Super nice here. Very respectful of me, my time, & my money. Did not feel like I was being taken advantage of. I came in for a dead battery & those are pricey enough to replace but the pricing here was reasonable. The install fee was also reasonable & it came with a 3-yr warranty. No muss. No fuss. The waiting area is spacious, comfortable, & does not have that weird smell that many service places have. Would definitely recommend this place & would definitely return. read more

Sun Devil Auto - Auto Repair Near Me - Scottsdale, Arizona

I'll start by saying this was our family's go‑to place for years. We have genuinely kept this place in business. But the last few times we brought our cars in, the experience was awful. There's a "customer service" guy, Mike, who is a complete misogynist (look it up, Mike). He was completely disrespectful to my wife and treated her like she didn't have a clue. He overcharged for every service, and she had to correct him multiple times. We brought our car in another time because pack rats had gotten into the engine. Mike went on and on about how it was going to cost thousands of dollars because they had probably chewed everything up. We explained they had only been there one night. Sun Devil charged an exorbitant amount to "check everything" and clean it up. There was no damage (wrong again, Mike). And even after paying a hefty price, they didn't clean the engine well at all. We have switched repair shops. We don't trust you anymore. read more

We had just finished lunch at a nearby restaurant. We walked out to a dead battery. My husband walked over and asked if we could get a jump. An amazing young man who worked there walked back over , jumped the car, and put a new battery in, in less than 15 minutes! What amazing customer service! Our only regret is that we didn't get his name! This young man demonstrated what real concern for his customers is! He made our day! read more

They were not honest with us from the beginning. They let my daughter drive the car home in worse condition & in unsafe condition, & charged more than initially estimated & then was told it would be almost double that price to rectify the problem. read more

I never got anything done to my car here just a quick check up on my Audi RS5. I only spoke to the guy in the front (medium height, dark hair, light tan skin, either late 20's or 30's). Just wanted to let them know they have a good employee because even though they couldn't do nothing for me and my situation he was very helpful with the recommendations I could do for my car. -I guess I kind of messed up on thinking they could work on a car like mine read more

Sun Devil Auto - Auto Repair Near Me - Scottsdale, Arizona

Mark and his team have always taken care of my old Dodge Dakota. I had a new noise start in my truck and it turned out to be the power steering pulley and belt had gone bad. I have always had excellent service at Sun Devil at reasonable cost. Previous to this repair, I had, extensive repair done to my truck and I signed up for the Sun Devil credit card to take advantage of the discount and no interest for six months payments. The company managing the credit card is CFNA. It took CFNA nearly two months to get my card to me. I called three times to tell them the card had not arrived. On the third call it was discovered there had misspelled my address. You would think it would have been found the first time I called, but they would not do anything for 30 days. Needless to say I am not impressed with CFNA and Sun Devil should look elsewhere for someone to handle their credit card service, read more

Technician and manager worked to resolve a difficult problem related to fuel supply. I'd recommend this shop and their integrity.

AVOID. AVOID AVOID. My wife's car had an issue starting on Thursday evening. We called Sun Devil on Friday morning and they said there would be no wait and to bring it right in. We get the car towed to Sun Devil and suddenly they don't know when it would be seen. We call every day and they say "we will take a look tomorrow". Fast forward to Monday and the guy on the phone literally says "We don't know what's wrong. You should take your car somewhere else". WHAT. You've had the car for 3 days and NOW you tell us to take it elsewhere?? Incompetent morons. 3 days and 2 tow trucks later, we took her car to the dealership and it got seen the same day. I'd rather pay 3x markup at the dealership than ever take my car here. read more

We used the one on 90th in Scottsdale. My father, who is 88, brought his 2011 Hyundai Santa Fe in for a loud noise. They told him it was his power steering pump. They proceeded to fix it and went through 3 different pumps. My dad got the car back and the steering was real tight. He figured it would loosen up as time went by. Well, it eventually totally locked up. You could barely drive it. I was lucky to get it back to their facility without getting into an accident. When they looked at it they told us that there was a bolt that had loosened up and all the power steering fluid had leaked out. They told us that someone else had to have worked on the vehicle after them and loosened it, because they would never have released he car like that. NO ONE TOUCHED IT OUTSIDE OF THEM!!! They apparently fixed it again, but it still did not work. They then told us it could now be something else because the pump had gone dry. I advised my father to take it to the Hyundai dealer and get it fixed right. Hyundai said the power steering fluid they used was the wrong fluid, there was a leak in the hose coming from the pump. Sun. Devil does not know what the hell they are doing. DO NOT BRING YOUR VEHICLES TO THIS PLACE!!! THEY ARE NOT A REPUTABLE FACILITY! read more

Sun Devil Auto is hands down the very best place to take your vehicle if you want honesty and quality work. The manager Mark is an asset to the company and has always treated me with utmost respect. This is important as a woman, a lot of shops try to take advantage and that has never been the case with this specific shop. The work I have had done had always been very fairly priced and the quality of work has been exceptional. I made the mistake of going somewhere else for an oil change and my vehicle was tampered with. Sun Devil Auto bent over backwards to fix the issue. If you ever have the opportunity to get work done on your vehicle at this location, please make sure you do because they are honest, fairly priced and treat their customers with utmost respect and integrity. I have been a customer for several year and never been let down in any way. You will never be disappointed if you choose this location of Sun Devil Auto to take of anything you need to keep your vehicle running perfectly. Nothing but love, trust and respect for the team and the quality of their work!!!!!! read more

I have gone to sun devil auto for over two years and always thought it was the best value for oil change until today. I went in for a conventional oil change as I usually do. When the car was finished and they rang me up it came out to $68 with a $10 coupon. It seemed high compared to what I remembered paying. I asked the person ringing me up if their prices had gone up and he replied "maybe." I then checked the last two charges from there- for the same service and both were around $45. I told the employee this and he said "oh." No other comments. I received a survey link when I got home and explained what had just happened and my surprise. Within a few minutes I got an email from the manager with nothing in the text just an attachment of my invoice. So weird. Nothing about the price hike or how it was handled. I will never go back!9 read more

Hi, I am a customer of the FLW store. I referred my brother in for a battery today. He called ahead and spoke with Mark who quoted him $250 including a 5 year warranty for a battery for his Hummer. Dan went in a noon and Mark told him the battery guy was on lunch and that Dan needed to come back at 2. Dan did so. When he arrived he checked in with Mark and by 2:30 the Hummer was taken back. The tech came and sat down next to Dan and told him that the battery was very expensive, $450 with a 5 year warranty. Dan was shocked. He went over to Mark who said the price was really $450 and not $250. Mark said that sometimes these batteries are more expensive. Dan told Mark that he could get the same battery at Batteries Plus for $180 with a 2 year warranty. Mark stuck to his $450 price. Dan was outraged, felt baited and switched and left the premises. I called and spoke Eric at the same location. I told him this story. He said that Mark quoted from his experience without actually looking up the car. I said that Sun Devil should honor the price that Dan was quoted and Eric said that was not possible but he would speak with Mark about his quoting the next time a Hummer comes in. This is just not acceptable. My brother came to your store on a positive recommendation, was baited and switched and sent packing. This is bad business and that shop should be ashamed of itself. My brother now has to take more time off work on another day and go find a battery elsewhere. We will not be back and I will be telling my friends just how I feel about Sun Devil Auto. Update: 10/24, Sun Devil asked me to contact them offline and provided an email address. I have reached out to them as requested and will update this review once I hear back. read more

I would not recommend. To start; I should have been notified they were having issues with apple pay. Other locations were also able to verify that apple pay has been an issue. I was without my car for 3 extra days due to this as I just moved here and was having my new bank card shipped. They claim my card getting denied over apple pay was an issue on the card/bank's end, but I verified everything with my bank and the bank said it is something that is put in place with this location's POS system. Sam claims they stopped offering the pay-link option after covid, which again, is a joke in itself. On top of that, not being able to have a solution (other than having the physical card in hand) for a customer that is wanting to pay them $2.5k for overpriced repairs is absurd. I will not be back. Upper-Management lacks brain cells. They'd rather waste their customer's time and overcharge for a half-a**ed repair job. Stay away from this location. My car's work should not have taken longer than 8hrs total to work on. Some how I got charged over $1300 in labor plus the parts which seemed overpriced as well. To top it all off, after I got my car back and drove it a little bit, I noticed a very off smell coming from the engine. 3 of the parts had plastic left on them and 2 had paper tags on them-both of which would be very hazardous and could start a whole fire/destroy my car. I'd recommend anywhere else besides sun-devil auto. Poor business practices, poor upper-management. No call back from Jonathan at corporate office, who was supposed to reach out when I was dealing with all of this. read more

Did work on my car. Removed the engine cover and never put it back on. Air went out a day after I had my car in shop. Door locks did not work when I picked up my car. Not sure these guys know what theyr read more

Always quick with my service and no high pressure add on sales to deal with. They do the job I ask for and don't try to get deeper in to my pocket. read more

Dropped my car off here today with a basic repair of three dashboard lights flashing (oil, routine maintenance and airbag off). The store called me to tell me the car was ready, and never told me that they did not remedy one of the issues for which I had dropped it off or there were any problems with my repair request. When I got in my car I realized one of the items (airbag light) was still on and not fixed. I was extremely frustrated since my car had been at the shop for nine hours that day, and I had to pay to Uber to and from work, making it extremely inconvenient to have to return another day to fix this issue. The store was unwilling to have anyone look at it while I was still there and the clerk, Sam, was super unsympathetic to my problem and unapologetic that anything went wrong which makes the matter even worse, He simply put his hands up in the air and said nothing he can do. This was my first time using this auto repair shop and I will not be returning. What a disappointing experience. read more

This was in July of 2022 btw: Wanted a new serpentine belt. They ordered a belt which turned out to be the wrong size. They insist it's because my 2010 car is actually a 2009 because it says 09/09 on the sticker on the door jam. Never heard this about my car before. All my paperwork says it's a 2010. They said they can't get the right size belt until the next day so I had to go back after they put the old belt back on. Also got new rear shocks. They didn't tell me the press they use is broken so they were doing the job a different way then normal. They said it would take an hour. It took 2 hours and 15 minutes and the kid who put the shocks on forgot to put on some of the hardware on one of them and it was rattling around but they said it was my tools in the back of the car. I drove away and immediately knew it wasn't my tools. I looked at the top assembly and it was loose and free to move around in the shell of the car. Drove back and an older tech re-did the job correctly in about 10 minutes. read more

I used to go here for oil changes, brakes, shocks etc but no more. The last two times I was there they misdiagnosed problems. The first time I went in because I needed a new battery. They said my battery was OK I needed a new alternator to the tune of around $300. I told them I'd take it to the dealership for that since my service contract covered it 100%. The dealership looked at it and the alternator was fine but the battery had a dead cell. The second time they said I had a shock leaking. (at less than 40K miles) I didn't have time that day so I said I'll take care of it later. I looked when I got home and I didn't see any leak so I blew it off. Several months later I had it in the dealer for some other work that included a complete check of the suspension. They didn't see a leaky shock either. Believe me if they did they'd let me know. read more

Brought my 2019 F150 in as the check engine light was on and an oil pressure message was being displayed. Was told that the fix was a $350 pressure gauge replacement. Picked the truck up and the same lights and messages go off 2 miles away. I bring it back, and the Mgr says he's not sure what to do, " must be some kind of computer issue" shrugged shoulders. DO NOT GO TO THESE PLACES. Waste of money. Of course the Ford Service guys laughed when I told them this story. read more

I can't tell you how impressed I am with Seth Wynne! His customer service and experience is above par. Thank you for treating me proper and listening and fixing my car. As a woman I recommend Seth Wynne@ Sun Devil. read more

So I previously spent 2700 to get my transmission fixed at the bel location and within a year the transmission went bad. They warranty and fixed it but after I got my car back trans mission was still broken and went out in like 3 months. I was convinced by the frank location that the previous times they fixed my transmission with after market part cause they were not available at the time but now they can get it from Toyota so I paid another 2300 and they gave me my car back still no fixed. Before I had a chance to bring it back I got in a car reck because my transmission would not accelerate properly but still had to finish paying them. Out side of this it took sundevil 6 times to fix my ac and finally tell me they think it's the compressor and that'll cost like 1200. I've been bring my car there for 5 years so I can't complain about the oil change. But when it comes now to serious mechanical Elsie I don't trust them no more. read more

Sun Devil Auto - 3 weeks after fixing my transmission and having trouble turn I gotta after I come to a stop. - Auto Repair Near Me - Scottsdale, Arizona

Very disappointed and I don't think they get it: - I chose to have my oil changed here because it was half the cost of the dealership - After I get my oil changed, I come to find out they use lesser oil that only lasts $5k miles not $10k miles like the dealership - Now I need to get my oil changed twice as often ?!?! - No savings, lesser oil, I have to waste twice as much time, probably lesser oil filter They also told me I was lucky they had my oil filter in stock and that I should remind them to make sure they have my filter in stock next time or it could take 3 hours for them to get it. Seriously ?!?! I set an appointment, they knew the year make and model of my car ... in my book it's their responsibility to have the parts not mine. They only got 2 stars instead of 1 because they did keep to their 1 hour oil change and they were polite read more

So I broke down near this location a few weeks back and knew of their good reputation. They got my car in and kept in contact we me during the repair process. They really all about customer service. Even after a couple of weeks I realized the threw in an oil change when I needed it but couldn't afford it so I didn't mention it and they never mentioned it. They are awesome and I would recommend them for sure. read more

Jason and the technicians at Sun Devil Auto did an amazing job. I came in with issues regarding my AC and coolant, got a free inspection and they let me know of some other issues going on that needed to be addressed that I hadn't taken care of since I owned the car. The staff was incredibly friendly and knowledgeable to help me understand what was going on with my vehicle. They managed to get the car all fixed up same day. My AC runs great and the car itself feels amazing with everything else they worked on and it's not overheating anymore! Thank you guys so much for your help! I'll be returning soon for an oil change! read more

Every car repair comes so unexpectedly and at the most inconvenient time. Sun Devil Auto was there waiting to catch me at my worst. My rear air suspension completely gave out, therefore every bump in the road felt like a speed bump. I had to drive more carefully and consciously than ever for several days while I contemplated the circumstances and the most affordable solution. After some basic troubleshooting and Youtube/internet searches, I was convinced this was going to be way out of my price range. I even thought about selling my car for whatever I could get for it! But Sun Devil Auto has free diagnostic checks, so I could at least figure out the problem and how much it was really going to cost. Matt told me to bring my car in ASAP to get me back on the road ASAP. After leaving my car overnight, they ran the diagnostics first thing in the morning. The cost of repair was MUCH less than I had anticipated. Matt even recommended maintenance I should get in the near future considering the age of my car and 100,000+ miles I had already. Matt did not hesitate to mention the great financing options they offer to spread the cost of everything out over 6-12 months so I could afford everything. As soon as I made my decision, Matt got my car in the shop and it was done the next morning! Overall, I am extremely pleased with the way Sun Devil Auto conducts their business. I believe every auto shop should at least offer free diagnostic checks like they do. Matt and the Sun Devil Auto team took my car and its problems right off my hands and gave it back to me brand new. This was honestly the easiest automotive predicament I have encountered, and I can't thank anyone else but Sun Devil Auto. It's been almost a month now with no reoccurring problems. It's like driving on a cloud! read more

With an appointment made I went in to drop my car off for service on Friday, 5/24, and when arriving they had no record of my appointment. I didn't think much of this as they said that they would still be able to complete the service by the end of the day and that they would still have time to take the car for a test drive and call me once it was ready. After not receiving a call I went by at around 4:30pm and my car was ready. I pay, get my keys and head out. This is where the fun starts... Things were running fine until I get on the 101 and am unable to get above 30 mph so I get off at the next available exit and get stuck in the intersection as I was unable to accelerate. I was able to get the car moving again after turning off and restarting the car and at that point we returned the car to the repair shop. With the shop closed for the day they were unable to diagnose a problem and also were unable to get me a rental car so I was on my own for transportation until my car was finished. The next morning they called and let me know what was going on with the car and that they had installed a new battery - but they were not willing to process any refund or compensation for the subpar/incomplete labor. (tl;dr) The only objective is to crank out as many cars as they can and have no care for quality of service or safety as they returned a car that was clearly unsafe to drive. read more

I will ALWAYS take my car here for work that needs to be done. I have worked with Matt every time and he is awesome! I got ripped off at the dealership down the street (Pinnacle Nissan) because they charged me HUNDREDS of dollars more for work. Sun Devil Auto has honest guys who give a fair price and work with you on parts and labor costs. They do a thorough job and they are very friendly and help you understand exactly what you need and what you don't need. I highly recommend Sun Devil Auto for any car repairs you need done. They won me over and hopefully you give them a shot and see for yourself. Thanks for the great service, Matt! read more

Great job as always. Scheduled oil change appointment and they took my car right on time. Said it would be about 45 minutes and it was. Complimentary tire rotation with oil change. Very informative about what my car will need next without any pressure. read more

These guys were awesome from beginning to end! We had to take my boyfriend's F-150 in for service, and they made sure all of our concerns were addressed. We recently moved back to Arizona, but had to drop off the truck before heading out of town again. Steve and Josh kept us informed throughout the process. read more

This place is really good! just had my car in for an oil change and they are always prompt, courteous and free of upsells.

I had brought my previous car to this location quite a few times and this was my first oil change for my new car. I had since moved farther away and I was hesitant to find another shop I could trust. I now live in Mesa and I work in south Glendale and I still made the drive to take my car to this location for piece of mind. They are always very friendly and very helpful. Their services are very reasonably priced. The staff is very friendly and give advice and suggest services with no pressure. Jason in particular took good care of me and is always a pleasure to work with. I would highly recommend this location. read more

Made an appointment for an oil change on a Saturday! It was a quick and easy process! Love going there because they refer back to to my history and ensure I want the same services! It only took about 45 minutes. Everyone is always so nice and courteous. Another bonus...Across the sreet there are a few restaurants/breweries you can enjoy while you wait! I definitely recommend this Sun Devil Auto! read more

Great Experience! Marc and Jason know how to treat you well and are very knowledgeable and run a great team! I will continue to return.

I am consistently pleased by the service I receive at this location! They are affordable, kind, and truly care about getting their customers' vehicles safe. I've been coming to this location for a few years now and finally got some maintenance on my car that I'd been putting off for quite some time. Mark is so sweet and very kindly explained the importance of preventive maintenance in a way that was NOT condescending- he was genuinely looking out for my safety and the investment of my car. I trust these guys and you should too! read more

Great experience getting my oil changed. They caught a big problem for which I was grateful. Would have used them for the repair but my car had a warranty. Will use them for next oil change as well!!! read more

What could've been a horrible experience turned out to be a great encounter with Mark. Thank you, Mark for reaching out to me - I will return as your customer! read more

Manager was very rude to me and my son asking "what the hell is your problem" while checking out as well as taking three full days to not complete the diagnostic we brought it in for. Honestly worst customer service I have had in any industry. read more

Mat at the front desk explained to me very clearly what I needed repaired how long it would take and what exactly was going to be done. Mike the Mechanic did a really good job on the repairs I would trust them to work on my car anytime. The shop is very clean and extremely accommodating! read more

DO NOT GO!! I went in for an oil change and asked them to take a look at my a/c...NOW MY COMPRESSOR IS MAKING AN AWFUL NOISE!! They are telling me I need a new compressor....for the tune of $1300! I recommend going someplace else that will not make a problem in order to fix! read more

I have received a letter from the BBB on this stating that Sun Devil Auto has refused to respond to their last letter containing the evidence I supplied regarding their fraudulent activity. Know that when you take your vehicle to a Sun Devil Auto they WILL act unethically, rip you off, and ultimately ignore even the BBB. Do you want to do business with a company that apparently doesn't care about its reputation let alone its customers? Stay far far away. read more