Horrible place to take your vehicle. The customer service is the worse, you can't get any…read moreinformation about your vehicle on hold for 10 minutes and it hangs up. The list goes on and on

The BMW dealer recommended Platinum when someone ran into my wife's car. They did a great job…read more Got us in quick and back out quick. Her car was detailed when we picked it up. I really like this place.

Would put no stars if it was possible.. place tried to charge more than half the vehicle's worth &…read morelied about damage. Still fighting this w my insurance haha

After reading all these comments, I'm not sure where they were. We have had a wonderful experience!…read more Communication was good when we initiated, service was great and workmanship was excellent! Being in Midland, turn around time isn't the quickest, but that is to be expected with all the business in this town!

On a windy day a truck door hit my drivers side door leaving dents and ugly scrapes. I took it to…read morePat Gray since I had used them before when some guy backed into my vehicle. I had a very positive experience with them so i was confident in taking my Ford Explorer this time. They were very thorough and quick in their estimate for Nationwide Insurance. The insurance company drug their feet in getting everything approved so Pat Gray contacted them many times on my behalf. As soon as they got clearance they worked on it right away and completed the work in a very timely manner. I also received thorough updates from Steven regarding the progress of my vehicle. When I picked up my vehicle it looked brand new. It was quality workmanship and it was cleaned and washed. I also inquired about replacing the weatherstrip trim on my car door. Scott told me he would order it right away and 3 days later he called me to bring my car by and installed it right away at no charge. Actually this is the third time I have used this body shop and have had a great experience each time! Thanks Pat Gray for the great customer service and taking pride in your work! Lisa L.

The left side which wasn't touched has no gap.. looking from the side my hood is lifted only on the…read moreright side they were supposed to fix. My car was given back, poorly put back together. Insurance gives them a budget on what they can fix which was weirdly stressed throughout them having the car.. budget and work ethic are two different things. Taking pride in your work if you will. As the paint job can give you and example. Stressed their budget then and upon pick up and expressed to the person they called to pick up the car that WASNT ME, NOR THEIR CAR. Insurance gives them a budget on money, not their work ethic & performance. Time frame continuously extending, never received updates to be notified on status. Didn't know anything at any point unless I contacted them myself. Like when insurance contacted them letting them know changes were made. They put the wrong name down to hold place for my car. And called the wrong number when the car was finished. This person made them aware of calling the wrong number and still didn't reach out to me to make me aware of my car being finished. Despite me calling continuously on my personal number. The link they provide with texts and calls to stay updated, no one updates you nor answers. My link gave me the go on my car being ready for pick up, and I double checked by calling and he said they had no control over the link and kept the car an additional week. Front desk worker, is highly unprofessional, personality, attire, professionalism didn't seem to exist to her even though she chose a customer service position? a mess if you will. Ignored when you walk in, she wanted to continue gossiping in the back and told me to wait. Won't greet you upon entry even though this is her place of work, she chose this position she chooses to clocks in to get paid for. Yet treats customers like doing her job is an inconvenience. Lady that sits closest to the entry door. You'll know as soon as she chooses to look up and say anything . One big disappointing and dissatisfied experience. Will never recommend

I am JR Silva, a 35 year resident of Midland and a proud member of the educational community of…read moreMISD. I brought my truck to Midland Paint and Body Shop for an estimate for two minor fender benders. I was given an estimate and a date for service. The estimate was more than fair and I took my truck in on the date given and it was taken in. I was given a week window to get the truck fixed up, and it was done on time. Wow! My truck looks amazing! I dare anyone to look at it and find a blemish, a lump, faulty paint, or anything wrong with the job done! I am one extremely happy customer and strongly recommend this shop to anyone needing this service. I have found an authentic shop that does an honest day's work done with pride and courtesy!

Worst body shop experience I've ever had. I took my car to Julio's Body Shop and the results were…read morebeyond terrible. The new bumper they put on wasn't even installed correctly -- my dad had to pop it in because it was hanging loose. The paint didn't even match and was already cracking. On top of that, my horn doesn't work, my cruise control doesn't work, my outside temperature sensor stopped working, half of my driver-side headlight doesn't work, and even the battery warning light came on after their so-called "repair." When I took it to a real mechanic, they told me this was one of the worst jobs they've ever seen. They said whoever worked on my vehicle didn't even bother to plug things back in properly. That explains all the electrical issues I'm now dealing with. When I asked Julio about it, he suddenly claimed the wires were "spliced up," which is completely untrue. Funny how he only mentioned that after I brought up the check engine light and other problems. If I hadn't said anything, he probably wouldn't have admitted to anything at all. To make things worse, the customer service is just as bad. His mother, who works the front desk, was rude as hell. When I asked how long the repair would take, she gave me attitude and snapped back, "None of your business. When you have your own shop you can do what you want." Completely unprofessional and disrespectful. Julio also ignored my calls and texts, and when I finally reached out again, he acted like he didn't even know who I was. Totally shady. And to top it all off, he randomly told my wife he was "7 months sober from meth." Totally unnecessary and not something a customer should ever hear. Here's some pics of the horrible job they did so you can see for yourself. NEVER have I ever seen work done this poorly. I was supposed to bring the car back to let him "fix it," but I'm not risking letting him mess it up even worse. I'm taking it to a real mechanic who actually knows what they're doing. If you care about your vehicle, avoid Julio Jr. and this shop at all costs.

I rarely leave reviews, but this experience honestly deserves one…read more I was in a rear end accident and took my car here expecting professional repair work. What I got back was completely unacceptable. The paint job was poorly done, uneven, peeling, and full of visible imperfections. It honestly looked worse than before I brought it in. Trying to give them a fair chance, I took the car back and asked them to fix it. You would think they would make it right the second time, but somehow it came back just as bad, if not worse. At that point, it is not just a mistake, it is a clear lack of care, skill, and accountability. I am extremely disappointed. When you trust a shop with your car after an accident, you expect quality work and attention to detail. That did not happen here. If you care about your car and how it looks, I strongly recommend going somewhere else. This place will only leave you frustrated and stuck with subpar work.

Was randomly driving by a few weeks back and spotted this establishment. It wasn't super packed…read morelike all the other places around here so I made a call. The owner answered and told me to stop in anytime for a free consultation. He didn't try and upsell me on anything and in went my Tacoma for hail repair. They took great care of my vehicle and worked with my insurance company (GEICO) with ease. They offer a free rental, paid my deductible and even detailed my vehicle when it was all done. Couldn't be happier as it looks brand new again.

Took care of everything perfectly, very fast. Washed and cleaned vehicle very good pricesread more

Tom is an amazing guy! The door on my F-150 was hit by another car door and unfortunately it left a…read moredent that I was sure could not be removed. I was so glad I found Tom. He met up with me that same day and was very friendly and professional. Best of all he repaired the dent as if it was never there. I highly recommend him for paint-less dent repairs. Thanks again Tom!