Starting from dropping my car off, discussing the repairs needed all the way to picking the vehicle up. I had nothing other than top-notch service. Turnaround time was quick! The front desk staff office staff was incredibly informative along the way the technician who fixed my car came out and I was able to personally shake his hand and thank him for his hard work. I have been to other repair shops that don't produce this quality. Thank you! read more

Service is always amazing, more is done to my car then needed in a positive way. Prices are great, never a problem with availability

Caliber will make you wait a long time, even if you have an appointment. Not acceptable. Their time is more important than yours. Go elsewhere. read more

My service advisor, Chris, has been not only helpful and always welcoming, attentive, communicative, and easy to work with, but when there was a small hiccup, he was quick to respond and resolve the situation immediately and to my satisfaction. Thanks so much! read more

These guys did a great job with my wife's BMW X6. It Was very fast service. They kept us well informed throughout the process. Chris was a pleasure to work with. I will be taking my cars there in the future. read more

Everyone was Super helpful! Great service and great job. Good caliber location. Quick! read more

After experiencing an unfortunate second car accident so soon after the first, I had no doubt about where I wanted to bring my car back to. I had a wonderful experience at Caliber Collision. Margaret at the front desk was very kind and got me quickly checked in. Jeff was great and kept me informed throughout the entire process. I would absolutely recommend this location to others. Excellent customer service! read more

They cut corners and don't fix everything. Tire rod was found bent after getting my tire alignment check. Too late to go back because it passed a year since the service. Now I have to pay $900 OOP. Thanks Caliber Collision. read more

These guys are amazing, very friendly and keeps you up to date. My car was fix in a timely manner and every thing went well

Antonio and team was a pleasant to work with when having to get my car repaired. They were very prompt and responsive. They knew I needed my car asap so they worked very diligent to have my car repaired in a shorter time. The car came back in better shape then it went in. I am very pleased to have my car repaired here and I'd come back again if needed. I'd recommend this place over and over again. read more

If I could give 0 stars I would. Our insurance approved for our car to get fixed at this shop. Tony has not worked with us and has pretty much ghosted us when ever we call for an appointment date to drop off our car. I guess they pick and choose which cars are worth fixing since ours was only a little over 1k to fix. read more

Although I hope none of you will ever have to come here, if Sh-t happens Caliber dies excellent work. located close to Blue Oaks and 65 Caliber is off of Industrial. Yelp will try to tell you it isn't just don't listen. Turn right into the industrial park right after you pass Arizona Tile. Drive to the end and turn right when you get to the Hertz Rental Yard. Caliber has a nice waiting area with free popcorn, soda and coffee. Service was good and my car was repaired by Ruth. If you have a rental covered by insurance Caliber will let Enterprise know when you get there so they can get you a vehicle. Overall Caliber did excellent work with a smile. I highly recommend them. read more

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Best shop in town. They do quality work and really care about each car that comes in the shop. Their guy Josh is amazing. On top of this all their prices are competitive especially for the quality of their work. read more

Go to this place if you need body work on you car. This was my first time taking my car for any type of work, and my first time having to use my insurance. This place definitely made my experience as great as having to give your car to someone could be. The service advisor I had, John, was awesome and shot me texts at least twice a week and will text and call if there are any updates/questions. (I also called him a lot and he was still really nice while working with my nit picky insurance; Geico) Lobby seemed nice with candy and popcorn. Mercedes, at the front desk, was super nice on the phone and helped get a rental car there and ready when I dropped off the car. They also can take the rental off your hands(confirmed with Enterprise) when you go to pick up your car. When I pulled up, my car was right up front next to the door. All shiny and clean, as the gave it a great detail; inside and out. That was really just going above and beyond. Let alone the amount of work they did on getting all the body damage out. Hope I never need to get body repairs done on my car again, but I will definitely come back here. . read more

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This was the first bodywork that I have had done in many years, and I was not looking forward to it. However, I was pleasantly surprised by the whole experience, from initial estimate to completion of work. Everybody I met there was friendly and professional. The work was high quality, done faster than promised, and they worked well with the insurance company so there were no surprises. I hope I don't need anymore bodywork done soon, but if I do I will return to Caliber on Industrial Avenue. read more

Caliber Collision - Front desk - Body Shops Near Me - Roseville, California

I would not recommend this place because of the attitude of their manager, Phil. They had me wait for 2 hours for a curtsey ride to my home / car rental company and then instead of apologising for their poor customer service (first upon confirming with Driver told he was out for lunch and would only be available to drop me in 45 minutes) but then worse upon 95 minute wait Phil comes out to inform me that he had directed the driver to run other errands and it was his prerogative to provide curtsey ride to customer. He demanded that I get the ride from Hertz the car rental company. He then proceeds to ask me if I was alright with that and I said no I was not because I should have informed of all this when I came with the tow truck and not after a 1 1/2 + hour of wait. Fortunately Hertz agreed to send for pick up with a 20 minute wait time so finally I was able to leave this place after 2 hours from the time I got there. The worse was when I got a call from my insurance company (not the insurance adjustor) a minutes later stating Phil had called them informing them that he would not repair my car because "I had not signed the papers". Without consulting with Jeff his own service advisor that had helped me or then John the insurance adjustor who told me not to sign till he had reviewed the estimate and gotten back to me........this man makes a one sided decision. I would give this place a negative or 0 star if I could due to its manager Phil, his attitude, behaviour and poor customer service. My car is there and I plan to tow it to a place with better attitude managers who can comfort a customer who has just been in an accident,,,,,,,,, read more

Been here for a repair on my mustang, they did a great job with the repair even removed sticker residue from my window that was unrelated for free. Great friendly service as well. I will keep coming back if I need more repairs. read more

Walked in Tuesday morning with the intention of repairing my vehicle myself (cash not through insurance) it was a minor fender bender, unfortunately my first time going through this process and you guys missed my business because margaret greeted me and walked me right out!! I did not have an appointment which is totally understandable however i couldve been directed or helped to make one to spend my money here!!! I was told i cannot be helped because i dont have an appointment and prompted to the front door I even called back to set up an appointment with Margaret and the conversation did not start helpful and accommodating it started with Margaret asking me how did i drive to the business if my car is broken and that it says on the front door i need an appointment which at that point im taking my business elsewhere!! Reviews looked great, best in the area and i was looking forward to repairing my car with you unfortunately I immediately walked into a competitors shop which also was appointment only, however, the front desk attendant promptly helped me make one!! read more

If I could give 6 stars I would. A super positive experience from beginning to end. A turkey flew across the font of my 2019 Jeep Cherokee taking out my passenger side LED headlight and surrounding body molding. The appointment scheduling was effortless, was greeted professionally and in a timely manner by their lobby staff (Cathy?). Bryant did the write up on my damages. He was knowledgable, friendly, and professional. Bryant did a great job of keeping me updated throughout the process. Bryant even pointed out an issue with my jeep that I hadn't noticed. Namely, my tailgate had somehow gotten out of alignment (Jeep quality, arghh) and was rubbing on the side of the body opening. It was very subtle and didn't make any noise while driving or when opening or closing. The techs did a great job on the front headlight and surrounding area! You would never know there was any damage. My Jeep is high gloss black so little imperfections are easy to see. The job was done on time and at cost estimate. From my experience, two things that rarely happen when auto body work is done. Oh, and the techs aligned my rear tailgate at no cost!!! A couple of mounting bolts on the left side loosened up over the last year of driving my 2019 Jeep (again, Jeep quality). If you need body work done, do yourself a favor and bring your vehicle to Caliber Collision on Industrial Ave in Roseville and ask for Bryant! read more

I had a small repair done to my vehicle but Antonio treated me as if I was his most important customer. The repair looks great. I also need to give a compliment to Carmen as she did an excellent job of keeping me informed when Antonio was not available. They must have a good manager. read more

I needed a battery for my two chevy trucks so I called Phil Tarin at the Roseville Industrial BLVD location to supply those batteries. Not only did he procure the batteries in a timely matter he gave me multiple choices to chose from. We have always been a fan of Caliber collision and love the work that they do. Not only will they repair your vehicle correctly they also go above and beyond with their customer service! Thank you Phil for taking care of our needs. Michael J. Carmichael, Ca read more

I recently got my GTI repaired at Caliper Collision and all I can say is go here! The staff is very welcoming on first impression and made the process very easy when doing prelim estimates on the car. John was a thrill to work with and would give me calls every Tuesday's and Thursday's regarding the status of of the repair. Once they were finished I couldn't even recognize it at all! It look brand spanking new good god! They spent 3 hours detailing and I could not be any happier on how the GTI came out. Regardless what car you have I can reassure you that they are not generalist; they are SPECIALIST in any class of vehicle. Have the confidence to go here and you won't be disappointed! read more

Caliber Collision - After! - Body Shops Near Me - Roseville, California

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I had some minor damage to the underside of my car where some of the plastic lining had partially detached when I drove over a curb. They bolted it back for me free of charge, even though I was more than happy to pay. Great service and I will be back next time I do some real damage! read more

Had a wreck, came in and the assessor pointed out flaws in my new truck showing me things I didn't see before, at the same time while there was front end damage, it seem they were giving disclosures just in case they don't do it right. The quote was in favor of man hours instead of replacing new parts for a 8 month old expensive truck. Took to another shop and the quote from Caliber was missing simple parts but parts that were important and needed to be ordered ahead of time to prevent extra delays. They had a good attitude, facility was nice but seemed like I was the only customer as in their shops were booked out. read more

When my mom got into an accident Caliber Collision was on the list of shops used by her insurance and we chose them to fix her car - I'm so glad we did! She wanted me to handle speaking with them; right away I received a call from Tony Colon, our Service Advisor, and during the entire process he kept me well informed and updated. He was such a pleasure to speak with, always so professional, friendly and very detail oriented. He even called me on Memorial day to give me an update (his day off!) because he forgot to call on the Friday before (even though I wasn't expecting a call on the Friday before a holiday weekend) I knew her car (baby) was in the best hands possible - the whole team there does such amazing work. It looks like nothing even happened! It was such an easy process, completely stress free. When we picked it up Tony and Tim gave us washing tips to take care of the paint and even a free microfiber towel - these guys really go the extra mile with extra touches to make their customers happy. It was after hours by the time we were all paid and ready to go when Tony noticed an issue with my brake lights staying on when the car was turned off and even took the time to look under the pedal to confirm the issue was the brake light switch! Talk about an extra two miles! Seriously top notch service, I highly recommend this team to take care of you and your car. read more

Came here for a repair on my Lexus Is250 , Made the right choice with this shop , fast & efficient work! The staff was extremely helpful. Philip assisted me , and gave great service ! Highly recommend. read more

I could not believe just how good they are. I was hit in the rear and what looked to be "minor" was not due the electronics and part shortages in the country. They were superlative in all aspects from the final product to their outstanding communication policies led by Shakira. The work was completed 5 days ahead of schedule and we could not be happier. 6 Stars more fitting. read more

I don't even know where to start. I've never seen a place like this. Some turd hit my car in the parking lot and took off. It was to say the least not my best day. Grumpy, hungry and hot, this place put me in a/c fed me candy and popcorn (who could hate that), brought me a drink and were kind and calming. They fixed my car better than new ahead of schedule and even cleaned it. YES, they cleaned it! Last but not least I had troubles getting a ride to pick it up as I live way out in Wheatland. The employee Tony who was helping me the whole time delivered my car to me with refreshments! Yes he brought me refreshments. Honestly I will NEVER go anywhere else and after telling my family they said they would drive up from the Bay Area to go here. Thank guys and the girl who fed me chocolate at the front desk. read more

Caliber Collision South on Industrial Boulevard did an outstanding job of repairing my Ford Escape which was damaged in a rear-end collision. The staff was friendly and professional from start to finish from setting up the appointments, coordinating with the insurance & rental car company, explaining the recommended repairs and providing daily texts with progress updates. The work was completed a day ahead of schedule and I couldn't be more pleased with the results. I feel like I have a brand new car. I highly recommend Caliber Collision and will definitely go back if/whenever I have auto repair needs in the future. What began as a traumatic experience had a happy ending! read more

Top quality experience. Seamless professional customer service. Scheduling, insurance paperwork, & car rental pu/return was a smooth process too. Our car looks like new! We couldn't be more pleased. The whole team sincerely goes that bit extra and it shows. 5 well earned stars! read more

Should you ever need paint body work this is the place to take your vehicle. They have a great deal of perfectionism. I was completely satisfied, 100% ,my vehicle was done in a timely fashion, from start to finish. read more

Had a great experience a few days ago with an adjuster named John. He was extremely helpful and professional and went above and beyond his job description to help me in a pinch. Everyone at this location was prompt, professional, and very kind, if you're looking for great personal service look no further! read more

I unfortunately scraped the front right side on my truck. It looked horrible and I was in an urgent position to have it fixed. Caliber Collision showed me professional service and broke down the cost, time, and step by step while the truck was being serviced. Curt and his team made it a welcoming experience and showed they highly value their business. It definitely showed once they completed their work on my truck. It looks like it never happened. Completion took less time than was previously thought too which saved me cost with my rental. I highly recommended them if you ever need some work done on your car or truck! read more

John and the staff at Caliber went above and beyond! Excellent customer service, great communication and professionalism.

Kurt and the staff did a fantastic job in repairing my 2014 Honda CRV. I was amazed at how quick they were able to do the repair and the quality is amazing. It looks like it just came off the showroom floor. They handled my rental car return as well. No hassles in going to the rental agency and then being taken back to the repair facility. I give five stars and highly recommend this Caliber location. read more

My car was damaged my mistake after I only had my car for a week. I took it to Caliber Collision on Industrial Drive in Rocklin and they took care of my car. The minute I walked through the door, I knew my car was in great hands. Tony took the lead and let me know what they would be doing in the repair process. He let me He also kept me informed through the whole process. I thought they would have my car for a long time. Nope! I got it back the same week. I had great service, Speedy service, and my car looks great. Tony's the best! read more

I highly recommend Caliber Collision for your auto body repairs. I was very fortunate that I had a great Estimator named John. He went above and beyond to get my car repaired, explained everything to me, and even called me to update when they needed a little extra time. I will only use them in the future!! read more

Brought my daughters car in for an estimate and repair . From first stepping in the door , to picking the car up when completed this was an outstanding experience . I would like to give a special thank you to John , he was excellent to work with . I highly recommend them to anyone who needs body shop repair . read more

I had the extreme pleasure to need the services for my dented rear bumper! The service of this team is top shelf!!! Cathy and Mercedes assist in the paperwork. Tony was my contact with my insurance company. I brought the car Wednesday and picked it up Friday, They completely expedited the process for a rental. Tony keeps you in the loop with updated text and phone calls. He also assisted me in my personal requests for improvements on my car!! The end result is amazing...my car looks new and it is 9 years old!!! Make this YOUR go to place for any unfortunate damages to your car!!! Curt is lucky to have a quality team in the body shop!! read more

Can't say enough good things about my experience at Caliber Collision today! John and James were amazing to work with, very generous, time efficient, etc. The customer service was unbeatable- they are very fair and do a great job. Definitely recommend John & James! read more