All I can say is if you need work done on your car, Car Collision is the place to go. I've never…read morehad such good work & customer service. They finished the work in and an unbelievable amount of time. The work was top notch, my 6yr old car looked brand new. Thanks Jeff and everyone at Care Collision.

Fantastic job by Joey and team in fixing my rear bumper issue…read more Estimate was reasonable and I paid what was estimated. They also delivered on the promised date. A honest business that you should consider for your next car repair when it comes to body repair. I also liked their use of SMS to keep me updated on the progress of my repair. Thanks, Joey & team!

On behalf of my business partner who went here. I have always gone to Oakdale Certified Collision…read morecenter which is amazing. I went to McHenry because it was closer and fit into my schedule. My first impression was how unprofessional they were, as a business person myself. I was in complete shock when I walked in, mid conversation, the front desk answered the phone in the middle of our conversation. I wouldn't have thought anything of it if she was letting them know, "Please hold" but she continued having a 6 minute conversation in the middle of our conversation while I just stood there not knowing what to do. She hung up and said, "Thank you for holding!" I was so shocked, I just smiled. Then I came to drop off my car and nobody was inside, I waited at the front desk for about 5 minutes, walked back outside to my car and came back in and still waited, then someone finally came in from outside. In Oakdale, someone is constantly at the front desk and you also speak with the repair worker during the estimate meeting and speak with the same one after for a run down. It is also them doing the estimates so you're hearing directly from them, not the office people. They would call while I was at work so I would text back. As I was managing a drop off person so I could let them know a pick up time the person messaging me was so rude, stating I didn't answer their question if I was picking up my car. They weren't rude when they approached you so it also came as a shock due to this. I was in shock that they are ok with treating customers this way and how they weren't more patient or understanding. By all means, I could go on and on but this was enough for this short glimpse. Oakdale one is worth the drive from now on, once was enough. I feel bad for the hard workers there who try their best

Service is horrible. The do half a$$ work knowing they will get paid from insurance. Bunch of…read morejokers. They nickle and dime the insurance companies. After several months of back and forth finally was able to take my car to caliber. It was fixed honestly.

I highly recommend taking your vehicle elsewhere. They did a horrible job on my SUV, and the…read morequality of work is actually dangerous. The steppers they 'repaired' were installed so poorly that my children and I have constantly tripped and almost fallen. On top of that, my door handle was left loose and falling off. I had called them when I first noticed these things and after too much back and forth they have to order this and that I just decided to not deal with them anymore. The work was lazy, unprofessional, and the customer service was just as bad, especially dealing with Gloria. Save your time and stay away. I came here because my insurance covered it but I should've done more research on this place.

Dealing with this place was such a headache! No updates on your car, when you call to get an update…read morethey're never there and fail to call you back every time. When my car was finally done the alignment was still off and other things were still not fixed. They then offered to tow it and fix it in a couple days, now we are a week after and the cars still not done.

Went to the local Audi dealer and they said Kruse/Lucas was their Audi authorized body shop. Well,…read moreI went there and they said they weren't an Audi Authorized body shop anymore. Eric that they don't even like to work on Audis. He stood behind my car, which had a couple of small 1" paint scuffs and a little dig in the bumper cover, and told me how much work would be to repair and would be about $5000.00! Refused to write me an estimate. He said they also don't work with State Farm Insurance, cause they won't pay their (high) labor rates. He said I'd have hundreds of dollars of out of pocket AFTER the insurance paid them if they did the work. I am baffled a place like this is in business. Below is the damage, as you see, very minor....

Unfortunately I had to have my vehicle repaired recently and was immediately directed to another…read moreshop, according to my insurance "work not completed at a direct repair facility will result in a no guarantee of work , I decided to go here anyways. Gio handled my claim professionally and in a timely manner. I understand the repair process takes time so I only called twice and was given straight forward answers. I wanted a high quality repair not a direct repair butcher job is why I chose Kruse Lucas Body And Paint and I am not disappointed with the results. The "value for your money" can be defined in a single sentence They are not a cheap shop, they are a high quality repair facility. I hope to never be back.

Just like what the others said don't bring your car here and if you do make sure to inspect every…read moresingle inch of your car, after my car was returned to me the overhead console was now loose appearing to be slightly unglued and you can shake it loose, now also theres condensation on my left front lamp and these issues are non existent when I brought my car in, totally unrelated to the collision repair that transpired. I also got a text asking about the checks since they were tracking payment. This bodyshop had possession of the checks the entire time I even sent a screenshot of the check my insurance sent me and an email from my insurance stating that they already sent a check as portion of payment which this bodyshop cannot use for anything else since it was addressed to my hubby. I used this Bodyshop years ago and had no issues sadly it has deteriorated. Will never ever use them again.

Great customer service, very efficient and friendly. They did an amazing job on rims, painting my…read morecaliburs, and smoking out my rear lights. Will definitely come back.

H&R repaired my front bumper and wheel alignment like nothing even happened to it. After a vehicle…read moreaccident, other driver's fault, all the repairs were dealt through the other driver's All State Insurance. All the repairs and even my Enterprise car rental was paid by All State. The Technicians made my truck look brand new again. They even wiped down the interior and washed the exterior of my truck. I know everyone's vehicle repair situation is different but my situation turned out perfect.

This place is extremely unprofessional! They had "fixed" a bump on my 2020 Camry a couple years ago…read morebut it obviously wasn't done correctly because the paint started chipping off and you could see rust building up. I took it in to show the owner and manager of the shop and they made it seem like it was my fault. They took no accountability for the workmanship and didn't offer me anything in return and I eventually got them to fix their mess up on my car which should have been handled correctly the first time. I tried to get a rental vehicle from the manager/owner because I would be without a car for a week or maybe longer. He told me they can't do that and that he's loosing out on money because of this. What a joke! Don't take your car to this place!!

A disappointing experience with Heritage Ford…read more I brought in my 2020 Ford Escape for an oil change and a repair of my power liftgate button. I also had an issue with the Ford Pass app; it was showing that my car was in battery saver/sleep mode. At the counter, I was told there was also a recall that they would handle. When explaining the app issue, the workers at the counter rudely told me "I have no idea what that is, just call them." So much for the $295 diagnostic fee! After "working" on the car all day, I picked up the car and was told to bring it back once they got the parts in. I brought it back in the morning two days later. They called saying the button was fixed. As soon as I sat in the car to drive out of the lot, I noticed the check engine light was on. How weird, I came in for an issue with the trunk...but the check engine light is on now? I bring the keys back to the counter to find out why the CEL is on and find that they were going to let me drive off without having even worked on the recall! Later this day, I'm called again saying it's ready and that the light was on because the technician had forgotten to reset something. I come in, still not knowing why the battery is in sleep mode and why I can't access the remote features in the app. I end up going on a goose chase throughout the dealership, with the only solution seeming to be "try logging out and back into the app" and "turn your phone off and back on." The issue was confirmed to not be with the app at all, but the technicians refused to see what the physical issue could be. You guessed it, I requested them to figure it out and they kept the car another night. Next day, they tell me there was an issue with the charging system. They didn't notice this earlier when they supposedly did a scan of the car's entire system? I got to have this absurd and annoying experience for over $850. I am not very familiar with cars but I feel like this was grossly overcharged for the issues I experienced with Heritage. The staff at the service counters have a serious attitude problem. I understand they are very busy in the mornings, but it seemed like they simply did not want to help or hear what my car issues were. When one person didn't know they answer, they just shoved me onto someone else who did not care to help me get the answers either. The service department did a lousy job at checking their boxes and making sure everything is ready and working before returning the car the customer. When paying, the cashier was barely paying attention and couldn't hear me while she had her AirPods in. The sales department is much better though. I bought three vehicles with their fleet manager who is super helpful. He really made the purchasing experience feel personalized and special. He may be the only person in the dealership who doesn't hate their job. I would also like to note they have a good shuttle service. They will take you to and from any local area (even neighboring cities like Salida and Ripon) while your vehicle is being serviced. I would say, only come here if you have to.

DO NOT TAKE YOUR CAR HERE! Not same service as use to be. Took my car there for second time to give…read morethem chance to fix bumper they replaced. Picked up again today both sides of bumper are still hanging. Save your time not worth fight etc with this company that in past use to be only place I took my cars. New bumper replacement they did literally both sides of bumper is hanging loose and all staff says job is completed correctly and huge argument that car is ready to go. Took time out of my busy schedule to try let them correct back bumper they replaced and have to pretty much argue turning car in that it was back bumper not the front bumper. After all that my bumper is still loose and not even attached on either end... DO NOT LEAVE YOUR CAR HERE ONCE YOU DO THEY DONT EVEN REMEMBER YOUR NAME OR THAT THEY EVEN KNOW THEY HAVE YOUR CAR OR PART WHEN YOU HAVE TO CALL THEM.

The people are nice and my car looked great BUT they didn't put my spare tire back or the tools and…read moresuch from my trunk! AND they didn't put not put my convertible top back together correctly. My husband had to take it apart and put it back together correctly.

I was expecting a high grade car wash and they delivered a brand new car!! It looks perfect, smells…read moreperfect, and they got the ketchup marks out of my beige headliner! I could not be more thrilled with the service, they were kind and helpful on the phone and in person, and it was done the same day! absolutely wonderful experience. They exceeded all expectations!