Harper is truly amazing. I cannot say enough of how first class this…read morebusiness is. They do excellent work and treat the customer with utmost respect. Think twice about using any other auto body shop.

Big scam. Held my car for week to do a estimate took $1300 just to get the car back. Untaped a…read morewindow in the rain just to be donkeys. Will follow up with more detail soon. They scam insurrance compamies and customers by trying to keep cars on lot. Check what you sign and whats on tje big white card by the pacman machine. Lots of hidden games here.

Fair price, fast and excellent work. Had a dent from unknown origin. A lot of hand work to…read morefix...not just pulling it out.

Hit some curbs with front low air foils and also tire spokes causing scratches and gashes due to…read morelousy visibility on new miata. Repaired perfect and price was very very palatable and same as estimate. Great experience.

The Collision Center was excellent in repairing my crushed front bumper. I got an estimate…read moreimmediately, and it was about half the cost of the other two estimates. They started the job on Tuesday and it was ready to go on Friday, the day they promised! They replaced the bumper and did some paint touchups. It looks brand new. They even cleaned my car including the tires! The staff were very helpful, knowledgeable and polite. I highly recommend them.

Superb repairs and customer care. They really take pride in their work. My car looks brand new!…read moreKept me informed of the progress and expected completion date. Even went beyond expectations with post collision repairs with an electrical issues that needed attention. Can't thank them enough and highly recommend them for your repairs.

Diva's Auto Spa provided excellent results by detailing my Ford Escape. The car was clean and…read moreshining inside and out, dog hair gone, bug splatters, dirt and tree sap all gone. I am throughly satisfied with Diva's work. The owner, Michael, was an active participant in the process and charged well below most other estimates. He drove me to my home across town after I dropped off my car. I was told I'd get a ride back when the job was done. Instead, Michael surprised me by delivering the car to my house! That was a genuine kindness. Michael is courteous, friendly, professional and a hard worker. You won't be disappointed with Diva's Auto Spa.

Waited several hours for them to pick up my car for detailing. They never showed up and I never…read morereceived a txt or call to let me know they weren't coming. It took a couple of calls and txt the followings day to hear back from them, just to be told someone didn't show up for work. This was after I had paid them a $100 deposit.

After an accident that heavily damaged the driver's door of my 2026 Range Rover Velar, we went to…read moreBodyWerks for repairs. Since the car was new, a replacement door wasn't available for over 2 months. During that time Theresa kept us informed about all her efforts coordinating with the parts supplier and the insurance company. Her attention to every detail and her caring customer service was exceptional. We are very satisfied with the repair results. We would highly recommend BodyWerks.

Just don't waste your time with these folks. My vehicle was there for 60+ days for MINIMAL repairs…read more I had to reach out for updates. Vehicle returned to me FILTHY inside and out. As a matter of fact, someone apparently took it for a drive and spilled coffee/tea all over the front. Dash board, doors, white leather seats, floor board, back seat. Escalated my complaint only to be told, "I'm not that smart. I'm a car guy. ​I wasn't expecting a complaint of this kind, I was thinking a 10 minute call about an alignment problem." Here's the real fun part.....management screams at me, "ARE YOU BLAMING US?" If you decide to use this shop (or any others this group owns) be prepared to walk away feeling less than a human.

Go see Bridget she is great!!! She has really helped me with a difficult problem. She worked with…read moreme and made everything perfect.

A bus scraped by new car while I was at a stop sign. The damage is not too bad but again, this is a…read morenew car. I work two jobs at the age of 55 so time is limited. I noticed that this business offered the ability to upload pictures, sent to their estimator for an offical estimate of repair. Once the estimate is done, one can expect multiple e-mails requesting a repair scheduling with their business. This seems too good to be true, right? Yes indeed. I sent this estimate to the school district's insurance company and they readily sent me a check. I've never had an insurance company actually send me a check. Not that I've had many accidents in my life (2 now) but I've only known insurances to deal with the collision center directly when it comes to payments. Regardless, this is what I was left with so I figured we would make it work since this company APPEARS to be on top of their game. I decide to schedule my car drop off. The online scheduling allowed for Mon - Fri between 8am and 430pm. Sweet, I can drop this off between jobs on a Friday. Hmm..maybe not. Estimates are just that..estimates. They determine the damage done, any replacement parts and time it would take to repair/paint. This estimate was indeed just that. Such and such for the mirror casing. Such and such for paint. Such and such for the allotted time they deemed it would take to repair. Naturally, we all realize that estimates are not precise and there are times when it will vary some. (I was ready to pay more if needed, out of pocket.) A women called me while I was on my way to job #2. I missed it so I called back before clocking in. I guess they needed some information first. Well, it was not information they needed. They gave me every excuse in the book NOT to schedule. At the time I did not understand why they were dissuading me from keeping my appointment. Guaranteed money is just that: ka-ching. Or is it? "We do not work with that insurance company." Um..I am willing to pay beyond the $2k given to me by the company. After all an estimate should be give or take, within reason. I guess not. "The make of your car (Nissan 2024 Sentra) has a rear camera, which means we may have to --blah blah excuse-- which would mean more time, perhaps adding $500 or more." Thinking to myself: You knew my car's year and make when doing the estimate. Wouldn't have that been added onto the higher end of the estimate? "Nissan is particular about the parts going onto their cars- blah blah" Nissan is not paying for this and their eyes do not need to approve of your work. I do. "Do you have another car? Because usually insurance companies provide one, but since you have paid out..blah blah." No. It is okay because my wife has her new car that we bought at the same time as mine. "Well. You schedule the drop off for next Friday at 430pm. We do not allow for over the weekend drop offs." Let me get this straight. Your online schedular sets the dates and time available for appointments/drop off. Friday at 430 was available, so now what? By this time I was "over" this collision business. I later thought about this and others can draw their own conclusion. In my opinion, they would rather deal directly with an insurance company so they can nickel and dime them to get the most amount of money possible from insurance. (It is no wonder insurance rates are so high. This is surely one minor factor in the equation.) A cash payer is not "bang for their buck" in my opinion. My advice to this business on Kingston Pike in Knoxville: 1) Fix your calendar if you cannot accomodate appointments on that date. 2) When you perform an estimate, add in those "make/model" issues a part of the high-end estimate. Isn't that what a low-ball and high-ball estimate is all about? 3) Do not assume that a potential client is not willing to pay beyond insurance to get their car back to looking good. Good customer service is inviting all forms of payer's to your business to demonstrate how well you perform (not moneygate)." Good reputations are NOT EARNED by turning down good business and ultimately reviews. Shame on you. May the truly best business for my business await. My pretty car deserves better than money snobs.

Reattached my front bumper cover. Very fast work at a reasonable price. Very happy customer here.read more

From the owner: Family owned businesses with more 25 year experience.read more

called Geico and the shop even agreed to take off items that they said weren't done but the shop…read morestill wants to charge for the work and have now sent it to collections. Geico said this was the second issue with this shop and still consider taking them off the recommendation list after they got caught lying about the work. My truck still has a scratch on it, rim.is still damaged, alignment is off, tire pressure light is still on, broken brake controller. I'm currently in the process of suing them. Beware.

Great service. People were friendly and got my car done fast and it looks like brand new! Great…read morejob!!

Jeff McCown is the best! He was recommended by another body shop that I had used, and my wife,…read moreMary, found out why. Mr. McCown was very friendly and professional, explaining what had to be done, what it would cost and when her car would be ready. She was very concerned, because he would be working on her new 2024 Volvo and wanted it to be perfect. He exceeded our expectations, and even finished his work ahead of schedule. He additionally had an arrangement with a rental car agency which made the drop off/pick up process run even more smoothly. We'll definitely return to McCown's should the need arise in the future.

Absolutely thrilled with repair of my son's car…read more Repair was completed on time. Estimate was lower than expected...paying out of pocket and didn't break the bank! We will definitely return if we ever need more repair work...(which I pray we never do...) I highly recommend Jeff McCown!!!!!! If you need repairs ~THIS IS THE PLACE TO GO