I chose this location out of many because of some of the reviews being decent. I gave two stars because the issues were corrected and management got involved. The communication through the process was nothing as promised. I was told I'd get contacted along the way of repair and updated date of completion, that didn't happen. I got the call once my vehicle was ready. When I arrived to pick up my vehicle it was horrible. The damage looked like it had been smoothed and painted over. My door panel was completely loose and when I touched it, the plastic pieces fell out. This was on the damaged, repaired door. Quality check was not done once my vehicle came out of shop. I had to leave my vehicle for 3 extra days to get the job done right and even when I arrived and reinspected it was still not as promised. Customer service is not priority here! I appreciate them waxing my vehicle upon completion and finally getting it right but it took a couple times. this is a preferred shop for major insurance companies, but that needs to be reevaluated. For insurance companies to give them as a preferred choice I feel like it's not worth the back-and-forth up and down the highway. I wasn't happy. I was just OK. read more

Spoke with a Shane K.a Service Advisor. Super nice guy. Very knowledgeable. Mr Shane seemed caring and took the time to explain everything that was going to be needed for my car. Mr.Shane even was willing to work with me if I wasn't able to pick up my veh once it was ready. Thank you for all your help! We need more people that really care about customers! Thank you again Mr Shane! read more

Had to stop at Caliber after work yesterday. Waiting area was super clean and associates were super friendly. My car was taken care of in less than 10 mins by Mark Colón. Will be back. read more

Caliber Collision - Body Shops Near Me - Houston, Texas

This place has mastered the ability of Unprofessionalism. License plates were missing hardware. Had to drive off without license plates and that's after them calling me to pick up my vehicle. Personal property and tools missing from my truck. They broke the rear windshield wiper it does not move when I hit the switch and it used to work perfectly fine before. They changed the front grille of my expedition without putting the bolts and trim pieces back in. Bolts were laying randomly throughout the engine bay. A huge plastic that covers the radiator and sits on top of the hood release latch was missing. We only drove it for 5 miles before the engine popped due to a bolt that they failed to put back made its way into the cylinder. They had to remove the air filter housing and radiator cover to change the grille and they dropped a bolt in there in the process. The manager Michael Howard lied to me and said they didn't remove any of that even though you physically cannot remove the grille without removing this cover and bolts. He said it pops out and they popped a new one back in but it has bolts on the top and he denies this. I had to replace the engine on my truck because of them. I asked them to show me a video of them working on my truck and they said they didn't have cameras. If anything happens to your vehicles while in this shop you will be out of luck. Find a different shop. These guys are liars, thieves, . Also good luck reaching out to corporate. They don't answer their emails and they don't answer their phone calls. They have a guy in their legal department that works for Blackrock. There's nobody in the whole company that will help you. read more

My vehicle was damaged while I was at work. A semi truck driver backed into my vehicle while it was parked and claimed he never saw it and didn't know he hit anything. Before police arrived, the truck driver and his insurance accepted 100% liability. It was a blessing the vehicle was still drivable. I filed a claim with my insurance company and after three weeks in the shop, I got my vehicle back today (Friday). It may look new but that doesn't mean I am satisfied. I couldn't go to the closest Caliber Collision location (only services highland vehicles) so I went here. I won't call out my service advisor because I think it is a company problem. Just because they do great work (in the shop) and offer a warranty doesn't mean they are providing good or exceptional customer service. This past week I only received updates after contacting the service advisor via email and text. Nothing on Tuesday or Wednesday of this week. I didn't get confirmation my vehicle was ready to be picked up until after I was waiting at the shop. It was obvious they were not ready for me. I could see my vehicle parked in their service yard. The customer ahead of me had their car still in the shop. Enterprise sent an agent to pick up my rental car but he had to wait with me until my service advisor had my vehicle ready. Two other customers came in after me. Caliber Collision is not open on weekends. That tells me a lot about the company's priorities. The original estimate included all new parts but my insurance company made them submit a new estimate with recycled parts (non-OEM), which cut it almost in half. Caliber Collision likely would have made more money if I hadn't filed a claim with my insurance company. Dropping off my vehicle for repairs was delayed due to Hurricane Beryl. When I finally dropped off my vehicle, they told me they would have gone after the trucking company if I hadn't filed a claim. I would like to thank the General Manager again for giving me a ride to Enterprise the day I dropped off my vehicle since I probably would have been waiting past 5:30pm on a Friday and everyone would be gone until Monday. read more

DO NOT TAKE YOUR CAR HERE!!! As if their communication wasn't bad enough. They didn't put ANY coolant in my car after fixing it. The engine would have fried if it hadn't been 25deg when I picked the car up. Thankfully I was able to take it to another caliber location and they fixed it I will NEVER EVER let this caliber location touch my car again! read more

Great bunch of friendly staff with excellent customer service...second time I have had to use them. First car put back together perfectly, unfortunately second was totaled but, they allowed me access to get my personal belongings on a sarurday!! Thank you all for your kindness!! read more

Was in an accident a while back, Caliber did a great job repairing the car back to the pre-accident look. There was a minor issue as far as the car horn not sounding the same but I went back there and it got corrected. About 1 year later, I had another issue as far as the headlight assembly malfunctioning on one side / not lighting up correctly. Under their warranty, it was fixed without having to pay anything else. During the 2 day period of time, I rented a car from IAH airport (had specific reasons for renting from there instead of a local branch). They gave me a ride there. When I went to return the car, they brought my car TO ME at the rental center AND had it completely detailed. I live 1+ hr away so it was a little inconvenient to drive to each time but I do understand sometimes parts malfunction. So I definitely appreciated what they have done for me as far as not trying to run away or back out of their warranty like many companies do. The extra touch that they put in shows. They definitely care about their work and if I ever needed them again (hopefully never) I would be happy to have my car worked on here. read more

So glad I chose this location. The staff was the nicest and most helpful people I've encountered with when working with my car. They took care of everything and kept me updated every day by text which is awesome! and to top it off the results were amazing, my car looks like new! Would recommend to family and friend's. You won't be disappointed! read more

We took our Cadillac CTS back to Caliber Collision for a failed high pressure fuel pump. They previously had replaced the gas tank and low pressure fuel pump and we were trying to see if it was covered under our warranty or if a supplement could be filed with our insurance company under hidden damages. My husband and I informed them of what needed to be replaced, the high pressure fuel pump, because we had already had a diagnosis performed by a Cadillac dealership. Instead of telling us that they didn't feel the failure was associated with the repairs they had previously done they told that information to our insurance company and then charged us a $112.50 diagnosis fee. I don't understand why we were charged a fee when we told them upfront from the beginning that we're only asking to supplement the high pressure fuel pump as hidden damages if possible. The high pressure fuel pump has failed. We were given a receipt but not the diagnostic results. We basically paid them to tell us something we told them. Mrs. C. Andrews read more

My daughters car was rear ended in College Station, Texas. We took her vehicle there but due to the workload they flatbedded the vehicle to this store. After a rocky start with the adjuster from the insured I had to get the GM involved. Wesley was quick and understood my concerns to get the problem resolved. The next day they contacted my daughter and informed her they were proceeding with her repair. Due to the delay I wanted to ensure I was not going to be held accountable for the rental so I called to speak to my daughters service advisor, Rick Hendricks. Rick not only kept my daughter informed, but me as well. He also called the day before and warned me of a safety concern on my daughters vehicle. This was steering damage that was not part of the accident. He quoted me a fair price and timeline of the repair. This is a world class organization from Ashley who answers the phone in a welcoming voice, to Rick Hendricks the Service Advisor to Wesley the GM who you can tell runs a tight ship. Thank you Caliber. Not only did you address our accident, but your number one concern is for the safety of our daughter. That says allot. read more

The work that was done was satisfactory. Communication and customer service was terrible. I felt the amount charged was way too high, but that's between them and the insurance company. read more