Total losses on my car that I was attached to deeply after a lady ran the stop sign which I didn't have one. Caliber deemed the damages more expensive than the car is worth. At 61,000 miles and it was a 2016 VW JETTA. While I managed to get hit by a 2025 Toyota Land-cruiser who ran their stop sign. Which the person claimed not to be paying attention. I cried handing over the key and telling them to release it to insurance company. In which a customer said "that's horrible" in my response to the customer while in tears I said "I know" read more

Caliber Collision - The impact - Body Shops Near Me - Victorville, California

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Total losses my car after I hit a bump on road. I believe its a scam to keep my car. Please get a second opinion. Dont trust these people. Just trying to warn unsuspecting people about this place. read more

First impression was not the best. The building is located in the back, not the building up front. After parking I entered the building and the receptionist was kind and helpful. I explained the situation and she informed me of the appointments ahead of me but said they might be able to get me in today. A few minutes later an estimator came in and said he could take a look. He gave me a verbal estimate and took pictures of the car. He said he would try to email me the estimate today but at the latest Monday. I was disappointed not to get the estimate before leaving their establishment but I guess they're busy. He asked to back up my car so he could take pictures of the front of the car but I preferred to back it up myself. He accidentally put my car on cruise control when he was searching for the mileage. I guess I'll wait to see the estimate and go from there. read more

Top notch. Quick and responsive. Clear communication thru the process and repair looked great.

Going thru an insurance claim: communication thru text and calling is ok, however, responding back by the next business day and cause extra days in a rental and charging the customer is terrible. They had to tow my car to another location to do the work... that's not the problem. They said my car was ready, but when I called, the car had not been picked up nor was it on its way to the location it was dropped off at... In addition, ok, fires may have delayed my repairs, however, my expectation on the day that my car was ready was not to have ash, fingerprints on my newly paint car coming from the auto repair shop. I arrived early to return the rental so I count make my 10:30 appt. Normally, I check the car and the work that was completed as I do all the time. The car was not washed in a regular standard of customer service after a repair. Then, they had to request because of the ash and fires to wash the car. That was ok too... however, I had to return the rental myself because they didn't offer to return it. I was like, "ok" since they have to was interior and exterior and get fingerprints and ash off the car on this clear day. I get to the Enterprise to return the car and they are saying I owe for two days and taxes. I'm floored internally but remain calm. Phone got disconnected 5 time with my insurance company. Enterprise with my 50 dollar per day charging me for taxes that should have been included in my insurance rental but had it listed in the computer to have a forced charge to the customer. Then to add I missed my 10:30 appointment because I should not be charged for any rental car coverages when I did my part in my communication and Enterprise didn't even have cars to rent and had to put me in what they had at 50 dollar per day... Semantics... started to cloud everyone judgment with dealing with this car rental, car repair and miscommunication. I'm still sitting in the Caliber Collision office waiting for my car to be washed as I type this. I'm remaining patient and calm. I'm Extremely Pissed! But because I have had a previous heart attack, I'm learning to remain calm in stressful situations. I deal positively with human errors. Integrity is key to any situation. Caliber Collision loss major points for just that. On a good note, everyone has been nice and kind at Calibar, Enterprise Rental Car and my insurance company. But trust, that's due to the energy I put out. I'm at peace. It's now 12:20pm I'm still waiting for my car to be washed. read more

Came into this shop and I was very satisfied with the customer service the guy who helped me out was Luis Fernandez who was very helpful with everything , again thank you Luis for all your help. read more

All around perfection. Everyone here is very kind and caring. I highly recommend them for services

Went in on my lunch break just to get info on availability. I was greeted by Alejandro who explained the process to me and said I could leave my Subaru that day if it worked for me. I took him up on his offer and Virginia was able to bring me back to my office. I appreciated the updates on the progress of the repairs and my car was ready a day earlier than projected. The work was pristine and they even washed my car. The whole experience was seamless and the customer service was superb. They even arranged for the return of the rental car. I absolutely recommend Caliber Collision to anyone looking for an awesome body shop. They really know how to treat their customers and do amazing work too. A big thank you to Caliber Collision! read more

Awesome customer service. Took my daughters 2021 Civic in with front end damage and the work they did was amazing it's like brand new. They were honest and upfront about the needed repairs and completed them quickly. We highly recommend them and their services read more

Caliber Collision and their work was great! LUIS FERNANDEZ is a great asset to the company he's service and knowledge are on point my car looks Awesome Read read more

This is absolutely my go-to body shop. My husband and I bring our cars here when any need arises. These guys are efficient, professional, thorough, very customer-service-driven and they do excellent work. Highly recommend this place. You will not be disappointed! read more

The workmanship and service were both great! I especially appreciate Darrin keeping me in the loop throughout the whole process. I would recommend this location a million times to anyone needing their services! read more

This place is excellent, the customer service was impeccable and the quality of work definitely stands out from the rest. I would highly recommend getting your vehicle repaired at this location. Job was completed in a timely manner and they kept me updated with the status of my repair. 10/10 read more

I received amazing service from Caliber Collision Victorville! I had an issue with my headlight that I thought was due to some body work I had done somewhere else. I brought my car in and then were very thorough evaluating all the potential causes and avenues of getting the light fixed. Eventually they found an issue with a fuse than none of the other shops I had taken it in to before were able to find and fixed the issue immediately! It was by far the best service I've received from a body shop anywhere! I highly recommend you use Caliber Collision anytime you need body work done on your car. read more

My mom came in today with a lose front bumper on her RAV4. She stopped to see what they could do for her and they had her in and out in 40 minutes! Same day service! It looks like new and you couldn't find better workmanship! What a great group of people! Highly recommended! read more

Our car was in a small fender bender. We have several places to choose from, decided on Caliber Collision! Not only were they truly professional, but their quality of work was awesome! We were kept in the loop of the progress of our vehicle, and when we picked it up, the car had been cleaned inside and out! Yay free car wash!!! If we ever need work done again, we will definitely be going back to them! Thank you to the entire team who served us! We appreciate you! read more

Brought my car here for some moderate work. Appreciate the professionalism and efficiency. Would definitely come back!

I can't say enough about Caliber Collision! They totally exceeded my expectations. Robert was amazing! My bumper looks amazing! They went above and beyond in customer service. My car was washed and he even polished my headlights. They kept in touch with me daily regarding the progress of my car. I am so pleased with how the body work and paint job turned out. I highly recommend their services to anyone in need. Thank you so much Caliber Collision! ;) Stephanie Riddle, 2012 Chevy Sonic. read more

Writing this review for my mom who doesn't have yelp. She was so happy with this business that she wanted me to write a review . A big thank you to curt who went out of his way to help my mom . She says they are so well organized and had her car fixed in 4 days . Thank you ! read more

Shady! Insurance Companies send their customers to get repair estimates, instead, Caliber Collision is the Judge and jury determining otherwise. My vehicle sustained rock damage to the windshield and front end of the vehicle. He works for the Insurance company to deny your claims. stating otherwise. I called the Insurance company for another collision center estimate. This is my second time with this place. My daughter was involved in a collision several years ago. She owned a SMART Car, She was referred by the guilty party's insurance company and given an estimate, but said they could not repair the car. I told my daughter to take it to Shonhine Auto Body, because I have had good experience with them. They were able to repair my daughter's vehicle, but the estimate provided by Caliber was way off! I no longer have faith in Caliber! I believe they will do what insurance companies tell them to do (This is based on the conversation with the adjuster at Caliber). read more

This place is amazing. Took my vehicle there for repairs. Service advisor Luis kept me updated throughout the entire process .

Took in my Prius for a quick bumper job. Got it back on time and looking great! Will definitely come back.

This Caliber Collision is new, but very professional. The location is amazing as it is near Enterprise. The Estimator Raul is very friendly and understanding, and let me know everything that is wrong with the car. I appreciate the honestly Caliber staff do to make sure my car is back on the road. Their life time warranty lets me know I'm confident in their business. read more

Caliber Collision - The office area - Body Shops Near Me - Victorville, California

Had to use this location for repairs on my car once again, they never disappoint or let me down. Alejandro was great in keeping me updated and taking care of my repairs. Highly recommend them read more

Best quality and professionally ran business, I am confident of the work performed to be rated above great quality. David and Carlos were my car handlers and should stand out for the extra customer satisfaction I received on their behalf's, unfortunate life events happen but to be reassured of getting the right help and quality means everything to getting back on track with our lives, I strongly recommend this location, A+ results on the finished work, and above the best experience with the personnel. I genuinely want to express a spotlight to Carlos on how he addressed himself from start to end with his motivational positivity and profound professionalism; spoken like a true educated well rounded representative of a reputable company. I am now a life long customer.... Nicely done gents. read more

I would definitely recommend them! Customer service was completely amazing. They kept me updated the whole time, and also finished all the repairs 2 weeks before expected. Best one in the are I would say! read more

My brand-new Toyota RAV4 was rear-ended only after one month of having it. I decided to take it into Caliber Collision as recommended by my insurance. Alejandro who was my repair advisor was very professional, knowledgeable, and transparent in communicating to me the potential waiting period. The staff was amazing and extremely helpful during the process. They did not disappoint, like before. I hope not to use them again but if so, I'm going back to Alejandro read more

My vehicle was involved in a malfunction causing it to catch fire, I called my insurance to let them know if preferred caliber collisions but I was new to the area, I was sent to the Anacapa location, with 5-10 minutes of Alex reached out to me to ease my burden, I set up my tow and he stayed in touch with me thru every step of the way and made sure he kept in contact with my insurance! Will definitely be going back if I ever have to go back and recommend this shop to everyone else! read more

Service was great, they got the job done fast!! Thank you David and team. I'll definitely be coming back here

I had a couple of scratches on my BMW and as usual I took my car here to have them removed and Curt hooked it up for me. He is professional and very friendly. Give this shop a shot before anyone else trust me read more

Luis was helpful with the whole process with the repairs on my car. It was a complete fast turn around and recommended them to anyone.

Great customer service! Answer all my questions ! Will definitely recommend!!! Need body repair call them to set up an appointment!

My brand-new Toyota RAV4 was rear-ended only after one month of having it. After a month and a half of being given the run around by the other driver's insurance company, I decided to take it into Caliber Collision as recommended by my insurance. Alejandro who was my repair advisor was very professional, knowledgeable, and transparent in communicating to me the potential waiting period it would be for new OEM vehicle parts. His explanation of the process and expectations which I wasn't initially thrilled by, made me appreciate the honesty and empathy that he had for my situation. Throughout the process, Caliber constantly communicated with me via weekly text messages and phone calls about the progress of my vehicle. This communication let me know that they were doing everything within their ability to get my vehicle back to me in its original condition. After just under two months (which was faster than expected), I received my vehicle back in its pre-accident condition. The job they did in restoring my vehicle was amazing! Plus, the lifetime warranties on parts and paint give me a sense of ease moving forward should I run into any issues. Additionally, the entire staff is very professional, knowledgeable, and courteous. Should I ever run into this same situation again, I'll be bringing my vehicle back here. Because of this, I would definitely recommend this Caliber Collision! read more

We had out car towed here to be inspected for our insurance after a collision. Despite the holiday season,they stayed on top of it. They made sure we got this taken care and kept us informed along the way. We are grateful for the excellent service provided. read more

Darin Did A Great Job Of Keeping Me In The Loop & They Also Got My Car Back To Me Sooner Then The Estimated Time. Overall My Experience Was Was Wonderful & I Would Definitely Recommend To Anyone Needing To Get Collision Word Done. read more

I came in a few days ago to get an estimate on my car, The staff is efficient, knowledgeable, and very kind. I couldn't be more satisfied. Thank you caliber collision! read more