The staff here is always so nice and efficient. I went in fir a pay day loan this afternoon and was pleasantly greeted as soon as I walked in. There was no wait, which is great. Shaima helped me, and shes always so nice and welcoming which always makes this experience alot better. She made sure I wad aware of the other services they offer as well, which i thought was great read more

Brianna gave me excellent customer service; listen, answering confused questions, and goal oriented to achieve specific results for her customer. She was very nice as well. read more

Not too long of a wait to cash checks and get money orders. I was waited on by Shaima.

This is the worst California check cashing store ever. I called ahead of time and asked about the specific details of the requirements to cash a rather large check. And they assured me they would be able to cash it. I sat there and filled out all of the paperwork and answered all of their questions I was there for almost two hours they counted out my money and everything and then at the last minute, after they already verified the check, they said they couldn't cash it because it was too old. I called ahead of time and made sure they would be able to cash a check that was from December. They assured me that the check was only 3 months old and that those type of checks are good for a year. They wasted my whole afternoon. Don't go to this place. They don't know how to treat people. You WILL BE DISAPPOINTED read more

I just wanna the women that work at this are highly undervalued. They are the most professional kind hearted banking staff I have ever worked with one person in particular is Juanita. I will forever go to check cashing because of these ladies again special thanks to Juanita. You are forever in my grace. read more

Slow, slow, slow, did I say slow? Almost a dozen windows and only two people servicing them. Came here numerous times for western union cash out and 1/3 of the time they give you we are short on cash can you come back? Why the hell go into business when you are short on cash? Unbelievable that I had to wait half an hour just to be disappointed. Their employees are sluggish to the point a quick transaction is like being stuck in traffic caused by an old lady who can't see on the road. Go elsewhere for your cash checking and western union needs. read more

Line moved slow, it is what it is. Great service from Seuna!! She made the transaction easy and fast!

California Check Cashing will charge you two fees for your loan. There should only be one fee and that is for the service. Also, I keep setting up an ACH but they will not put it through. Next thing I know I'm getting a phone call saying I missed a payment. Do not offer an ACH if it isn't available! read more

The most disgusting mistreatment of a customer is what I experienced tonight on Jan 4th from 7:37pm-7:58 when trying to cash a 2k check that I received as a Christmas gift from my own family. I was recommended this business by a friend who often cashes their checks here when their bank is closed. I came to make it simpler. I was wrong. Don't step foot in this business. When I came everything appeared normal. I was asked of my ID/License, and my phone number, but then they asked for my social security number, my home address, and my email address. I was questioned why it I waited from December 25th (Christmas) until January 4th. I responded that I hadnt felt like depositing it yet, and that I was simply home with my child during that week. The cashier rushed over to her boss which was a short Hispanic woman who decides to pull her to the side and whisper to her where I can clearly see them. The cashier comes back to me, and says that she needs a photograph of my face from their camera, and the phone number and information of the person who issued me the check in order to confirm it. I complied to all of this with no issue or objection. It was taking around 20 minutes by this point of me giving every piece of personal document information that I own. It still is not enough somehow. I am asked to provide and fill out a list of references and include their personal information just to cash my check. At this point I am overwhelmed by how complicated they have made things for me, and the distrust they were displaying. At this point I has requested to have my Check, ID/License, and Social returned to me, so that I can take them to my bank instead. They refused, and held it hostage behind the glass while leaving me idle waiting for my belongings. The cashier left me there without returning my belongings, and ignored me to take customer calls, and avoid me. The short Hispanic woman was the boss supposedly. She was extremely rude to me about returning my things. She started very rudely (while sighing) to explain what more they needed from me to cash the check. I, again, ask to simply have my things returned. The man behind me in line tells me that they are acting like I stole the check. The cashier (a slightly bigger hispanic woman) gets very upset and shouts at the other customer "we don't think it's stolen" repeatedly. At this point I was ready to call the police to have my personal documents, and check returned to me. The cashier apologizes to me, and says she is only doing her job. I don't know what kind of business operates in a manner of such disrespect and possible theft, but I truly hope that my review detours anyone else thinking of cashing their checks here. It was a very horrible experience for me. I was possibly profiled despite giving all the information required of me, and beyond more. I have used other check cashing businesses to cash my checks with no trouble at all. My check was written on a bank check-book from a family member with my same lastname, and 85 is stated clearly on my check that it was a Christmas Gift. This was a disgusting display of customer service, and they should be ashamed of themselves, and revoked of an operating license. read more

California Check Cashing Stores - Evidence of Claim - Check Cashing/Pay-day Loans Near Me - Concord, California

I went there last night and an Indian lady helped me. She is very rude and condensing

These people will call u to loan to their business. I have tied with some bills to pay and I decided to get a loan from thrm. The $1000 will be $1127 for a month loan. So the lady gave me all the info and e-signatures without tellingme how much will I loan and the process of money. When its done, her and the Manager informed me that there is $85 push in fee just putting the money to my account, but the catch prior to that was I mentioned I prefer a cash and I can go to WFargo bank. And then they said, they sent the money already of which is $915, deducted the $85. What a way to get a money of the people who are in need. Opportunist people. Im very disgusted about how they did a business. Dangerous people, dont go here and do some business. read more

I do business online with them. I always pay before they automatically withdraw the money and then I reloan right after I pay. I did my usual payoff and reloan on Dec 1st, 2023 early morning. The next day I checked my bank account and it shows that I not only paid the $300 but they also took another $300 later on. I always check my bank account before and after I pay my cash advance and there was only one $300 to them all day on the 1st. Now I don't have enough money in my bank account for my rent to clear and also my Mariner Finance payment to clear tomorrow Monday the 4th. I CAN'T AFFORD ANY FEES FOR MY PAYMENTS NOT CLEARING!!!!! I'm already having difficulty paying my bills as it is. This is not acceptable. This isn't the first time it's happened either. UPDATE: My rent and other bill went through but now I am -$179 overdraft in my bank account because these people took out twice as much money as what I owed. read more

California Check Cashing Stores - Showing they took another $300 after I paid off my cash advance and reloaned. - Check Cashing/Pay-day Loans Near Me - Concord, California

I don't think I've ever came a Check cashing store with so many happy, attentive staff! I would love to really shout out MARIA GOMEZ for all her hard work and all the help she provides me with. Her personality is very welcoming either when I come physically or via phone. She is truly a very genuine and sweet gal! Thank you for everything Maria, check cashing is really lucky to have you! read more

shaima was so helpful and went above and beyond to help me out. I really appreciated the work she did because she did not have to do all the work she did. Great place read more

I have been coming to this specific store for over a year now, because I was hacked and as the detective said, I was "hacked good". I have FINALLY gotten my direct deposit back - we hope -, and so when I went in with what I hope will be my last paper check a few days ago, I made it a point to thank and tell some of the workers there bye. I have usually gotten Shaima and/or Yuliza through this situation, and both women are always very, very polite and helpful to me; I have slight Parkinson's, and Yuliza and Shaima have always been more than helpful with me on perforating my checks, waiting for my signature - I'm really going to miss them. I actually hope that I have a reason for a money order or Western Union in the future because, yep, I will go back to this location. TY to all the staff at CCC, and if on more paper check comes before DD kicks in, I'll be in at least that one more time. AAAA+++++ !!! read more

The lines may move slow and every now and then a customer loses their mind behind whatever the COMPUTER tells the associates. However they are work and doing their jobs. They assist if they can and don't if they can't. Folks really be hating on those behind the glass but those people are doing a job involving money. It should not be rushed and no they can't help everyone. Damn we have gotten so spoiled we really think what we say goes. But if that computer says no then it's a not. Appreciate them period and others should also. Who wants to deal with most you anyway! So dog on rude to those trying to assist ya mean a**. read more

Excellent service. Very Professional and I was assisted By Babiano I can't thank you enough for your assistance.

Babiana was great... very helpfull and she caught a smile on her face with rude customer....Thanks a lot

I didn't want give a star at all. I mean just by the way the lady answered the phone was crappy/Not decent. Some lady with an Indian accent, they need to change their hours. First and foremost it's false advertising. Second I just had a question about how much they would take out of my check. It was 9:55 o'clock before they open. She told me to call back when it's 10 o'clock. So she can answer my question. Well why in the F did you answer the phone in the first place!! This place is extremely unprofessional come on 5mins & you couldn't answer a 2sec damn question! Pathetic smh no wonder why they only have 2 starts. They need to fire all the staff and get nice and friendly ones. read more

This place is horrible someone that works there is stealing people checks in mobile depositing them after they cash it at the check center . I went there to cash my work check and it came back as it got mobile cash and when I cash it there but the funny thing is I have all my bank statements and the check was never deposited inside my bank account awful they have all my personal information the workers there are scam . I cashed the check there on Wednesday and the fraud took place on a Thursday .. PLEASE DONT GO THERE read more

I feel like all California Cash Checking places are really slow. But the group at this location, is extremely un-necessarily slow. Something as little as cashing a check, even if you've been to this location several times, can take hours. No joke! It's as if you are trying to finance a house, the amount of information & documentation that they want from you. My closest credit union is in Oakland & Vallejo, but I live across the street from this location. I've learned that it is quicker to go there, than to try to come here and do something as simple as cashing a check. If you absolutely have to come here, just prepare to a good portion of your day here, waiting... And waiting.. And waiting!! read more

The half star someone chose to give must be an employee smh this place is terrible the people are rude bank teller attitudes in a low budget check cashing they take forever I think some of these people are illiterate lazy lines are long I've waited in line for 30 minutes if I could review negative stars I'd choose negative 5 stars this place needs better management read more

I only come here to send money but my interactions here have mostly been pleasant. Especially with Brittany. She greets you with a smile (despite wearing a mask) and gives great customer service. As long as you're respectful to the tellers you shouldn't have any issues. Just keep an eye out on some of the customers. read more

Swear this business practice should be illegal. They charge 20% more than any other western union location to send money, PLUS they'll charge another 3% of decided to use your debit card. The place is not shy however to offer you a payday advance with a left kidney as interest/collateral. Just overall bad service, bad practices, and an evil, EVIL business plan. I'll pass read more

Terrible Customer Service. I've visited this location many times in the past and the service never was great but today was the worst I've EVER experienced. Rude customer service rep who is poorly trained and behaved unprofessionally in front of a manager and then told the manager what she was /was not going to do. Needless to say, it will be my last visit. There are far too many other companies providing these services to deal with unprofessional, non trained, "customer service" reps. read more

EXTREMELY RUDE EMPLOYEES AND STORE MANAGER! Do not go here not helpful at all store manager was trying to take my phone and look at my mobile banking app to see my transaction history ?!?! So WRONG!!! When I had asked for my check back she proceeded to say she had to call someone to see if they could release my check which she did never in my life have I ever had a check cashing place ask to see my phone mobile banking app I will be reporting to a higher up management lady at desk proceeded to laugh at me when I said I will not hand you my phone read more

This place is EXTREMELY SLOW. The line was not long at all, i have been waiting over 20 minutes just to load my card. The other transactions are easy but still with 3 people on the window they still take forever. I do not recommend to come here. read more

It shouldn't take an hour to just get through three people in line especially when a couple are just cashing a check. This location needs some major help and maybe some new staff. 10/10 don't recommend unless you want to stand in line for long periods of time just for basic things. read more

Spent 30 minutes trying to cash my paycheck with the lady I'm guessing is Indian and has mild Parkinson's. She told me the check and stub didn't match (they both did) after inspecting it for 10 minutes then proceeded to call my job after hours asking the receptionist who just started and doesn't even know me if I worked there with me telling her the whole time the girl is new and being ignored. After all that and basically being accused of everything under the sun they told me to bring the check back the next day. This woman is just stupid and completely wasted my time and the money it took to get there. FIX YOUR POLICIES AND EMPLOYEES!!! read more

Worst business ever. I do not recommend any one use this location ever! Unless you enjoy waiting an hour to cash a 500$ employment check. read more

I visit the one on Monument in Concord CA OFTEN the women there are magnificent its extremely clean and its always kept at a cool comfortable temperature inside. The employees there really treat me like a human being are sweet and attentive like no other. I love going here literally omw there now read more

There are five agents, only one open window the other window is closed but helping a customer while 2 more people in the line. The other agent while helping his customer answer the phone and dealt with it! Like What the Heck?! Very poor customer service! Won't recommend this store! read more

Straight bs I drove 20 miles because in googled check cashing stores open after 9 and the hours says open till 10pm well soon as I'm walking up they have a customer turn off open sign and tell me we're closed and door was open and all lights were on bad business!! Thanks for nothing California Check Cashing Stores read more

All I can say is almost every employee here at this particular location is the rudest and most unprofessional people ever. The employee make it seem as of u bothering them, and the way they speak to customers and carry themselves is unreal. I don't understand how this kind of service could go on for so long, like hello time for new management obviously! Any way over all service Is bad and place is dirty! Negative 5 stars read more

The absolute worst. It took 45 minutes for me to get a money order. They only had two people working at the windows even though there was a long line. At one point the two parties who were standing at the windows apparently had some major issue with whatever their transaction was and the person helping them had no idea what to do or how to do it, so they single-handedly took almost half an hour just to help them. If the manager of this place had more than one working brain cell they would have noticed the problem and put another worker or two at the windows when it became obvious the line was stopped cold because of the transaction problems, but obviously the manager at this place is too much of an idiot to actually do something like that. The service was so pathetically slow that people who were waiting in the line actually gave up and left saying they were on their lunch hour and couldn't wait anymore. This complete lack of customer concern on behalf of this business is totally inexcusable. I will never go to this place again, and if you go there after reading this review and you get stuck like we did don't say you weren't warned about it. read more

So I have two checks amounting to $500.00 I head into California check Cashing Wednesday evening on Willow Pass Rd. I go to the next available window clerk, an older woman with a snooty attitude. I have my ID and signed checks ready so I hand these off under the 2" thick glass to this woman for cashing. She takes them and on her computer she attempts to bring up my account. And while doing this she asks if I had been here before. I said yes many times. She doesn't find me right away and immediately cops an attitude and looks at me like I'm a liar or something. Then she runs my driver's license through the machine on her desk and finds my account/transactions of over 10 years. With her feathers now ruffled she begins interviewing me on the contact information that I supplied years ago. First she asked if my telephone number had changed so I updated my telephone number. When she asked for my current address I told her it hadn't changed and I had to remind her that she already had my current driver's license in her hand. Then she wanted to know if I still intended to use the same references of people and if their telephone numbers had changed. Then she starts naming them. That's when I said I'm here to cash 2 checks not get interviewed by you. She went on to say that she was only updating my records. I told her to mail me something; I'll fill it out and send it back. I didn't have time for anymore questions. I told her to please just give me back my stuff so I can go elsewhere and cash these checks. She actually acted like she did not hear me and continued inquiring on. So again I said I'll take my checks and I.D. back. She finally gave them back to me but not before curtly asking me if I wanted her to complete my transaction, I left there and went to Californian Check cashing on Monument Blvd. and that woman is very sharp. She didn't interrogate me and I was out of there quickly. That Woman could teach the other Woman a few things about customer service read more

I come here only for the Western Union. I have always received quick and professional service. No issues what so ever..

Terrible place to do bussiness with. First off, as I walked in nobody greeted me. I went to cash a check as I normally do via different location. Gave her ID and everything neccessary. She was rude as i felt racially profiled against. Then she verified the check through my job & bank. They verified me. They scan my information. Then, she tells me they can't cash it. Reason being is I don't have a bank account. By the way I've never heard this before. So I ask for my info. they scanned. The employee refused without reason. I felt this was shady. I ask why, she tells me that's policy. As I persisted the Manger threated to call the police.This store racially profiled me while being very rude, incompetent, without information. Worst experience of my life. I would never recommend this store. They should be close down. read more

About 9 months ago I took a payday advance from CCC and when it came time to repay, I was a day late so they put my check through the bank. I came in to pay and they told me not to worry about paying cash because it would go from my bank and I should just go deposit the cash. I tried to tell them it was too late to make a deposit in time but they said it would be ok. So 9 months and $35 later I try to get an advance. They held me up for TWO HOURS while I jumped through hoops to get the documents they asked for. All just to be told that I couldn't get an advance because the check from nine months ago was returned NSF. Talk about irresponsible. I don't think that minimum wage cash handlers should be giving out financial advice and they should've just taken my cash payment back then. Too lazy to do their damn job. read more

This place is GREAT for what I need and that is a place that gives me quick access to my money from checks written to my business at a reasonable rate. After five years and over 100,000 dollars I've used many companies and many locations and the willow pass store is the best! The staff is friendly and fast and the rates are reasonable. If I wanted to wait three days I would use a bank but these people give me instant access to ALL my money. On a side note the girls that work here are exceptionally pretty as well! read more