Our experience with Cesar was truly top notch. He was very personable, pleasant, easy going and knowledgeable. He made our experience as painless as possible, my taking the necessary steps to inform us of the process, what to expect and deadlines. His follow through is outstanding, communicating with me every step of the way and going above and beyond to ensure that my claim was maximized. I would recommend this shop to anyone in need of their services. Everyone from their front office to back end are super nice and made us feel so comfortable. You know you found a good one, when you can talk to them just as you would your own friends or family! Thank you caliber collision and thank you CESAR!! read more

I went there today for an estimate of the damage on my car. They were very thoughtful and thorough. I received help from three of the employees. Bill Geist, Hugo, and Roy. They ended up buffing out the huge scratch and it was all gone! Wow! Thank you read more

Great effective and efficient customer service Loved the text updates and how they notified me of any changes. Done before estimated date and Bill was awesome! read more

So happy with my experience. Picked up my vehicle and the interior was completely detailed! Great customer service and pleasant staff

I brought my car in to get repaired. They we're greeted me and showed they're concerns and empathy for my situation. They kept me informed the whole process but my vehicle was delivered late. But I was surprised with the finished outcome. I said, wow the job was really well done. I recommend them this shop. You'll be surprised with the quality of work done at the outcome. read more

Very professional and friendly staff. They even detailed the car before we picked it up. If we ever have the need, we will use them again. It was just an unbelievable experience. Thank you again Caliber! Renee Jefferis read more

I tried to call several times to arrange an appointment for an estimate and all I got was an electronic voice saying, "Can't take your call now. At the tone, please leave a message..." What kind of professional greeting is that? No name, location, hours, nothing...What reputable business doesn't even put their company name on their greeting? I'd expect that from Bob The Loan Shark but not a chain of repair shops. Sounds too dodgy for me to trust. read more

If I could give zero stars I would. I dropped my car off on a Monday for a "simple repair", according to the body shop, and was told that my car would be done in 4 days, meaning I could pick it up Friday. I then received an email at the end of their work day on Tuesday saying that my car wouldn't be done until 9 days after I dropped off my car, the Wednesday of the following week. I called on Wednesday of the first week, the 2nd day of repair, and was reassured that I would be able to pick up my car on the 4th day and that it was just an error in the system. After waiting all day Friday without any communication, I called them and was told that my car would not be completed, but it was in the final stages of its repair, the priming a reassembly. However, I was assured that it would be completed on the following Monday. Monday came around and still no communication until the end of the day when I called them and they told me that I would be able to pick it up before lunch time on Tuesday, now the 8th day of repair for "SIMPLE REPAIRS". Tuesday morning comes around and I receive an automatic email notification from their system saying that my car was just now going to the priming and reassembly stage, even though I had been told the previous Friday that it was already being completed. They told me it was "a glitch in the system". Pshh yeah right, more like an opportunity to get more money from me to hold my car for longer. Tuesday afternoon rolls around and they called me telling me it would not be ready until 4:30-5:00 that afternoon, again putting off my pick up time. I was unfortunately at work and could not get to my car at that time. It didn't matter anyway, because I got an email at 5:50pm (10 MINUTES BEFORE THEY CLOSE) on Tuesday, saying my car was ready for a pickup. I went the next morning, in a furious rage, explained my story, and the only thing they offered was a $25 gift card. Really? 5 days delayed and I only get a $25 gift card? I'm so glad the waiting room was full too, because it definitely looks like they lost some business after over hearing my story. After receiving my car, I found that some of my settings on my display system in my car were tampered with. Also, my car has the ability to tell me how long its been running since its last fill up, which I had done right before dropping it off. When I dropped it off, it had only been running for 15 minutes, my average miles per gallon was 27mpg's, and it still had 380 miles left until the tank was empty. When I got it back, the average mpg's was 11, the car had been running for over 2 hours, and there were only 340 miles left in my gas tank. Even though the mileage had only gone up one mile, they left my car on for some unknown reason. Either that, or they rolled back some of my miles after driving it for 40 miles, which given that it is a 2017 Ford Mustang, isn't too farfetched of an idea. TL;DR: DO NOT USE THIS BODY SHOP. THEY WILL KEEP YOUR CAR LONGER THAN ANTICIPATED, WASTE YOUR GAS, AND USE EVERY EXCUSE IN THE BOOK FOR THEIR INEPTITUDE. read more

Excelent customer service!! They would let know the status of my vehicle from day one to the end.. Very good customer service. My car was detailed from the inside out. read more

Caliber Collision - Body Shops Near Me - Modesto, California

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Kept my car for 6+ weeks to replace front right suspension and back rear tire on my 2013 BMW 328i. Everything was going smooth the first 2 weeks, until they stopped calling me to update status of my car. They only called me a total of two times to update me on status of car the whole six weeks they had possession of the car. (Once the first week for an estimation of parts needed & to get approval from me to start working on the car & a second time the second week letting me know that they forgot to order 2 additional parts: the hub & bearing to front passenger side!). Due to the fact that I was promised follow up calls & did not receive anything after the 2nd call notifying me that they needed to order two more parts, I drove over to their business so I can personally talk to someone & see what the hold up was. (Mind you this is the sixth week they have the car). As I arrived, I was greeted by a polite front desk clerk which then I immediately asked for a manager. I asked the manager to see my car & what progress has been made. She lets me know that my car has been ready. According to her, the BMW was at the alignment shop the whole day previously before I showed up. Anyways, I find it amazing that when I walk in, my car is magically "ready" but yet you guys didn't have the courtesy to give me a call notifying me that my car was ready to be picked up. I had to walk in myself. For all I know the car could've been done a while ago. So since the car is finished, I go back to Enterprise to return the rental. The Enterprise employee lets me know I have to pay $270 out of pocket since my insurance won't cover the two weeks Caliber Collision held my car over the four week mark. I pay the employee & I have a friend pick me up to drop me back off at Caliber Collision. At this point I'm ticked off, I go back inside to explain to the manager that my insurance only covers 4 weeks for the rental so I had to pay a total of $270 out of pocket to car rental company because it stayed at Caliber Collision two weeks longer than expected. I was explaining this to the manager, who was very adamant the shop was not responsible for me having to fork out $270 extra to the rental company. WELL YOU GUYS SPECIFICALLY ADMITTED ON VOICEMAIL YOU DID NOT ORDER ALL THE PARTS NEEDED TO FINISH THE JOB CORRECTLY. THIS, IN TURN, CAUSED A TWO WEEK DELAY WHICH MADE ME LOSE OUT ON $270 BECAUSE CALIBER COLLISION HELD MY CAR FOR 6+ WEEKS. Having to pay out of pocket for someone else's mistake, let alone a shop, is unacceptable. After causing a fuss & getting into an argument with the manager, where she explicitly said after getting frustrated with me that: "Maybe I shouldn't have wrecked my car" & to "Go to another shop next time" she seen that I wasn't giving up so she tried to resolve the issue after 20 mins. She asked me to give her the rental company's invoice they gave me to send off to the branch manager so they could offer me a gift card for the hassle of paying out of pocket. She said she would keep in contact & give me a call the next day to let me know what the branch manager said. Low & Behold, never received any phone call from Caliber Collision nor have I heard from the "branch manager" that was supposed to work this out. [& TO PUT THE CHERRY ON TOP, MY STEERING WHEEL SHAKES FROM 35mph - 55mph. SO MUCH FOR THE "FULL DAY ALIGNMENT." ABSOLUTELY HORRIBLE EXPERIENCE. -Angel Rios (3/5/2017- Had my car looked at by an independent mechanic & he showed me a few places where the mechanic (who "fixed" my BMW at caliber collision) forgot or straight out didn't put screws back in place which is causing a clicking sound every time I turn. This was a $4,500 plus job and they failed to do it correctly & is now causing more problems. Highly unprofessional. If you love your car, DON'T TAKE IT TO CALIBER COLLISION. -Angel Rios read more

Worst body shop ever. Not sure how they are the preferred shop for both USAA and AAA. My truck sat at their shop for 2 months to get my aftermarket bumper replaced and a little paint work. Got the truck back, they installed the winch backwards, the grille was totally loose and the light bar was no longer working. They were very communicative when they first got the vehicle, but I had to call my insurance company to find out the status of my truck. Very disappointed with this outfit. read more

Caliber Collision did an outstanding job on my Toyota Sequoia! Someone side-swiped me a few months ago and it looked like only surface damage. Caliber Collision found damage inside and fixed it. They also detailed the inside out of courtesy! As a mom of 3 kids in car seats, I appreciate that more than they know. This place went above and beyond to keep me informed via text message along the way, too. read more

Worst place to take your car for any type of repair. I don't like writing reviews or reading long ones so I'll make it short and sweet. Your car won't be ready when they tell you it should be ready and when you do get it you will be surprised of the shitty work they do. read more

I'm very conflicted writing this review. There are pros and cons to Caliber Collision for sure. If you have Geico the shop will be recommended to you and it is a convenient one-stop shop. The rental car was waiting for me when I dropped off my car. However my insurance rep and Dena seemed well versed in some good cop/bad cop drama wherein they tried to say that my locks not working the night my car was burglarized was a coincidence and part of normal wear and tear. I pushed back because that seemed ludicrous and eventually everything got handled. The car came back with everything handled after a week and a half (which seems like a long time for a door lock) and very nicely cleaned, which I hadn't expected. I have legit paid for detail jobs that came out worse than this free one though it ended up adding three days to my wait. Overall I just didn't care for the service and having to argue with people who should have been my advocates. Next time I will use my right to select my own shop. But yeah- good detail job for sure and I did like the text updates. read more

While parking, I scraped the bottom of my bumper on the curb, broke a clip, causing the bumper to sag. I work nearby caliber collision and the company I work for takes their company cars here. I figured it's better then taking it to the dealership, at least this way i can just walk back to work. I stopped by on my lunch anticipating them asking me to either make an apt or leave my car there, etc. I stopped by the shop where a gentleman took a look at my car, he said you just need a clip, go ahead and head to the office, they can help you. Juan came out, replaced the clip, I was there maybe 7 minutes. I appreciate the help. Thank you all! read more

So disappointed with this shop. I previously used them for an old incident and then recommended my brother here. And things have CHANGED. I'm not sure if new employees/managers but people who helped me years before are no longer there and the essence of the shop has drastically declined. Sad to see it....So they gave my brother the worst experience. Very unprofessional! They told him 2 weeks and the day before he was suppose to pick up his car he thought to call and good thing he did because they said "oh a note was left saying we need 3 more days".. come that next pick up day he called in the morning and they told him 2 more days because they were having issues. They never notified him and if not for him calling he wouldn't have known. This car being his only means of transportation and he was using uber in the mean time. Also whenever he would ask to speak with a manager or ask for a loaner because they kept delaying him, a manager was somehow never around for him to talk to. Again he was told they needed another day.. so when he finally did pick up his car it was repaired, only reason I'm giving 2 stars instead of 1. But if your expecting professional and courteous customer service, DONT come here. They dont care to keep you informed though they say they will, you can never get clear answers and lord forbid you need to speak to a supervisor/manager. read more

Collision has been very helpful and considerate regarding the repairs to my vehicle. When the repair failed to hold up they contacted the insurance company and got approval to replace the part without any hassles. Everyone from the office to the shop was very pleasant and helpful. read more

I brought my Camry into Caliber Collision to fix the back bumper after being hit. Not only did they complete the job by their estimated time, they also took it upon themselves (at no extra charge) to fix another little dent in the side panel, replaced a blinker light in the front that had been out for awhile, washed my car, vacuumed the inside & wiped everything down! My car literally looked better when I picked it up, than it did before the accident. I was very impressed! Everyone was very friendly and pleasant to work with. If I ever have any auto body needs, I will definitely be coming back to Caliber Collision. Thank you! read more

This place deserves negative stars. My moms car was sent here to be fixed from being rear ended in a car accident. When we came to get the car the damage from the accident was fixed, but our radio was not working (it was working before we left the car in their car) so we left the car again so they could to try to fix their mistake which has ended up being still unfixed and on top of this cracked the dash around it and we have been told it is what it is they won't pay for THEIR mistake. I'm disgusted with this place we just wanted the car fixed not more problems. read more

Probably the most painless car experience I've ever had. Caliber worked with my insurance and got the work done quick! I was even updated on everything that was going on with my vehicle. I now have my car back and it's working fantastic! Thank you to Katarina for keeping in touch with me via email. You guys rock! read more

this use to be the ray starn body shop , i had body work with them before and they were good, didn't know was caliber collision now. had my car fix the rear fender , now is staring to show how it was fix , there were duck tape between rear fender and trunk and then pained over the duck tape , the way i see it the rear fender did not line up with the trunk fender so they tape it up and pain it. what a freaking body work .really man after 7,000.00 dollars insurance money this is what i get . don't even bother with this place. read more

Hand downs the best place to take your car, as soon as I walked in I was greeted and offered coffee & popcorn... mind you that they were busy and made sure I was taken care of!! Jimmy is such a great estimator he made sure to hear my issue and makes sure my car would get fix and look brand new. I would highly recommend caliber collision :) read more

I had an appointment to drop our new Chevy 4x4 Silverado truck off for repairs after a rear end incident through USAA. I arrived 5 minutes early only to walk in to find the Manager and a claim specialist in an altercation. I stepped outside to wait after speaking to the office manager to announce myself. She was more than accommodating and apologized. She was trying to find a resolution to get me another claim adjuster but instead the Manager came outside to demean, confront me and told me to go to the other Caliber on the opposite corner on the following Tuesday. I realized once he walked away I needed them to contact the rental car company to cancel my pick up and he once again stepped up to be confrontational making comments that I had made my point to go. He would not allow me to speak and after more than several repeated comments to stop talking I was able to ask the office to contact enterprise. Beyond disgusted by this Managers behavior. In no way does he represent Caliber positively. I can only imagine had I left my new truck there what I would have dealt with. If he can behave like that in front of a new customer to his location I do not want to think how he behaves without customers. Customer service should be a priority for any Manager. He failed, he not only lost my business but a significant amount of money for his company and a negative report to Military insurance that is the main source of claims for Caliber. USAA thankfully found me a new Collision center with excellent service, Mike Rose's Autobody in Pittsburg 5 stars hands down. Positive side is Rose's treats Geico & USAA Military service members and their families with respect. read more

I recently got my Hyundai Sonata worked on at caliber in Modesto and their staff was very kind and helpful throughout the whole process. It only took a few days and my vehicle was back on the road and I couldn't be happier! read more

I got my car earlier than I expected Caliber collision's tuck care of me people there are really nice and quick to help you out. I'm so happy!!! I got my car back caliber on 10th st modesto replace my hood, the side where it was damage, new tire all brand new lights and clean in side and out side of my car they did more then I expected I'm so happy with the service guys. read more

So I got hit call my insurance the next day they said they had this Express shop in Modesto called Caliber Collision that I can get a rental there drop my car off of there and all this great stuff so I took it there my car was fixed in about 10 days they called said that they had to wait to put the clear bra on because the guy was out of town so bring it back on the 20th or somewhere to come to my house that's fine and dandy so I'm driving in the evening and my lights go out so I'm like clicking them back on then they come back on so I called him and they tell me to bring it back down I take it back down there and the manager enron. Starts to tell me a story about a car he had like mine that the headlights did a similar thing okay that's great but before my accident my headlights it and do that and I want my car return to me the same way that it was before the accident. So he says he's going to send it to the Toyota dealership and they'll give me a rental car so I get my stuff they said they had to find a way to give me to Enterprise so I took off walking the lady comes out to me driving down the street hands me a a rental note and tells me that that's my reservation number so I get to Enterprise they seen they can't find nothing I'm already more irritated I spazz out on them and they refuse to rent me a car so I call back to Caliber Collision and Enron tells me I can come back and pick up my car he talked to Geico and I can take it anywhere why would I want to take my car anywhere when they fix it in the first place when I should have took it anywhere from the jump so I went back in and I apologize to the lady in Enterprise and she let me get a rental car and informed me that I had to get a small economy because the rental wasn't being covered by Geico the shop was paying for it keep in mind when Geico was paying for it I had $35 a day which was a nice luxury car so why should my rental be any different so if you can and you have insurance and they allow you to use any body shop do not use their own Express Body Shop which is Caliber Collision because they're all in the same scam together between Enterprise Geico and Caliber Collision I dropped my car off the initial time on Saturday my deposit wasn't returned to me by Monday because the rental was still open so Enterprise was still charging Geico the 2 days I didn't use it it's all a big old scheme read more

Went in for a estimate and loved the attitudes and atmosphere that Arianna and Melina created. Both were very knowledgeable and helpful with all the questions I had for them. I wouldn't go anywhere else for your collision needs. read more

People that work here are super nice and informative but their actual repair was horrible. I was rear-ended the day before Thanksgiving of 2017 and the other person had Geico which is contracted to go through Caliber. Front office and the lady who looked at my car were very friendly and explained exactly what would be done and I felt like they would do a great job. They did text me through out the repair but whenever I asked a question it was always answered with a general answer instead of the specifics I asked for, I figured oh well this is probably not the person doing the repair. As soon as I picked up my car I pointed out that the color didn't match. I was then told that white is very hard to match and it was because the clear coat was gone on the part that wasn't painted, Um... What??? I have never heard of white being a hard color to match and my clear coat was definitely not "gone." I was in a rush though and wanted to leave to go out of town an hour before they finally said it was done so I left. Once I got home the paint looked even more obvious and the bumper looked like it wasn't lined up properly. The car also felt like it was riding rough in the rear. My dad ended up lining up the bumper properly but I didn't bother going back for the paint since I got such a lame excuse to begin with. I'm only giving them 2 starts because of the costumer service but in the end that wasn't that great either. Would not go back or recommend. read more

I was rear ended a while back, nothing major but still required work to repair the area damaged on the trunk. Caliber received my vehicle and it took less than two weeks to complete the repair. Furthermore, the team went above and beyond just the repair of the trunk and even repainted my rear bumper (it was faded as most plastic bumpers do these days)! In my opinion Caliber Collision went above and beyond for my repair. I was so very excited to see the condition of my car being better than when I dropped it in. Lisa and the team at the 10th street location did an amazing job! I'm planning on taking it back so that the front bumper (also faded) can be repainted as well! read more

This is by far the worst body shop in Stanislaus County. Had my car towed there 6/20 and on 6/21 get a call from a giggling front desk person stating that my car will be towed there today. Really? Uh hello, my car was already there. Next I get a call from the same person which was nice because she was not giggling this time tell me or my wife to come by and sign an authorization. My wife shows up with our kids thinking she has to sign a paper and leave because I'm in San Diego only to find out they have not even looked at the car. How the Heck is this place a USAA preferred body shop I have no idea. Well as my wife with our kids is waiting there for 50+ minutes its hot and a homeless person walks in to steal some stuff. This is the last straw, we called USAA and informed them to take the car to any other shop. The Acura will be leaving there shop today. Stay AWAY from this place and heed the other reviews. Oh and by the way girl at the front desk, your not all that. read more

If you're looking for a shop to "restore the rhythm of your life" this is not the place, if you're looking for mediocre work, poor customer service, and delayed repairs, this is the place to go. This shop has no quality control, they tried to return my car twice with dents and fitment issues. When I finally picked up my car two months later Bill apologized for taking longer than expected and asked me to leave a good review since he says they did a good job with the repairs. After driving off I noticed my car's break lights, turn signal, and backup cam were not working, I called Bill to let him know but he had no solution instead he was rude and told me to fix it myself. The car has a large smudge in the paint and it seems to be chipping fairly easy, they did not leave my car in the condition it was prior to the accident and will never bring another vehicle to them. Don't let your insurance bring your car here, find a shop that does quality repairs and doesn't cut corners like these people. I have a feeling the good reviews are from employees or family members because this shop is trash. read more

What ever you don't take your vehicle to these people. Our 2016 Malibu has been in and out of this shop multiple times for one repair. Our last encounter this week they lost a payment inbetween them selfs and our insurance company so they held our car hostage. Even when we called Modesto Pd the police laughed and said there was nothing they can do, they get calls weekly about Caliber Collision holding peoples cars. So we paid the missing money out of pocket aprox. $1,300 now hoping we will be reimbursed when the payment has been found. AND GET THIS CALIBER COLLISION my wife was on the freeway 2 days ago and lost all control of the braking and acceleration on the vehicle thank god police officers responded quickly and had to follow her on the freeway till her car eventually stopped. Now our Malibu is at the Chevy dealership getting fixed by professionals. CALIBER COLLISION look at my last name on this review your gonna be seeing it on some court documents soon. read more

This was by far the WORST experience I have ever gone through with a car shop. Let me start from the beginning, where they left my car parked in the lot for two weeks. I called to see what the status was and they didn't even realize they had my car. I drive for a ride share company and this is a huge deal since that's two weeks of lost wages due to them! So anyways they finally took apart the damaged area and then ordered parts. It was almost two* months before my car was returned.... and it wasn't even fixed. The headlight wasn't aligned, they didn't put the clear bumper decals on, and my windshield wiper water sprayer didn't work. It doesn't end there though, because when we got into the car there were spiderwebs literally all over the interior. My fiancé and I were kind of joking about it while I was driving home when a spider the size of my pinky nail jumped onto my neck.... now you may be laughing at me, but I was ten kinds of upset at the time. They had to take the car back to make the fixes for another day, but the icing on the cake was... A few weeks later I went to get a tire rotation and guess what was missing... half my f'ing lug nuts on the tire they repaired! The tire shop guy said I was just plain lucky my tire didn't fall off over the 3k miles I drove with my tired half bolted on. Do not go here if you have the choice. The only saving grace that gives it even one star is their staff was friendly. read more

This place told us we would have our car in 5 days. After 7 days we inquired and were told they got wrong parts. They never contacted us. Then after 10 days we were told the women helping us left and she screwed a lot of stuff up. Not our fault! After many excuses we still dont have our car and its 20 days later with another excuse they are waiting on the part. Each time they NEVER contact us, we have to call them. I would NEVER take my car to them again. read more

I run a satellite branch here everyday for Enterprise and everyone that works here is always very nice and I continually witness exceptional customer service from everyone working here. If my vehicle ever needs repair, I will be bringing it to Caliber Collision. Keep up the good work! read more

The office staff is terrible. They don't keep you updated, they don't know how to return phone calls after they promised they will. They make excuses when they don't have the information for you. I did not feel a welcomed vibe from them. I'm still waiting for a phone call to be returned. I was almost charged 250 extra from the rental company because of them. I was not happy at all with the customer service from the office staff, not to mention their presentation when you approach the desk area is terrible. read more

I arrived a few minutes early and stood at the counter for 15 minutes while an employee seated there at the front was seemingly ignoring my presence. It wasn't until a gentleman walking from the back past a door with a window noticed me entered the front office space and asked if I'd been helped. He handed me a form and I provided my basic info; name, address, & phone. My insurance type was inquired. I have Geico but the other party's insurance was not and that is who the claim was through. That seemed to have a significance there. I was never once addressed by my name nor did anyone introduce who they were to me or explain the process to me. We looked at the damage on my vehicle and I handed over the keys and that was that. I sat in their wait room where another customer who had the same appointment time as me and Geico insurance arrived later was greeted with the offers of water and a fresh pot of coffee they were going to brew and even made aware where the restrooms were if needed. It seemed as if they were fully staffed with 4 people in the front office and the gentleman with my keys had walked to the back of the shop. I was clearly invisible as two employees were discussing another apparently absent employee's personal life rather loudly while Geico customer had her damage assessed in the back of the shop. There was a giant cut out of the Geico lizard in the lobby with customer's first and last name's and appointment times. If you were not a Geico customer you were not on display. I would think this could also be a privacy issue, what if you didn't want you first and last name displayed for all customer's/ patrons to see? . The Enterprise driver had been there over 15 minutes politely waiting for me. The other customer was acknowledge again by name, explained the process, and was handed a booklet of material with all her information as she returned from the back of the shop. She was even asked "is there anything else we could do for you?" I just sat in the waiting area to be acknowledge yet again. Then a woman approaches the counter and shouts out a name twice, (there was myself and the Geico customer in the wait room only) I didn't respond because although the name started with the same letter it was not my name. My name is pretty simple, it's english and reads just like it spells. She then walked around the counter and approached me stating "lets get you started on paperwork". Gee why wasn't that initiated when I arrived? Or prior to the other customer who arrived late with the same appointment time? Still no one addressed me by name or introduced themselves. I only had one question; "can I have a rough estimate as to how long my vehicle will be in the shop?" The unknown woman at the counter stated "I can't tell you that I haven't seen your vehicle." It was sitting outside the window if she wanted to look at it, no more that 10 feet away. I live 2 hours away but work in the area so having some sort of idea would have been nice. She stated she could send it via email if I liked. Customer service does not exist here aside from the unknown gentleman who greeted me with a smile and took my keys. read more