Recommendation: Consider an alternate Caliber Collision location (such as Plano). I am sharing my experience with this Caliber Collision location to help others make an informed decision. I brought my daughter's vehicle in for repairs following a front-end collision. Throughout the process, communication was inconsistent, and I frequently had to call the shop--approximately every two days--to obtain updates on the repair status. When the vehicle was collected, the front bumper appeared loose. This concern was raised immediately by my wife at pickup. She was informed by the service advisor that the insurance provider (Progressive) required the use of aftermarket or used parts and that the correct bumper was not available. She was advised that any further concerns would need to be addressed directly with the insurance company. Due to health issues at the time, my daughter was unable to follow up, so I later inspected the vehicle myself. In addition to the bumper not appearing securely installed, the front fender liners were missing. I contacted the shop and was told that they would reach out to the insurance adjuster to request authorization for corrective repairs and would follow up with me. After not receiving a response, I contacted the shop again and received similar information. I then contacted Progressive directly and was eventually advised to return the vehicle to Caliber so they could document the needed corrections. The vehicle was brought back to the shop, photos were taken, and I was told I would be contacted once the appropriate parts were available. After another period without communication, I followed up again and was advised to continue working with the insurance company. When I escalated the matter with Progressive, I was informed that the shop indicated the vehicle had been delivered properly repaired and that the current condition may have resulted from a separate incident after the repair. This did not align with my understanding of the situation, as the issues were observed immediately at pickup. We later contacted the location's management to express our concerns. Unfortunately, the discussion did not result in a resolution, and responsibility for the concerns appears to remain in dispute. For context, I previously had a repair completed at the Caliber Collision Plano location, where communication, professionalism, and overall experience were significantly better. Based on that experience, I would recommend considering that location instead. I have also submitted a formal complaint with the Better Business Bureau so that the experience is documented. read more

Caliber Collision - missing fender liners - Body Shops Near Me - Melissa, Texas

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Small truck body repair. Did a good job. Truck was finished when promised. Allowed me to keep driving until they were ready to start repair. Didn't sit on site for weeks before beginning work. read more

I want to thank Caliber Collision and especially the service writer he used that went over and beyond for my son Camden. Camden is a young man that we have guided to do what he can without leaning us as much and his experience with you treated him no different any adult. Our service writer had his painters paint Camden's 4Runner small fender damage with the door damage he originally brought in for repair since they had it in the shop and did amazing job. Camden got the fender repaired at another shop and Caliber Collision said they didn't primer the fender trim before painting. Anyways, thank you and your shop for the quality of work and treatment Camden received. read more

Thank you Dustin for going above and beyond to cover my car so rain doesn't damage the inside. They have great customer service and friendly. They answered all my questions! The process was smooth. Thank you again. read more

Quality service and value for the money. The service advisor, Ms. Elizebeth is friendly and looks for any possibility to reduce the invoice price (for non-claim related expenses) and she did a great job. read more

Can't believe it, but it's true. After getting bids from $2500-$5000 plus a deductible, less than 30 minutes later, it now looks new and the COST was Absolutely FREE. Cody was gracious and to top if off, he thanked me for bringing it in and totally refused me trying to buy him a free dinner for two. At a time when everything is sky high, it pays to shop around other than those very expensive auto Dealerships. . 5 Stars is truly Not High enough. L L read more

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Great customer service and quality work is what you will get at Caliber Collision in Melissa!

I had gone to a privately owned shop and did not feel as comfortable as I did at Caliber Collision. The service representative was Selena and she did a fabulous job. She kept me apprised of every stage of the process. She had planned to deliver my car until she found an issue that had not been completed. That's her job and she did it well. I'm very pleased with the service that I received. read more

After calling multiple collision repair centers in my area, who said, "We do not handle claims by Fred Loya Insurance due to past experiences," before contacting Caliber Collision in Melissa, TX, Friday, 4/21. That day I spoke to the Service Adviser about the claim, who said that Fred Loya was difficult to work with, but they would look at the claim and get back to me. During that call, I gave the Service Advisor the claim # and the adjuster's name, phone #, and email. The Service Advisor said he spoke to the Adjuster on Friday, 4/21 but received the claim and inspection information from Fred Loya via email (claims-mail@fredloya.com) on 4/24. The Service Advisor called me Monday, 4/24, to tell me to bring the truck in when I was ready, but he most likely wouldn't be able to get it in to look at it until the 1st of May so I told him I would bring it in the following Saturday, 4/29. On Saturday, 4/29, when I arrived, the Service Advisor walked the vehicle with me while I gave him the accident details. He marked the damaged areas; I filled out the paperwork and left the vehicle to be repaired. I called Caliber on Wednesday, 5/3, to check on the progress and was told by the Service Advisor that they were pulling it into the shop that day to start the tear-down and inspection. On Wednesday, 5/10, I received a call from Caliber's Service Advisor asking me to pick up my truck because they wouldn't accept the insurance. Shortly after, I received another call from him saying they had my vehicle partially torn down, so I had to wait another day to pick it up. That day I asked to speak to the General Manager and was told by the Service Advisor that I would get a call from him the following morning. On Thursday, 5/11, I waited until late afternoon to hear from the Manager until finally calling Caliber and insisting on speaking with him. I asked the General Manager why they didn't tell me they wouldn't accept the insurance upfront. He said his people were new and didn't know. I then asked the General Manager if they would cover any of the $400 in rental fees for the last two weeks Caliber has had my vehicle. He told me to take it up with the insurance company and that it was their fault for being difficult to deal with. Finally, I asked him how he would want to be treated if he were the customer. I told him I was simply requesting that he do the right thing and treat me how he would expect to be treated. He said there was nothing he could do. I hope that for Caliber Collision's future customer's sake, they don't continue this "Not my fault, not my problem" mentality. It's truly sad to see, but I guess this is the world we live in. read more

I've been to another Caliber Collision before. The experience was nothing compared to this experience. Communication was excellent. The repair was excellent. And the staff were excellent. Extremely happy with the results. My car looks better than it did before. And they even detailed my car before picking up. I would highly recommend this Caliber Collision if you need any repair. read more

I asked for an online quote, in which I received via email before I finished the process by providing the VIN, which generated a much higher figure. When I called the Melissa shop to discuss, the rep told me he couldn't find it in their system. When I mentioned maybe we can just start with a fresh quote, that he may not have time to do that. I told him I guess it's not meant to do business with Caliber then. What poor sales service! read more

It's safe place to go and honest and they care soo much about their costumers , good service ..

My car has been in their shop for over a month and is continuing to be delayed numerous times without a new due date . They have not reached out to me with any information and won't answer questions when asked . I am still waiting on my car to be ready and for further information ! Do not recommend! read more

Getting into any kind of car accident is nerve wrecking in itself, much less a huge inconvenience. When I brought in my car to have my smashed in and dented passenger door fixed, Kevin, the GM made me feel comfortable and confident during the entire process. He never treated me like I was a bother with my many questions, and he went above and beyond to get my car back to me in a timely manner. I hope I won't need Caliber Collision's services again, but if I do, I know my car is in good hands! read more