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    Caliber Collision

    3.9 (65 reviews)
    Closed 7:30 am - 5:30 pm
    Updated 2 weeks ago

    Services - Caliber Collision

    Bumper repair

    Auto frame testing

    Auto steering and suspension repair

    1 More Service

    Rear-end damage

    Caliber Collision Photos

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    Damage before taking in.
    Angel H.

    This my second time doing business with Caliber Collision at this location, they were very helpful & nice so professional & quick. I took my 24 N-line to the shop to get it fixed. Daniel & staff did a great job. only took a week to get it done. My insurance also helped me out with a good quote deductible.

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    Esmeralda N.

    Awful service. They told us our car was ready and when we got the agreed time, it wasn't ready and I was waiting for 45 min and nobody was offering to help me and see what I was waiting for. When we got the call they said it'd be ready by the end of the day that they were still working on it. When I get there they say the cars being washed and it'd be ready in 5 minutes. I waited 45 minutes !!! I was so mad. The car wasn't even washed right and the car had missing PPF. After I see that I let them know and they said they'd come out to my job and take the car to add it on. Perfect. The guy calls me the next day and asks what time. We agree on 12. They were very punctual to pick up the car. When the guy showed up I asked him how long it was going to take, he said hour and a half MAX. As you can see they had zero consideration and took their sweet time. All I've heard these last 2 days are excuses. I could go on and about the shop. Needless to say I won't be going to them anymore.

    Chris M.

    Let's start off with I wasn't going to write this but after thinking about it I don't want this to happen to anyone else. After I was told not to do the survey just didn't sit right with me. So here we go! I dropped my vehicle off at caliber the last week of Apr 2024. This is a good and bad review. The good: Communication was good and I was also allowed to come around randomly and shoot content for social media. Now let me get into the bad. This shop was 5 mins away from me. So I would drive by after hours and I would actually come on property. Being a shop and dealing with cars on a daily basis there shouldn't be windows open ( understand if it's broken but should be in a " locked " area ) , car doors open or even car doors unlocked. I actually had a video of someone that follows me looking inside my vehicle around 1130pm one night. So I got up and drove to lock my car with my spare key. Now let's talk about pick up. Vehicle was supposed to be done the last week of May. I get a phone call asking me if there was a check engine light when I dropped it off and other warning lights. At first I was told maybe I didn't notice it. Now being a car guy and some what knowledgeable I would know if a CEL was on. Then blaming it on some of the aftermarket parts when I know it wasn't an issue before hand. So the shop takes it to an auto shop and it just needed to be reset. Now we're in the first week of June. It's been done for about 3 ish days. I finally get the call to come pick it up! I'm excited after dropping off my rental I walk over to the shop to get my keys and we're doing a walk around of my vehicle. The entire front end of the vehicle that was repainted was a completely different shade. I understand things happen but did no one look before calling me? Did the painter not even care? Was the painter inexperienced? Did it even get a quality control look before calling me or was it " It's done call him " ? This wasn't me being picky you can literally see the line where the painter stopped his " blend ". So I didn't take it home. Was told by one of the managers to go back to rent another car through my insurance which wasn't going to happen since they closed out the first rental. So caliber got me into a rental for about a week and a half to fix the paint issue. Which completely messed up a timeline for me to get this vehicle show ready and put me a month behind because of multiple peoples lack of attention to detail. Even though this was fixed/taken care of on the spot this is something that should have been caught days/weeks before hand. If you guys need to bring in someone that's MAIN job is to go over vehicles before you make that phone call to a customer I think that should be talked about. If I can post pictures on this review I will. If not and you want to see pics/videos of said paint color I can email to whoever.

    Epr
    Vin W.

    I do bot like writing bad review's but this specific location at least i just cannot reccomend because of, - I show up to pick up vehicle with a big nail or something and flat front right tire. I fixed on my own after work' - I called after the vehicle was "complete" to make sure it was and come to find out it wasnt. - I was charged a decuctible for the vehicle which still is in low power mode and not fixed correctly - MOST not All staff are rude and tend to cut you off so to speak while speaking your outreach. - I took my vehicle 2x after the First pickup from "fake half done repair" and it is still not fixed and apparently out of the establishment's knowledge to be able to repair, thus leaving me to drive unsafe. - WHEN will someone call be and fix and reimburse all the time money and peace of mind to drive in a well properly repaired vehicle.?!

    Carl never did send an estimate
    Brendan W.

    Caliber was the worst experience. I got rear ended. You could see bumper damage and a broken tail light. Carl at Caliber said the car would have to stay to get an estimate and they would get to it. When I called back next day, They said the car had been disassembled and still waiting. I did not authorize any work. This was just an estimate. I drove down to go look at the car and it was NOT disassembled. It was just sitting in the lot. Parked in the same spot where I dropped it. I told Carl we need to drive the car home. He said he had all the information and would email me the estimate. A week of e-mails back and forth. Each day with Carl. Are you going to send the estimate? Yes, you'll get it. Never came next day. Same email. Can I get the estimate? Carl says yes, email never comes. I told him I could stop by. No Carl says he will send. I never did get an estimate. What a joke. If you want to waste your time Caliber is the company.

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    1 year ago

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    3 years ago

    I had such a wonderful experience! My service advisor Daniel, made sure I was taken care of and kept me informed every step of the way.

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    3 years ago

    Carl was amazing! Helped me multiple times with my car when I was in crisis. Highly recommend!

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    Page 1 of 2

    Ask the Community - Caliber Collision

    Review Highlights - Caliber Collision

    Carl is taking the car into his possession an hour after it was nearly destroyed, and only 2 weeks after the first collision.

    Mentioned in 6 reviews

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    Caliber Collision - bodyshops - Updated May 2026

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