Harper is truly amazing. I cannot say enough of how first class this…read morebusiness is. They do excellent work and treat the customer with utmost respect. Think twice about using any other auto body shop.

Big scam. Held my car for week to do a estimate took $1300 just to get the car back. Untaped a…read morewindow in the rain just to be donkeys. Will follow up with more detail soon. They scam insurrance compamies and customers by trying to keep cars on lot. Check what you sign and whats on tje big white card by the pacman machine. Lots of hidden games here.

I've needed a couple of collision damage repairs over the past year. Both of these were completed…read moreat Caliber. As I was paying for them myself, I shopped the Knoxville market and found the estimates at Caliber were the most competitive. End result: Both repairs were completed on-time and the cars look fantastic. Factory new condition. Even better, not only were the initial quotes lower than the competition, the final invoices were lower than the initial quote. No bait and switch. I'd like to give a special shout out to my Service Advisor, Ashley Brumbalough. She was very empathetic and knowledgeable at the initial inspection, taking time to listen to our situation. She then followed up with me daily throughout the restoration process, keeping me updated on progress. When the repair was complete, she was there waiting for me as I inspected and picked up the car and made sure everything was to my satisfaction. Ashley was so good on our first repair, I knew who I was calling on the second. I hope I don't need to see her in the near future, but I know who will get my first call if I need it.

I had my car fixed here. They were great at keeping me up to date with the repairs. That kept me…read moreinformed and made the pick up easy. My car looks like new again. I would recommend this place to anyone needing a body shop.

Unfortunately, body shops aren't a business most people look forward to dealing with--usually it…read moremeans you've been in an accident and are bracing for headaches, often more from the insurance side than the shop itself. I've lived in the area for about 10 years and have used Hardin Valley Body Shop on a few occasions for myself and family. The work has always been excellent. This repair was different because it was on a pristine truck I bought new and kept in showroom condition--no scratches or blemishes prior to the wreck. I've attached before-and-after photos for reference. The results exceeded my expectations: the truck was restored not just to pre-accident condition, but to the same flawless state it was in the day I drove it off the lot. The repairs were precise, and the detailing was outstanding--every inch of the truck was immaculate. They could easily run a top-tier detail service on the side. The staff was professional, responsive, and genuinely customer-focused. It felt like they were working directly for me rather than just following insurance directives. If you're ever in need of collision repair in this area, Hardin Valley Collision is one of the best options you'll find--high-quality work, thorough attention to detail, and a helpful team. Highly recommended.

Excellent and friendly service. Gave me an estimate within hours…read more Great local Tennessee friendliness.

Fair price, fast and excellent work. Had a dent from unknown origin. A lot of hand work to…read morefix...not just pulling it out.

Hit some curbs with front low air foils and also tire spokes causing scratches and gashes due to…read morelousy visibility on new miata. Repaired perfect and price was very very palatable and same as estimate. Great experience.

called Geico and the shop even agreed to take off items that they said weren't done but the shop…read morestill wants to charge for the work and have now sent it to collections. Geico said this was the second issue with this shop and still consider taking them off the recommendation list after they got caught lying about the work. My truck still has a scratch on it, rim.is still damaged, alignment is off, tire pressure light is still on, broken brake controller. I'm currently in the process of suing them. Beware.

Great service. People were friendly and got my car done fast and it looks like brand new! Great…read morejob!!

Had an appoitment at 12:30 yesterday. Showed up a few minutes early. No one was there. So I…read morewaited until 12:30 and still no one. Went and knocked on door and tried to call them. No answer either way. I waited until aftr 1 pm thinking maybe they had gone to lunch and were running behind .....they never showed up. It is call by appointment which I did.

Waited several hours for them to pick up my car for detailing. They never showed up and I never…read morereceived a txt or call to let me know they weren't coming. It took a couple of calls and txt the followings day to hear back from them, just to be told someone didn't show up for work. This was after I had paid them a $100 deposit.

Reattached my front bumper cover. Very fast work at a reasonable price. Very happy customer here.read more

From the owner: Family owned businesses with more 25 year experience.read more

My car and I have had a rough year - apparently it thought it was auditioning for a demolition…read morederby. After two minor accidents in less than six months, plus an unrelated power window issue that started before the second accident, I can't say enough good things about James and everyone at Mr. Cool's Collision. From the very first interaction, the whole team made a stressful situation feel manageable. They were warm, responsive, and genuinely easy to work with, and both repairs were finished ahead of schedule. Each time I picked up my car, it looked fantastic - clean, restored, and like nothing had ever happened. What really set them apart, though, was what happened months later. About eight months after my second repair, I was still dealing with the power window problem. Since it had nothing to do with collision work, James could have easily brushed it off and sent me elsewhere. Instead, he took the time to track down the issue and made sure my windows were working again. That kind of follow-through is rare, and it meant a lot. After a bad experience at a chain auto repair shop, this level of honesty, care, and accountability was an enormous relief. If you're a woman who's ever felt dismissed or has been taken advantage of when it comes to repairs, you probably know exactly how much that matters. If you're ever in the unfortunate situation of needing collision repairs, I highly recommend Mr. Cool's Collision.

Had a car rear end me and their insurance sent me to Mr Cool Collision. I have been back six times…read moreand the problems still are not fixed. They are totally incompetent and lie about what they do to the car. The problems were caused by them and they are throwing bandages on the problem.