Took care of my vehicle after hail storm. Paintless dent removal came out great. Penny and Valerie were super helpful and kept me updated on progress of my vehicle. Exceptional customer service and the cost of repairs was good. LLP read more

Caliber Collision - Chevy Colorado that was worked on. - Body Shops Near Me - Las Vegas, Nevada

I had an okay experience. I dropped off my car and was told my car would be done middle of the following week. Fast forward to the middle of the next week and they said it wouldn't be done and were waiting on parts that would hopefully come end of the week. The parts arrived on thursday afternoon and got the call that i could pick up on friday evening (right before close). My service tech told me she would come in Saturday morning so i could grab my car, so i arrived early to be told that they had lost my car keys and i had to wait a few days and hope they found the keys. I wish there was better communication throughout the process, as i was told different dates it would be done multiple times AND wasn't told about my car keys being lost until i had arrived to pickup. Also, how do you lose the car keys? read more

Tory and Savanna took care of us as soon as we walked in the door. Our vehicle was damaged by a hit and run driver. They knew how important our family needed our car back and fixed it with lifetime warranty for n 3 days. read more

Excellent customer service, good communication and excellent work performed. Hopefully I don't need them in the future, but if I do I will definitely use them. read more

I've taken a couple cars to this Caliber Collison location. Hands down one of the best auto body shop's in Las Vegas & Henderson. I've had great experiences with all the employees that I've came into contact with at this location. They kept me updated from the moment I brought my vehicle in. "Tory" was available for any questions I had throughout my visit. Once the vehicle was ready for pickup, "Tory"brought my vehicle out front and went over everything that was done to the vehicle. You could tell immediately that Caliber Collision paid attention to the small details. I was extremely happy with their craftsmanship on my vehicle. I will continue to use this location and recommend them when I can. Even though the insurance company handled the bill, the prices were very reasonable too. read more

I highly recommend Caliber Collision. It was a great and easy experience from start to end. They were very professional and friendly. I was regulary updated on the progress of my car. They went above and beyond on their work and my car looks fantastic. The best body shop experience I ever had. I hope to never need a body shop again but if I do I will definately use Caliber Collision! read more

I went here for a quote on fixing some damage to my side mirror. They were really helpful and fixed at a great price! Will definitely be back if I ever need them again. read more

Very professional. Updates throughout repairs. Clean, efficient and personable. Highly recommended.

Great service and friendly. Rip my nissan altima. They moved quickly and were awesome just getting me taken care of.

Don't understand how could this store get 4.5 stars????? We had our car fixed at this store but during the process someone put a scratch on the bottom of the steering wheel and the passenger-side window and door were not properly sealed--causing wind noise while driving. We asked them to fix it again and the General Manager - Cody Wheeler, he rejected to fix it and told me it's not their responsibility. We passed this issue to our attorney, after a month, they have finally contact us and replace a new steering wheel and fix the window and door issue. On the pick up day, we found out the issue is still there and the steering wheel's material is different than the original one, we were not satisfied with their service, and then Cody called me and yelled at me, "We've fixed everything already! The window and door are fine. All that's left is to pick up your car. I'm not doing anything else. I'm done with this game!" He then hung up before I could respond. Oh, he treated us like a "GAME". Cody Wheeler - the worst GM I have ever seen in my life. He was rude, dismissive, and completely unprofessional. Yelling at a customer and hanging up the phone is completely unacceptable behavior, especially for someone in a General Manager position. He was full of excuses throughout the entire process, avoiding accountability at every turn. I would strongly DO NOT recommend anyone send your car there unless you want someone yell at you when you are asking for help. This is the worst experience I have ever had in my life. read more

Service quality is A1,I really appreciate Junior Duval for his excellent service at the north Gibson location I highly recommend him for the way he took care of my mom's vehicle. read more

We just had some minor collision work done by Caliber. Tory M. was our representative. The work was done much more promptly than expected. Tory, in addition, was very courteous, and professionally made the car look great in all other ways. We would definitely go back another time. Hopefully no accidents. read more

I took my car in after being hit, my bumper dropped leaving a gap, which was the main reason I wanted it fixed. They did replace my bumper but was unable to fix the gap! Which they decided to tell me after I paid my claim on the way out. Literally the reason I took it in for. The fact that they didn't give me a warning or a heads up on what was happening was super shady. Also I see where the work was done they left scratches on my car. I do not trust them to go back. read more

Tory does a great job in communicating the progress of the repairs and he really knows his stuff when it comes to body work!

The first time I used this company and location in 2023 for a fender repair, I had great service. Based on that experience I contacted them this year for a similar fender repair. I scheduled an estimate, accepted the estimated cost, and scheduled a drop-off date 1 week later for the repair to begin. The day I was scheduled to drop off my vehicle, they called me and said they cannot service my vehicle because they are not certified for aluminum auto body work and that the work would have to be done at their Gibson location. I told them I had similar work done at that location on the same vehicle 2 years ago. I asked how they could do it then and not now? The rep told me maybe since the prior work was done under an insurance claim, they accepted the vehicle at their location and sent it to the Gibson location for the work. But since I was paying out-of-pocket this time they couldn't do that. This didn't make sense to me. I expressed extreme disappointment that the rep providing the estimate should have informed me when I first brought the car in that they couldn't repair the vehicle there. Better yet, the rep I spoke to on the phone in the beginning should have asked questions to determine if they could repair my vehicle or not. They offered to have the Gibson location contact me to set up an appointment there, which I accepted. Unfortunately I did not receive a call from the Gibson location. Very disappointing. read more

I was nervous and confused after I messed up my car, Tory cleared up any questions and put my mind at ease. Great prices and felt the furthest away from being taken advantage of, they fixed my requested issues and went above and beyond. Will definitely come back if I need anything read more

Raul was my guy. Great customer service even polished my headlights for me A++ and reliable.

Repairs were done in extremely fast time so that was the positive part. However two major issues: 1) Got it home and saw two deep scratches on the fender that were NOT there before. The pictured scratches were not part of the original repair needed. They are new scratches. 2) My $75 Apple Car Play adapter and a multi-tool picket tool I had for 10+ years that I had in the center console are now missing. Can't trust anyone these days. I definitely left those in the car as I didn't need them during the time the car was in the shop. And I KNOW I left those items, because I DID take a couple other items out of the center console that I DID need. Take your cars elsewhere for repairs - there are plenty of options around town for good body shops that don't have thieves. You got people with sticky hands that will steal stuff out of your car. Unacceptable and absolutely terrible. How embarassing that your company has thieves in your service department who will root around in people's cars and steal things when we entrust you to do your jobs - which is repair our cars - nothing more. read more

Caliber Collision - Two deep scratches that were not part of the original repair needed. - Body Shops Near Me - Las Vegas, Nevada

We are repeat customers due to the excellent quality of work, outstanding customer service, and timely, quality repairs. No one welcomes the necessity of car repairs, but when it becomes necessary, we want a business we can trust to do quality work, provide good communication, and charge a reasonable price. Caliber Collision fits all of these, and we were very happy with the outstanding customer service provided by Adrian Paniahua. He explained and documented everything thoroughly, communicated regularly about the status, and was always available to answer questions. Lastly, the repairs were completed much sooner than we expected, which was a happy surprise. They even offered to check the rental vehicle in for us. We highly recommend this business! read more

Caliber Collision - Before and after - Body Shops Near Me - Las Vegas, Nevada

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Raul was very kind, he helped me at all times. I am very grateful to him. However, the girl at the front desk, totally the opposite, treated me badly and was not friendly at all. It's a shame that they have people there who do their job so badly and don't have good customer service read more

I am a very patient person but when you have made numerous calls that don't get returned, actually gone into the business on several occasions to get my repair finalized and even management can't make it happen I feel compelled to warn others before they have to deal with the hassle. My car went in on August 9, 2022 due to someone hitting my front end while it was parked, the front bumper and front headlight needed to be replaced. After the repairs were done I picked up my car like a week later and everything looked good and appeared to be working but I picked it up during the day so no way to really see the effect of the headlights and fog lamps till I drove into my garage later that night and saw that they in fact were not working properly (fog lights weren't even coming on) so I drove it back the next day and they did something to get them to come back on, again this is in the daytime, so later that night I check all the lights and notice that my fog lights are no longer the LED bulbs I paid a lot of money for but regular yellow bulbs and my headlight bulbs are LED everything was matching when I took it in there and now it's not, I asked several times to have it corrected and was always told ok no problem we will order them and get back to you....... Well it is now November and I haven't heard from anyone, I am once again going to buy the correct bulbs for my car and be sure to let anyone and everyone know what poor service I received here. read more

Caliber Collision - What it looks like now - Body Shops Near Me - Las Vegas, Nevada

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After a little fender bender in the Starbucks parking lot, my insurance company referred me to Caliber Collision. The location was convenient to my home and office. I was very impressed with their communication. They stayed in touch with me throughout the process. It was an added bonus when they had my car ready five days earlier than anticipated. It looks as good as new. Thank you everyone for a fabulous experience. Special thanks to BJ. read more

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This caliber collision is 10/10 would recommend, they were so patient with me! I was going through a hard two months and was late on both my appointments, but they still took me! When they took my car in, I watched my car go from wrecked to brand spanking new!! Carlos and his crew really know how to make a car look brand new. They work as quick as possible super grateful for them! Never doubt them! I mean CMON LOOK HOW GOOD SHE LOOKS read more

Caliber Collision - Before and after - Body Shops Near Me - Las Vegas, Nevada

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AMAZING start to finish... Handled everything with insurance every step of the way... Carlos is top notch.. Patient respectful and great with communication.... The shop did a great job and even OVER detailed the car after the repairs it looks brand new inside.. read more

CODY IS AMAZING! Thank you so much for taking such great care of me and my car. You never know what to expect after an awful accident but I think I came back to a car that felt absolutely brand new. Cody kept me informed throughout the entire process and I couldn't have been happier with the way him and his team took care of me. read more

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Had my car in for an estimate and had one of the best experiences I've had at these specialty shops. Eve Zuniga is her name and was very kind and thoughtful for my estimate as she helped me get through this process very efficiently as well as finding little knacks on my vehicle that I did not see prior. I would highly recommend Eve to anyone who needs things done the right way here at Caliber Collision! read more

One of the best things about Caliber Collision is its location- just behind a gas station in the middle of a residential area. (Silverado Ranch area). It is very easy to get to, no or minimal traffic, lots of parking, and very clean and well kept. We chose this place to have my dad's Rav4 repaired from a fender bender. It was on a list of preferred repair places from our insurance, and it was VERY close and convenient to my parents. If you are NOT near them, it is certainly worth a little drive! Donny was very kind and patient with my dad through the whole process. I am writing the review because I was right there from start to finish. We felt the work was exemplary and that the assessment was fair and reasonable. The ladies at the main desk when we walked in were friendly and easy to talk to. They gave us a timeline of about a week, but completed the work sooner than expected. This was a pleasant surprise. It was a smooth transaction working with insurance for additional payment post deductible. The entire experience was a good one! I took one star away, only because the car was ready on Friday and I felt we were contacted too close to closing time to be able to pick it up. It worked out just fine to pick up the car on Monday morning. read more

The service was absolutely outstanding! I was sent daily updates. The quality of work is unmatched and I absolutely love the staff!!! Carlos is top tier!!!! read more

After having so many issues getting my windshield replaced. I called Caliber they were so effective and efficient. And when something didn't work out they offered to pick up my car fix it and bring it back because I had work. I highly recommend them. read more

Their website states that a wheel alignment is a service offered at this location. I called to get a price quote and was told "this is a body shop". I informed the employee that a wheel alignment is listed in their website as a service they offer, to which she was confused and offered to have someone call me at a later time. I declined and will find a shop with a more well run operation. read more

I was referred by I them by my insurance company. From the moment they looked at my car to when it was done (a bumper repair) they were outstanding to work with. My repair was actually comparatively easy, but the results looked showroom new, even on an older car. I was kept in the loop via their texting app, and Tory was a pleasure to work with. He was able to fit me in (remember an easy repair) and made sure I was satisfied. I can't recommend them highly enough. read more

Before moving to Vegas, I hit a deer pretty hard. It was very upsetting only having bought the car 3 months ago, now I had to take it in somewhere and stress about who's touching it, who's driving it, how long it's gonna be gone. I chose Caliber Collision because of their good reviews and well known name country wide. They did an initial inspection and told me straight up that it's better if I kept it in my garage until they could get to work on my car instead of leaving in storage with them. So I did. As someone who's very particular and meticulous with my car, I really appreciated the honesty. They sent in extra work and parts to my insurance even before I dropped the car back off to them. Dropping off for service was easy. They kept me up to date with intermittent texts. Every time I called, they were extremely helpful and made it perfectly clear that I could call at any time for any reason. The best part about all this is I got my car back 8 days earlier than expected! The paint matching is great, the wash is by hand (as it should be), they even dry the car with air instead of with towels. The entire team was extremely pleasant and very helpful through this whole process. This is probably the easiest 5 stars I could ever give to any establishment for any review. read more

Caliber Collision - Hellcat fixed! - Body Shops Near Me - Las Vegas, Nevada

Not sure if your secretary didn't pass along the message or Carlos is too busy to make a callback for a waiting customer. Either way, this is poor customer service and not a great way to do business. I am already not pleased with having to deal with State Farm but now I chose a company that can't follow up with a customer waiting on their vehicle repairs while I'm stuck driving a less then acceptable rental car. I received a text from both Caliber Collision and State Farm that my vehicle is done. All I am trying to do is confirm the completion of my car based on conflicting information I received from Caliber Collision before I drive all the way down there but unfortunately I can't do this if Carlos is too busy to call a customer back! Lost sleep before work waiting on a callback and still have no idea what's going on with my car. Update: Ahhh the generic response to show you care. I am now waiting for a callback, email response and text message response from Caliber Collision to get an update on my car. Mind blowing you can ignore a customer waiting on their own car. Eventually, I had to go through State Farm to get an answer if my car is complete and ready for pickup. Update #2: Carlos is no longer with the company. He and the front desk girl I left the message with are gone. No one took ownership of Carlos's clients. They are also in the process of new management but at this time there is no management for me to place a complaint with. They tried to give me my brand new car back with 4k miles on it and the bumper doesn't line up, the paint on the bumper had orange peel and a spot that had no paint, overspray on my wheel, and a molding hanging off the door. I also confirmed the response is a generic response with a generic email so no one actually monitors the email. Wow. What a disappointment based on the reviews for this location. Stay as far away from this Collision center as possible. You'll thank me later I promise! If you do use them DO NOT SIGN ANYTHING until you inspect your vehicle 100%. read more

Caliber collision on Pyle Ave is the Top notch Collision center. Dennis the General Manager goes above an beyond to help with whatever needs to be done in order to get your vehicle on top notch shape! The supporting staff is also very helpful in getting your appointments and your rental if needed scheduled.. I would highly suggest this Collision Center for your one stop needs for any work done to your vehicle.. read more

Caliber Collision - Caliber Collision With Dennis the General Manager - Body Shops Near Me - Las Vegas, Nevada

My car was broken into and the side window completely smashed. Got in touch with Caliber Collision after GEICO recommended them. I did some research on other car repair companies and decided to go with Caliber they fixed my window, MATCHED the tint and now my car looks brand new!! They even fixed my sun visor which at the time was broken and wasn't staying up and as courtesy they were able to order that part and repair that for FREE. Thank you Dennis and the Caliber team for taking care of my car. I appreciate your work read more

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I'd like to start by saying this isn't my first time here (sadly) haha. But they made my experiences a lot less stressful. Dennis and Cody are outstanding individuals, they really take the time to listen and explain what's going on and explain the different options making sure you get the best possible outcome even if it's not with them, very honest and trust worthy. They sent updates via email, text and phone calls. The workmanship and customer service is incredible, I'll highly recommend this place to my family and friends. Thanks Caliber Collision read more

Caliber Collision - 2012 Porsche Cayenne - Body Shops Near Me - Las Vegas, Nevada

This body shop was on our recommended list through our insurance company. We are so glad we found them and hands down, awesome all around service from beginning to finish! The communication and friendly service both in person and by phone was prompt & direct. The attention to detail is much appreciated and knowing that they cared just as much as we do when it comes to our vehicle, truly showed the genuine customer service values that they offer. The day we picked up our vehicle was such an awesome feeling to see the results. It was as though our vehicle was like brand new again; they truly are magicians! Not to mention they did a full interior vacuum and washed/wiped the exterior upon returning it back to us. I'm back driving my vehicle again and beyond happy & blessed. Excellent work Caliber Collision! Mahalo nui loa from our ohana to yours! read more

Caliber Collision - Body Shops Near Me - Las Vegas, Nevada

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Someone scraped my bumper while my car was parked. The manager gave me a visual estimate of $700-$800. I told him the car had high mileage and I didn't want to spend that much. He came back out with some rubbing compound and buffed it out as best he could. That was good enough for me, so I asked him how much do I owe. He said to just come back if I had a bigger problem and refer others if they needed work done. No charge, in and out in ten minutes. I couldn't believe there are still people/companies that would be that nice! read more

Caliber Collision - Before - Body Shops Near Me - Las Vegas, Nevada

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Honest, hard-working, fair, and responsive are just a few of the qualities that come to mind when I think of this is very, very well run business! Dennis Termeer is a straight-shooter and totally knowledgeable about his craft! Even the receptionist, Valerie, is professional and first-class! Caliber Collision is an exceptional business from start to finish! read more

I was referred to Caliber Collision by my insurance company, and I couldn't be happier. The overall experience was great from beginning to end. Eve stepped me through the entire process and explained what to expect during this post-COVID time. While we were doing the walk-around inspection, she explained what was going to be done for each part of the car that was damaged. Her knowledge and customer service put me at ease. Their notifications were timely and kept me informed about their process. The popcorn machine in their lobby area was a nice addition, too. read more