I've needed a couple of collision damage repairs over the past year. Both of these were completed at Caliber. As I was paying for them myself, I shopped the Knoxville market and found the estimates at Caliber were the most competitive. End result: Both repairs were completed on-time and the cars look fantastic. Factory new condition. Even better, not only were the initial quotes lower than the competition, the final invoices were lower than the initial quote. No bait and switch. I'd like to give a special shout out to my Service Advisor, Ashley Brumbalough. She was very empathetic and knowledgeable at the initial inspection, taking time to listen to our situation. She then followed up with me daily throughout the restoration process, keeping me updated on progress. When the repair was complete, she was there waiting for me as I inspected and picked up the car and made sure everything was to my satisfaction. Ashley was so good on our first repair, I knew who I was calling on the second. I hope I don't need to see her in the near future, but I know who will get my first call if I need it. read more

I had my car fixed here. They were great at keeping me up to date with the repairs. That kept me informed and made the pick up easy. My car looks like new again. I would recommend this place to anyone needing a body shop. read more

What was initially started as an estimated completion time of 10 days to repair my car has turned into a month. My estimator is nice but it has been 1 excuse after another, and each excuse adds an extra week and a half each time he gives me an update. My family and I are held hostage right now as a result. ___________________________________________________________ Update (3/8): Shortly after this review I had responded to corporate's reply to my initial post (communitymanager@calibercollision.com), reached out to the manager of this branch, and was helped quickly. They had offered to provide a rental vehicle for the inconvenience, which we took them up on. It was only for a couple of days but because of all the unfortunate delays we had experienced we decided to take advantage of their offer just in case we had more delays. I just picked up the car today and met my estimator in-person (Scott), who showed me pictures of the extent of work that was done. It was quite a bit! It looks like the work was done well and my car is functioning like it had prior to my accident. While the initial experience with this business was very stressful and disappointing they did come through at the very end in trying to make things right. For this I think it's only fair to revise my initial 1 star rating to 3 stars. Had the rental car been offered (without me escalating) earlier in the process I would have upped it to 4 stars. read more

I made a reservation for the repairs and paid the 50% deposit, two weeks in advance. I specifically arranged the reservation so that my car would be at Caliber while I was on Christmas break and vacation, as I am a teacher. My car was at Caliber for 20 days and we found that to be extremely long and unacceptable. Not sure what took so long to repair a 10 inch dent in my rear fender, And replace some window moldings. There was one excuse after another. This was extremely frustrating and we don't feel we could recommend Caliber to other customers. We feel the end result of the repair is just good, I wouldn't say excellent. There are some minor things that I would like touched up given the opportunity. read more

Awesome service! Caliber oak ridge was able to go out of the way and fit me in their very busy schedule to fit a time constraint I had. They the communicated very clearly and well with daily texts/updates. Their entire staff was friendly and accommodating. Our '15 suburban looks great after they repaired a deer strike damaged area. General manager Jeremy Copeland went out of the way to communicate with me and ensure I was satisfied, he oversaw the project and walked with me through the entire repair. 5 star service, highly recommend. An added bonus is the work with Enterprise rental agency and processed my vehicle return as well. Awesome. read more

Caliber Collision - This entire corner/hoof was significantly damaged by deer. Like new now - Body Shops Near Me - Knoxville, Tennessee

Sophisticated, professional and clean shop. Second time (different cars) we have needed them. Both times have surpassed expectations. Highly recommend! read more

I brought my car in to get a scratch buffed out and the service manager Bridgett, was so friendly, fast and efficient! I absolutely recommend services done here! Five star service all day every day! read more

Awesome experience and well done job to my Herbie. Very warm welcoming place and neat. Also friendly people with great service. Enjoyed the daily text updates on the work. Thanks again. read more

Caliber Collision - Herbie - Body Shops Near Me - Knoxville, Tennessee

I had my 2015 Murano repaired by the farragut shop in late November, and we noticed two weeks ago that the AC was not working (Clutch was not engaging). We made an appointment and my wife took it in, and they told her "It was an electrical issue". Well, it was, their tech forgot to reconnect the wiring harness to the AC pressure sensor. I was in the process of taking the car apart to access the AC clutch so I could order a replacement, and lo and behold I saw the wiring harness dangling. I was able to reconnect it after taking apart the top grill shroud, and the AC is now back to working as it should. I have photos of the disconnected harness and the sensor. We already had to take the car back once since the rear defroster was also disconnected. Someone also cut down (instead of removing) the windshield washer hose (I guess to save time when they took the hood off), and I had to purchase a splicer so fluid was not spaying all over the engine bay. That's 3 issues which should have not happened. It seems their body shop is great, but whoever is putting the car back together does not care about his or her job. For 12K worth of repairs you would expect a level of professionalism which some of the team is glaringly lacking. read more

I was on vacation in TN and had an accident with a foreign object on the highway. My insurance provided me the address of Caliber Collision to see if I could get my front bumper repaired. When I arrived I explained I was leaving in 2 days and was advised it was not enough time to get the parts ordered and repaired plus I had a 12 hour drive back home. The General Manager Wayne Griffin was amazing. He went ABOVE AND BEYOND! He knew how important it was for me to get back home safely and took my car back to one of his technicians to check and make sure I had no issues for my 12 hour drive and adjusted the bumper so it would not fall off. The customer service at this location was great. In my experience with any business this has been the greatest for me. I highly recommend them with or without insurance, especially this location. read more

Nothing worse than a fender bender when on vacation. Caliber Collusion was amazing from start to finish. Worked with my insurance company directly (USAA), had a rent-a-car ready when we dropped off our car and got the job done in record time so we could continue our travels. Jasmine is front desk/phones and from the minute you hear her voice you're cheered up and know you're in good hands. Totally professional, guides one through the process. Their web site is thorough and easy to use so you can store your pix and get an estimate before you even bring in the car. David Stidham was our customer representative and he was outstanding. Professional, caring, really put the pedal to the metal to make sure the job was superbly done. Picked up the car and it looked brand new -- even better, the detail job was impeccable. Highest recommendation for this business. read more

Went for a quote and spent 45 minutes there while the guy walked around my car making notes. Told me he'd email an estimate by the end of the day and it's 2 months later and still haven't received it. read more

Someone backed into me in a parking lot, they dented the passenger side fender and wheel, some screws were broken and missing from the inner lining of the fender as well as it is bent out of shape. There were also some scrapes and scuffs throughout the area. They got us in very quickly, they had a rental car there and waiting when we dropped off my car, and they estimated the job to take about 2 to 3 days. After 3 days, they called and we went and traded the rental for my newly fixed car. They had not only repaired the inside and outside of the fender, but they also replaced the wheel and painted it all to match. My car is black and has metal flakes throughout, and they managed a perfect match, which isn't easy. Their job is seamless and they were super nice and efficient. They also cleaned the entire car, inside and out, without being asked to. They also fixed things that we told them not to worry about, they polished all 4 wheels and put a finish on the tires that make them look cleaner and shinier. They went above and beyond all expectations and offered more little fixes they could do when we went to pick it up. I highly recommend using them, they are highly professional, efficient, kind, and genuinely care about any concerns you may have. read more