Extremely delighted with my experience. Smooth, seamless transaction, with friendly and…read moreprofessional staff. Been living here for three years and never had service this great anywhere. 1. Called them for info, questions answered quickly and was able to bring my car in right away. 2. They drove me and my son home so we didn't have to wait there. 3. Got a call a few hours after the car was done. 4. They delivered my car to my home, and I paid on the spot. Never had an easier experience before! Thank you West Texas Windshield! Great staff makes a world of difference.

I had a situation today dealing with the dust storms in southern Texas and a gravel truck that hit…read moreme 2x not just once about 3 miles from the first hit. When I realized more damage was coming if I didn't even get it handled; I was able to slide in, get back on the road very quickly. Having to travel through vs staying was absolutely perfect. I had my dogs with me and everything happened without a hiccup. The fix is perfect for my needs. At some point way, way down the road I might look into a new windshield at this point I won't unless I have another issue with stray rocks from gravel trucks. What a day of crazy weather and truckers.

On a windy day a truck door hit my drivers side door leaving dents and ugly scrapes. I took it to…read morePat Gray since I had used them before when some guy backed into my vehicle. I had a very positive experience with them so i was confident in taking my Ford Explorer this time. They were very thorough and quick in their estimate for Nationwide Insurance. The insurance company drug their feet in getting everything approved so Pat Gray contacted them many times on my behalf. As soon as they got clearance they worked on it right away and completed the work in a very timely manner. I also received thorough updates from Steven regarding the progress of my vehicle. When I picked up my vehicle it looked brand new. It was quality workmanship and it was cleaned and washed. I also inquired about replacing the weatherstrip trim on my car door. Scott told me he would order it right away and 3 days later he called me to bring my car by and installed it right away at no charge. Actually this is the third time I have used this body shop and have had a great experience each time! Thanks Pat Gray for the great customer service and taking pride in your work! Lisa L.

The left side which wasn't touched has no gap.. looking from the side my hood is lifted only on the…read moreright side they were supposed to fix. My car was given back, poorly put back together. Insurance gives them a budget on what they can fix which was weirdly stressed throughout them having the car.. budget and work ethic are two different things. Taking pride in your work if you will. As the paint job can give you and example. Stressed their budget then and upon pick up and expressed to the person they called to pick up the car that WASNT ME, NOR THEIR CAR. Insurance gives them a budget on money, not their work ethic & performance. Time frame continuously extending, never received updates to be notified on status. Didn't know anything at any point unless I contacted them myself. Like when insurance contacted them letting them know changes were made. They put the wrong name down to hold place for my car. And called the wrong number when the car was finished. This person made them aware of calling the wrong number and still didn't reach out to me to make me aware of my car being finished. Despite me calling continuously on my personal number. The link they provide with texts and calls to stay updated, no one updates you nor answers. My link gave me the go on my car being ready for pick up, and I double checked by calling and he said they had no control over the link and kept the car an additional week. Front desk worker, is highly unprofessional, personality, attire, professionalism didn't seem to exist to her even though she chose a customer service position? a mess if you will. Ignored when you walk in, she wanted to continue gossiping in the back and told me to wait. Won't greet you upon entry even though this is her place of work, she chose this position she chooses to clocks in to get paid for. Yet treats customers like doing her job is an inconvenience. Lady that sits closest to the entry door. You'll know as soon as she chooses to look up and say anything . One big disappointing and dissatisfied experience. Will never recommend

I have never had bad service from Young's, I am shocked to see negative reviews here…read more Quotes were accurate and comparable to other windshield service companies in the area. Very professional and prompt service. They have repaired several vehicles for me in the last 30 years - never had any issues.

I called this company and spoke with Glen. I had a very small rock chip in my new Lincoln's…read morewindshield. He assured me that he could repair it with no problem and stated that he had been in business for over 40 years. He came out to my work, stood on the curb to try to repair. Needless to say, he broke the windshield. His sister is supposedly part owner of the business. She called me and was VERY rude. They have done nothing to help or rectify the issue. My insurance company told me that they should be filing a claim to replace my windshield, but they have ignored my calls and text messages. I finally filed the claim on my insurance and will have to pay the deductible. Please do not ever use this company. I would not want this to happen to you. Thank goodness we have cameras where I work- I am filing a complaint with the BBB and sending them the video and pictures.

My daughter and I were driving down Andrews Hwy. Suddenly something flew out of a truck and hit my…read morewindshield and broke my windshield on the top left of my windshield. Scared us to death but Thank God we were alright, Just a little shook up. I called Safelight and scheduled my appointment. The guy came by as scheduled explained everything to me I needed to know. I did not realized that my insurance had a $500.00 deductible for my windshield but that was ok because the guy did a fabulous job. Replaced my windshield and I also wanted new windshield wipers. My windshield looks great and new windshield wipers were great. I wish I could remember the guy's name because he was so nice and pleasant. It sure is nice to meet a very nice and sincere person. Thank you Safelite for a wonderful experience you don't see much of that anymore. PLease thank this guy again for me. Thank You, Patsy S.

Went to Odessa yesterday to talk to them about the damage. Received a call enroute from the…read moreReceptionist to bring the vehicle in and they would access the damage and make repairs. Got to the office they met me in the parking lot and checked the vehicle right away and made repairs to broken clips and realigned the windshield wiper position. Took me about 30 minutes. I am satisfied. Seems like if I could have contacted the folks at this shop by phone I could have avoided all the headaches. Recommend that the phone numbers for the shops locally be made easily available instead of calling all over the nation trying to speak to a human. I'm through now. Thanks for listening.

Wish I didn't have to any starts. I have been confirmed with two different…read moreappointments to replace my windshield. The first failed appointment I called him because no one should up in the time frame I was given and no one answered. The second failed appointment he was supposed to be here from 9am to 11am and it's now 1:15pm I have called and text and still have yet to hear from him. I just called another place and they're coming today to replace my windshield. Apparently they won't let you post bad reviews so it deleted it but luckily I saved it and posted the picture.

Our area hail storm forced me to try a new glass company to repair my windshield after it was…read moreshattered. I phoned Best Auto Glass when the shop I typically use couldn't fulfill my order. I was told that my windshield would need to be ordered but would be in on a particular date. I asked the gentleman if this was a guaranteed delivery and install date because I was going out of town for business. I was told that it was. On the day of delivery/install, the windshield was not in and I was told they had a more expensive windshield (+ $150-200) that could be installed that day. I asked for a discount for the inconvenience. I received a $50 discount. I feel like the windshield should've been installed for the original agreed upon price. I didn't really have a choice, I had to have a windshield. Windshield was installed that day and was pleased with the install.