Brought my car in after a parking lot accident. Service was great and Ricardo was amazing! My bumper replacement took only 1 week and everything moved quickly. HIGHLY RECOMMENDED! read more

This location provided some of the absolute best service I've received. I've gone to some pretty meh Caliber Collision centers before but this one really stood out. Richard and Monica were extremely helpful, considerate of the time I would have to go without my car, and overall embodied taking care of the customer. They were very transparent, went out of their way to help me repair my broken window and door and I would absolutely recommend this location and return here for services again. read more

I was just passing by and decided to stop and get some info on my car repairs.. I walked in and was immediately greeted by friendly staff- lobby was fresh and clean. Lennell Wade introduced himself to me and he answered all my questions he is very knowledgeable and professional I was very impressed. I left that afternoon and emailed him, the next day I dropped off my car i was put in a rental - and the process was a breeze I was updated with the process updates of the repairs by text and Lennel also communicated with me by phone and e-mail. my car was completed the day it was promised to me!! and let me just say it looks brand new!! the service at this shop from start to finish was been above "EXCELLENT" I highly recommend Caliber Collision. and have told all my friends family and co-workers about the outstanding service my CAR and I received. read more

This place is AWESOME. They are very professional and answer all questions and fight for you to get your proper estimate to fix your car from insurances. My car came out BEAUTIFUL! Great work and very friendly people and they keep you updated on your repairs. They are just the best !! I highly recommend them. Thank you all !! read more

I got into a fender bender with my dad's car (he currently has mine, as we had switched cars for the time being) and had my insurance hook me up with the closest repair shop that they work with, which ended up being Caliber Collision down the street from me. I brought my car in and Ricardo was very communicative in what he thought needed to be done to get my car back into shape. Upon disassembly, Ricardo called me back in so he could explain what he found on my vehicle that may cause complications when replacing parts. He took the time to chat on the phone with my dad, going line by line on the summary of parts that needed repair or replacement and was very thorough when answering all our questions. Not only did my dad's car come back fully repaired, but they cleaned the interior and exterior of the car as well! Also, what previously was a 2-3 week estimate, my car was finished in 10 days. Thank you so much, Ricardo and staff! read more

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I've (unfortunately) had to go to Caliber 5 times in the last few years - fender benders, a hit and run, big fight with a pole in Lucky's parking lot (oops!), etc. However, they're a pleasure to work with. From giving me a ride back to my house, to the helpful text updates on the car issues, tea and snacks (and HGTV!) in the lobby - I wouldn't go anywhere else! Everyone I've worked with there has been above and beyond kind and courteous. And my car always looks brand new when it's finished! read more

My car had some issues with bumper being partially not attached and rocket panel bent from a blow out tire and they were able to help clip the panel and help the bumper be put in place for a really good deal. Thank you very much Ricardo and the entire team! I would highly recommend and would come here again. read more

This is an excellent location and the staff here are highly professional and customer satisfaction focused. I came in, for a very minor bumper repair and could not be happier with how it was handled. The whole process was painless and on time. I highly recommend this location! Thank you Richard (and staff), for a job well done! read more

They did some great work on my car in record time. I've also received a pretty good discount on painting my bumper to match the colors of the rest of the car! read more

Calibers representative Ricardo is very responsible and helpful. Progress update text was sent to me everyday. The job is nicely done. He also helped fix some minor scratches on my car which went above my expectation. I would definitely recommend this shop to my friends. read more

I drove into Caliber Collision today, Ricardo and Ryan helped me. Awesome service!! They made some adjustments to some damages as a courtesy. Jennifer was very polite and friendly. Highly recommended!! read more

First, they did a good job on the repair, and the people I dealt with were friendly. The bad news? I had a minor, cosmetic repair (keyed bumper), dropped the car off first thing Monday, and barely, barely! got it back late that Friday afternoon (it was in the paint booth Friday morning).....and only because I got my insurance agent involved. Granted, it wasn't a large (or probably lucrative) job, but it was a simple one....that should have been completed without intervention on my or my agent's part. At best, they've got work flow issues. At worst? They just don't care. read more

I was rear ended in a hit and run and Juanita E.was amazing! I took my car in the next day- and was given a quote quickly and was updated constantly on the status of my car. I was already rattled from the accident but this place gave me peace of mind that all was going to be ok and that my car was gonna be fixed in a timely manner. Thanks Caliber for all that you did! read more

A van backed into my parked car, and this place was on the list of recommended repair shops by the van's insurance company Safeco. Repairs here were completed in a timely manner. Received text updates throughout the process. Good communication from Ricardo and Jennifer throughout the process. Thanks!! read more

Got into an accident and messed up my bumper, hood, left quarter panel, and left door. I was mesmerized seeing my beautiful car in that condition but thanks to Caliber Collision and their team they had my car looking even better than before in a timely manner! They're quick and sent me updates which was nice. Thank you Ricardo! read more

Tldr: body damage fixed, electrical damage to speakers done during repairs, was jerked around about getting the issue fixed and finally gave up. Don't believe what they tell you, and make sure you spend at least 10 minutes checking out your car before leaving (including all electrical systems). Brought my car in on an insurance claim. I had body damage and it was fixed very well. It was fixed a few days late, but they explained they needed to wait for parts and they also fixed a broken window motor (not sure if related to accident). However, immediately after I picked up my car I noticed that my speakers did not work properly in my car. I never had an issue with my speakers before, including the week after my accident before I brought my car in to Caliber Collision. I brought the issue to the attention of the staff and manager at least 3 times. I shook the manager's hand when he told me he'd have his electrical specialist look at it. This was after talking about it on the phone as well. I never got follow ups and it's just not worth the effort now. read more

The team at Caliber Collision in Sunnyvale is very friendly and easy to work with! My car did a body shop work by Caliber Collision at a different location, but I accidentally ubered to this place. The people over there so kindly offered to give me a ride to the correct Caliber Collision. I really appreciate their help! read more

This place is amazing. Lonnell went above and beyond. Everyone was so nice and helpful. And the job they did with my car was amazing. Best place ever ‼‼ read more

Ricardo is awesome. I bought my car here twice for repair. Ricardo was very detail and he put everything upfront so there will be no false expectation. The delivery timing exactly like what he told me. The repair job was excellent. You cannot tell there was some damage before . I would highly recommend this company and Ricardo to other people read more

Thanks to Ricardo for removing the scratches without charging me anything on my new 2020 Pacifica. Great customer service. Love it!!!!

Caliber handled collision damage caused to my car by another car hitting me while backing up at a parking lot. I got an excellent service by Ricardo, the damage was fixed at time and to my satisfaction. read more

I really like this place. I went to the one on Evelyn in Sunnyvale right before Mountain View. Cindy help me and she was excellent customer service. The staff is warm caring and the job on my baBy was Awesome . I highly recommend this place! read more

During my road trip, my car was hit by a dear and front part of bumper was truncated. I made an appointment and left my car there for repairing. They kept update the car situation everyday. When I received my car, it looked like a new car. They not only fixed it well, but also clean it well. Awesome place with amazing service and reasonably price. read more

Really good customer service. My Fiat was rear-ended with bumper being cracked. They were able to get me booked the next day with a reasonable quote. Even sent me texts throughout the repair process to keep me updated on where things stand. I have a busy work schedule and they bent over the backs to let me pick up on Sat! Highly recommend. read more

This place was recommended to me by my insurance agent when I got in a fender bender a few months ago. Jose and the team did an amazing job to fix my car in a timely manner and completed everything by the time I requested my vehicle back! I even brought it in again to take a look at the Chrome piece attached to my hood that fell off and Ricardo helped me understand why it had fallen off and ways to fix the problem! I Would recommend Ricardo & Jose as well as the Caliber Collison staff for any car repairs or issues!! Keep up the great work! read more

Danny Chao was the person who assisted me during my recent visit. He is extremely courteous and professional. After some stupid, careless woman rear-ended my car, my insurance company vouched for the workmanship of Caliber Collision. I'm glad that I went there. From the initial phone call to the time that I picked up my car, Danny was consistently friendly and helpful. I highly recommend him. read more

My car was rear ended and the insurance company suggested to use Caliber Collision. I worked with Justin and my experience was outstanding: I was promptly greeted at the location, my car was fixed even earlier than expected and at every moment I had clean understanding of what has been done, what next steps are and when they're going to happen. Very prompt service, the repairs are flawless and I would definitely choose Caliber Collision again (of course, I would rather avoid accidents). read more

Walked in on a slow Monday (Dec 28th). They asked if I had an appointment. (no) They asked if I wanted to make one. Said no since there were no people around and man in office talking Korean (business I doubt it). Save yourself time and go somewhere that values your time. read more

This Caliber Collision seriously earns all the 5-star reviews that are posted here, and I'm adding another one. Eric in particular was tremendous on every level -- polite, professional, friendly, he clearly understands how important our vehicles are to us. My beloved GTI got rear-ended, and Eric and his team made both the repairs and management of the whole issue seamless and painless. I honestly never thought an auto repair would be this easy -- I drove away feeling like I hit the lottery! So much attention was paid to not only my vehicle but also the fact that I have a hectic work schedule and a long commute. These guys totally accommodate you. I hope I never need Eric and his Caliber team again (no offense, guys!) but if I do, at least I know they'll take awesome care of my vehicle and make the whole process as easy on me as they can. read more

I took my car to Caliber Collision for an estimate. The receptionist Jenny was very warm, friendly and super efficient along with her manager Roxanna. I was able to get an estimate on the spot from Milton. The estimate was very reasonable and my car was repaired withing a few days. The repair was great, couldn't even tell it was ever damaged. Thank you for your great service, will definitely come back again. read more

Ricardo and Caliber team are professional. I was informed the progress clearly and in time from parts arrival time, refinish to reassembly, and any changes they decided to make and why. They also understood the customer's concerns. They did their best to finish the job as early as possible. The quality of repair is excellent. And to my surprise, the car was cleaned thoroughly inside and out, like brand new! I strongly recommend Ricardo and the caliber team, I was totally satisfied with their services. read more

Brought my car to Caliber Collision, the team there was awesome. They were there for me through the entire process, I brought in my car and they were very helpful, sorting out issues with my car insurance and organizing a pickup for my rental. They finished service on my car faster than expected, and were a delight to work with. Would definitely recommend to others and will bring my car here again in the future. read more

I brought my car in and Roxanna was very nice and informative! I was able to get my car back in 2 days! Amazing service.

Awful experience, this is the sketchiest shop. Went to the shop twice to have our bumper repainted, they told us 2-3 days is what it would take (given no damage under bumper, which there wasn't), both insurance and the shop confirmed 2-3 days time frame for to repaint and both times we physically went to the shop, they said it will be longer and they can't tell us how long "because it is a process" Manager was not helpful at all, seems they are just piling up cars and charging customers and insurance causing massive inconvenience for everyone. I am surprised they are even in business. Skip this place unless you are okay leaving your car at the repair shop for weeks and spending a ton of money for rental for weeks read more

I wanted to get my car repaired with a minor issue. They got it fixed super fast for FREE!!! Super nice people with high quality service. It will definitely be my go-to place if I need a body shop! read more

A friend suggested to take my car to caliber collision, and I met Ricardo Serrano and he explained the process and answered all my questions, he is very professional and knows the work well. They gave me updates on the repair everyday and delivered the car as promised with no delay. I find them very efficient and the staff at this center are very friendly. thank you :) read more

Great customer service, Ricardo was excellent at getting the parts for my car and quickly have my repairs done. I would highly recommend this shop. My car looks great!!! Thanks M. Johnson read more

I recently brought my car to the Sunnyvale Caliber location for some repair work. The Sunnyvale Caliber Team was professional and the repair was completed quickly. They are professionals who take pride in their service and treat their customers well. Thank you to the Sunnyvale Caliber Team! read more

Bad experience from the first phone call. Caliber Collision is a preferred vender of my insurance company, State Farm, so I called the number they supplied which was for the Maude Ave location in Sunnyvale. The woman on the line seemed pleasant enough, but relayed that their first available appointment for a repair estimate was at least a week away. Then added that Caliper Collision had 18 area locations and she could help me select another. After some checking, she recommended this nearby Arques Ave location, who she said had availability. I hung up, called the Arques shop and the person on the line said they were also busy, but asked about the vehicle and damage. I told him (2008 Volvo wagon, 25 mile per hour front-end impact, significant damage) and he relayed that Volvos are hard to work on and part availability was very poor-and sometimes parts are not available at all-and that he would rather not work on my car. Okay, its a free country. Fine. So it seems if you own anything more than a simple economy car, don't bother calling Caliber Collision. It will be likely challenging for them to work on and they'll probably have trouble finding parts for it. So glad I found out how pathetic this place is through a weak explanation, rather than experiencing a weak repair. The company did nothing for me, let alone begin to live up to their motto of "restoring rhythm to there customers lives". Proceed with caution. read more

My catalytic converters were stolen for the second time this year. Fortunately Caliber Collision is in my insurance company's guaranteed repair network, so all billing went directly to insurance company. I just had to pay the $100 deductible. Ricardo did excellent and very thorough work, and was super helpful to us! He was also very quick, and finished the work the day we received insurance approval. He even went the extra mile and polished up my headlights. Much smoother process than I've had in the past! Thanks! read more