I stumbled upon Jacks Monterey, during our stay at the Portola Hotel and Spa, while on vacation…read more Let me tell you, it was definitely not the standard hotel restaurant. The staff delivered polished, attentive hospitality in a cozy relaxed setting both times I was there. The food was appetizing, vibrant, and fresh. I had an organic veggie tray with hummus that can only be described as crisp, crunchy and colorful. We also ordered pizza on a cauliflower crust. Both dishes were amazing. It was definitely the ultimate convenience to step out of the elevator, and have a world class meal at my doorstep. I would definitely recommend visiting, especially if you are staying at the hotel. Great food that is easily accessible.

My family and I had both breakfast and dinner at this restaurant during our recent stay in…read moreMonterey, California. We loved everything about this place. From the convenience of dining in the restaurant located in the same hotel where we were staying to the large menu, the relaxed atmosphere, and the service we received, it was FANTASTIC! The waiters and waitresses who took our orders during our two visits here were EXTREMELY friendly, hardworking, and attentive, and they truly seemed to enjoy their jobs. Thank you very much for the excellent service. We had numerous dishes, and each one was absolutely delicious, well-prepared, and filling. This restaurant must hire the best chefs in town, as all the food here was very tasty. Our dining experience was fun and positive.

I haven't been going out to eat. Saving money for travel. But, got a bug to be at 12 turn. I…read moreexperience the best service here as a solo (not at night. Night manager won't give me a 4 top). Ordered food. But what I want to point out is the generous pour. This photo was taken after a few sips.

We ordered a pizza and a burger here, and unfortunately, both were very average. The pizza was…read morenothing special and, in our opinion, not worth the price. The burger was also very average, and the caramelized onions were overcooked. For around $25, the burger was definitely not worth it. What made our experience even more disappointing was the service. Our server was a tall, middle-aged woman, and unfortunately, she was not friendly or welcoming toward us at all. We did arrive later in the evening, but we checked the restaurant's hours before coming and placed our order while they were still open. We understand that it may have been close to the end of the night, but we still expected basic friendly service. There wasn't even a smile, and her attitude made us feel unwelcome. Also, the fork that was given to us was visibly dirty, as you can see in the photo. This was unpleasant and definitely something that should have been checked before being given to a customer. Overall, between the average food, the high prices, the unfriendly service, and the dirty utensil, our experience was disappointing.

We really wanted to love this restaurant. We love steakhouses and dine at them frequently, so we…read morecame in genuinely excited for the experience. Unfortunately, this just wasn't it. We had a 5:00 p.m. reservation on a Thursday for two and were the only guests in the restaurant when we arrived. We asked if we could sit in one of the bench-style booths and were told they would need the table back by 7:00 p.m. We understood they may have had later reservations, but considering the restaurant was completely empty at the time we arrived and left and we had a reservation ourselves, the interaction didn't feel particularly welcoming. The biggest disappointment was the food. It simply had very little flavor. The rib cap was the highlight of the meal and was good, but the filet mignon was underwhelming and not particularly memorable. The broccolini also had almost no flavor. We kept wanting to love the food and waiting for something to really stand out, but unfortunately nothing did. What ultimately left the worst impression was how uncomfortable we felt by the end of the evening. As we were leaving, we noticed some of the team members sneering in our direction. I can't speak to their intentions, but it left us with an unpleasant feeling as we walked out and put an unfortunate ending on an already disappointing experience. We're accustomed to dining at steakhouses and know what a great steakhouse experience can be. It isn't just about the steak it's the hospitality, attention to detail, quality of the food, and how you feel while you're there. Sadly, this experience missed the mark. We genuinely wanted to love it, but we left disappointed and uncomfortable. This just wasn't the experience we expected.

Yes! Just the experience we were looking for our friend's birthday and their first time in Carmel…read more Friendly greeting, prompt service, and amazing food! Highly recommend the Smokey old fashioned and short rib entree. Complementary palate cleaners to start off and they helped celebrate our friend's birthday with a slice of cake.

On my initial visit to the area last year, my 1st meal was dinner here on a Thursday night…read more This was clearly planned as I learned that an entree special is only available weekly on this day. Before leaving SF, the restaurant called me a little after noon as I prepared to make the drive there informing me that a plumbing situation closed the restaurant for the day. The complication was that I invited a couple of local friends to join me for this dinner as they've never dined here. I obviously pivoted and we had dinner somewhere in the area that evening. During the same conversation, I asked whether they would be open on Friday before asking whether the Thursday entree would be available. He told me yes and changed my reservation to Friday for one as my guests were not available. Coming in for my 6 pm reservation, the bar area was half full and the dining room about 1/3rd. I was seated in a middle two seat table facing the bay. I asked about the special which my waitress confirmed was available. After my visit a year ago, I did not order any appetizer, knowing the portion is generous. While waiting for my order, they provided a bread plate with rosemary bread and butter (https://www.yelp.com/user_local_photos?userid=saJuyv784apZzH--psHZ3Q&select=LYUR7vnBpbKq2_0ZQ9X65w). My meal was the smoked prime rib, medium rare (https://www.yelp.com/user_local_photos?userid=saJuyv784apZzH--psHZ3Q&start=24&select=Pgx51_N9n8CmPl8NYh9lwA) which came with potatoes au gratin and thin green beans; the prime rib was cooked a perfect medium rare (https://www.yelp.com/user_local_photos?userid=saJuyv784apZzH--psHZ3Q&start=24&select=rogS6MUshvRuxUSne2Vz3Q) as requested, paired well with the creamy potatoes and the nicely cooked crunch thin green beans. Even without an appetizer, I could only finish half of my order. Wanting to finish my meal on a sweet note, I had the sorbet Vacherin (https://www.yelp.com/user_local_photos?userid=saJuyv784apZzH--psHZ3Q&start=24&select=7CurpgMow13xMHHo9RTMrQ), mango sorbet and raspberry sorbet - I asked them to hold the baked meringue and chantilly cream listed on the menu to keep things lighter. Both were delicious and again the portions are generous. I could again only finish half. Luckily, my hotel room has a small refrigerator with a freezer section so I asked them to pack the rest in a small box which perfectly fit in that fridge. As I dined, more parties came to the dining room and, in a sectioned area to my left, a larger private party looked to by starting soon. Thanks to Lia who tended to all of my needs and requests including taking photos of me after enjoying my meal.

My wife said the Mary's Free Range Chicken with wild mushroom Risotto was FABULOUS. My Filet…read moreMignon was cooked perfectly medium rare and we couldn't have asked for better service from Tony. The manager visited our table and his care about our experience was obvious. There's NO DOUBT in my mind about why we had a great experience because this establishment and it's staff CARE. The atmosphere was quiet and relaxed, giving us a great memory of ambiance that we seldom experience. We WILL be back even though it's a 4 hour journey to get here.

I think this place is underrated. Everything we got from the clam chowder bowl (amazing!!) to the…read morekids menu sandwich and fries (sooo good and a big size), to the service and staff, we loved this hotel and the restaurant. If you're staying here you have to check it out.

We were staying at the Embassy Suites and decided to go down for the free cocktail hour- as we were…read moreat the bar, we decided to order dinner. Service and food were great!

3.5 Stars We came…read morehere after exploring the aquarium for an early dinner! We split a few apps - the ahi poke, calamari, and coconut shrimp. I thought everything was nicely presented and tasty! The views are amazing, the inside is sort of dated (old furniture and flooring), and the service staff are super friendly.

Stopped for a late lunch. Has the vibes of a cruise ship…read more Or server was attentive and quick to greet and serve us. I ordered the crab and bacon melt. It was quite tasty. My only regret is that I would have just ordered the crab cakes because the sandwich was huge. Fish tacos are also a good choice. The view is great. It's easy to access and our lunch was tasty. Stop in and try it for yourself!!

Our group ordered island fish tacos, Baja style fish tacos, a patty melt and a kids burger. All of…read moreus loved our food! The island fish tacos had a delicious mango salsa with a hint of spice. Some of the best I've ever eaten! The restaurant had good music playing and we were served very quickly. It was an excellent experience and we will definitely be back when in the area.

After a 10 mile hike I thought a good meal was…read more necessary. Our hike leader chose this location and this was the first time he got us lost. Omg! It took 20 minutes to get my order placed and I should have taken that as a sign to save my money. Wasted $20 here. I ordered the turkey club because I was with a large group who was ordering mostly fried stuff. This turkey club is $17, but im like ok, it's monterey and cannery row. I noticed the prices go up $2 more on all menu items after 5pm. I did not see a sign saying I would be charged an extra $1 for using my card. There were only 2 people inside working. Im assuming the owner and the cook. The cashier was taking orders and serving tables at the same time, which is why ordering took so long. For $17 I hot a sandwich that looked like mom made it. The bacon was so hard and cold that the entire piece slid out when I bit into the sandwich. The amount of fries I got could fit into the palms of my hands. I didn't buy a drink because fountain drinks were $5. If could have went and got something better, I would. I did read the reviews while I stood in line but I also had a 3 hour ride home. This experience has definitely taught me to pack MORE of my own food. There was lots of places to sit because it was empty when we arrived. So disappointed at my club sandwich. A club sandwich is artistry. Smh. Please do

Wonderful experience, excellent food, the service is marvelous. We have passed this location so…read moremany times, and never thought this is a perfect place for a meal. For sure we will come back again to this lovely place.

Excellent food, excellent views outdoor, typical service. We sat outside with two other (random)…read morecouples at the fire pits. We started with the arancini and they were okay. Then onto the beet salad which was lovely, but nothing out of this world. The toasted goat cheese was nice but thick and dense - would have preferred smaller pieces to not eat globs of goat cheese (yummy nonetheless). The short rib sandwich was yummy. The ribs were tender but not too flavorful. In terms of service, staff were friendly but nothing notable. Very typical and basic experience with service. The table behind us was close and loud which was a bit distracting given the lovely breathtaking views. The two random couples at the fire pit seated with us were very respectful and easy going/calm. So in terms of noise levels it's going to be hit or miss depending on whose seated with or by you. Would return if I was in the area on a nice late summer day but only to sit outdoors.