SA Johnathan was so helpful today. I needed to reactivate my car wash membership and he was so friendly and helpful. Excellent customer servic. read more

I came here first thing in the morning on a Friday and had a pretty good experience. The woman who helped me pick what car wash I wanted was super friendly and helpful. I went with the $75 interior/exterior wash. I had just transported my car from another state so it was really dirty and needed a good wash. Because I went early I didn't have any wait, just drove straight through the wash to the part where the guys did the rest of the wash. They worked quickly and did a good job. Was it the best car wash ever? No. But for the price point I think it's great and I would definitely be back. I think some of these reviews expecting a much higher quality might want to look at a higher end detailing experience. For what you pay here, they do a great job. read more

I went to get a regular interior and exterior car wash. The attendant talked me into a $75 special wash that he said would be amazing. I left and didn't look at the details as I had my baby with me. It took sooo long and baby needed to get home. I had to clean the inside seats and also there were still many dirty spots on exterior of car. I wanted to go back but I have not had time. I will not go back for the special$75 wash again. read more

Weird place, poorly run, bad customer service....stay away. It feels like they are in some sort of corporate distress and in manpower crisis. Not the best place to bring your car. read more

They do an okay job most of the time but on multiple occasions I have sat there for over 30 minutes waiting for them to finish the inside of my car meanwhile they openly ignore my car to work on someone else's who pulled up AFTER me. Idk what that system is but it's frustrating and it seems like they prioritize "nicer" cars read more

Absolutely the worst car wash I have ever dealt with. As a former owner of a mobile detailing business, the service of this company is unacceptable. I purchased a monthly membership and have been a member for the last two months. During my visit last week the employee guiding vehicles onto the rail instructed me to keep coming and ran me straight into the metal rail guide. I immediately asked to speak with a "manager". He proceeded to agree and tell me this was their mistake. He said he would be taking this up to corporate and they would be speaking to me within the week. Two days later I receive a call from someone who never identified themselves asking for my side of the story which I gave. This guy says it's my fault as I am the one driving the vehicle and hangs up. Nothing done. Why would I purposely curb the shit out of my wheel on my brand new model 3. As a pilot I think I can drive a car competently. Disrespectful ex con employees and a joke of a company. Do not bring your car here as they are likely to damage it. Thank you Jacksons Scottsdale for providing such a wonderful experience! read more

Jacksons Car Wash - Completely bent my brand new wheel cover - Car Wash Near Me - Scottsdale, Arizona

1st the amount of sad reviews had me hesitating to come to this establishment but from the front service and till the end!!! Kacie the manager made my time there like I was getting the grand car wash but only paid $28 something and the team took care of my car!!! Superb customer service and the way they instructed me on where to go and how they wash pre soak before going in the car wash was really such a great experience. I don't know what people who are doing all these one Star two Star three star review is really sad . I had no issues as you can see 5 people are working on my vehicle it maybe a slow day. Nevertheless The crew was so nice and so helpful it's so sad that these people are just here to work and make a living so if your experience with them may not be in your favor just remember to smile and if you want to be treated with respect then give back the same energy. The pictures don't lie and they did not know I was doing a review. !!! Very impress on the love and quality of service cleaning my vehicle!!! Well Jackson car wash would I recommend this place I would say a big YES !!! They maybe short during busy hours but you want great treatment go on a Sunday or a less busy times where they may be less cars getting washed. I had nothing but respect to these workers as they are just there to make a living just like you and me. So give them a try and you will never know. All the best to the team Kacie keep on doing what your team does!!!! read more

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Paid for a works car wash and the dash/cup holders weren't even wiped down... had to wait a long time which I'm fine with doing as long as you do the job right. Passenger side mat looks untouched as well. Disappointing to say the least. read more

Jacksons Car Wash - Cup holder not cleaned - Car Wash Near Me - Scottsdale, Arizona

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Maria Orta in the detail department hit another home run with my Jeep Wrangler Sahara. Had an interior detail and exterior wax done. Great job again. It's worth asking for her by name. read more

The measly 1 star given is no reflection of the hardworking cleaning staff that so meticulously wash and physically wipe down and dry off the cars___but my grievance is based on the appalling lack of respect and rudeness I recently experienced at "in-take" by a young lady "Jenny" who falsely identified herself as a JACKSON CAR WASH "manager" when I demanded to speak to the actual manager regarding a valid complaint . I reached out to the management via email message, but never received good business courtesy any response to my complaint. They obviously don't value their long term loyal customers. read more

I promised myself I wouldn't come back to this place, but I didn't listen to my own advice. If you gave me a year membership for free I'd never accept it nor go back. You simply lack attention to detail and simple cleaning 101. The amount of dust on my dash, speedometer, radio, and center console is WILD! Mind you he said this is the BEST wash, I should've just burned my $50 and $10 tip. I'm sorry to even sound this negative but I'm sorry if you don't care, I shouldn't either. read more

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slowest car wash of all time. didn't know car washes took 45 minutrs. I could've gotten out and washed it faster myself. All I was looking for was a fast car wash. also the basic price is almost 30 dollars, way overpriced read more

Fraud Alert!!! I have been purchasing hand washes from Jackson's for over two years and never had an issue--until now. I recently bought a prepaid package for five hand washes directly from them. The employee who sold it to me told me it was official and would be honored like any other package. When I went to use it, I was told they "can't accept it" because they've been having problems and that it supposedly isn't official. This makes no sense. I have both the receipt and the card, and I trusted their staff when they sold it to me. As a loyal customer, this is extremely disappointing. A reputable business should stand by what their employees sell, not turn around and refuse to honor it later. Unless Jackson's makes this right, they've lost my business and I cannot recommend them to anyone. If you also purchased one of these packages and were told it won't be honored, I encourage you to file a complaint with the Arizona Attorney General's Office and the Better Business Bureau. Customers shouldn't have to pay for Jackson's mistakes or misleading sales practices. read more

We booked a detail for our car and gave a cc. We subsequently had to cancel. It took hours to get ahold of someone and they said they would take care of cancellation. They did not and we were charged 321.00. I have called repeatedly and emailed their corporate office. They call and say they're going to take care of it, but they never do. This appointment was booked and canceled the first couple days in January. Still no resolution. Not impressed with them. read more

Wow! Definitely need to go back to the drawing board on customer service! Spent $75.00 on a "Spotless" detail. The problem was there were water spots everywhere! They must have vacuumed with a rake , because there was dirt all over my carpet. They didn't wipe down the inside as described. The lead worker was in a bad mood as expletives were pouring out his mouth. Someone needs to rope this place in, as other customers were saying the same thing. Scottsdale is a small town, once the word gets out, the damage is hard to repair! read more

The staff is always very friendly and helpful, good value and great customer service!

Love this car wash the people are great. The service is great. They literally wash your car before it goes through the car wash very impressed. read more

If I could give it a zero, I would. Until the "greetor" is replaced by someone of competence, I will never go back. He is arrogant and refuses to listen to any request; instead he just pushes the "plans" down your throat. They are expensive, inattentive and cavalier about their "service" and the whole operation is essentially a self-serve car wash now anyway. Never, Never until things REALLY change. Hayden and FLW here I come. read more

Signed me up for a subscription I never approved. No way to contact a human to discuss this, kicks me to a bot who says someone will call back... they don't. Tried corporate as well and the line rings but no answer. read more

Do not go here, this business has terrible customer service. I have tried for several weeks to contact someone to get a fraudulent charge to my card resolved but they only let you speak to an AI bot and tell you they will call you back but nobody ever calls back. I also emailed and DM'd on social media with no response. Somehow they are charging my CC for a monthly membership when I haven't lived in AZ for over 2 years! Don't be tempted by the convenience, stay away from this shady business. I would give zero stars if I could. read more

They charged $75 for the $5 car wash special. I had a receipt, but ny credit card showed $75. It took an hour for them to credit my account for $39.99. Returned and another hour for $35.01receipt and on my account. Next day my account showed a charge of $75 and I never was there that day. They don't take cash. WARNING to ALL. Buyer Beware. read more

Been coming to this car wash for a couple years now because the membership is a great deal and they don't have harsh spinning brushes in the tunnel. It's a great car wash overall, this specific one is the best I've found in AZ so far. The manager (Devis) is incredibly kind and respectful, and always goes above and beyond to make sure myself and the other customers are satisfied. Highly recommend coming here! read more

The membership is great if you use it more than once a month. They aren't detailed unfortunately most of the time I have to ask to wipe down the cup holders and the door panel. But it's inside and out wash for $40 unlimited a month so I still think it's worth it. Most services these days need hand holding it's hard to employee go getters. read more

Be careful- buy your wash at the pump for 21$- they'll pressure you to buy the same wash for 120$. High pressure tactics. They WILL charge your credit card for MORE than they quote without you knowing. Check your credit card statement ALWAYS after using this wash. Everyone is great that washes and cleans- it's just the sales guys at the front that will probably scam you- be extra careful if you're a Woman. read more

The cashier was gosh awful!!! not customer service oriented at all! Told me to call a number, which no one called me back, even better! i am boycotting Jackson's, as they do not deserve business, since they do not care about their customers! read more

I came here after accidentally driving over wet asphalt and Craig, Justin & the entire staff were so helpful and accommodating. It's been a while since I've seen a team work so hard and be so wonderful. Thank you all so much. I'll see you soon!!! read more

Great car wash. Been coming here for quite a few years and wash was ok most of the time. Recently I have been pleasantly surprised at the attention to detail for each wash. Definitely see a big improvement. Keep up the good work! read more

I needed a last-minute car wash before I turned a vehicle in. When I saw some of the reviews on yelp, I was a little hesitant, but didn't really care because it was a rental. Despite some of the mediocre reviews, the price was more than a reasonable and the service was fantastic. I had no less than seven different people touch my car and cleaned it a different points. I definitely would come back here again read more

Jacksons Car Wash - Vehicle and final phase of car wash - Car Wash Near Me - Scottsdale, Arizona

They try hustling you. Said a hand wash is $100, and I told them hell no and then it became $50. Why am I negotiating a car wash? I can go and get it professionally washed for $80 across the street. They are driving your car through a machine and then dry it by hand read more

Rico is the absolute best! The attention to detail meets and exceeds my expectations every time. The hospitality Rico inherently breathes is comforting and welcoming. Not only do I come here to have my car done by professionals it's also to see wonderful people, like Rico. read more

Jacksons Car Wash - Jackson's Carwash on Scottsdale Rd. - Car Wash Near Me - Scottsdale, Arizona

Went here for a hand wash, guy told me $100 just for exterior no interior then tried to sell me a membership. I told him I'm not interested in any of that. He said if you break me off some bread I'll get you the wash for $40 read more

Everyone was very nice and the car came out great. They also walked around the car with me to show me everything that was done to the car. Great service! I'll be back! read more

0 stars. I went to get a hand wash and was charged $150. When I asked what I was paying for they could not tell me other than "this is Scottsdale and that's how much a hand wash costs". Unprofessional and will scam you! read more

Ace was very helpful and professional, great customer service and top notch. I recommend going here fore a fresh clean on your ride

I paid 50 dollars for a car wash and interior clean. They vacuumed the interior but never wiped a thing down. I left a message for the manager with still no response. Very poor customer experience. read more

Got my car washed today. It sat there for over 20 min and dried all spotted up. Guy comes running out n does s quick wipe and kept waking away. An other 15 min It looks like it was cleaned by a homeless person. Looks like only 3 guys working with 10 cars piling up. I was at the Raintree location this AM for a different car - like night and day - those guys did an amazing job. This will teach me not to pre-pay for my tip. read more

Jacksons Car Wash - Car Wash Near Me - Scottsdale, Arizona

Clean enough for the price... which is free thanks to their coupon by signing up for their app! TIP: They do not announce once your car is ready inside. Tips are split with everyone. Nice lady at counter and nice man gave me my keys and nice man at the check in! Will be back! read more

Horrible service all together since new owners! Been going for years will never go back! Too bad! read more

Jacksons Car Wash - Car sitting for 45 minutes. No one touching it! - Car Wash Near Me - Scottsdale, Arizona

I have been going here for over 10 years. I haven't been back to this car wash for about a year. Today I decided to return and wow, the place has changed. Regardless of that, this review is regarding the condition of my truck. Truck was done in about 15 minutes. The outside looked good, but the inside looked like it wasn't touched. Pretty sure they only vacuumed the front floor beds. The only good experience we had was meeting one of the employees. His name was Dwyane I think. He was so nice and friendly. But look at these pictures and tell me this truck just got a car wash. I called them and there are only 3 options, press 1 for the car wash (only goes to voicemail), press 2 for convenience store (this option took you straight to the fax machine) and press 3 for corporate. Can't even call them to tell them this. You're better off having your 80 year old nana clean your vehicle. read more

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Got a car wash outside and inside. Outside wash was fine but the inside clean was horrible. They left streaks on every single one of my windows and didn't even wipe down the back window. They left multiple spots uncleaned when it was easily taken off with a wet cloth. I don't even know why they call this an interior wash when it takes them 25 minutes to spray the inside and leave streaks on everything they touch. Side note: Went inside to wait because it was cold out, there was an eaten fish carcass floating around in their tank, maybe take care of your fish. read more