Very good customer service. Received an estimate quickly. I will use this company to repair my…read morevehicle in the future

About a year ago, we hit a semi-truck tire on I-20, causing significant front-end damage to our…read morevehicle. We took it to Mid City Collision because they were the body shop recommended by our insurance company. Although they repaired the damaged front-end components, the cooling fan was apparently not properly addressed. About a week after picking up the vehicle, we had to bring it back because the fan was making a noticeable rattling noise. Rather than taking our concerns seriously and properly investigating the issue, they refused to acknowledge the noise we were hearing. Even after I showed them videos. What makes this experience even worse is that this has been an ongoing issue for an entire year since the original repairs were completed, and we are still fighting to get the vehicle properly repaired. Despite the unresolved issues stemming from the original repair process, Mid City Collision is now refusing to work on the vehicle. It is frustrating to trust a shop recommended by your insurance company to repair significant damage only to spend the following year trying to get the job finished correctly. Based on our experience, I would not recommend Mid City Collision. The lack of follow-through, accountability, and customer service has been extremely disappointing. If you need collision repairs, I would strongly recommend considering another shop.

I am JR Silva, a 35 year resident of Midland and a proud member of the educational community of…read moreMISD. I brought my truck to Midland Paint and Body Shop for an estimate for two minor fender benders. I was given an estimate and a date for service. The estimate was more than fair and I took my truck in on the date given and it was taken in. I was given a week window to get the truck fixed up, and it was done on time. Wow! My truck looks amazing! I dare anyone to look at it and find a blemish, a lump, faulty paint, or anything wrong with the job done! I am one extremely happy customer and strongly recommend this shop to anyone needing this service. I have found an authentic shop that does an honest day's work done with pride and courtesy!

The best at their paint work craft! The match is fantastic, real artists at work there.read more

Everything requested was done, on time, at the agreed price. Would happily use or recommend them to…read moreanyone.

Save yourself the headache and stress....find a reliable shop!!…read moreThey had my car for 3 months and didn't make repairs that were paid to do. When I took my car back to show them, they were very rude, kept my car another 2 weeks and repairs still weren't made. My car came back with a black grease in several places on the inside and the car was extremely filthy inside and out. I don't know how they stay in business!!

Took my car in for a repair and the folks at classic paint & body were very friendly and…read moreresponsive. I had gotten several quotes and they were the most reasonable. When it came to the work that was down it was very professional and excellent quality. I was very pleased with the work done.

Was randomly driving by a few weeks back and spotted this establishment. It wasn't super packed…read morelike all the other places around here so I made a call. The owner answered and told me to stop in anytime for a free consultation. He didn't try and upsell me on anything and in went my Tacoma for hail repair. They took great care of my vehicle and worked with my insurance company (GEICO) with ease. They offer a free rental, paid my deductible and even detailed my vehicle when it was all done. Couldn't be happier as it looks brand new again.

Took care of everything perfectly, very fast. Washed and cleaned vehicle very good pricesread more

Would put no stars if it was possible.. place tried to charge more than half the vehicle's worth &…read morelied about damage. Still fighting this w my insurance haha

After reading all these comments, I'm not sure where they were. We have had a wonderful experience!…read more Communication was good when we initiated, service was great and workmanship was excellent! Being in Midland, turn around time isn't the quickest, but that is to be expected with all the business in this town!

We were given the names of a few body shops in the area by our Insurance company. We picked this…read moreone... (in hindsight, this was our mistake). First we had to bring the car in for an estimate. We then made an appointment for 2 weeks in the future. (Earliest time they could do it?) Upon drop off (on a Tuesday), we were told it would be done by that Friday! AWESOME! That's GREAT! Well, on Friday, THEY called US and told that it was in paint and would be done Monday at the latest. Monday came and went with no call so I called on Tuesday. Was told it was "in paint and would be done Thursday." I called Thursday and was told it was "in paint and would be ready Friday." No calls to tell us it was ready on Friday so I called THEM on Monday to be told that it was "in body." At that point I asked, if it is in body BEFORE or AFTER paint? She said before... hmmmmmmm... so it's been in paint the 3 times we talked to them previously but now it's back in body? I don't know. I just felt like we were told something so that we'd get off the phone and stop "bothering" them. I understand the process of fixing a car can take longer than expected... but maybe it should be voiced... this place DEFINITELY can use more communication. We only received ONE call from them and WE had to do all the rest. It wasn't until my husband demanded that it be done by a certain day that it actually got completed.... nearly 2 weeks longer than originally estimated. And even with that, he had to wait over an hour in the shop because it wasn't ready when they told him it'd be ready for pick up. I gave them a (generous) 2-Star because, yes, the car got fixed. Kind of upset that our insurance company actually recommends this place. We will NOT be taking our vehicles here in the future.

Good customer service. Took car through insurance. Good repair in a reasonable timeline.read more

The BMW dealer recommended Platinum when someone ran into my wife's car. They did a great job…read more Got us in quick and back out quick. Her car was detailed when we picked it up. I really like this place.

Horrible place to take your vehicle. The customer service is the worse, you can't get any…read moreinformation about your vehicle on hold for 10 minutes and it hangs up. The list goes on and on