Marcus did an outstanding job at the car wash. He was friendly, efficient, and paid close attention to detail. My car came out looking spotless--interior and exterior were both cleaned way better than I expected. You can tell he actually takes pride in his work, which is rare these days. I'll definitely be coming back and asking for Marcus again. Highly recommend. read more

Had an issue with my car wash, but Martin did everything to make it right. The review requires 85 characters so here we go.

I asked to upgrade my wash for $12. The gentleman said he could do 7 upgrades for $44. I told him no thank you. He then told me I wasn't doing the math in my head to give me the best deal. I again said no thank you. FOR THE THIRD TIME he pointed to his head and said: "Dude, if you don't want to save any money that's on you." I backed out and asked if I could cancel my membership inside. "You're leaving?!?!" "Yes. May I cancel my membership inside?" "You can do whatever the f*** you want." ------ Beware. I understand them trying to get you to pay for xyz, but when you repeatedly say "no" and they insinuate you're stupid for not taking the deal, that does it. read more

Very deceived by their car wash pricing High cost. Terrible service What else can I say read more

I am very disappointed. The automated gate never works, a staff member always has to enter my license plate manually for the gate to activate. I don't have vanity plates or anything obstructing the visibility of the plate. How do I cancel my membership? read more

I have used Cobblestone for all my cars for over 20 years and now I want to review the car wash for yelp. It is easy to get in from any direction. Today there was no waiting in one of the three lanes for the vacuum which is done before they run the car through the wash. I did a hand wash so it went to the side of the automatic wash and then over to the detailing area. They also have express wash where you drive your car through by yourself and can go use the free vacuum area after. Inside there is a small store with coffee drinks food and cards and gifts. The staff is very friendly. They care about my satisfaction and I know this comes down all the way from the owner to the management and employees. I love the free popcorn if you are getting a car wash. Cobblestone also is a gas station. I plan to keep using this first rate facility. read more

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Absolutely by far the worst car wash experience I've ever had. The only positive note I can make is that the staff were friendly. For $70, I got: -Tree sap on my corner panel -Dirt left in front of my wheel well -Water spots running down the tailgate -Dust and dirt all over the dashboard and cupholders -Misc trash still left in the cab Completely unacceptable for the price point. read more

This is the 3rd chance I have given these guys and each time ive upgraded the wash....water spots all over it. After my car came out of wash it sat there for 20mins without water being wioed off...didn't look vacuumed when I said something he took air gun to it and all it did was blew the crap all over it...I mean come on common sense here. There was black grease marks on the car highly visible he did end up wiping those off. Bird crap still on the hood of my car....backs of side mirrors not wiped at all....I ended up driving it into the matress firm parking lot and vacuuming it out with my portable I have and wiped everything down inside with some leather and vinyl wipes I had in trunk and used a car shammy to wipe all the crap they didnt.....it not like I have a shifty car I do drive a nice Cadillac.....I'll never go back read more

3 months back I was sold a "$27 platinum monthly special." Turns out I've been getting charged $37 monthly. When asking to cancel membership Michael offered to sell me their "superior wash" instead for $21 monthly. When I asked about their "superior wash" that isn't listed on the menu he tells me it's actually their basic wash that he calls "superior"... I asked to cancel again and he got upset. I asked how long my remaining membership last and he got more upset, so upset his veins were bulging out of the side of his neck. I know people have bad days but you can't take it out on customers. Just take the day off next time. read more

Cobblestone Car Wash does the bare minimum and somehow still manages to underdeliver. The whole experience feels like they are doing just enough to get by while putting in as little effort as possible. The quality of the wash and service did not come close to justifying the price, and the attitude seemed to be that tips are expected no matter how mediocre the work is. Tips are earned through good service, not assumed as part of a lazy, half-done job. I left feeling like customer satisfaction was not a priority at all. read more

Marcus helped us out today got us the service we needed. I recommend going here for service!

The automatic wash is decent, but obviously none of them are ever as good as getting a real car wash. What sets this place apart is that their self serve vacuums are great, there's a ton of bays so you can usually find an open one without issue, and they have towels available!! That alone makes me come here every time. read more

Their customer service is 10/10. I have enjoyed so many interactions with staff at this location. Joe, Angel, Marcus, Derrick, etc. Every single person has been helpful, kind, and proactively solved problems -- but that's the problem, there's always a problem. I've had between 15-20 car washes here over the course of two years. I do not have a membership, I buy the coupon pack which comes with 5 washes I believe. The washes unfortunately are 2/10. They regularly miss very obvious things, do not open all the doors and fully dry the car, do not properly clean the wheels, cannot get the windshield clean if their lives depended on it. This time, I specifically asked if we could make sure the console and cup holders were clean (see photos) and this is what it looked like AFTER I asked them to redo it. I have a couple washes left on my pack, but likely won't purchase another because they simply don't do a good job and the value isn't there for the price paid (which wasn't the case when I became a customer in 2023). Will be sad to let them go as I enjoy all of the people who work there, but business is business, and you can't charge a premium and deliver a sub par service. read more

Cobblestone Auto Spa - Cup holder/console immediately post-wash. - Car Wash Near Me - Scottsdale, Arizona

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I'm a business owner I have several vehicles I bought Several wash books And also washes online When I handed the attendant the wash ticket I asked for a receipt For my business records The attendant Started to insult me And Laughing at me At my request For a receipt Then he went over to the other attendants that he was chatting with Telling them I wanted a receipt and they all started laughing At me as I was driving to the entrance of the wash chute. Your company must obviously be very desperate for employees Because You got the rotten apple at the bottom of the barrel No common sense Not being polite The worst customer service No respect for senior citizen like myself that has been a business owner for 46 years In Scottsdale Arizona read more

What a terrible car wash. I decided to try a full service after doing the express. I understand not being perfect due to it not being a full detail wash but for being interior and exterior full service I expected more than what I got especially for the price. In my opinion this was just not okay. I also know why they pressure you so much to leave a 5star review when you just go through the express wash, they even offer free washes for leaving a review. read more

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Horrible customer service attitude. Terms and conditions for a membership plan can be spoken about in a friendly manner. There is no need to be combative. Giving options to customers could be helpful. On the flip side, what can you expect from someone in a car wash. By the way membership plans suck as they do not deliver as promised. read more

This location is right off the Loop 101 and Frank Lloyd Wright. There was a little bit of wait to get checked in at one of the full service bays, but nothing too bad. The representative did the usual selling at a place like this, but nothing over the top. The car came out looking great and I will definitely use this place again. read more

Cobblestone Auto Spa - Waiting Area - Car Wash Near Me - Scottsdale, Arizona

I come here to get my car wash not be treated bad. The guy with tattoos was so rude it made me feel like anything but a customer. Just canceled my membership. I'd rather wash my car myself then deal with people that are mean working at a car wash. read more

Rip off! You tell me if the pictures reflect a $330 "Interior DETAIL". What a waste of time and money. This place is a racket. Never again. read more

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This review is for Joey at Cobblestone Car Wash - OIL CHANGE. Joey is amazing He's incredibly friendly, knowledgeable, and truly knows his stuff when it comes to cars. Joey is caring, kind, and goes above and beyond to ensure everything is done professionally. The prices are reasonable, and if you have the unlimited car wash membership, it's a great deal. I completely trust him with all of my vehicles and highly recommend his services! read more

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Paid for the ultimate or most expensive car wash, interior & exterior. Not offensive expensive but still expensive. No, I'm not a member & I don't know that I would be not because of them but I have enough memberships/subscriptions. Several places were missed & it's my own fault for not confirming before I left that everything wasn't 100%. It is unfortunate though. The seating outside is limited the music outside, while good, is loud & makes it harder to hear when they call your car. Word of advice: check the entire car to make sure they hit all the places & that they are clean before you leave. read more

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Worst experience! Never get any detailing here! They lie to your face. I was told they would do a detailing for the "whole car" and "remove all the scratches." But they only did one spot, and that was a dirty work--the scratch still shows clearly! The guy even inspected the scratch and told me it would "all be good with detailing." When asked, they argued that the paid price of $120 is only for a spot check (though they only did one spot initially) . They only covered another 2 spots when I showed them that only one spot was done. If they had been clear that the price for covering 3 spots is a whopping $120, I would never have opted for it. Even the car wash service is not good. I still see dirt marks right after the cleaning! Want my money back! Would give negative stars if there was such an option. read more

I went for an oil change. It was lightning quick which was awesome, I was also in a pinch for time so it was a convenient stop. Other than that, there was no upside. The reason it gets 1 star is the price. Standard full synthetic penzoil can be bought for ~$10 a quart. In what world does it cost $100 for oil. An absolute scam. I'm tempted to go back again with my own oil I purchase separately to see if they'll still do it after calling them out for the scam they're running. A year ago I'd get an oil change in California for ~$50. Total here was ~$135. TOTAL SCAM read more

Went in for a basic car wash only. I paid for the wash, but NEVER signed up for or agreed to any membership or subscription. When I finally looked at my credit card they had charged me $21 each for the last 3 months. When I called to complain I was told it was company policy and they could only refund me 2 months! Same exact experience happened to a couple of other people I know! Makes you wonder!?? read more

I've never had an issue and my car is always clean. Martin is a great manager and very friendly. I wish more people would realize giving a tip goes a long way.... read more

I paid $60 for the hand wash service and it took 45 minutes, but I'm not sure why. It was vacuumed but the interior was not even wiped down a little; not the doors, floorboards or console, and I have pictures. Remnants from tape remained on the windshield. The basic would've been better way to go. read more

If you're into spending $500 for an oil change, this is the place for you! I took my WORKING Honda civic in for an oil change and they convinced me to replace my transmission fluid. After the service, not less than a mile away, my car stalled many times and I had to push my car into a parking lot. They sent out a tech, Gino, who was very professional. They blamed me for this and took it to a repair shop. Nick the GM said this would cost ME $100-$150 to repair. It actually cost ME over $300. They paid for the towing only, which I could've done with AAA. After years of going to Cobblestone, I would advise anyone not to use them! read more

They lied to me and overbuild me. They told me that they were going to include a engine oil flush with my oil change and then they charged me $50 for the engine oil flush. When I confronted them about it they refused to correct the situation. Even the manager refused to fix the problem. I should have known by their Yelp rating that I should never have trusted them with my car. read more

No tips for poor service! Requested NO air freshener, yet they hosed in "new car smell" (responsibility of front-end salesperson, who was not listening). I vigorously used the free vacuums in attempt to suck the smell out, and had to let my car air out in the sun for a day to minimize the vile "freshener". That crap was stuck on my clothes for days! Two of four tires completed for tire dressing Interior not wiped down Roof still dirty, along with front/rear air dams. Time for a new car wash. read more

Cobblestone Auto Spa - No tire dressing on two of four tires (discovered at home) - Car Wash Near Me - Scottsdale, Arizona

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I wish I read the reviews before I let them do my car! This place is absolutely terrible! They charged me $450 and nothing was completed for the service I didn't even know I was paying for by the sales person. I feel like I was totally taken advantage of! I was never even given prices they just took my card. It was dark when I got my car and once I looked at the receipt I was mortified and in tears! I called and was told to go back up there to show the manager Nick! They wanted me to spend another 2/3 hours of my day there but I wanted a refund which I was refused and it's not stated on the receipt. My car barely looked detailed! My floor mat was ripped and they were all stacked on each other soaked and the trunk wasn't even vacuumed! Their customer service is terrible and I have worked in customer service for years! I am so disgusted by this place and would never recommend anyone to go there! read more

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Very friendly and courteous when I bring my car in for a wash. The staff inside are equally as friendly. I have the monthly pass as do many other people. However, they need to do a better job on washing the inside of the windshield! I am a stickler about that. Every time I go for a car wash, I tell my greeter to relate to the inside cleaners to do a thorough cleaning on my interior windshield. The last time I was there they did a horrible job cleaning my interior windshield. It was so streaky and smudgy. I couldn't take my car back to have the situation fixed because I immediately left to go out of town for a few days! Please advise your great employees to take heed and do a thorough cleaning of the interior windshield. Thank you read more

Unethical Business Practices. I made the mistake of having my young daughter (16) take her car to Cobblestone for a carwash. We've all experienced their high-pressure sales, but they took advantage of her youth and unknowing coerced her into signing up for a membership to the tune of $ 36.00 per month. When attempting to manage the membership on their website it does not recognize her email address or cell phone number. Next option is to call; I have been put on hold for 5 minutes each time and then disconnected with the option of speaking to a representative. Now I'm on with American Express disputing the two most recent charges and blocking the merchant from charging our card in the future. I recommend Tom's Thumb; they do a better job and won't talk advantage of your unsuspecting children. read more

Service was great and very friendly. Joe went above and beyond. Appreciate the kindness and hard work!

Absolute ripoff and horrible car wash. $47 later... Bugs all over the windshield barely anything wiped down. Paid $20 extra for the mats to be washed and when I finally got the car back the mats were soaking wet and foamy still. It was taking so long that I had to escalate to the manager and he actually went and started helping with the mats since no one was working on the car at all. He was very helpful but left and they did not get them done properly as I don't think I should have to go wash the mats again to get the foam and soap off. Took over an hour and will never get that hour back. Need to go home now and clean the windshield for starters...LOL! What a joke. Never again Cobblestone!! read more

Cobblestone Auto Spa - Soap/foam all over the washed mats. Hard to see in the picture, but I will have to go home. Take them all out and rinse them all off. - Car Wash Near Me - Scottsdale, Arizona

Not only did the car wash ruin the paint on my cars hood and create tons of swirls all over but they also just increased the monthly fast pass price from $14 to $20 per month without notifying me. Also they make it extremely difficult to cancel the membership service. Been using this car was for a long time and this is the end result. Have owned my car for 9 years, this is the main wash I use. Guess I had to learn the hard way to not use these tunnel car washes. Should be called a scratch wash. read more

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So I used to get great car washes from this place. I just paid $34 for a works car wash on my truck. I'm not that guy that walks around and looks my vehicle over to nitpick it, but when I got home, I noticed a big splat of bird poop and a bunch of dirt on the passenger side of my windshield pillar and roof. I was so disappointed. I drove back and spoke with Wayne who sold me the wash. Instead of looking at it and saying yeah sorry we'll take care of it. He gave me some BS answer about how if it doesn't come off in the wash they're not allowed to take it off because it will damage the paint, like I've never washed a vehicle before in my life! Would've been nice just for them to say hey sorry we'll run it through again and take care of it. Then I would be a happy customer again. read more

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Horrible service and horrible wash. Spent $38 on a full wash and didn't get what I paid for. Didn't have time to go back and called and said I would send pics but she was just at a call center and couldn't do a thing. I remember why I stopped going here! read more

Cobblestone Auto Spa - Dirty rug never cleaned - Car Wash Near Me - Scottsdale, Arizona

nicholas is a great guy 10/10 experience got paint off our car for free !!!!!!!!!!!!!

Cobblestone tore a gouge over an inch long in the leather driver's seat of my brand new 2024 Ford Mustang GT during a wash. When I confronted the staff, Nick told me I was just upset because it was a new car. Despite the vehicle being less than three months old, they refused to take responsibility or offer a replacement. They also claimed I was 'holding up their operations' as I insisted on a resolution. I'd been a customer for ten years. read more

Cobblestone Auto Spa - Tear in my 3 month old 2024 Mustang GT after a wash - Car Wash Near Me - Scottsdale, Arizona

Horrible experience. Car went in for a basic wash and came out with a large scratch on the hood. We showed this to the on duty supervisor, and asked to speak to the manager. Manager was out, and we were told he would reach back out to us to discuss our experience. Manager has not called. Avoid! read more