Josh and the Team over at Caliber Collision in Roseville, California at 8880 Industrial Avenue suites 140 & 160 provided world class customer service and a quick turnaround on one of our Teslas. This is an electric vehicle certified shop. We have dealt with Shakira and she is also wonderful. This shop rates #3 in the nation for their world class customer service from Tesla, needless to say Tesla get's this shop their parts very quickly. Enterprise rent a car on North Sunrise Blvd runs a shuttle to this location and you can leave your rental here and pick up your car when it's done. read more

Caliber Collision - Josh and Team over at Caliber Collision in Roseville, California at 8880 Industrial Avenue made this care look new again! - Body Shops Near Me - Roseville, California

Caliber did some repairs to my BMW a couple of ears ago, everything was fine. A couple of months ago a front sensor popped out down behind the front bumper. BMW told me $1K to fix, but to try a body shop. I went to Caliber and Kurt and their team repaired while I waited- for free! I was shocked. Kurt said "We want to keep our customers satisfied." Thank you Kurt and Caliber for going above and beyond! read more

Update: Apparently my post has been removed due to "crossing the line" however I wanted to address my concerns and repost/update this in the nicest way possible due to this location being my worst experience ever and hoping that I can save anyone who's struggled with auto body shops in the past..... Please avoid coming here at all cost. I'm not one to give out bad reviews but I guess today's my lucky day. Regarding customer service, that is something that's lacking and can be improved on. First and most foremost, one of the staff members named Sam was completely rude, please watch out for this white Caucasian lady. Upon arrival and waiting in my car for my husband, I spoke with this rude staff member. Apparently, green and red stickers get placed on your car with what's related to the accident and what's not related.(GREEN is related & Red is not) I stated to Sam, there shouldn't be any red stickers on this car, any damages/scratches that is shown/noticeable "IS" related to the accident my husband had been in. Mind you, he hasn't even had this car for 2 full months in which by the way is brand new. Then Sam replies oh these marks as you can see are knit knacks and was already here. In response, I mention that the car is completely brand new and if reaching out to the dealership from where he purchased the car is needed then, I be glad to do so. She responded "no, that's not necessary. At this point, I'm furious and annoyed. Like what Knick. Knack?? THE CAR IS BRAND NEW.... Long story short, please avoid Sam at all cost. She's incompetent, rude, and clearly does not know how to do her job. Because my husband drives a Tesla, this was the only location that was Tesla certified to get his car fixed. Luckily we were able to find another shop to help purchase us manufactured items for the car to be fixed so moving forward, we then call them back for all requests to be put on hold due to finding a different location. The texts update function was definitely not my cup of tea. Sam stated she would reach out every Tuesday/Thursday to give us updates however failed to do her job. I shouldn't have to feel like a burden when calling daily for an update on my own car. Not sure why Sam appeared to be annoyed with us when you failed to do your job. Another problem that I faced was the representative Sam failed to let me know about the details of my policy until after my car has been broken down for repairs. In act of best practice, she should've let me know that my policy did not cover original manufacture parts before my car was disassembled. She waited until my vehicle was disassembled before letting me know this information. They ended up trying to charge me $700 extra to pay the difference out of pocket for my policy after 2 weeks in the shop. BE AWARE and Review your policy before coming here because they will withhold information until the last minute prompting you to pay more money. Ain't no way this place has 4 1/2 stars with the experience I had. Although I did not have the best experience here, I would like to thank Kathy for ending our trip here off a good note. read more

Horrible experience at Caliber Collision When I first dropped off my car, the front desk staff and estimator were extremely nice and helpful -- but unfortunately, that's where the positive experience ended. I did have to wait over an hour just to drop off my car, but I was willing to overlook that at first. My major issue came later. When I dropped off my car, I was clearly told that I did not owe anything, and the paperwork I was given also stated this. Since my car was hit by another driver and I was not at fault, I assumed everything had been settled through insurance and left my car for repairs. However, when I went to pick up my car, I was suddenly told I owed a $1,000 deductible and that my car would not be released until I paid it. This kind of information should absolutely be disclosed to the customer before repairs are completed, not after. I could have dealt with the misunderstanding if the situation had been handled professionally -- but the so-called "manager" they brought out was shockingly rude and disrespectful. As I tried to explain what I was told during drop-off, he interrupted me repeatedly, saying things like, "So you don't understand how insurance works then?" and "You think repairs are just free?" At one point he even accused me of "playing dumb." When I tried again to calmly explain my side, he cut me off with, "Well just keep the car then and figure it out with your insurance company." This was late on a Friday, leaving me without a car for the entire weekend. When I mentioned to the front desk that I now had to walk home for over an hour, the manager actually laughed from his office. This kind of unprofessional and disrespectful behavior is completely unacceptable. I've never been treated so poorly by any repair shop, especially one that claims to value customer service. I would strongly caution anyone considering this location -- the communication is terrible, and the management clearly has no regard for treating customers with basic respect. read more

Caliber Collision - Clearly says balance due from customer $0 - Body Shops Near Me - Roseville, California

Utterly unimpressive. It's likely this company suffers from the complacency of steady income from insurance, and they've lost their competitive drive. Avoid them if you can. Pros: - The dent was fixed. It looks professionally done. - The lower-level admin staff were polite. Cons (generally chronological): - Service staff was rude, and this wasn't limited to one. When we dropped the vehicle off, the service tech was our first interaction, and he was immediately abrasive, didn't have the insurance information he should have had, provided us a bad email to send it to him, and then accosted us for his own mistake. My own interactions with our assigned tech were similarly unprofessional, to the point I had to tell him to stop interrupting me and eventually gave up on working with him. The text "updates" they provide are useless. We didn't receive an approximate date of completion for four days, and only got one because we had to aggressively seek updates. - Time. The job was set for two weeks for a minimal dent (about the size of a softball) on the back gate. I'm sympathetic that with new cars, jobs are not as simple as they once were (hence the cost), but CC was a big contributor. First, they had us drop the vehicle off at the Sacramento location that doesn't work on Teslas (they never told us this), so the vehicle sat unattended an entire day and was eventually towed to Roseville (risking additional damage). Second, they clearly struggled with insurance and didn't have the information they needed (more on this below). Third, they requested our approval on three separate occasions, and two of those were prompted by our calls asking for updates--who knows how long the car sat in the interim. Not shockingly, they were miraculously able to expedite the job after about a week after we repeatedly complained. - Collaboration with insurance. As mentioned above, CC didn't have the documents they needed from insurance and blamed us for this (even though they never requested them). Their initial quote was absurdly low (we talked to several other shops before going through insurance), and of course had to be drastically adjusted after-the-fact. As noted earlier, this also contributed to the delay. - Related to the above, CC called us nearly two months (!) after the job was complete and said we owed them an additional $300. As background, when we picked up the car, we paid what they requested (our deductible) and understood our interaction to be complete as any reasonable person would. They later explained this was our insurance's fault or our fault, but certainly took no accountability themselves. On the voicemail alerting us to this newfound deficit--despite never speaking to us about this before and there being no reason for us to know--a manager threatened to send us to collections if we didn't pay. This caused us over an hour of needing to verify this with insurance before eventually dealing with it (obviously we had to verify because as reflected above, CC's incompetence could not be trusted). - Random failings. As just a sample, when we picked the car up, the transaction took much longer than it should have because none of their credit card machines were working. When we eventually got the car, the floor mats were missing, which later had to be dropped off at the house. (Were they the same ones? Doubtful.) Conclusion: This company is a mess. Do not work with them if you can help it. read more

Title: More Caliber Than I Deserved -- 5 Stars for Sam H. the Parts Wizard Let me just say this: I walked into Caliber Collision expecting to be judged for backing my Jeep into a pole that I installed in my own driveway. Instead, I was greeted by Sam H, the parts guru who treated my dignity with the same care she gives a precision-milled fender. Sam H didn't flinch when I said, "I need a back bumper, a left headlight, and a new sense of self-worth." She nodded solemnly, typed something into the computer like she was decoding the Matrix, and said, "We got you." Just like that. She explained everything with the patience of a saint and the enthusiasm of someone who really likes car parts -- like, might-name-her-kid-Torque level enthusiasm. She even threw in a fun fact about how my car's bumper was originally designed to deflect low-speed impact, which I guess means I'm using it correctly? Bonus: She didn't try to upsell me on windshield wipers even though mine looked like spaghetti noodles. Respect. So yeah -- Sam H at Caliber Collision didn't just help with my car; she helped me believe in humanity again, one bumper clip at a time. 5 stars. 10 if Sam H ever runs for president. read more

Erik was amazing and kept me updated throughout the entire process of having my Tesla repaired. I appreciate his and the team's attention to detail and getting my car back to me even faster than expected! Erik took the time to educate me on the work that was done upon picking up my Tesla and I felt confident that it was a job well done. I appreciate Caliber Collision's communication with the responsible party's insurance and it was a really seamless process on my end. My expectations were exceeded and I couldn't have asked for a better experience. My car was even cleaned for me upon pick up! I would definitely recommend the Roseville Caliber Collision to others. read more

My wife took her Tesla for a parking sensor the piece is only $189. They charged us 800 then upon getting our car back they busted the line in the hydraulic system and broke our axle. We got the car back wobbling and now they refuse to service our car and restore it to its original condition I would not recommend this place. They've done nothing but lie and avoid taking responsibility for their negligence. We will be pursuing lawsuit. Update now upon seeing the review you've had one of your managers call us and he talked to my wife on the phone and called us liars and then hung up on her at this point It's zero recommendations, anyone reading this review I would advise you not to use this caliber, I have had other calibers very good customer service And work ethics but do not recommend this one. Please tell your managers to not contact us anymore just to disrespect us. read more

Caliber Collision - You only had the car two weeks as you can see the tires are popped now and we can't even drive it. It's having to be towed. - Body Shops Near Me - Roseville, California

Took my jeep in for a rear BUMPER repair, came out with a CRACK in the windshield almost a foot long. Caliber is refusing to accept responsibility for this and told me to file a new insurance claim. The manager Kurt Barstad was very dismissive and unwilling to accept any responsibility saying caliber will not be helping with this repair and it is a known risk of repairs and the only option I had was to file a new claim and bring it back for repairs. Will never be giving any business to this location as they do not care for the customer or body of work that they do. read more

5 out of 5 stars! These people are experts at their craft and offer exemplary customer service. Lisa D was very kind and courteous and went above and beyond to help me in my time of need. I recommend Caliber Collision for all of your automotive collision-related needs. Next time Granny Smith rear ends me, I have someone I can depend on! read more

Brought my car in and they got it fixed the same day. Thank you Sam H and everyone on the Caliber Team for the excellent quality and speed of service! read more

My insurance gave me the option for repair at a location near me so I chose Caliber Collision in Natomas. Apparently they are not Tesla certified, so the Natomas Location sent it to their Roseville location. The issue was a scratch at the driver side of the back bumper. They fixed the scratch but the red paint did not match, it was darker. We complained and requested they fix the color. They "fixed" it in two days. When we got the car back we noticed the color near the body panel did closely match the bumper while just a few inches lower it was still darker but now also came with a black shadow inside the paint. We can clearly see where they buffed the paint. Not only that but the paint had ripples in it. They clearly just buffed or repainted the area of the bumper that was next to the side panel so that the contrast wouldn't be so obvious. To top it off we found a new deep scratch down on the passenger side door. We took the car as we no longer trust they will repair it. I doubt they care, they've already been paid. The experience has been so frustrating. They take no pride in their work and probably just hope people won't notice their crappy work. I don't recommend this location. read more

Caliber Collision - Paint did not match. - Body Shops Near Me - Roseville, California

Teenager driver did some damage to the front end of my Volt. So I found one of the few locations that does EV work. They communicated well throughout the process and once they got approval from my insurance, they got to work right away. Honestly, it looks better than when it came in. Paint match looks flawless and it was clean and prepped for me the day I was expecting it. You honestly don't want to end up at a body shop, but when you do, you want to be sure it's a place that does great work, does it quickly and deals with all the insurance headache for you. This one checked all those boxes. read more

Customer service was excellent and exactly what I needed to get my vehicle back on the road after a bad fender bender.

This is the second time I have had to take my Tesla to Caliber after being hit by another motorist. First time at the Industrial Av. location. This is by far the best collision center I have taken my car to. From the initial appointment to the day I picked up my car, it was first class. Especially impressed by the communication. Eric Bates was my service advisor, he was awesome. He kept me up to date throughout the entire process. They worked well with my insurance company. My car was done a week before originally planned. I highly recommend Caliber to anyone who needs their car repaired. read more

Caliber collision is an excellent place to take your car if you are ever involved in the accident. The front desk people are some of the nicest people and will work with you on almost everything. Shakira was my estimator and I am so glad I had her. She was on top of it from the start and made it such a smooth operation for what happened. Her personality was amazing and made me feel comfortable. I appreciate all of their efforts and time and if I ever am involved in another accident I'm sure I'll come back here. read more

Chris Keeler, my service advisor, was an absolute professional. He was extremely attentive, knowledgeable, and kept me informed throughout the entire repair process. He and his team far exceeded my expectations by completing repairs for my BMW one week ahead of schedule. Chris Keeler brings value and amazing customer service to Caliber Collision. read more

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I've recently received excellent service from, Erik Batres, service advisor, who went far beyond what I expected when taking my car in for service. I had been told by a local mobile detail company that the white scuff from a car that hit me in a parking lot could not be buffed out. I took my car to Calliber Collision expecting I would need to leave my car for repair work. Erik took a look, ask me to wait in the customer lounge area. Within 10 minutes, Erik had buffed out my car! Looked like new, no charge. Such excellent customer service, especially in today's environment! Thanks Erik Batres and Calliber Collision. read more

I would never in my years of owning a car take it to this "autobody shop" ever. Kept my car for a long ass time nothing. It was just cosmetic paint repair nothing else. Took a whole entire month. Quality control was trash, no detail, marks smudges, even this adhesive was left all over the car. Called them Friday and no response from Eric who was the one communicating with me. I now need a new hatch strut, spoiler lip is coming off, my back cover for the hatch isn't secure either. Nothing about this statement is an opinion. This is all factual. I honestly would rather be reimbursed for my time. Stay away from caliber. read more

Kurt and team took great care of my truck! They communicated throughly from start to finish and made sure I knew they were going to make the best possible repairs. I would highly recommend this shop to anybody needing body work. read more

Caliber Collision - After - Body Shops Near Me - Roseville, California

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When I arrived, my appointment was confirmed and I was directed to sit in a very comfortable and clean area. Chris was my service advisor. He was prompt, thorough, professionally and friendly. My whole experience was exceptional. read more

Terrible attitude. The act entitled and know we are limited on where we can get our cars taken care of. read more

Just got my Tesla back from this Caliber location and the service was just above and beyond from the moment I made the phone call to them. I needed repairs after an accident and I wasn't familiar with the process but Megan walked me through it all a few times to make sure I understood. The team scheduled my rental and shuttle pickup, they provided diligent updates about the progress of the repairs. They even cleaned my car so nicely. It was sparkling when I got it! Erik was a huge help with the initial estimate and explaining the process as well, all the way through the release of car with the updates in between. Highly recommend. Best experience at a repair business. read more

Kurt the manager and Chris the technician really came through when I needed them. From their compassion to their transparency regarding the insurance and repair, I couldn't be happier. Service so good...I almost want to wreck my car again. read more

Upon arrival I was greeted nicely and offered a refreshment. During estimate Jeff explained repairs needed and available options, he kept me up to speed throughout my repairs and any changes required he asked permission. They kept my insurance up to date. They even called car rental and arranged pickup. It could not have been easier. They did the repairs in and expert manner, were quite detail oriented insisted on a perfect color match. On top of all that, they cleaned my car inside and out even detailed the tires! Great Job Caliber!! read more

My BMW has been involved in a hit and run while it was parked. I was able to take it to Caliber Collision where Chris Keeler and his team restored it to better than before the Collision. I was so pleased with the continued communication that was provided as my vehicle was being repaired and the professional, yet friendly customer service I received was impeccable. My BMW looks flawless and the paint is just beautiful. I had the greatest experience with this location and I would recommend them to any and everyone that needs their car restored to better than its original status. read more

Incredible experience with our car repair, thank you for everything you've done. Caliber is the best

Having to take your car in for repairs is always the last thing one has to do. But the staff at Calibur Collision were absolutely incredible!!!! Matthew and Amy kept me informed throughout the process with personal phone calls as well as a texting option to notify me of the process and updates. I was also surprised to have my car repaired and available to pick up after 2 days!! Regan was the main receptionist who scheduled me for all my appointments and she is wonderful!!! I feel like I made a new best friend! Regan was especially compassionate when I had to reschedule my drop off due to my cat passing away and she spent extra time talking to me about animals and pets and just really tried to lift my heavy heart (which she did). Everyone at Caliber Collision treats you like a person instead of a business transaction and they don't give you the run around with anything and took care of everything for me including my rental pickup and drop off as well as handling the insurance aspect. With a difficult week and busy life, Caliber took care of my car and me and I didn't have to deal with the extra task of getting my car fixed. I can't express enough how satisfied I am with my experience. Oh, and my car looked brand new when I got it returned to me, including vacuumed car mats!!!! Thank you so much to everyone at Caliber!!! read more

Caliber Collision had provided us with great, fast and high quality service. Everything was done on time and I was provided with updates the whole time. It was a pleasure to work with Shakira Krischer, she was super professional and helped me with any questions and concerns I had. read more

I recently visited this Caliber location and was impressed with their service. The staff, specifically Tim, was knowledgeable, the prices were fair, and they completed the repairs promptly. read more

My service advisor, Chris Keeler, was kind and communicated clearly and continuously throughout the repair process. My car was finished a week early and was clean when I picked it up. Very easy to interact with staff. read more

We were in a hit and run accident and our Tesla suffered major damage in the R rear side . Our service advisor Shakira worked hard to get our car back up and running.It took 5 months because of unavailability of parts . When we got our car back it didn't look like we were even in an accident. They worked smoothly with our insurance to get our claims processed. And we got updates twice a week on the progress from Shakira. Thank you to the whole team. read more

I recently had my car fixed here and I was highly satisfied with the work and customer service provided. Erik was highly professional and always kept me updated. During the beginning process I was explained what they were going to do with my car and all the paperwork I was signing I was explained what it was for. I am extremely happy with how fast my car was given back to me. Thank you caliber collision I will definitely refer friends and family. read more

I had the best experience and Chris Keeler is the reason why. He was a man of his word and kept me updated often. I got my car back over a week sooner than projected. Chris was professional and made me feel at ease during the process. The entire staff was friendly and I will recommend Caliber Collision to everyone. Thanks again Chris. read more

Someone hit my parked Tesla and damaged the front driver side fender and wheel area. The nearest Tesla-certified repair shop 5-miles from me was not taking any new tow-ins. After searching online for another authorized location with good reviews that was accepting new tow-ins, I found Caliber, even though they are 30 miles away. Already stressed out about this situation, I was very relieved after speaking with my estimator Shakira and felt like I was in very capable hands. Despite receiving several other Teslas that same day, she really took her time to explain the whole process to me. I knew I had to wait in line to get my car assessed for damages first. I received text updates every Tuesday and Thursday. I was able to respond to the texts which was very convenient for me, and I could also call if I wanted to talk to Shakira right away or if I had questions. Shakira always made time for me and never made me feel rushed. It took some time after the initial assessment and quote to get approved by insurance before any work could get done. Because the other party at fault was under-insured, I had to go through my own insurance. Caliber fought to get all Tesla branded parts since my insurance initially denied it and wanted to lower the quote with after-market parts. Shakira got her managers involved to work it out with my insurance. Once the quote was finally approved, the parts were ordered and I was updated with ETA based on when parts arrived. Caliber seemed very organized and efficient as far as getting all the different parts of the repair lined up based on when parts arrived. Once the repairs were done they went through stringent testing to make sure all the electronics and alignment were restored to the original condition. They have in-house painters to color match all the parts since the Tesla parts come unpainted. They work on a lot of Teslas so it is very reassuring that they know what they're doing. My car was actually ready about 2 weeks sooner than the estimated completion date. I also love that there is a warrantee for their workmanship. Service was above and beyond, special shout out to Shakira who was so sweet and made this unfortunate situation into a pleasant interaction. read more

I gave Caliber Collision $1,000.00 to start repairs on my Tesla. After waiting 4 months and numerous appointment cancellations, I requested a refund for my $1,00.00. They replied, "unfortunately" they were going to keep my money. This is a terrible company policy to treat customers and I would not recommend this repair shop to anyone. NO STARS!! read more

Amanda and the team at Caliber Collision in Roseville were OUTSTANDING! After someone ran into the back of my 2021 Acura RDX Amanda got me in quickly. Once I was in, Amanda was extremely proactive and kept me abreast as to how the repair was going and if there were any changes to the timeline. Caliber Collision was very thorough in repairing my car and made sure there was no frame damage. After I got my car back, it looked brand new. I could not ask for better service and you had better believe that I am going to tell everyone I know that needs bodywork to go to Caliber Collision on Industrial Ave! Best in the business!!! read more

We woke up one morning to someone spray painting a horrific word on our car. We called caliber collision and they made an appt to see us within two days! When we got to our appt, staff member John went above and beyond to get our car looking back to normal. The level of kindness and quickness we received from this team was outstanding. I would hate for anything to happen to our car again but now we know where to go if we ever need anything! read more

What a class act, I recently backed into a post on my brand new GMC Dinali 2500. And dented my bumper, my insurance company recommended this location for caliber collision, however I was already going to be calling them through Word of mouth I had a friend use them recently and had an amazing experience. My experience was nothing short of amazing myself. I was kept informed of the entire way of how the progress was going. My service writer John was just a great guy. Very knowledgeable and experienced for sure I appreciate that. Every step along the way from the front desk to dealing with the insurance, was a genuinely good experience for me. If you ever have any need to go to a body shop. I highly recommend caliber collision in Roseville. read more

Chris Keeler has been in this business since his teen years. He is knowledgeable and responds quickly to messages and is very honest with the repairs. He is very personable and easy to work with. Margaret is very kind as well. She answered all my questions patiently. I was only disappointed with the transition of ownership between Honda and Caliber as they changed owners right as I was ready to start repairs. I could not reach the person who did the initial estimate, Philip Tarin, and he did not return my emails for 3 weeks. I finally called and found that they did not have access to the original information and they never received my emails. Since he had no record of the estimate, I ended up wasting a trip driving there. The transition wasted time and made me lose confidence in Philip, who was not very apologetic about the situation. Otherwise, Chris and Margaret provided excellent customer service ! read more