There are so many great things about Ciara Thomas at Caliber Collision! From start to finish, she…read moremade what could've been a stressful experience feel smooth and manageable. Ciara has an outstanding work ethic -- always on top of things, incredibly professional, and proactive with communication. She provided clear, honest advice every step of the way and genuinely cared about helping me through the process. She's easy to work with, friendly, and always made me feel like my concerns were a priority. It's rare to find someone who combines expertise with such a warm and supportive attitude. Ciara is a true asset to Caliber Collision, and I highly recommend working with her if you ever need collision repair services. She made a difficult situation so much easier to handle. Thank you, Ciara!

Caliber Collision in McKinney customer service just doesn't get any better than this! 10/10 highly…read morerecommend! Shout out to Ricky for navigating the entire insurance game plan for us, it was a real hassle just to get a hold of them and Ricky knocked it out! Also a shout out to Tasean for coordinating the repairs and helping me get my car sooner than expected. He stayed in contact with me every step of the repair! Totally great customer service and wouldn't expect anything less. Rebecca is the one in the front who helped me with all my questions and was super attentive. Repairs were made nicely and made brand new, nobody would be able to tell where the damage was! 10/10!!

I was unhappy with their work, and they would not call me back…read more The number was 214-866-xxxx and the person's name was Juliano They still won't call me back. I think they are ashamed of their actions.

They were very responsive until they got my money…read more Then, they failed to return my calls. They also have not responded to me text message. Overall, not a positive experience.

If you are looking for a body shop repair company, this is your place. Z and his staff went above…read morewhat I expected in service and quality. This is by far the best service I have ever experienced from an auto repair company. My truck now looks new, so I guess I'll be keeping her. :-) It's nice to know I don't have to shop around in the future for good service, honestly and quality work. Lauralee

I had an excellent experience from the beginning to the end. Mr. Zayed was honest and had a great…read morecostumer service. He did an a phenomenal job on my car!!! The turn around time was quick.

Did a great job for much less than other shops quoted. Worked to fix and realign bumper, not just…read morereplace. Much less expensive. Well done, can't tell anything ever happened.!

From the owner: We offer assistance on your deductible up to $1000 we work with all insurance companies we repair…read moreall makes and models of vehicles. all work is guaranteed family owned, and operated we offer a military and senior discount. our services include. minor and major repairs. Paint matching. PDR. (Paintless dent repair.) Hail damage repair Pick and drop off We waive your deductible up to $1000 $0 out of pocket

Don't waste your time. Appt made and was totally gaffed off. I'd understand if they were busy...one…read moredude working. Too busy chatting up with gal. Glad to see other got great service.

Ok let me start out by saying if I could give this business 6 or 7 or even 10 stars I would. Just…read moretop notch all around. Highly recommend for dent repair and removal. My story begins like many others, walking back with groceries towards my car and seeing the dent. Not in the door like a door ding but on the top of the left fender like someone smacked a screwdriver or blunt instrument to leave a mark. It was awful. Shocking. Depressing. I read up on paint less dent repairs. Watched tons a YouTube videos with people using all kinds of gimmicks. In the end, I watched a video of a true professional dent remover and watching it made me want to find a similar shop. Only local. And I did. Steve is a metallurgy magician! The quote was super reasonable and the proof is in the pudding of my photos. I went in thinking I hope it can be just not a eyesore and left with a spring in my step and no sign of the truly despicable and evil dent. Again, Steve was honest, fair, upfront, and a true professional. Highly highly recommend.

I have never had the kind of service Issa provided for me. He drove over an hour to pick up my car…read moreand again to drop it off. The work they did was outstanding. Thank you Issa, you rock!!!!!!!

This company and people are wonderful. I am very pleased with doing business with them. I…read moredefinitely highly recommend them. They also were very polite and kind . They even gave me a loner car while they did the work needed to fix my car. When I got my car back I noticed they cleaned my inside of my car and vacuum made my day. This company is has very skilled experience staff. Wish they had a 100 rate button cause they deserve more than 5 stars.. The job they did was excellent and I thank them so much

Joe is absolutely the best. removed a 6 inch ding out of the rear door of my Diamond White Pearl…read moreMercedes E class. Never know it had been there. I would not use anyone else to do my PDR. Extremely high quality work. Highly recommend.

Cost a bit more than I expected, based on the size charts, but he did a great job. Came to the…read morehouse and was able to complete the job in a few hours in my garage, so well worth it.

Had a bad accident and when I walked in they were so nice and helpful! I give this place an A+++++…read moreMy car was looked at immediately!

Service was great and everyone is amazing here! And their dogs are too cute. Would highly recommend…read morecoming here!

Recommendation: Consider an alternate Caliber Collision location (such as Plano)…read more I am sharing my experience with this Caliber Collision location to help others make an informed decision. I brought my daughter's vehicle in for repairs following a front-end collision. Throughout the process, communication was inconsistent, and I frequently had to call the shop--approximately every two days--to obtain updates on the repair status. When the vehicle was collected, the front bumper appeared loose. This concern was raised immediately by my wife at pickup. She was informed by the service advisor that the insurance provider (Progressive) required the use of aftermarket or used parts and that the correct bumper was not available. She was advised that any further concerns would need to be addressed directly with the insurance company. Due to health issues at the time, my daughter was unable to follow up, so I later inspected the vehicle myself. In addition to the bumper not appearing securely installed, the front fender liners were missing. I contacted the shop and was told that they would reach out to the insurance adjuster to request authorization for corrective repairs and would follow up with me. After not receiving a response, I contacted the shop again and received similar information. I then contacted Progressive directly and was eventually advised to return the vehicle to Caliber so they could document the needed corrections. The vehicle was brought back to the shop, photos were taken, and I was told I would be contacted once the appropriate parts were available. After another period without communication, I followed up again and was advised to continue working with the insurance company. When I escalated the matter with Progressive, I was informed that the shop indicated the vehicle had been delivered properly repaired and that the current condition may have resulted from a separate incident after the repair. This did not align with my understanding of the situation, as the issues were observed immediately at pickup. We later contacted the location's management to express our concerns. Unfortunately, the discussion did not result in a resolution, and responsibility for the concerns appears to remain in dispute. For context, I previously had a repair completed at the Caliber Collision Plano location, where communication, professionalism, and overall experience were significantly better. Based on that experience, I would recommend considering that location instead. I have also submitted a formal complaint with the Better Business Bureau so that the experience is documented.

Small truck body repair. Did a good job. Truck was finished when promised. Allowed me to keep…read moredriving until they were ready to start repair. Didn't sit on site for weeks before beginning work.