jonathan at the front helping me get set up with my hand wash was great and gave me a great deal thanks! Angel was awesome and Super quick and detail oriented on my hand wash read more

The person who was suppose to greet was rude, didn't even know there service offerings. On their website said $31 he told me $39.99 then he told me they don't accept cash. Then had to go pay at gas station then he told me to wait in line yet again. Then guys spraying off vehicle talked to me the other guy started spraying and got water all in car. Today is my first experience here in 12 years won't be coming be coming back. read more

Look, we all know car washes are sketchy (just google Danny's Family Car Wash, which - shock me shock me - Jacksons bought when the owner was hauled off to prison)...but we also set that aside for a little convenience from time to time. Warning: you may want to go elsewhere next time you need a convenient wash. Here's the story: I've been to this location once before, maybe a year ago. The wash was fine, nothing great, but it was long (30 min, as opposed to the 20 they advertise) and they did a minimal-effort job. I didn't plan on ever going back, but yesterday was in the area, in a pinch, and figured how bad could it be? Let's start with the ticket-writer, who spoke so fast nobody could understand him. I specifically asked for a basic wash and noted I didn't want any wax or ceramic sprays or any coating on my dashboard. When I checked my card statement last night I noticed he had charged me $40 (yes, that's right: FORTY) for an "ultimate" wash which included the 3 items I definitely told him I did not want. Off to a great start. 35-ish minutes later, after sitting in the waiting area watching an army of car wash drones wander around, occasionally touch my car, then wander off into oblivion, my car was "ready". What, you may ask, does $40 at Jacksons get you? Well I had to rewash the car myself, for starters. The windshield had not been finished (this one seems basic, but what do I know), the mirrors hadn't been cleaned, the knock-off Armor All goop they drizzled all over my dash smelled horrendous and needed to be fixed, and somehow there was new trash in my car (this was particularly surprising). Long story long, this place will be much improved when it inevitably becomes a condo building in a few years. Until then, buyer beware. read more

Can't beat the unlimited car wash deal. All of the area washes have been great no problems great vacuums highly recommend recommended you won't be sorry. read more

This place is horrible, from the quality of the car wash to the customer service, from management all the way down to the guys drying the cars. Today was the third time I've had issues with my vehicle. Once again, the interior wasn't cleaned at all, and the exterior was poorly dried, with obvious areas skipped and missed altogether. At this point, I don't understand how the same issues keep happening. If I had another option for car wash service, I would absolutely go somewhere else. Unfortunately, I'm not paying for this service and am required to use this location. But you will not get the quality of wash or the level of customer service you deserve at this location. Save yourself the frustration and go elsewhere if you have the option. read more

I came here first thing in the morning on a Friday and had a pretty good experience. The woman who helped me pick what car wash I wanted was super friendly and helpful. I went with the $75 interior/exterior wash. I had just transported my car from another state so it was really dirty and needed a good wash. Because I went early I didn't have any wait, just drove straight through the wash to the part where the guys did the rest of the wash. They worked quickly and did a good job. Was it the best car wash ever? No. But for the price point I think it's great and I would definitely be back. I think some of these reviews expecting a much higher quality might want to look at a higher end detailing experience. For what you pay here, they do a great job. read more

These guys are all great! Service was perfect. Today was above 110 and they did a great job on my car. I appreciate all of you! Thank you.

1st the amount of sad reviews had me hesitating to come to this establishment but from the front service and till the end!!! Kacie the manager made my time there like I was getting the grand car wash but only paid $28 something and the team took care of my car!!! Superb customer service and the way they instructed me on where to go and how they wash pre soak before going in the car wash was really such a great experience. I don't know what people who are doing all these one Star two Star three star review is really sad . I had no issues as you can see 5 people are working on my vehicle it maybe a slow day. Nevertheless The crew was so nice and so helpful it's so sad that these people are just here to work and make a living so if your experience with them may not be in your favor just remember to smile and if you want to be treated with respect then give back the same energy. The pictures don't lie and they did not know I was doing a review. !!! Very impress on the love and quality of service cleaning my vehicle!!! Well Jackson car wash would I recommend this place I would say a big YES !!! They maybe short during busy hours but you want great treatment go on a Sunday or a less busy times where they may be less cars getting washed. I had nothing but respect to these workers as they are just there to make a living just like you and me. So give them a try and you will never know. All the best to the team Kacie keep on doing what your team does!!!! read more

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We have a rental car and stopped here to get it cleaned. Absolutely fantastic job J'esus and Manny did. My husband likes his cars to be clean and this rental was no different. Attention to detail that J'esus and Manny did showed in their work. Highly recommend this place. read more

Fast and great service.. very diligent staff. 10:10 very good job and pretty darn inexpensive

Jonathan R was very helpful and fun. Good service at reasonable price. They made sure the car was clean and even did it twice to make sure.

Jonathan R was very helpful and personable! I'm a new member and will be coming back here regularly because of his service and positive demeanor. Can't recommend enough. Great team all around! Friendly, quick, and solid place to get a good car wash. read more

Weird place, poorly run, bad customer service....stay away. It feels like they are in some sort of corporate distress and in manpower crisis. Not the best place to bring your car. read more

They do an okay job most of the time but on multiple occasions I have sat there for over 30 minutes waiting for them to finish the inside of my car meanwhile they openly ignore my car to work on someone else's who pulled up AFTER me. Idk what that system is but it's frustrating and it seems like they prioritize "nicer" cars read more

I went to get a regular interior and exterior car wash. The attendant talked me into a $75 special wash that he said would be amazing. I left and didn't look at the details as I had my baby with me. It took sooo long and baby needed to get home. I had to clean the inside seats and also there were still many dirty spots on exterior of car. I wanted to go back but I have not had time. I will not go back for the special$75 wash again. read more

Ice, the young lady who told us about the service, was helpful and friendly! I recommend this car wash. They will give you a raincheck if it rains. read more

The measly 1 star given is no reflection of the hardworking cleaning staff that so meticulously wash and physically wipe down and dry off the cars___but my grievance is based on the appalling lack of respect and rudeness I recently experienced at "in-take" by a young lady "Jenny" who falsely identified herself as a JACKSON CAR WASH "manager" when I demanded to speak to the actual manager regarding a valid complaint . I reached out to the management via email message, but never received good business courtesy any response to my complaint. They obviously don't value their long term loyal customers. read more

I promised myself I wouldn't come back to this place, but I didn't listen to my own advice. If you gave me a year membership for free I'd never accept it nor go back. You simply lack attention to detail and simple cleaning 101. The amount of dust on my dash, speedometer, radio, and center console is WILD! Mind you he said this is the BEST wash, I should've just burned my $50 and $10 tip. I'm sorry to even sound this negative but I'm sorry if you don't care, I shouldn't either. read more

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Paid for a works car wash and the dash/cup holders weren't even wiped down... had to wait a long time which I'm fine with doing as long as you do the job right. Passenger side mat looks untouched as well. Disappointing to say the least. read more

Jacksons Car Wash - Cup holder not cleaned - Car Wash Near Me - Scottsdale, Arizona

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Maria Orta in the detail department hit another home run with my Jeep Wrangler Sahara. Had an interior detail and exterior wax done. Great job again. It's worth asking for her by name. read more

Fraud Alert!!! I have been purchasing hand washes from Jackson's for over two years and never had an issue--until now. I recently bought a prepaid package for five hand washes directly from them. The employee who sold it to me told me it was official and would be honored like any other package. When I went to use it, I was told they "can't accept it" because they've been having problems and that it supposedly isn't official. This makes no sense. I have both the receipt and the card, and I trusted their staff when they sold it to me. As a loyal customer, this is extremely disappointing. A reputable business should stand by what their employees sell, not turn around and refuse to honor it later. Unless Jackson's makes this right, they've lost my business and I cannot recommend them to anyone. If you also purchased one of these packages and were told it won't be honored, I encourage you to file a complaint with the Arizona Attorney General's Office and the Better Business Bureau. Customers shouldn't have to pay for Jackson's mistakes or misleading sales practices. read more

First time going to this car wash on Scottsdale rd terrible customer service Paid for the top car wash and my car is still dirty! The wash Probably cleaned about 50% of my car and there's no wax on my car either. At the end of the wash slowly coming out a employe standing looking clueless literally scratching their butt on the wall not sure what was going on. They also didn't provide rags for cleaning the car luckily had some with me. definitely avoid this place! read more

We came in to get a car wash and a very kind gentleman named Jonathan Robinson helped us out. He seemed like he loved working for Jacksons Car Wash and treated all his customers with a smile on his face. We will be coming back and hoping to see this amazing gentleman again! read more

The guys out front one named jaxon Nash and justin. were so helpful very nice.they recieved me with a big smile

Stephen was polite and friendly! Painless process for a car wash and a good location.

Johnathan is the GOAT!! Jackson's is lucky to have him!! I will continue to come back over and over again just because of his customer service! read more

Absolutely the worst car wash I have ever dealt with. As a former owner of a mobile detailing business, the service of this company is unacceptable. I purchased a monthly membership and have been a member for the last two months. During my visit last week the employee guiding vehicles onto the rail instructed me to keep coming and ran me straight into the metal rail guide. I immediately asked to speak with a "manager". He proceeded to agree and tell me this was their mistake. He said he would be taking this up to corporate and they would be speaking to me within the week. Two days later I receive a call from someone who never identified themselves asking for my side of the story which I gave. This guy says it's my fault as I am the one driving the vehicle and hangs up. Nothing done. Why would I purposely curb the shit out of my wheel on my brand new model 3. As a pilot I think I can drive a car competently. Disrespectful ex con employees and a joke of a company. Do not bring your car here as they are likely to damage it. Thank you Jacksons Scottsdale for providing such a wonderful experience! read more

Jacksons Car Wash - Completely bent my brand new wheel cover - Car Wash Near Me - Scottsdale, Arizona

Wow! Definitely need to go back to the drawing board on customer service! Spent $75.00 on a "Spotless" detail. The problem was there were water spots everywhere! They must have vacuumed with a rake , because there was dirt all over my carpet. They didn't wipe down the inside as described. The lead worker was in a bad mood as expletives were pouring out his mouth. Someone needs to rope this place in, as other customers were saying the same thing. Scottsdale is a small town, once the word gets out, the damage is hard to repair! read more

My Genesis is my baby. I only let Ray touch it and he's never let me down. He's a consummate professional with a fine eye for detail. Cant day enough good things about him. read more

Love this car wash the people are great. The service is great. They literally wash your car before it goes through the car wash very impressed. read more

We booked a detail for our car and gave a cc. We subsequently had to cancel. It took hours to get ahold of someone and they said they would take care of cancellation. They did not and we were charged 321.00. I have called repeatedly and emailed their corporate office. They call and say they're going to take care of it, but they never do. This appointment was booked and canceled the first couple days in January. Still no resolution. Not impressed with them. read more

SA Johnathan was so helpful today. I needed to reactivate my car wash membership and he was so friendly and helpful. Excellent customer servic. read more

slowest car wash of all time. didn't know car washes took 45 minutrs. I could've gotten out and washed it faster myself. All I was looking for was a fast car wash. also the basic price is almost 30 dollars, way overpriced read more

The staff is always very friendly and helpful, good value and great customer service!

If I could give it a zero, I would. Until the "greetor" is replaced by someone of competence, I will never go back. He is arrogant and refuses to listen to any request; instead he just pushes the "plans" down your throat. They are expensive, inattentive and cavalier about their "service" and the whole operation is essentially a self-serve car wash now anyway. Never, Never until things REALLY change. Hayden and FLW here I come. read more

Signed me up for a subscription I never approved. No way to contact a human to discuss this, kicks me to a bot who says someone will call back... they don't. Tried corporate as well and the line rings but no answer. read more

Do not go here, this business has terrible customer service. I have tried for several weeks to contact someone to get a fraudulent charge to my card resolved but they only let you speak to an AI bot and tell you they will call you back but nobody ever calls back. I also emailed and DM'd on social media with no response. Somehow they are charging my CC for a monthly membership when I haven't lived in AZ for over 2 years! Don't be tempted by the convenience, stay away from this shady business. I would give zero stars if I could. read more

The membership is great if you use it more than once a month. They aren't detailed unfortunately most of the time I have to ask to wipe down the cup holders and the door panel. But it's inside and out wash for $40 unlimited a month so I still think it's worth it. Most services these days need hand holding it's hard to employee go getters. read more

Be careful- buy your wash at the pump for 21$- they'll pressure you to buy the same wash for 120$. High pressure tactics. They WILL charge your credit card for MORE than they quote without you knowing. Check your credit card statement ALWAYS after using this wash. Everyone is great that washes and cleans- it's just the sales guys at the front that will probably scam you- be extra careful if you're a Woman. read more

They charged $75 for the $5 car wash special. I had a receipt, but ny credit card showed $75. It took an hour for them to credit my account for $39.99. Returned and another hour for $35.01receipt and on my account. Next day my account showed a charge of $75 and I never was there that day. They don't take cash. WARNING to ALL. Buyer Beware. read more