There are so many great things about Ciara Thomas at Caliber Collision! From start to finish, she…read moremade what could've been a stressful experience feel smooth and manageable. Ciara has an outstanding work ethic -- always on top of things, incredibly professional, and proactive with communication. She provided clear, honest advice every step of the way and genuinely cared about helping me through the process. She's easy to work with, friendly, and always made me feel like my concerns were a priority. It's rare to find someone who combines expertise with such a warm and supportive attitude. Ciara is a true asset to Caliber Collision, and I highly recommend working with her if you ever need collision repair services. She made a difficult situation so much easier to handle. Thank you, Ciara!

Caliber Collision in McKinney customer service just doesn't get any better than this! 10/10 highly…read morerecommend! Shout out to Ricky for navigating the entire insurance game plan for us, it was a real hassle just to get a hold of them and Ricky knocked it out! Also a shout out to Tasean for coordinating the repairs and helping me get my car sooner than expected. He stayed in contact with me every step of the repair! Totally great customer service and wouldn't expect anything less. Rebecca is the one in the front who helped me with all my questions and was super attentive. Repairs were made nicely and made brand new, nobody would be able to tell where the damage was! 10/10!!

I was unhappy with their work, and they would not call me back…read more The number was 214-866-xxxx and the person's name was Juliano They still won't call me back. I think they are ashamed of their actions.

They were very responsive until they got my money…read more Then, they failed to return my calls. They also have not responded to me text message. Overall, not a positive experience.

If you are looking for a body shop repair company, this is your place. Z and his staff went above…read morewhat I expected in service and quality. This is by far the best service I have ever experienced from an auto repair company. My truck now looks new, so I guess I'll be keeping her. :-) It's nice to know I don't have to shop around in the future for good service, honestly and quality work. Lauralee

I had an excellent experience from the beginning to the end. Mr. Zayed was honest and had a great…read morecostumer service. He did an a phenomenal job on my car!!! The turn around time was quick.

Did a great job for much less than other shops quoted. Worked to fix and realign bumper, not just…read morereplace. Much less expensive. Well done, can't tell anything ever happened.!

From the owner: We offer assistance on your deductible up to $1000 we work with all insurance companies we repair…read moreall makes and models of vehicles. all work is guaranteed family owned, and operated we offer a military and senior discount. our services include. minor and major repairs. Paint matching. PDR. (Paintless dent repair.) Hail damage repair Pick and drop off We waive your deductible up to $1000 $0 out of pocket

Don't waste your time. Appt made and was totally gaffed off. I'd understand if they were busy...one…read moredude working. Too busy chatting up with gal. Glad to see other got great service.

Ok let me start out by saying if I could give this business 6 or 7 or even 10 stars I would. Just…read moretop notch all around. Highly recommend for dent repair and removal. My story begins like many others, walking back with groceries towards my car and seeing the dent. Not in the door like a door ding but on the top of the left fender like someone smacked a screwdriver or blunt instrument to leave a mark. It was awful. Shocking. Depressing. I read up on paint less dent repairs. Watched tons a YouTube videos with people using all kinds of gimmicks. In the end, I watched a video of a true professional dent remover and watching it made me want to find a similar shop. Only local. And I did. Steve is a metallurgy magician! The quote was super reasonable and the proof is in the pudding of my photos. I went in thinking I hope it can be just not a eyesore and left with a spring in my step and no sign of the truly despicable and evil dent. Again, Steve was honest, fair, upfront, and a true professional. Highly highly recommend.

Amazing! Customer service, wonderful! Quality, great! Price, you won't find better! Thank you for…read moreexceeding my expectations!

I called this company because I'm a disabled vet on a fixed income and could not pay a deductible…read more I asked if they had any loaners and they sent me a 2011 KIA Forte with over 198000 miles. I signed the paperwork the delivery person gave me in good faith. The next day I was pulled over by my local police. They stated I had no rear stop lights and there was no insurance in the vehicle. I paid out of pocket to fix it because the person they sent to fix it was given the wrong bulbs. A few days later I had to pick up my son at night and noticed the driver side headlamp was out. I noticed when I got the car it was cracked but didn't realize until driving it at night it was broken. I texted their rep today saying if they sent me the parts I would fix it. They asked for pics and then after they sent me the statement I'm posting.

Excellent service and perfect outcome. Besides the great…read morework, I enjoyed visiting with Joe. Everything from the initial phone conversation to the completed job was top notch! I highly recommend.

Great work! Mike was responsive, efficient and very professional. Fixed up my Challenger like the…read morehuge door ding never happened, and did so in my garage. Will definitely use his service again!

These guys destroyed the classic car I inherited then refused to make it right…read more I was referred to Awesome and told they were slow, but did good work at a good price. I had recently inherited my dad's C4 corvette Indy pace car and wanted the convertible top fixed, as it didn't seal and let in water, along with several cosmetic touches like adding visors. After several months they called and said it was ready to go. I should have refused immediately when they said they replaced my convertible top with one that no longer had an inner liner, so it looked tacky and not remotely the quality of the one I already had on it. Further, the "new" top still didn't seal and had visible gaps at the windows still allowing rain in. Also, it was clearly used and NOT new. As we tried to leave, my car ran out of gas before we exited the property, because they had clearly been driving it a lot. Then in the 1/4 mile drive to get on 635, the "brand new" visor literally fell off and was dangling by the exposed wire (see pic and text with timeline). They hadn't screwed it back in or lined up the screws. I called them immediately and they claimed they had too much business and asked it I could drop it off in a few weeks when things calmed down. I called close to a dozen times over the following 6 months and they never would see me much less agree to fix their shoddy work. Other than the fact that they had literally had it for 6 months, the push for me to get it back was due to my wife's birthday the next day and we planned to go for a ride. SO disappointing. Further, they tried to overcharge me by thousands. I found NEW parts at full retail prices in the official corvette book and they were all less than they were charging me for the crappy used parts they put on my car. DO NOT trust them with anything you care about.

Awesome Auto Body lives up to their name!! Exceptional work, fair and honest pricing! I had a…read morerush job (I'm moving) and they worked with me so I didn't have to drive a messed up car to my new town. Paul and Co. are the best!

Great customer service from start to finish. I didn't catch the front desk employee's name. She was…read moregreat! Elizabeth was nice enough to explain the estimate to me. She was very friendly and pointed out issues I didn't even spot. Dustin took over with the repairs. He was very kind and thorough. His professionalism was top tier. Overall, this was the best experience I've had getting my car repaired. Getting in an accident is stressful...Caliber made the process very easy! I highly recommend. 10 out of 10

Recommendation: Consider an alternate Caliber Collision location (such as Plano)…read more I am sharing my experience with this Caliber Collision location to help others make an informed decision. I brought my daughter's vehicle in for repairs following a front-end collision. Throughout the process, communication was inconsistent, and I frequently had to call the shop--approximately every two days--to obtain updates on the repair status. When the vehicle was collected, the front bumper appeared loose. This concern was raised immediately by my wife at pickup. She was informed by the service advisor that the insurance provider (Progressive) required the use of aftermarket or used parts and that the correct bumper was not available. She was advised that any further concerns would need to be addressed directly with the insurance company. Due to health issues at the time, my daughter was unable to follow up, so I later inspected the vehicle myself. In addition to the bumper not appearing securely installed, the front fender liners were missing. I contacted the shop and was told that they would reach out to the insurance adjuster to request authorization for corrective repairs and would follow up with me. After not receiving a response, I contacted the shop again and received similar information. I then contacted Progressive directly and was eventually advised to return the vehicle to Caliber so they could document the needed corrections. The vehicle was brought back to the shop, photos were taken, and I was told I would be contacted once the appropriate parts were available. After another period without communication, I followed up again and was advised to continue working with the insurance company. When I escalated the matter with Progressive, I was informed that the shop indicated the vehicle had been delivered properly repaired and that the current condition may have resulted from a separate incident after the repair. This did not align with my understanding of the situation, as the issues were observed immediately at pickup. We later contacted the location's management to express our concerns. Unfortunately, the discussion did not result in a resolution, and responsibility for the concerns appears to remain in dispute. For context, I previously had a repair completed at the Caliber Collision Plano location, where communication, professionalism, and overall experience were significantly better. Based on that experience, I would recommend considering that location instead. I have also submitted a formal complaint with the Better Business Bureau so that the experience is documented.