My father was receiving Hospice services for a short period of time. The staff & nurses were…read moreamazing, giving him his dignity back, bathing him, making him feel comfortable as best as they could, and making him feel so loved, and providing all his prescriptions until his final days. I will never forget the quality of care and treatment of the nurses & staff that they provided. Thank you, Hoffman, for providing that peace to me & my family during our worst times.

My mom B. Toombs (Miqui) was admitted to Hoffmann Home on 8/11/2025 for end of life comfort care…read more The staff were so very supportive and caring. My mom was always clean and comfortable no matter what time I came. They cared for her better than when she was in the hospital. All of the staff even the lady in the kitchen was very empathetic. I would highly recommend Hoffmann for anyone looking to have their loved one truly cared for with compassion, respect and love. I will always cherish how my mommy was cared for. May God richly bless everyone involved. Thank you all. Love, Renee

This place has the very minimum of care. You can't expect a nurse in less than an hour. I'm a…read morepatient and tonight had to wait 4 1/2 hours after requesting a nurse, and then only got one because I got out of bed and went and found someone. Some nights I have had to wait over 6 hours for a nurse. During the day you can usually get a nurse within 1-3 hours. The food ranges from good to something that I wouldn't feed my dog all within the same day. Some of the nurses barely speak English. On a scale of 1-10 I would rate this place a 2. Some of the nurses are nice, and some of them get upset if you require anything. As far as Physical Therapy, some days you get it, and some days you don't. You just never know.

3-19-24 My nurse Ruby, Brandy , Jessica R , Jessica C & Kulveer are sweet and awesome…read more They care so much for there patience if I could give you guys more than five stars, I would. I'm going to miss you ladies

We have had a family member at the Pointe are Summit Hills since last summer. While it is…read moredifficult for anyone to move into an assisted living, the transition for our loved one was made as smooth as possible. The staff are all well trained and helpful. The food is quite good, and the kitchen is accommodating with special requests. The facility is clean and the rooms have adequate space. Most importantly, we have been impressed with the involvement between staff and the residents. We had a medical emergency, and I know for a fact that due to the quick action of the staff, our family member received the care she needed and has been making a remarkable recovery. I am a healthcare provider in the community, and am continually impressed with this facility.

I placed my husband here in February. The facility looks great but the care is questionable. I…read moreobserved that the assisted living is treated better than those on the memory care side. I had to file a complaint with the licensing department.Because they had my husband's room at 88- 89 degrees when he was transitioning. I complained several times and they did nothing about it. I spoke to Perla, the manager because one of the attendants on staff could do nothing about it. Pearla said because I was complaining after hours, there's nothing she could do. I found someone that would come out to fix the air, but she refused to call them. Threatening to call the police finally changed her mind.We were able to change rooms. My complaint with the Sate Licensing was substantiated. I was informed that the licensing person went out on two different occasions and found rooms to be in the eighties.But again, this was on the memory care side. Prior to that, I had witnessed three different individuals falling. One of them went into the restroom, and nobody seemed to notice. I alerted the staff because the individual was in there for a very long time. They found the patient on the floor. There were two incidences in the dining area where clients had fallen off their wheelchairs.

Sadly one of my BFFs needed hospice so, together, we researched the Bakersfield Hospice providers…read moreand what to expect from the wonderful RNs & CNAs. My friend had done a great deal of volunteer work to include Ombudsman for Long-Term Care Facilities so she was well aware of which physicians she wanted to avoid. So we simply started calling Hospice providers while using the speaker phone so we could both be included in the conversation. The first two calls we made were answered by individuals with very strong foreign accents who were difficult to understand and seemed to be in a big hurry as they quickly rattled off answers to our questions. It felt overwhelming. Then we called Hoffman Hospice and the difference was as the night to day! The person we spoke with was understandable, calm and patient answering our myriad of questions. Right then and there we knew who would be her hospice provider. A couple of months later, I unexpectedly became my friend's primary caregiver and experienced first-hand the expertise and care of the wonderful Hoffman Hospice providers. I couldn't have felt more supported during this trying and emotional time.

Thank you for taking such good care of our Aunt Jeanne. Beautiful hospice house and quality care…read more We truly appreciate it.

When caring for a loved one with memory issues at home becomes too challenging, finding a memory…read morecare facility that meets everyone's needs is stressful. In July 2025, I had to make that difficult decision to place my wife in memory care. Ivy Park's Evergreen Memory Care Unit was the family's choice. The staff members at Ivy Park were very knowledgeable, understanding, accommodating, and compassionate. The first step was an evaluation by professional Evergreen caregivers to ensure my wife would thrive at Evergreen. Once it was determined Evergreen was a good fit, Ailee, Lindsey and Pamela made the transition relatively stress free. They were concerned for both my wife's and my emotional and physical wellbeing, and they always made time to talk with me! Once my wife was in Ivy Park's Evergreen Unit, access to visit her was never any issue. The first impression of the facility was that it was very neat and tidy and very clean. Next, the caregivers, staff, and residents all looked happy, and the residents well cared for. The residents all have different needs, and the caregivers are aware of those needs. Food is important, and the food is very good as well! My wife has enjoyed the meals and snacks provided at Evergreen. Mikayla, Memory Car Director, keeps detailed records on the residents, and she knows who the residents are and their needs. Milkayla is extremely efficient. She always has time for you; plus, she will always return a call or email. The Evergreen Unit runs extremely efficiently! Mikayla does a great job being the director! Crystal, Activities Director, is very smart and cleaver selecting activities that engage the both the mind and body of all the residents. Crystal is upbeat and on the move all the time. She is extremely patient and kind to all the residents. Crystal has a true passion for the job. She cares about all the residents. Special events like movie night, Pumpkin Patch, etc are nice for both the resident and family members. These events take time and effort to plan and execute, and they are well done and fun for all! These events are greatly appreciated by both the resident and family members. Kayla, caregiver, has been one of the primary caregivers helping my wife to make the transition into Evergreen. My wife has had some issues making the transition, and Kayla has been exceptionally patient with her during this time. Kayla always remains upbeat, positive, and ready to help. She is unflappable! Adriana, Resident Care Coordinator, is very active in ensuring everything is going well in Evergreen Unit. She keeps a high profile and ensures the residents' needs are being met. Adriana has a very calm demeanor, and the residents respond to her presences in a positive way. Adriana listens to the family members and residents. She is always ready to help. It is a team effort supplying quality care for the residents. Individuals working in the Evergreen Unit are very special people! The bottom line is that staff and caregivers are extremely passionate about their work in caring for the residents! Finally, the residents are respected for who they are!

I have looked at most assisted living communities in Bakersfield and chose Ivy Park at Seven Oaks…read more Brookdale, Rosewood and Ivy Park all have nice facilities, but I chose Ivy Park because it has only 60 apartments serving less than 75 residents. Management led by Pam, have selected staff who are patient, competent and cheerful carrying out every need of my mother Nancy's daily schedule. Her primary caregivers--Angela, Jenny, and Jordon--are personable and understand my mom's needs well. You pay rent at IVY for your 1 or 2 room apartment with kitchen and bathroom granite countertops in immaculate rooms. The common areas which include a couple of large living rooms, workout, game, formal dining, bar, movie and game rooms are beautiful and residents are charged a one-time fee equal to a months rent for their use. Residents order from a menu with daily specials. The dining room staff are friendly and create an elegant space for community interaction. The food quality and variety of choices are outstanding. The assisted living costs are based on a points system that is based on each resident's care. I found the total costs less than keeping Mom in her house with 8 hours of care givers. I find IVY is superior care than having one care giver in her house for personalized care. The quality of care is just better at IVY and I do not have to worry when the care giver doesn't show up to the house. IVY also has a hair and nail salon right next to Nancy's room. Cecilia washes and styles her hair every week at very competitive prices. The medical staff watch over Nancy's prescriptions and work with Around the Clock RNs and PT staff for health concerns like wound care. The PT staff have kept mom strong preventing falls. The front desk reception staff, Michelle, Sue and Natasha log everyone coming in and out of their facility and create a calm and welcoming environment. They also ensure Amazon, Target and Walmart packages get to the apartments. Natasha is director of billing and can help with your insurance claims for LTC. The marketing department can give you a tour. Ailey and Lindsay are low key and will not continuously call you like some of the other facilities. Ailey was able to explain hospice and memory care if my mom is unable to remain in her apartment due to higher levels of required care. She is easy to talk to and has the answers. She was also key to me selecting IVY over Rosewood and Brookdale. Nancy has been at IVY since APR 2025. When I moved her to IVY, she pointed at me and said I will never forgive you. This is a common reaction when it is time to move out of the house. Mother loves IVY and does not remember those remarks to me and my wife Suzan. She is busy and loves living with her cat, Princess. I want to thank the entire caring Staff at Ivy Park for a job well done.

Kern River Transitional Care was recommended to me because they have (and we needed for our family…read moremember) a strong physical therapy department. I now know this is a fact of the care offered. Nursing care also did not disappoint. Caring people doing their best. Skilled nursing with rehab can be a challenging experience for patients and families, confidence in the care makes it all easier. Strong leadership with high performance expectations for all staff is key to quality here. I recommend Kern River Transitional Car!

Good friend of ours is recovering at the Kern River transitional care facility. A large clean…read morebeautifully maintained property. I went to the front desk, was greeted by a friendly attendant who directed me where I could find my buddy. He was just finishing up physical therapy. He's is much improved and very motivated to put the work in and get back home. The facility rooms all were very well maintained and clean. I was very impressed. The staff that I encountered on my visit were all professional and friendly. Ron is in good place

Be very cautious with their sales department. They are very deceptive and dishonest. They do not…read moregive you everything you need to know and have no issue telling a senior with their house toward the end of escrow you do not qualify.

I don't know who James P. Is and he refers everyone to Rochelle who was worthless is resolving the…read morefinancial issue we had with these people. Even contacting their corporate office was a waste of time since they never responded to our inquiry.

My wife was into this facility and I went to visit her and I lost my bus pass the staff went to…read moretheir own pockets to assist me in making sure that I was able to get home that evening it was like a family environment in they are so so kind I do thank you for taking care of my wife. Marvin Jennings

Visited my uncle and upon arriving wasn't able to enter parking lot. Unsure so street parking it…read moreis. Gate entry is locked & you can only enter if they buzz or let you in. The front office can view you from where they are. You must call from your mobile phone since the gate button doesn't work. Sign says call, they literally mean by phone. Walk in & it's bustling with people whom reside there & staff. Some residents whom don't even know me literally verbally said they want to go home. My uncle with many others were in a hall having lunch. My uncle hasn't seen me in years & although battling with some dementia. He always knows my voice & once I removed my eyeglass shades he lit up. He even said seeing me made his day. He says he awakes confused & discombobulated unsure of why he's there. The some staff were nice & even helpful when I was looking for my uncle room, before I was told he was in the lunch hall. I inquired what the constant beeping noise was going on from nurse station to nurse station & was informed by some residents it was an alarm & they were lined up outside their rooms and told they couldn't go in their rooms unsure why. Asked two staff members one said the noise is communicating with each station? The other staff member advised it's from when the button is pushed by the residents in their room. That noise consistently going off will make you want to leave. I mean for 2hrs I was there not a bit of peace. Smh I commend good nursing staff. Some spoke to my uncle, he likes the attention. He has always been a ham. Good to see him smiling. Although not sure if he will remember I was there. His memory sadly seems limited & comes & goes on what he remembers. I will say that more attention to some of the residents that can't feed themselves & rely on being fed by staff should get more focus. I watched a women bedbound can barely speak, and was needing to be fed & given her water. She continued to say water please repeatedly and when I turned her direction the nurse whom was sitting beside her was talking to another staff member doing the same for another resident. Please remember to treat the residents as if they were your family or a child. Not neglected or ignored. May need to hire more staff that are qualified & not to overwhelm those that are there. They look as if they can definitely use the help. Even residents try to help them & they're there to be cared for. You pay alot for these places. Pay alot for the day to day care as well for quality it should match. Glad my uncle is in a place where family can visit him more he's close to the majority so they can check in on him & make sure all is well more often than not.