things are great, some are ok, others are sub-par and a few are just terrible and unsafe. It's a buyer beware deal. & On the upside, there are many staff who are committed to giving residents respectful, responsive caring service. These folks do their best in a demanding and understaffed environment.

Pictures are not anything what actual rooms look like. When my aunt was admitted post hip surgery…read moreshe went all night without pain medication, without any of her regular BP medications. We asked about putting rails on the bed because we didn't want her to wake up & not be able to hold on to something without falling out of bed. The one who was supposed to watch her at night would not assist my aunt in locating her Rosary that fell. She said she didn't hear it fall & would not help her look. My aunt was trying to see if it fell & kept trying to look on the floor. The entire night my aunt was in pain. All they could say was we have to assess her. The next day they were planning on working in her room. Paint, patch holes etc. when we refused they moved her to another room then did it while another patient was right there. The patient was trying to cover her mouth & nose. I honestly never believed that these places exist. But it does.

I'm an employee at the facility and been here 3 years I can say that the staff especially in…read moredietary is great! the patients are aswome and the care is good!

When caring for a loved one with memory issues at home becomes too challenging, finding a memory…read morecare facility that meets everyone's needs is stressful. In July 2025, I had to make that difficult decision to place my wife in memory care. Ivy Park's Evergreen Memory Care Unit was the family's choice. The staff members at Ivy Park were very knowledgeable, understanding, accommodating, and compassionate. The first step was an evaluation by professional Evergreen caregivers to ensure my wife would thrive at Evergreen. Once it was determined Evergreen was a good fit, Ailee, Lindsey and Pamela made the transition relatively stress free. They were concerned for both my wife's and my emotional and physical wellbeing, and they always made time to talk with me! Once my wife was in Ivy Park's Evergreen Unit, access to visit her was never any issue. The first impression of the facility was that it was very neat and tidy and very clean. Next, the caregivers, staff, and residents all looked happy, and the residents well cared for. The residents all have different needs, and the caregivers are aware of those needs. Food is important, and the food is very good as well! My wife has enjoyed the meals and snacks provided at Evergreen. Mikayla, Memory Car Director, keeps detailed records on the residents, and she knows who the residents are and their needs. Milkayla is extremely efficient. She always has time for you; plus, she will always return a call or email. The Evergreen Unit runs extremely efficiently! Mikayla does a great job being the director! Crystal, Activities Director, is very smart and cleaver selecting activities that engage the both the mind and body of all the residents. Crystal is upbeat and on the move all the time. She is extremely patient and kind to all the residents. Crystal has a true passion for the job. She cares about all the residents. Special events like movie night, Pumpkin Patch, etc are nice for both the resident and family members. These events take time and effort to plan and execute, and they are well done and fun for all! These events are greatly appreciated by both the resident and family members. Kayla, caregiver, has been one of the primary caregivers helping my wife to make the transition into Evergreen. My wife has had some issues making the transition, and Kayla has been exceptionally patient with her during this time. Kayla always remains upbeat, positive, and ready to help. She is unflappable! Adriana, Resident Care Coordinator, is very active in ensuring everything is going well in Evergreen Unit. She keeps a high profile and ensures the residents' needs are being met. Adriana has a very calm demeanor, and the residents respond to her presences in a positive way. Adriana listens to the family members and residents. She is always ready to help. It is a team effort supplying quality care for the residents. Individuals working in the Evergreen Unit are very special people! The bottom line is that staff and caregivers are extremely passionate about their work in caring for the residents! Finally, the residents are respected for who they are!

Staff very friendly to begins with. Knowledge about nursing needs, financial issues, personal needs…read moreof residents and concerns that family members have. Highly recommend

This place has the very minimum of care. You can't expect a nurse in less than an hour. I'm a…read morepatient and tonight had to wait 4 1/2 hours after requesting a nurse, and then only got one because I got out of bed and went and found someone. Some nights I have had to wait over 6 hours for a nurse. During the day you can usually get a nurse within 1-3 hours. The food ranges from good to something that I wouldn't feed my dog all within the same day. Some of the nurses barely speak English. On a scale of 1-10 I would rate this place a 2. Some of the nurses are nice, and some of them get upset if you require anything. As far as Physical Therapy, some days you get it, and some days you don't. You just never know.

3-19-24 My nurse Ruby, Brandy , Jessica R , Jessica C & Kulveer are sweet and awesome…read more They care so much for there patience if I could give you guys more than five stars, I would. I'm going to miss you ladies

I have been in and out of several skilled nursing facilities and assisted living situations. And…read morethis place is awesome, the p t staff is incredible each one in their own way , show that they truly care of your rehabilitation and progress! The meals are good. The staff is very friendly and accommodating. The facility is beautiful and clean.\n I can't speak more highly of this facility.! If you are looking for rehabilitation for your loved one, look no further.This is the place that you should be!!!

I was in the rehab hospital following a traffic collision. When I arrived, I was lying flat on my…read moreback and wearing diapers. Just take a look at the difference 2 weeks later! Kyle, on my left, was a chill and lay back PTA. His manner of getting me to do things was gentle. Cody, on my right, was my OT. His manner was more matter of fact, we're going to get this done. It is interesting that with such different ways of dealing with the patients, they were both so successful in my improvement. I am forever in their debt. My life has changed and they are a contributing factor. The facility is filled with people who truly care about the patients. From the housekeeping staff to the MDs. They are all top notch. With that said, don't look to them for pity when you want to quit, they will help you to get your focus back on the goal of safely going home. Thank you to all of those who helped me along the way. I wear my decorated brace with all of you in mind.

Kern River Transitional Care was recommended to me because they have (and we needed for our family…read moremember) a strong physical therapy department. I now know this is a fact of the care offered. Nursing care also did not disappoint. Caring people doing their best. Skilled nursing with rehab can be a challenging experience for patients and families, confidence in the care makes it all easier. Strong leadership with high performance expectations for all staff is key to quality here. I recommend Kern River Transitional Car!

Good friend of ours is recovering at the Kern River transitional care facility. A large clean…read morebeautifully maintained property. I went to the front desk, was greeted by a friendly attendant who directed me where I could find my buddy. He was just finishing up physical therapy. He's is much improved and very motivated to put the work in and get back home. The facility rooms all were very well maintained and clean. I was very impressed. The staff that I encountered on my visit were all professional and friendly. Ron is in good place

Visited my uncle and upon arriving wasn't able to enter parking lot. Unsure so street parking it…read moreis. Gate entry is locked & you can only enter if they buzz or let you in. The front office can view you from where they are. You must call from your mobile phone since the gate button doesn't work. Sign says call, they literally mean by phone. Walk in & it's bustling with people whom reside there & staff. Some residents whom don't even know me literally verbally said they want to go home. My uncle with many others were in a hall having lunch. My uncle hasn't seen me in years & although battling with some dementia. He always knows my voice & once I removed my eyeglass shades he lit up. He even said seeing me made his day. He says he awakes confused & discombobulated unsure of why he's there. The some staff were nice & even helpful when I was looking for my uncle room, before I was told he was in the lunch hall. I inquired what the constant beeping noise was going on from nurse station to nurse station & was informed by some residents it was an alarm & they were lined up outside their rooms and told they couldn't go in their rooms unsure why. Asked two staff members one said the noise is communicating with each station? The other staff member advised it's from when the button is pushed by the residents in their room. That noise consistently going off will make you want to leave. I mean for 2hrs I was there not a bit of peace. Smh I commend good nursing staff. Some spoke to my uncle, he likes the attention. He has always been a ham. Good to see him smiling. Although not sure if he will remember I was there. His memory sadly seems limited & comes & goes on what he remembers. I will say that more attention to some of the residents that can't feed themselves & rely on being fed by staff should get more focus. I watched a women bedbound can barely speak, and was needing to be fed & given her water. She continued to say water please repeatedly and when I turned her direction the nurse whom was sitting beside her was talking to another staff member doing the same for another resident. Please remember to treat the residents as if they were your family or a child. Not neglected or ignored. May need to hire more staff that are qualified & not to overwhelm those that are there. They look as if they can definitely use the help. Even residents try to help them & they're there to be cared for. You pay alot for these places. Pay alot for the day to day care as well for quality it should match. Glad my uncle is in a place where family can visit him more he's close to the majority so they can check in on him & make sure all is well more often than not.

My wife was into this facility and I went to visit her and I lost my bus pass the staff went to…read moretheir own pockets to assist me in making sure that I was able to get home that evening it was like a family environment in they are so so kind I do thank you for taking care of my wife. Marvin Jennings