I just had my dent fixed from this company. They were great! Todd Phelps was super knowledgeable and professional. Tony was great was able to give me ride to work and pickup. And quality of the work was awesome! Thanks all to the work you did read more

Caliber Collision - No more dent!!!! - Body Shops Near Me - San Diego, California

I came to these guys the same day that some clown hit my truck. They gave me a fair estimate in thirty minutes, and two days later the work was done. absolutely satisfactory. quite professional. good experience. read more

It's been a long time since I've had this excellent type of service. From the moment I showed up, I was greeted with a big smile by the shop manager and the willingness to help. I had a bunch of issues with my insurance and these guys jumped right in and a made sure they could help. I walked away with clear direction, a solution, and a feeling like these folks cared. There service is top notch. My service advisor Alex Acosta communicated with me along the way, they were fast (front desk gal was incredible), and knowledgeable. Alex pointed out so many things that were important for me to be aware of and followed up with me during and after the process. I'm very particular when it comes to experience and I left Caliber Collision saying, "man, I cant wait to tell others about them". Ten stars in my book and I wish the world were as great as these folks!!! read more

My wife was recently involved in a fender bender that caused expensive auto body damages. The folks at caliber collision made the entire experience easy to deal with. My car was ready within ten days which was well before the quoted time it was supposed to be ready. read more

We have been taking our cars here for the last 2 years because the quality of their work is amazing! Their service staff if always friendly, customer service oriented and reliable. Our 2020 honda odyssey is like a new car. I was rear ended and side-swiped on the 805 and because of their workmanship it truly feels and looks like a new car! I highly recommend working with them, especially Jose. He kept me apprised of the situation and fixed our car in less time than expected. I will always take our cars to this location. read more

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Took my truck to get work on a couple months ago and they broke my antenna and never said anything.. broke it where the threads are inside of the hole to thread in a new one. Never said anything and played stupid read more

Had a great experience here, very friendly and responsive! 10/10 recommend! Jose helped a lot, he was able to give me updates everyday :) did a great job on my car! read more

Elvi took care of my repairs from the start, He was very professional and answered all questions I had. He promised me a turn around of 7-14 days which was okay to me He provided me with daily updates and the progress of the car's repair. Within 72 hours he had called me and told me the car was completed which shocked me but when i walked over the repairs with him it was great great work and it looks like the car was never rear ended. Thankful for Elvi and Caliber collision! Thank you so much for getting my Civic back on the road!! Totally would recommend this shop for repairs read more

I had my various moved here after a different body shop argued with my insurance company and did nothing to fix my car for 3 weeks. Elvi at Caliber and the receptionist there kept me in the loop the entire time, fixed my car fast and did it well. They were very responsive and friendly and didn't give me any slack when I needed to leave my car there for a few days due to being on a work trip when it was finished. Highly recommend this place! read more

Repairing body damage to a 2016 Honda Civic. The entire process from claim estimate to process updates to final completion of the job was outstanding. Alex Acosta was very helpful in answering questions and explaining the repair process. Note: Caliber Collision location was Poway. read more

Caliber on Dagget has been our family's collision center for 20+ years. Jose', Lily & Christian took care of us this time. Thanks guys!

Jose and his team repaired our 2023 Lexus ux250h and the work was flawless. They kept us informed every step of the way, finished ahead of projected time frame, and always made time to address questions and concerns. In an era where customer service seems to have all but disappeared it was refreshing to NOT talk to a robot and/or be told by a computer to go to a website and figure it out on your own. read more

Such a wonderful location filled with amazing people and service! I had a very obscure thing I needed fixed on my car and they fixed it perfectly and were so friendly and communicative throughout the whole process. read more

I'm glad Caliber Collision partners with my insurance. They were great since the beginning, especially trying to communicate between me and my insurance. The repair representative that was assigned to my claim, Alex Acosta, went above and beyond throughout the entire time my car was being serviced. He's stayed in communication with me throughout the whole entire process and worked diligently, around the clock, to help me with my specific case (ie complications with my insurance and non OEM parts). I couldn't ask for a better experience. read more

Very happy with service and communication from these guys. I first went in for an estimate. They asked if I wanted the paperwork right then and there or if they could email it later in the day? This meant I only had to be there about 15 minutes and was able to get to work without much disruption at all. When I took it in to get serviced they gave me a lift to the rental. I got several automated and personal texts during the week they had my car. The repair looks great and they went the extra mile cleaning and buffing out the rest of the car. It looks better than it has in years. They even returned the rental car for me. Hope I don't need to but if the need arises, I'll definitely give these guys a call. read more

Caliber Collision - before and after. bumper and hatch replaced. - Body Shops Near Me - San Diego, California

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The team at Caliber Collision did a quick and quality repair to my damaged Prius. Elvi was the main contact and was very responsive with answering Questions and providing updates. Very good experience. In addition, this is the third vehicle I have serviced at this location. I would like to also acknowledge the outstanding customer service provided by Christian and the tremendous support of Mr. Cline for standing behind their work and warranty. These two have both have earned a customer for life. read more

This was my first experience with having to get my vehicle fixed due to damages and I was pretty nervous because I've never had to go through this process before. I want to thank Jose for helping me out ! He was so helpful and kept me updated through the whole process start to finish. I would 10/10 recommend business with Caliber Collusion! My expectations were exceeded and I'm so happy with the results. Thank you for your service. read more

To say my recent experience with Caliber collision Kearny mesa location was less than satisfactory is an understatement- 1. Failed to inform and obtain my approval of the original estimate 2. Validity of the repair performed 3. Consistent delays! 1. On 8/17/2023, I bought my car to Caliber Collison -Kearny Mesa for repair at the recommendation of my insurance (MetroMile), Caliber never informed me of the initial estimate of the repair for my approval. The first time I found out about the estimate was when my insurance company emailed on 8/21/2023 to inform me that they had issued the payment for the insurance-paid portion. By that time, the insurance already paid and the Company had my car, I was scared that they would do something to damage my car to ask them to stop the repair. On the final bill, it stated in the notes that the Company called me on 8/29/2023 (the time when the repair was complete and when I went to pick up my car) at 4:44pm to get me to authorize the repair at its original estimate. 2. Additionally, the Company included a repair to "replace RT headlamp" of $800- when I went to other auto shops for a quote, none of them included this as a necessary repair. 3. Consistent delays- I was initially informed the car would be ready on Friday, 8/25/2023. On Friday, I was told Monday due to NO SHOW of the mechanician - it should be the company's responsibility to find a replacement to make sure the job is done on time. Coming Monday, I continued to call as the shop just stopped giving me updated and was promised the car would be ready and again no. And then was promised Tuesday noon by the store manager himself. Again, not ready by noon. I would not recommend bringing your car here!! read more

Had a great experience here. I had to pay out of pocket to avoid increase in insurances rates. The prices were extremely reasonable. The communication was great, everyone was pleasant to work with and they washed and polished my car before returning it. I would definitely recommend read more

Caliber Collision - Repaired and polished - Body Shops Near Me - San Diego, California

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From when I first called Caliber Collision Center at 7515 Dagget St SAN DIEGO, CALIFORNIA, 92111 and spoke to Marilyn D., To when I was introduced to Todd, my service advisor, I knew this was the right place to have repairs completed on our Toyota! Marilyn was so professional and listened to my concerns about our Toyoya Sienna Van when I called her for the first time. I called 2 other shops and they were very rude. Telling me to keep my undriveable vehicle at home until those other shops caught up in 2 months with their backlog of vehicle repairs. Marilyn did explain her shop was a little swamped and backlogged too, but assured me they could store our vehicle at Caliber Collision and begin work immediately, as they wait for parts on the other vehicles in for service. She ensured towing was taken care of by USAA and had my vehicle there same day. I stopped by to check out their shop and Marilyn introduced me to Todd, our assigned service advisor through the whole repair process. Todd was also OUTSTANDING and PROFESSIONAL from day one. Todd also called or text me with status updates regularly. In fact he worked late, after 6pm, the Friday before his wedding to ensure everything was on schedule to be finished as promised the following Monday. He came through and had our Sienna Van ready as promised. Our 2018 Toyota Sienna Van looked brand new. You could not tell she had been in a terrible collision. Todd and his team were able to complete all repairs in approximately 39 days, when all other shops I called said 60 day minimum time (or more) would be needed to complete all repairs. I am so glad I chose Caliber Collision on 7515 Dagget St. There are other Caliber Collision Centers in San Diego, but Todd & Marilyn's shop is the best in town by far! Hopefully, I will not need your services anytime soon Todd, and if I do, we will come to you and your team for all our repairs! God Bless You all and congrats again on your wedding Todd! read more

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Cristian and the ladies at the front desk were absolutely amazing. They were all very knowledgeable, well informed, and excellent at communicating during the process. I highly enjoyed my experience with them as they thoroughly explained everything to me and were incredibly professional. All my questions were answered and they were always a joy to interact with. I will be recommending Caliber Collision on Dagget St. to everyone as they made the entire process a breeze. Not to mention my car looks amazing! I dropped it off Thursday morning and my car was ready by Tuesday afternoon. Very quick turnaround for my front bumper and license plate bracket replacement. The paint job looks so sleek and integrates seamlessly with the rest of the car. read more

Jose and Tony are wonderful! Communication was great and the repairs were done well and quickly. Caliber is the only place I will be taking my car for future repairs! read more

I was skeptical at first and have always preferred work done by my dealership, but after this experience I have fully converted. Ben was amazing, not only with customer service, but he went above and beyond to ensure the fixes done to my vehicle were completed perfectly. I had a situation where someone threw a large rock at my vehicle from an overlooking bridge, and it took out my headlamps and misaligned by front bumper. As you can see from the photo, it's as if nothing ever happened. Thank you Caliber and thank you Ben!!!! You have a customer for life. read more

Caliber Collision - Photo of Fixes - Body Shops Near Me - San Diego, California

I was extremely fortunate to work with Todd and Marilyn from this location. They both exuded an amazing customer service experience from the beginning to end of my service experience. I was in a slight fender bender back in June but due to supply chain a lot of parts were delayed which delayed my service needs a few months. Marilyn was extremely communicative, helpful and patient with the process of how the timing would pan out toward scheduling a service. During my service experience Todd provided an awesome and straightforward service that left me confident in selecting this location for my repairs. I have had extremely unfortunate experiences with other Calibers in the past but with the commitment to amazing customer service from these two, there is no doubt I will 100% be using this location for my future services! Also, not to mention, it seems that the secret recipe to this great team is the fun they have at work! Thanks Todd and Marilyn!!! read more

Brought my car in since this was where my insurance company insisted I go. They messed up my alignment. I've called and emailed but no one has responded back to get it fixed. read more

Even though there is a Virus, these folks care about customer service. Especially Dave. He's the Best. Daily text messaging on the progress of the work being done on your car. Very happy with the job they did replacing the Bumper. I'll let everyone know about this establishment. read more

They're not cheap, but their work is first rate. And we love their quality of customer service.

Christian was prompt in constant status info. I was fully satisfied with the repair they have done. Excellent work!

My service adviser Jose is the man! Great communication from beginning to the end. I thought my Challenger was at a loss but these guys did incredible job. Highly recommend this shop! -Thanks Seth read more

Had to take my vehicle in for another time due to unfortunate incidences that happened back to back and again Jose was amazing, he took care of me immediately and fixed everything I needed. Tony, Jose and the rest of the staff are amazing and take care of what needs to be done and have the upmost respect for their customers and their needs. Thank you Caliber Collision for everything... I will never take my car anywhere else! read more

I have gotten work done before at a different location and it was great .. sadly this location is the total opposite. I got TODD PHELPS as my service advisor and I really wish I had not . He never contacted me to update me about anything & I had to call to find any information out . This process is taking way longer then expected and is effecting my daily life such as missing school and work . I wish I had gone to a different shop . On top of him not being on top of customer satisfaction he has attitude with me every time I call to find out where he is at with repairing my vehicle.. my car has now been there for almost a week with still NO update at all . I learned my lesson from coming here and want to save you before you come here . GO SOMEWHERE ELSE . read more

Caliber Collision - Body Shops Near Me - San Diego, California

the slogan.. " Restores of rhythm back in your life" its an understatement. I have SRX. 2012 Professional, service excellent quality experience Alex, my agent from start to finish. expliained step by step. was quicker than expected. your black SRX .. satisfied customer.. thanx .. alex read more

Great frequent communication, timely service, fair price! Enjoyed service adviser Mr Elvi Benavidez!

Wow...this was the worse repair shop experience I have gone through. Like everything service everyone gone through, it was great at first. Then the problems started. I'm a mechanic and I know all about parts being delayed and whatever. I get that. But when I was told my car would be done this day and so I would return the rental my insurance company paid for. When I returned the rental and got dropped off to pick up my car with caliber, they told me it wasn't ready! I was like wtf? Why didn't you tell me it wasn't ready (Todd) before i returned the rental? First FkUp. They told me it would be ready Monday, because it was a Friday when I was supposed to get my car back. So the whole weekend I didn't have a car. Monday came and they said it's not finish again. They said they got a wrong part for the headlight. I knew it was BS because it had it this long and you didn't check out the parts? It's printed on the invoice and the box to know if it's the right part or not. It's my line of work and I know better to always check to see if it's correct. That shows you how experienced you are? That's the second FkUp. So once again no car. And Christmas is right around the corner. Now that everything is together and painted. They said now the headlight needs to be reprogrammed. But it not working because it's not OEM. So now they have to order the original headlight. Now its Christmas and another week without my car. No rental also, because they kept saying tomorrow. Now its 2 weeks they have my car from the promised date. It's over a month since i got t bone and my insurance told me to come to this place. I was so upset I had my insurance check in for me cause I am done talking to them. I don't want to yell at them for poor customer service. NEVER ONCE DID TODD EVER APOLOGIZED!!! It's crazy how poor their customer service is. Please think about taking your car to this location. This place cause me more stressed than anything with this accident. I had to borrow family's car to take my daughter to and from school. I don't wish anything I went through on any other family. Never once did they apologize to me for what they did. My insurance company had to apologized to me on their behalf. I told her it's not your fault. I don't understand this place and it's management. They could've just told me to hold on to the rental until they know it's 100% done. I will never recommend this place to anyone. This has been the worse experience I had ever gone through. I had been to many repair shop in the past (none my fault) and all had been great experience. I hope farmers reconsider it's partners. read more

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First time going here and they did an excellent job. This isn't 5 stars only cause I called and some one said they didn't have an appointment until the next week. So I went online (5 min after the call) and chatted with some one that said this location had an opening the very next day. That was pretty confusing. Monie was great. She let me know the next steps and was very informative. The gals in the front were cool, too. Waited far less than the estimated time for the repair so that was a bonus. Great experience with Caliber Collision! read more

I chose to take my Vehicle to Caliber Collision on Dagget St. because of the great service I received previously when I needed body repairs done in the past. My experience then along with my experience recently, was far above excellent! Alex Acosta was my service advisor and I highly recommend him, he kept me well informed on the status of my vehicle in what ever stage it was in and took the time in explaining the repair to me. Gave me peace of mind in every area that I was concerned about. My vehicle was repaired far beyond my expectations in a very professional manner. Thank you Caliber Collision for helping me get back on the road with peace of mind knowing the repairs were done at the highest standards. I'm extremely satisfied!! read more

Wow...this was the worse repair shop experience I have gone through. Like everything service everyone gone through, it was great at first. Then the problems started. I'm a mechanic and I know all about parts being delayed and whatever. I get that. But when I was told my car would be done this day and so I would return the rental my insurance company paid for. When I returned the rental and got dropped off to pick up my car with caliber, they told me it wasn't ready! I was like wtf? Why didn't you tell me it wasn't ready (Todd) before i returned the rental? First FkUp. They told me it would be ready Monday, because it was a Friday when I was supposed to get my car back. So the whole weekend I didn't have a car. Monday came and they said it's not finish again. They said they got a wrong part for the headlight. I knew it was BS because it had it this long and you didn't check out the parts? It's printed on the invoice and the box to know if it's the right part or not. It's my line of work and I know better to always check to see if it's correct. That shows you how experienced you are? That's the second FkUp. So once again no car. And Christmas is right around the corner. Now that everything is together and painted. They said now the headlight needs to be reprogrammed. But it not working because it's not OEM. So now they have to order the original headlight. Now its Christmas and another week without my car. No rental also, because they kept saying tomorrow. Now its 2 weeks they have my car from the promised date. It's over a month since i got t bone and my insurance told me to come to this place. I was so upset I had my insurance check in for me cause I am done talking to them. I don't want to yell at them for poor customer service. NEVER ONCE DID TODD EVER APOLOGIZED!!! It's crazy how poor their customer service is. Please think about taking your car to this location. This place cause me more stressed than anything with this accident. I had to borrow family's car to take my daughter to and from school. I don't wish anything I went through on any other family. Never once did they apologize to me for what they did. My insurance company had to apologized to me on their behalf. I told her it's not your fault. I don't understand this place and it's management. They could've just told me to hold on to the rental until they know it's 100% done. I will never recommend this place to anyone. This has been the worse experience I had ever gone through. I had been to many repair shop in the past (none my fault) and all had been great experience. I hope farmers reconsider it's partners. read more

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My car got some body damage while parked. I took it to a repair shop and got an estimate but was told that because of supply chain problems they couldn't get me in for 6 to 8 weeks. I went to Caliber Collision on Dagget St. In Kearney Mesa and they were great. I worked with Alex and he got me an estimate and into the shop very quickly. He even gave me a ride to Enterprise where I got a rental car. I was informed that the repair could take up to 13 days but the work was finished in 6. The work was very good. You could not tell where the damage had been, the paint was perfect. Alex made everything easy, keeping me informed as the work progressed. At the end he even took care of returning the rental. I would definitely take my car there again. A 5 star job, thank you, Alex. read more

I had to get my Toyota Tacoma fixed, so I took it to Caliber Collision. It was there that I was helped by Cristian. He wrote up my estimate and I booked to put my truck in for repair! I got a call from Cristian that my truck was finished a early day. I was so happy when I saw my truck! It looked brand spankin' new. The fit and the finish was perfect! Caliber has always done top quality work on previous vehicles of mine and their quality of work is STILL amazing! Great service, quality work and friendly staff! read more

Todd expedited my repair. I got it in 5 days! Great work and they wash your car for you too! Excellent communication. Todd kept me up to date on progress. My car was done well before the estimated time frame. Thanks! read more