Great customer sevice!The receptionists are very friendly and extremely helpful. David did a fantastic job with keeping me informed. I love the text message feature. I received a text every step of the way. Having someone rear end me was horrible, but I'm glad I had my car fixed here. I appreciate great customer service. Thanks guys! Bianca at enterprise right next door went above and beyond with my car rental. I was very pleased! All around great service. read more

Absolutely happy with the customer service. I had a small body problem. They fixed it within 5 minutes. They even gave us a tour inside their workshop. Very friendly. Definitely will suggest anyone to go there for car repair. read more

EXCELLENT EXCELLENT EXCELLENT bryan was great kept me informed the entire time my x5 bmw looks like new thank you so much for a great job sue t read more

Edgar was really helpful. Good follow up and updates through out the process of the fix for my car. Definitely go see him. Caliber will take care of you. read more

Edgar was awesome as he provided frequent updates regarding my claim status. He ensured my peace of mind and my car has been put back to perfection! Overall, my experience was undoubtedly painless. It was truly a pleasure working with him! read more

Was not so happy that the technician took longer to re-assemble my vehicle from his estimated time and I was charged for the extra time he took, so felt punished for an accident that I did not caused. Caliber should have charge the other persons insurance company for that extra cost. I would not recommend Caliber to any friends, family or even the hundreds of costumers that come through my store. I speak of the injustice I felt I received often.... read more

Had same car in for damage repair from two different accents. Overall good experience, better with second rep, Marla, than with first. However, mechanic services are not very good. Ask them to check out air conditioning that had stopped working after accident. When we got the car back, the air worked again...for about three weeks. Took the car back in and they said they would check out the entire system. Reported that they had checked whole system out, including belts, fans, etc., and saw nothing that could be accident related. They recharged the air for free, so that was a plus, but air still didn't work. Took the car to my mechanic. He took a quick look at it and said that the entire air conditioner tension pulley was missing. He order the part, replaced the pulley. Air works. Anyways, Caliber gets good marks for actual bodyshop repair work; lousy mark for mechanic services. read more

unfortunately i've had to use caliber twice in the past year as i've had the luck of being hit twice recently. however, caliber has been great each time. they have good customer service and are very efficient. they made a not great situation easier to deal with and my car looked great each time they fixed it up. enterprise nearby is another story (opposite experience for sure). read more

This place is amazing! Got rear ended on Saturday brought my car in on Monday and have it back on Friday looking brand new! They even fixed some other minor dings in my car as well I am very pleased with the results. The customer service is great and I was kept informed of my repairs on a daily basis. Alison was my representative and she rocks! Thank you so much! read more

I'm very happy with the quality of work done on my repair. They kept me informed throughout the entire process. I also appreciate the detail provided on the final statement. Thanks Caliber. read more

I almost never do reviews but in this case it was really hard not to! Not only is the staff at the front extremely friendly and helpful but the techs and detail guys are just as amazing! I was so stressed about getting my car taken care of as it was my first accident I've been in with an injury and caliber made it so easy. My insurance sent my information over to the wrong place and while I was on the phone with them trying to get it sent over caliber already had it taken care of and an estimate waiting for me. David was a big help on making this process as easy as possible for me and making my car look as though I just drove it off the show room floor! I have to say that I do not know who detailed my car for me but they deserve a raise! I have a 4 year old that has trashed my car and when I got it back it was FULLY detailed and even smelled like a brand new car! I hope that I never have to bring my car in for repairs again but in the event that I do I will be bringing here for sure and recommending this place to anyone and everyone that needs repairs. You guys went above and beyond for sure in every way read more

I was in a crash that was not my fault (other car tried to make a u-turn in front of me from middle left-turn lane, I was in the left left-turn lane), but that's beside the point in this issue. My car was taken to Caliber Collision on Indiana. Everything went smoothly, I got my car back, and all evidence of the crash was gone, my car could drive once again, they did a great job on that (I would hope so). Months later, I decided to fill up my windshield washer fluid (when I got my car back it was empty; the crash had busted it and I lost the fluid, I didn't care about that and made no deal about it). Up until that point I had obviously not tested out my fluid spray controls. So after I got it filled up, I tried it, and found that the front and back controls for the spray were switched, but NOT the controls for the wipers themselves, i.e. when I activated the control for the front wiper/spray, the front wipers started going, but the spray for my BACK window came out. And same vice versa: when activating control for the back wiper/spray, the back wiper worked, but the FRONT spray came out. Before the accident I used my spray quite often, and it was NOT like this, I would've noticed something like this right away, because it's REALLY annoying and apparent. I even looked at where they had worked on in my car, and it was right by where this wiring is. So while it wasn't actually caused by the accident (how could an impact cause two wires to perfectly switch), it was obviously caused by them during their work on the car. So I took my car back (months later, but what the hell, guys) and told them my issue. They were all friendly and whatnot, and a worker came out with me to look at it. I showed him in detail, and he said, "Sir, it looks like it's working fine to me." I was incredulous, and tried explaining it to him like you would to a baby, but he was insistent that there was nothing wrong. It was so weird that I started second-guessing myself and had to examine it again just to make sure I wasn't crazy (I wasn't). He finally told me I needed to go to my dealer to get the wiring looked at and get a report on it so I could send it back to CC and prove that it wasn't working how it was supposed to, and as stupid as this all was, I did so just to appease him. But I didn't end up doing it because there was a charge for it, and I wasn't about to pay money for this. So I went back to CC and explained my entire story and what I was told to do and what I had (hadn't) done and why, and someone else came out with me to look at it, and THIS guy was actually like, "Yea, that shouldn't be doing that," and then the guy who had helped me initially walked by and said, "I told the sir that everything looked like it was working fine," but he was ignored and he walked away. Then we went back inside, and the guy who was helping me now went to the back to figure something out, then came back and said "Sorry, we won't be able to fix this for you because it wasn't caused by the accident, you'll have to take it to the dealer." At this point I had no more energy to worry about the issue anymore, so my car will not be fixed, but I had to say something about the incompetency of this location. read more

the only reason I took my vehicle here was because it was the only certified dealer for Mercedes-Benz in my area but never in my life would i come here again they are extremely unprofessional not returning phone calls not giving status of the vehicle my car was with them for approximately two months nothing was done to it the amount of damage done to my vehicle I would have considered a total loss just by seeing it but the representative from Caliber Collision insisted that it could be fixed after my vehicle went to the dealership it was officially declared a total loss after that nobody from Caliber Collision had the dignity and decency to call me and let me know that instead they decided to leave me a voicemail saying that my vehicle was ready to begin the body work may I remind you that this was after my insurance called me to tell me it was a total loss I would strongly recommend never to take a vehicle here read more

Wow. Could not be more impressed with how Caliber handled my vehicle and accident claim. I chose Caliber for the positive reviews on Yelp and this confirmed it. Antonio Velasco, my adjuster was exceptional and spend ample time with me giving me updates regularly. The front desk staff, Brenna and Sera always maintained a welcoming attitude in person or on the phone and smiled each time I stooped in. I highly recommend Caliber Collison! read more

Jesse P took great care of my GMC. The work was so perfect it looks factory. I recommend this shop highly.

My son had an accident on Christmas night of 2014. His 2010 BMW was totaled. It was towed to Caliber Collision and we were given a service provider named Jesse Perez. The car had some areas that really needed some TLC to repair. While it took a little longer than promised, the service provided by Mr. Perez was outstanding. I got upset a few times and each time Jesse took care of my concerns. I would recommend this shop and specifically Jesse Perez in the future. read more

Unfortunately I have had to go to many Collision Centers in my lifetime. This one is by far the best. I absolutely highly recommend Caliber Collision. The reason I rated it so high is probably completely because of David. He has a very good attitude, is extremely helpful, understanding, and genuinely concerned for the customers quality of service. All the staff at the front desk were also very kind, corteous, and knowledgable. My Audi looks as good as new. read more

I took my BMW to this shop to get an estimate for a paint job.I did not use them and went with a different company.Not only did this company charge me 150.00 dollars to put my car back together,they broke my BMW emblem on the trunk and the metal strip on the trunk. I asked them who is suppose to pay for the damage they caused and was told I was responsible. I pleaded with the General Manager and was told the same thing. I am very disappointed with this company because this is not how you do business.This just happened today and I'm hoping I get a phone call with an apology on how this was handled.I will never do business with this company again. This is a shady business practice ,and I will be filing a complaint with the consumer financial protection Bureau. read more

I took my car in on a Tuesday and got it that following Friday. I am a SATISFIED CUSTOMER. this place took well care of my fender bender. Returned my car looking brand new! Jesus zamora kept me updated on my car and everything, very good customer service. I would recommend this place to anyone! read more

If there was a rating HIGHER than 5 stars, this Caliber Collision on Indiana Avenue would earn it! My experience from start to finish was outstanding! From the moment I first walked in the door and was greeted by Dash, to the expertise and incredible status up date calls from my service advisor, Cheryl Medina, to the checkout and paperwork handled by Erica (who invited me to inspect my car first), to the final walk through and tire detailing with Justin, I was so impressed by the friendliness and professionalism of all four employees. My car, a 2015 Honda Civic, was repaired FLAWLESSLY, both in replacement and painting of the side quarter panel, and most especially in blending the blue metallic paint perfectly. So kudos, and thanks, to all the craftsmen at Caliber who worked on it! I HIGHLY recommend Caliber Collision on Indiana! And...there is a lifetime guarantee as well :-) read more

The claim was expertly handled. Edgar kept me informed every step of the way on progress being made. The whole process was very professional. read more

Great place with an amazing customer service, I would never go to another auto body shop. I had a appointment to fix my husband's BMW, this shop was wonderful in every way. It was very packed that there was no place to park so I thought that it's going to be a mess & take forever but they know how to handle things at Caliber. Caliber pre-ordered the part so when I brought the car in, the part was ready and they fixed the car in one day. The shuttle took me home right away and offered to pick me up once the car is ready. Other shops wanted 5-7 days and they wanted to patch the bumper in lieu of replacing it. read more

Fantastic service, and I was really appreciative for how sympathetic they were regarding my car accident. Very professional and organized business. Good and trustworthy guys. Highly recommended! read more

3 experiences with this shop.Overpriced and very slow.They do call you that your vehicle is ready and it is not.Bad attitude and dishonesty.

This place is great!! I recommend ARMANDO HERNANDEZ to everyone, he assisted me with professionalism, and better yet, outstanding detailed work. He took the time to actually call my ins in regards to fee, rather then let my car sit there and wait for my ins, he took the initiative. He was extremely trustworthy!! I drive a VW beetle and was a little bit hesitant b/c I know not everyone is certified to work on German vehicles, but I made the best decision by taking it to Armando in Auto collision repair. It was in great hands. read more

This place is terrible so I show up on a Saturday to pick up my vehicle I had a rental from Enterprise Rent-A-Car which is at the same location.so I go into caliber collision and let the receptionist know that I'm going to return my rental car while I wait for my car to be brought up to the front she then stop me and said that enterprise Rent-A-Car was closed and that I could leave the keys with her. What happen next is completely ridiculous I get a call on Tuesday from enterprise Rent-A-car asking me if I keyed the car really did you just asked somebody that rented the car if they keyed it I replied no I didn't key the car he then began to tell me that Saturday and Sunday would be charged and I was liable for the damages done to the car now if you pass this location on the weekend you will see at any given time they will have 5 to 10 rental car sitting in their parking lot for anybody to go up and vandalize long story short I was left with a $300 to fix damages I had no clue about and did not do I call caliber collision and let them know that the receptionist told me to leave the keys with her they are very unprofessional we tried to call and figure this out and at no point were we given the benefit of the doubt they completely blamed us for all the wrong doing my advice for businesses like this I would recommend no one bring their business here Walters Mercedes-Benz and BMW of Riverside need to change their body shop. I would strongly recommend future clients of BMW of Riverside and Walters Mercedes look for your own body shop read more

The Infiniti of Riverside Dealership recommend me to this place. I took in my G35 June 2013 for repair caused by the accident. When I got my car back the check engine light was on, and my car had trouble starting. There was also red paint and scratches on my front bumper that were not previously there. They replaced my high performance tire with some cheap brand tire which really upset me. Also, when I drove my vehicle it sounded like the rear trunk was going to fall off. I took my vehicle back in and they said the spear tire was making the loud thump noise. I visually inspected my car and noticed bolts that we not bolted on right. I had to return my vehicle three times before they fix the trunk and fasten it on right. I complained about other vibrating noise and had them inspect my vehicle. When I returned home and opened my trunk, I found the trunk body trim torn and completely damaged. It seems like every time I took my car in there was more damage done to my vehicle. I also noticed other customers complaining in the office about their vehicles. I highly do not recommend this place if you're looking for a well job done on your vehicle. I was not pleased with the service done on my vehicle at all, and every time I took my car in I had to wait 2 hours or more. If you do take your car in to caliber collision, make sure you take plenty of pictures of your vehicle before it enters the shop. read more

If you ever need to go to Caliber Collision in Riverside, CA for repairs ask for Edgar Zamora. I took my 2010 BMW M3 in and he and the team there were great to work with. He kept me posted throughout the process. I never needed to call to check the status of repairs or when to expect my car back. I was very happy with the end result. Then, like a year later, my power window regulator was loose and rattling. I asked the service rep at Crevier BMW to look at it during a scheduled service appt. and was told it needed to be replaced at a cost to me of $750 (ouch)! I was not happy at all. Caliber Collision said they guaranteed their work so I decided to call Edgar and he said bring it in. I could only do Saturdays and he accommodated me - worked right up until their closing time at noon and had his guy fix it, no problem. Said it was a loose screw. Why couldn't Crevier have done that? While I hope I never have to go to Caliber Collision again, if I do I will definitely ask for Edgar Zamora and I suggest you do the same. You won't be disappointed. read more

Never in my life have I had a better experience with an auto body shop. Several weeks ago, my 2005 Kia Sportage was rear-ended by an uninsured driver. The estimate was over $3,000. Now, my car may be almost 10 years old - but it's paid for and has served me very well for 145,000 miles! When my insurance company asked where I wanted to take it, I had no idea where to go, but chose Caliber because it was close and it had an on-site rental car facility. Little did I know then, that it would be the best decision I ever made. I was assigned Jesse as my service tech, and when the repairs took longer than my insurance would cover for a rental, Jesse told me that Caliber would take care of whatever my insurance wouldn't. When the mechanic found the car had a fuel injection problem that was not connected to the accident, but rendered the car impossible to safely drive, Jesse had Collision's own mechanic repair it for me without charge, and they picked up the additional rental car cost to boot! I am a single woman in my 60's, and Jesse and the team at Caliber helped me more than they could possibly know. Don't hesitate to trust Caliber Collision with your car - and if you do - please tell Jesse that the 2005 Kia Sportage says "Hello!" read more

Just want to give a great big shout out to Edgar at Caliber Collision in Riverside! Second time I have had to take my Honda CRV in because of others hitting me. I specifically requested Edgar again because he takes care of his clients. I was hit by a young man who had insurance, but lousy insurance, who would not provide me with a rental car until I paid for it up front. Even then they wouldn't guarantee to pay for it! I got on the phone with my insurance and then Edgar took over for me and now my insurance is taking care of everything and Edgar got my deductible waived! He could see I was stressed and said he would handle everything, I cannot tell you the load that was lifted from my shoulders! Caliber Collision is terrific and I will not take my car anywhere else. And the best thing is they have Enterprise Rental right there so I walked out and immediately got my rental car! Thank u Caliber Collision, I don't even have my car back yet but I know it is going to be perfect :) read more