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    Care Collision

    5.0 (2 reviews)
    Open 8:00 am - 5:00 pm

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    Services - Care Collision

    Bumper repair

    Collision repair

    Auto customization

    9 More Services

    Dent removal

    Auto exterior customization

    Auto frame straightening

    Auto frame testing

    Auto hail damage repair

    Paint and scratches

    Vehicle painting

    Rust damage repair

    Rear-end damage

    Care Collision Photos

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    10 months ago

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    1 year ago

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    Joey D.

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    Heritage Ford - Heritage Ford Parts Department 3% charge for using a credit card!!

    Heritage Ford

    (55 reviews)

    A disappointing experience with Heritage Ford…read more I brought in my 2020 Ford Escape for an oil change and a repair of my power liftgate button. I also had an issue with the Ford Pass app; it was showing that my car was in battery saver/sleep mode. At the counter, I was told there was also a recall that they would handle. When explaining the app issue, the workers at the counter rudely told me "I have no idea what that is, just call them." So much for the $295 diagnostic fee! After "working" on the car all day, I picked up the car and was told to bring it back once they got the parts in. I brought it back in the morning two days later. They called saying the button was fixed. As soon as I sat in the car to drive out of the lot, I noticed the check engine light was on. How weird, I came in for an issue with the trunk...but the check engine light is on now? I bring the keys back to the counter to find out why the CEL is on and find that they were going to let me drive off without having even worked on the recall! Later this day, I'm called again saying it's ready and that the light was on because the technician had forgotten to reset something. I come in, still not knowing why the battery is in sleep mode and why I can't access the remote features in the app. I end up going on a goose chase throughout the dealership, with the only solution seeming to be "try logging out and back into the app" and "turn your phone off and back on." The issue was confirmed to not be with the app at all, but the technicians refused to see what the physical issue could be. You guessed it, I requested them to figure it out and they kept the car another night. Next day, they tell me there was an issue with the charging system. They didn't notice this earlier when they supposedly did a scan of the car's entire system? I got to have this absurd and annoying experience for over $850. I am not very familiar with cars but I feel like this was grossly overcharged for the issues I experienced with Heritage. The staff at the service counters have a serious attitude problem. I understand they are very busy in the mornings, but it seemed like they simply did not want to help or hear what my car issues were. When one person didn't know they answer, they just shoved me onto someone else who did not care to help me get the answers either. The service department did a lousy job at checking their boxes and making sure everything is ready and working before returning the car the customer. When paying, the cashier was barely paying attention and couldn't hear me while she had her AirPods in. The sales department is much better though. I bought three vehicles with their fleet manager who is super helpful. He really made the purchasing experience feel personalized and special. He may be the only person in the dealership who doesn't hate their job. I would also like to note they have a good shuttle service. They will take you to and from any local area (even neighboring cities like Salida and Ripon) while your vehicle is being serviced. I would say, only come here if you have to.

    DO NOT TAKE YOUR CAR HERE! Not same service as use to be. Took my car there for second time to give…read morethem chance to fix bumper they replaced. Picked up again today both sides of bumper are still hanging. Save your time not worth fight etc with this company that in past use to be only place I took my cars. New bumper replacement they did literally both sides of bumper is hanging loose and all staff says job is completed correctly and huge argument that car is ready to go. Took time out of my busy schedule to try let them correct back bumper they replaced and have to pretty much argue turning car in that it was back bumper not the front bumper. After all that my bumper is still loose and not even attached on either end... DO NOT LEAVE YOUR CAR HERE ONCE YOU DO THEY DONT EVEN REMEMBER YOUR NAME OR THAT THEY EVEN KNOW THEY HAVE YOUR CAR OR PART WHEN YOU HAVE TO CALL THEM.

    Care Collision - bodyshops - Updated May 2026

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