On our way up to Redding for vacation the check engine light came on in my 2013 Honda Pilot. We…read morewere driving from the Bay Area and I was concerned that I would have car problems while on vacation and not know the area. When I called Redding Crown Honda, I got no help unless I wanted to pay to have the car checked. This was not an option since the car was just at Dublin Honda 7 days prior for diagnostics and repair. Why would I pay to have the car checked again? I called Dublin Honda, hoping they would work with Crown Honda, and get it checked for free. Guess what? Dublin Honda doesn't warranty their work, just the part. I ended up going to an O'Reilly Auto Parts store in Redding. A nice man checked the car for free but unfortunately he couldn't get a read from the car's computer. He recommended I go see Norm and spoke highly of him. Norm took a look at the car for free, gave me a recommendation, reset the computer and sent me on my way. He was so nice, respectful, and understanding. He took the stress away while on vacation and for that I'm so grateful. We need more men like Norm, in this world, especially in the world of auto repair. Thank you Norm!!

I have a Honda CR-V and live 150 miles away from Norm's in an area where I would rather not use the…read morelocal service options. I didn't want to make another local appointment to drop my vehicle off and have it serviced whenever someone got around to it. So, based on positive reviews, I took a chance on making an appointment with Norm's and drove there for service. There was a miscommunication on my model but Norm ordered and received the correct parts in town quickly once that was resolved. I was able to drive away in a couple of hours and arrived back home by the afternoon. It was no hassle at all. Norm took a couple of minutes at the end to explain to me how I could do some more visual diagnostics on the vehicle myself, quickly pointing out a few relevant parts with his flashlight. He obviously didn't have to do that, but this is going to save me a lot of time later. The prices were very fair. When I looked up the services on Google for approximately what they should cost, Norm charged me around that amount. He also said for some things he wouldn't charge too much extra for if I wanted them done at the same time. This was much different than places I am used to who will charge me twice for taking apart the same thing once. Even with $50 in gasoline, the service was very affordable. I'll be spending all my vehicle maintenance budget with Norm as long as his business is still open. I'd be confident to recommend this business to anyone who has a Honda. My vehicle now runs a lot better than it did before and I feel like the money I spent went to someone who deserves it for quality work and excellent customer service.

I can't give a high enough rating to R & R Auto Truck Repair and to Kevin in particular. While…read moredriving to Reno, Nevada, on hwy 89 my truck had a malfunction and stopped running. I contacted AAA and had the truck towed 80 miles to R & R. Kevin called 2 days later to tell me that it had a broken exhaust pipe at the manifold, and they could repair it for $450. We drove from Grants Pass back to Shasta Lake to pick it up and headed back towards home. About 5 miles from home the truck started making the exact same noise. When I got it it home I pulled the exhaust/catalytic converters and discovered the repair had failed. I contacted Kevin and he asked what I wanted to do. I told him I would order a new exhaust/catalytic converter and install it myself, because I didn't want to drive the 2 1/2 hours back to the shop. Kevin told me to order the parts and he would reimburse me the entire amount, which I did. I provided the amount to Kevin and received a check from him in a few days. Not only did Kevin stand behind his work, he went the extra mile by reimbursing me for the parts. I can't say enough about the level of customer service Kevin provided! I highly recommend them as a trustworthy shop.

I wasn't going to respond to Rick's response but OMG! You literally responded to everyone…read more So we put 500 miles on our suzuki and it's due for first oil change since rebuild. I want to go anywhere except R&R. My partner decides to go back to R&R because the first oil change was included in the original price we paid. So he goes. Nope $79! Also Rick is great at sounding reasonable but in reality once challenged or questioned he sulks and grumbles. I know rebuild take time and I know how old my suzuki is. I find it interesting that there is no mention of the fact the gaskets blew because after a previous repair the idle was so high it blew them. FRO!

Took my pickup truck in for some electrical problems going on with the instrument panels and Kirk…read moreand his crew didn't disappoint. His rate was lower than his competition and he was fast and efficient and got to the root of the problem in an hour or less. I was thankful that he showed me and explained what was going on. I feel like it's hard to come by an honest shop and I felt like this business is just that. I'll give this shop future business as needed. Wham! Bam! Thank you......SIR!

Great service and great people Kirk is a special and up guy…read moreAnd will help with car problems

TLDR: Highly recommend. *cross posted on the googs…read more Long overdue review - Matt and his family saved my a$$ in August when my car decided to die on I-5 in 109 degree heat. After AAA told me that there were no mechanics available in Redding over the weekend (which was a lie, there just weren't any in their own network), I cruised / pushed my car to their shop on a Saturday, where they immediately diagnosed it and gave me an honest assessment of what it would take to get fixed. Thankfully, they managed to source the part that I had needed relatively easily since they just had another Mazda customer that went through the same issue, and didn't charge me for the week that I had to leave my car in their lot. It's the little things that matter - and when me and my three dogs were overheated and stressed while waiting, they actually went to the corner store and got each one of my dogs a puppy ice cream to keep them cool. After that, they probably could have robbed me blind and I wouldn't have cared.

My radiator cracked on the I-5 on a Friday evening. Matt and his family stayed late to accept the…read morevehicle and had replaced the radiator by Saturday afternoon. The cost was a fraction what it would have been in LA, where I headed... Matt even fixed my semi-detached bumper gratis. Kind and professional people who'll expertly fix your car and get you back on the road asap.

Top notch! My air compressor went out and they had my car fixed and back to me in under 24 hours!…read more Very nice staff! They are now my go to mechanic!

Wasted my time and money. I told them from the start I needed my AC compressor switched, and…read morebrought the new one with me. They said they would have to look at the car first- no problem. Kept my car all day on a Thursday only to find out they aren't open on Friday and they won't use parts they didn't order. I have no qualms with that policy, but to not have been upfront about that from the beginning means I wasted my money on the diagnostic and time it took when I could have taken it elsewhere from the start. This policy should have been mentioned from the beginning when I had brought up that I brought the part needed no less than two times in conversation over the phone and when I dropped it off.

Always does an excellent job . They rebuilt out dodge Dakota transmission and our Chevy Camaro…read moretransmission.

Five stars all day!!! My situation started in July 2024 when…read moremy transmission went out on a road trip through Northern California. I was towed into Hartnell Transmission and met Dale. Unfortunately I needed a whole new transmission and had to leave the truck for a few days. Dale was extremely fair and honest, and did a fantastic job rebuilding my transmission. It even came with a 2-year warranty !! Fast forward to this week. The new transmission has been great but we experienced a minor issue. I gave Dale a call and he recommended two transmission shops in Reno where we could take the truck to be checked. The shop I chose stated the transmission was damaged beyond repair due to a clogged air filter and would not be covered under warranty. This made no sense!! I called Dale at Hartnell and relayed the message. Dale assured me that any issues with the new transmission would be covered. Dale called the other shop and ultimately paid for the diagnosis and asked that I take the truck out of that shop and take it to the other for a second opinion. Turns out there is no serious issue after all and the transmission was given a clean bill of health. I appreciate Dale's professionalism and excellent customer service. Now, I wish my transmission never died, but since it did, I'm very happy it ended up at Hartnell transmission. Thank you Dale!!!!!

Excellent work by RTS! I was out working in the foothills and hit a rock, puncturing the…read moretransmission pan. I am from southern california. I called around and got Mike who told me to bring it in, they are busy but it might be a quick fix. Paul got involved and did a careful diagnosis of the problem. The pan of course needed to be replaced. More importantly another part inside was bent, and if they could not fix it, I would need a new valve body, the part cost over $1,100 and would take a week to deliver, which Paul thought was ridiculous. He took this on as a challenge to fix the transmission parts without buying a new valve body. He worked hard on it, and in the end was successful! I saved a bunch of money, and they got me back on the road home. Great work, and much appreciated!

Paul, the owner of RTS has treated my wife and I very well on two vehicles that needed transmission…read morework. The first time was my Mother In-Law's vehicle. She lives in very rural Siskiyou County. Paul and his crew did a very cost effective rebuild of her transmission in a timely manner. The transmission has been working great for the past two years of heavy use. When we were at the shop for the above repair, we saw many friends coming in for repairs to their vehicles as well. Talked with our friends and found that they have been using RTS exclusively for years. They are all very happy with the work, pricing, and helpfulness. So when the transmission on my truck suddenly went out without warning on our wedding day, we knew where we would be taking the truck. Once again, Paul did a quality repair for a very fair price in a timely manner. Highly recommended!

I brought my Honda 2015 CR-V, replaced the wheel stud and nut. Then brought my car in to replace…read morethe front rotors, job was done and the front break pads replaced. the job was professional and reasonable priced. thank you Roger and Duane!

My daughter took her car there after the engine started smoking and leaking fluids. The owner…read morechecked it out and told her that the car wasn't worth repairing because of its age. He then told her that if she picked it up within the next few days, he wouldn't charge her anything. Really nice guy whose not looking to taking advantage of his customers.