Harper is truly amazing. I cannot say enough of how first class this…read morebusiness is. They do excellent work and treat the customer with utmost respect. Think twice about using any other auto body shop.

What was supposed to be a two-week repair turned into over two months of delays, mistakes, repeat…read morerepairs, and frustration. I took my Tesla to Harper Collision only because Tesla referred them as the local preferred body shop after road debris damage. The original work included windshield and headlight replacement plus repainting multiple areas. The windshield caused a major delay because Harper didn't open a ticket with Tesla to investigate the shipping issue until I specifically asked them to. When I finally went to pick up the car, I immediately noticed unrepaired damage along the sides before I even got in. I reported it to Amy, which led to another estimate, insurance supplement, and more paint work. The car also still had residue and debris from the repairs and hadn't been properly cleaned. Manager Austin later called and was extremely defensive, shifting responsibility onto me instead of simply acknowledging the missed damage. He even checked security footage to confirm I hadn't driven away before reporting it. During the second round of repairs, they accidentally broke my driver's side window. They said no local Tesla location had one in stock, so I called around myself, found two in Chattanooga, and offered to pick one up. They declined; a window was later overnighted from Nashville. When I picked the car up again the paint was about 99% acceptable, and I was too tired to keep fighting over the remaining imperfections. But the problems still weren't over. The driver's door speaker hadn't been reinstalled correctly and was rattling, so I had to take it back in. On the drive home I discovered the cameras hadn't been properly calibrated, which affected the driver-assistance features and nearly caused an accident. Back to Harper again after that visit they returned the car still in Service Mode. I still occasionally hear what sounds like broken glass rattling inside the driver's door (presumably from the window they broke). At this point I'm too exhausted to take it back again. I would not recommend Harper Collision and will never trust them with another vehicle.

I've needed a couple of collision damage repairs over the past year. Both of these were completed…read moreat Caliber. As I was paying for them myself, I shopped the Knoxville market and found the estimates at Caliber were the most competitive. End result: Both repairs were completed on-time and the cars look fantastic. Factory new condition. Even better, not only were the initial quotes lower than the competition, the final invoices were lower than the initial quote. No bait and switch. I'd like to give a special shout out to my Service Advisor, Ashley Brumbalough. She was very empathetic and knowledgeable at the initial inspection, taking time to listen to our situation. She then followed up with me daily throughout the restoration process, keeping me updated on progress. When the repair was complete, she was there waiting for me as I inspected and picked up the car and made sure everything was to my satisfaction. Ashley was so good on our first repair, I knew who I was calling on the second. I hope I don't need to see her in the near future, but I know who will get my first call if I need it.

I had my car fixed here. They were great at keeping me up to date with the repairs. That kept me…read moreinformed and made the pick up easy. My car looks like new again. I would recommend this place to anyone needing a body shop.

Unfortunately, body shops aren't a business most people look forward to dealing with--usually it…read moremeans you've been in an accident and are bracing for headaches, often more from the insurance side than the shop itself. I've lived in the area for about 10 years and have used Hardin Valley Body Shop on a few occasions for myself and family. The work has always been excellent. This repair was different because it was on a pristine truck I bought new and kept in showroom condition--no scratches or blemishes prior to the wreck. I've attached before-and-after photos for reference. The results exceeded my expectations: the truck was restored not just to pre-accident condition, but to the same flawless state it was in the day I drove it off the lot. The repairs were precise, and the detailing was outstanding--every inch of the truck was immaculate. They could easily run a top-tier detail service on the side. The staff was professional, responsive, and genuinely customer-focused. It felt like they were working directly for me rather than just following insurance directives. If you're ever in need of collision repair in this area, Hardin Valley Collision is one of the best options you'll find--high-quality work, thorough attention to detail, and a helpful team. Highly recommended.

Excellent and friendly service. Gave me an estimate within hours…read more Great local Tennessee friendliness.

Fair price, fast and excellent work. Had a dent from unknown origin. A lot of hand work to…read morefix...not just pulling it out.

Hit some curbs with front low air foils and also tire spokes causing scratches and gashes due to…read morelousy visibility on new miata. Repaired perfect and price was very very palatable and same as estimate. Great experience.

Had an appoitment at 12:30 yesterday. Showed up a few minutes early. No one was there. So I…read morewaited until 12:30 and still no one. Went and knocked on door and tried to call them. No answer either way. I waited until aftr 1 pm thinking maybe they had gone to lunch and were running behind .....they never showed up. It is call by appointment which I did.

Waited several hours for them to pick up my car for detailing. They never showed up and I never…read morereceived a txt or call to let me know they weren't coming. It took a couple of calls and txt the followings day to hear back from them, just to be told someone didn't show up for work. This was after I had paid them a $100 deposit.

Reattached my front bumper cover. Very fast work at a reasonable price. Very happy customer here.read more

From the owner: Family owned businesses with more 25 year experience.read more

My car and I have had a rough year - apparently it thought it was auditioning for a demolition…read morederby. After two minor accidents in less than six months, plus an unrelated power window issue that started before the second accident, I can't say enough good things about James and everyone at Mr. Cool's Collision. From the very first interaction, the whole team made a stressful situation feel manageable. They were warm, responsive, and genuinely easy to work with, and both repairs were finished ahead of schedule. Each time I picked up my car, it looked fantastic - clean, restored, and like nothing had ever happened. What really set them apart, though, was what happened months later. About eight months after my second repair, I was still dealing with the power window problem. Since it had nothing to do with collision work, James could have easily brushed it off and sent me elsewhere. Instead, he took the time to track down the issue and made sure my windows were working again. That kind of follow-through is rare, and it meant a lot. After a bad experience at a chain auto repair shop, this level of honesty, care, and accountability was an enormous relief. If you're a woman who's ever felt dismissed or has been taken advantage of when it comes to repairs, you probably know exactly how much that matters. If you're ever in the unfortunate situation of needing collision repairs, I highly recommend Mr. Cool's Collision.

My Toyota 2009 Yaris driver's side door was 'crunched in' by a motorist while in Dothan, Al. After…read morean ordeal (almost one month) dealing with the other driver's insurance company (which wasn't very 'progressive') to repair my car, Peter at Mr. Cool's Collision immediately got to work restoring the door ! I'm very impressed with their time table, and taking care of getting my only car back to normal --- actually they made it better than it was before the accident ! Incredibly, super-satisfied with their performance and customer relations treatment toward me first of all, and toward restoring my vehicle.Not just doing what is generally expected by a repair center, they (Peter and JR) went beyond all my expectations ! They even cleaned my car outside and INSIDE ! Such service in today's world is extremely rare, and wonderful. Sincerely, Croxton