Warning for anyone needing repairs done on their vehicle - do NOT use CALIBER COLLISION.
This might be very long, I'm going to keep it as short and to the point as I can. I am more than happy to elaborate details if wanted.
My car was towed to this shop on Oct 8, and I did not get it back until Nov 21 - in poor condition. It got to the point that I would rather pay out of pocket and go to anywhere else than to have them "fix" anything - as you will read; the one thing they offered to fix for me (and undeniably the easiest of what needs to be fixed) they gave back to me in worse condition than it originally was. So although they didn't offer to fix anything else, I would not accept their offer based on my experience with them.
The tech on my file continuously lied to me and my insurance company, delaying my retrieval time and working up a big take home check for himself from my insurance ($2,000 worth). I have proof of the lies and will gladly discuss if wanted.
Again, more than happy to elaborate on this but trying to keep it short and to the point.
Due to his continuous lies and trying to scam me/my insurance in hopes of pocketing a few thousand, I am supposed to receive a reimbursement check from caliber - that as of today, 12/30 I still have not received.
I've contacted them numerous times and get told a different story every time as to why I haven't received it yet. I will be shocked if I ever see this check that I am owed. I had to give them headlights that I had due to the techs lies and the shops negligence. So I need this check to fix my headlights back to the proper ones, and fix the numerous things they either ignored or made worse on my vehicle.
A few examples of their terrible "work" to my vehicle includes: I had paint protection film on my hood covering the majority of it. They originally gave it back to me barely covering 1/3 of the size of my hood. They offered to fix, then gave back to me- still incorrect size and the ppf was uncured. I had 7 air bubbles I had to work out and it is still lifting/peeling around the edges. Terrible work.
My bumper is not aligned & they left damage on my vehicle near my door frame. The cowl panel was broken and they ignored it, leaving it up to me to pay out of pocket to have it fixed by a proper shop. They left my vehicle with big gaps between the bumper and where the headlights sit.
I have photos of my vehicle, screenshots of texts between the tech at the shop and myself if needed.
All in all - if you value your vehicle, your time and energy, I would highly recommend staying far away from caliber collision. The only words I can come up with go describe this shop and staff are unprofessional, negligent, unacceptable and embarrassing. I was continuously lied to, they tried to rip me/my insurance company off (and I still don't have that reimbursement check), and they did the sloppiest work I have ever seen done to a vehicle.
This has been a joke of an experience and I am truly disturbed by the lack of professionalism, effort & care for vehicles in their possession. And not once has a single person there offered me an apology or taken accountability. Instead they offer me more lies and excuses as to why I haven't received my check yet.
STAY FAR AWAY FROM THIS POOR EXCUSE OF A BUSINESS!!! read more