These guys were amazing! Before I even pulled into the bay I…read morewas offered water and given instructions every step of the way. Because I was over due they educated me about what my vehicle needed and gave me prices upfront and not at the end especially since my coolant was at boiling point ! Jahoni and Jacuri were amazing... I am a take 5 girl and this was by far the best oil change experience I have ever had!!

I just wanted to share my experience with Braedan and Oscar at Take 5 Oil Change at 8810 FM 1960…read moreBypass RD W in Humble, Texas. They really went above and beyond to make my experience a great one. It wasn't just "Here, would you like water", but being professional and attentive to my needs is definitely a sign of exceptional customer service. Keep up the good work!

From oil changes and batteries to starters and everything in between, these guys have treated me…read moreand my cars top notch. They're trustworthy and efficient and community friendly; just like it should be! I won't go anywhere else. I trust them. They're ethical, do good work, and are kind and courteous.

WORST EXPERIENCE I HAVE EVER HAD in a business. These guys botched everything, starting with not…read moretrying to open my work truck's door with a key and thus delaying my repairs for 5 days. Work. Truck. Then, they gave me a quote on parts at at least a 5X markup on the retail price, claiming "we only use OEM for Ford." I showed the manager the OEM part for I needed around $100 online. He just bullshitted and bullshitted, then told my 87-year old mother (my ride that day) he'd be happy to do business with her anytime but not me. What? When I slammed my hand on the counter, which was louder than I expected, they called the sheriff. I was simply a disgruntled customer. Three police cars showed up, each of them wondering why the hell they got a phone call. Meanwhile, this manager would not release my vehicle until I paid $379.90 for their "assessment." I HAVE NEVER SEEN SUCH MALFEASANCE. I am ashamed this business calls itself Christian Brothers. I hope everyone reads this interview and that manager gets replaced. They blew me off for 5-days during my work week, then did the shoddiest of assessments, held my truck captive, took zero responsibility, and called the police on me. I'm not kidding. WORST EXPERIENCE EVER.

What I like about Valvoline is that once they have your vehicle information in their system, all it…read moretakes is a simple scan of your VIN and they can know the vehicle's service history from their location. I do not know if they still offer this because I forgot on this go around, but if you stay in the vehicle while they perform your oil change you should get a free car wash which is a good value.

I've never gotten an oil change here, instead I got my headlight bulb replaced. The technician that…read moreassisted me was very helpful, kind & knowledgeable. He looked up my car to find the proper bulb and replaced it in less than 15 minutes all while I was in my car. I wasn't bothered about getting any other services either, which I really appreciated. I was in & out and able to go about my day.

DO NOT CHOOSE THIS LOCATION. Negligent Service & Zero Accountability…read more I am extremely disappointed with this Take 5 location. This was my third time using them, but it will absolutely be my last. Their negligence caused immediate mechanical issues with my car (2023 Nissan Altima SL), and management has completely refused to take responsibility. The Incident During my third visit for a routine oil change, the technicians pulled out my air filter and suggested it be replaced. I agreed. Within 20 minutes of driving away, my dashboard lit up like a Christmas tree with warning lights: Check Engine, System Malfunction, ABS, and slip indicators. The Immediate Response & Lack of Knowledge I drove right back to the shop. The technicians clearly did not know what they were doing. * They checked the air filter again and had me rev my engine to 5 RPMs multiple times, which didn't fix it. * I saw a P0101 code on their OBD reader. When I asked about it, they ignored me. * The tech eventually admitted, "I don't know, it could be a sensor," and implied someone else caused it. I reminded him that they were the only ones who had opened my hood. * After speaking to his District Manager, the tech told me it "couldn't be anything serious" and told me to just drive it away, handing me his personal cell number. The Real Diagnosis Uncomfortable with their guesswork, I took my car to a certified Nissan Dealership. Their diagnostic found exactly what went wrong: Debris from the old filter contaminated the Mass Airflow (MAF) sensor during Take 5's replacement, causing it to misread and trigger the system-wide dashboard alerts. Nissan had to pull the sensor, clean it, and reset the codes--leaving me with an unexpected $200 bill. The Claims Runaround When I opened a customer support claim, the local manager didn't even contact me until Day 6. * When I told him Nissan had to fix their mistake, his only response was a dismissive, "And they charged you for that?" * The next morning, he claimed corporate "didn't receive" my emailed receipts and asked me to send them directly to him. * Just hours after sending them, I received a flat denial letter claiming it wasn't their fault that debris from the old filter caused the sensor to misread. Final Verdict Their technician's sloppy handling of my air filter directly caused a sensor failure, and Take 5 used bureaucratic delays just to deny my claim and avoid paying a $200 bill. I have appealed their decision, but I am also filing a formal complaint with the Better Business Bureau (BBB). If you value your vehicle and expect a company to stand behind their work, DO NOT take your car here.

I went in for a simple inspection for my car on Friday, April 10th. The inspection price was…read more$18.70...my card was charged $187.50!!! That was two weeks ago...I have yet to receive my refund. What I did receive when I went back a week later was the run around AND was questioned as to how I noticed the excessive charge?!?!? I was asked 'did your bank call you?' I sat at the location close to an hour waiting on the service tech to contact his area manager as he (the service tech) appeared to push buttons on the ccard machine (even suggesting my card was invalid..lol), to no avail. PER THE DEPARTMENT OF PUBLIC SAFETY (DPS) - THE MAXIMUM STATION FEE FOR A SAFETY & EMISSIONS INSPECTION IS $18.50. SOUNDS LIKE AN ILLEGAL PRACTICE!!!!!!! I see a report ANDDDD complaint to the county tax office AND DPS loading....

Extremely friendly and helpful. They don't specialize in foreign cars, but have twice helped me…read morewith my Alfa Romeo. Really great people!

Rolando has been my mechanic for 14 years. His work is absolutely amazing & so is his team's. 10/10…read morerecommend.

Very professional, they were fine with outside pre purchase inspectors, went through carfax with us…read moreand made the whole journey worth it

I came to this place for an ac recharge , The owner told me…read moreto step outside the shop. He then came back to me and told me they put Freon in the car but the ac compressor won't kick on. This is a simple test a trained mechanic can do by checking the fuse box and running electricity to it. I wouldn't recommend taking your car to this place , the owner is dishonest.

Today Omer from the Valvoline on 1960 bypass made my oil change experience one of the best I have…read moreever had. He greeted me with a pleasant smile. He informed me of all of my options and listed the price of each option. He offered me a beverage. It was just so refreshing to be treated as a valued customer. This young man made my day.

Pretty fast and took care of everything, just don't get wiper blades they are a bit priceyread more

Worse customer service ever. Rude bearded technician making…read morecomments about me like I could hear him. And laughing about it with colleagues. I had been going there since opening years ago. Had never seen him before and will never again as I will be taking my business elsewhere.

I always come here for my oil changes on every vehicle. The customer service is always on point…read more Mr. Manny was my tech today and even in the heat he gave the best customer service (give that man a raise lol). Never had any issues with my vehicles afterwards so you will definitely get the best oil change for your money.

7 3 2025 Update…read more I've been taking my vehicle to Valvoline probably my 10th to 15th trip now and I did not find out recently until last visit that they've been putting 0 to 20 weight in my vehicle when my Vehicles specifications are 0 to 50 weight oil. It even says it on Google and when I inquired the employee about this, he said that their computers states they are required 0 to 20 weight oil but it doesn't make sense (He even showed me). I asked him if there was an extra charge for an upgrade or something so I could make it right and he said no, so why wouldn't they put the recommended oil in a BMW so the engine isn't damaged in the long run? I used to always be happy with Valvoline and I've always taken my vehicle is there but I think it's time to make a change Update 7 3 2025

This location has been hit and miss for me. Last time it was horrible weather and I had 4 people…read moreworking on the car and got in & out fast. This time? Bays were empty when I pulled in and the team began descending on my vehicle. This time it was evident they were training one or more new staff. Not a biggie until I see them spending an inordinate amount of time on what appeared to be putting a screw/bolt back in. Never bothered telling me what they were doing, but the struggle under my hood was something to see. Now, I get that oil change places are like movie theaters in that they make a ton more $$ on up-selling accessories than they do the oil changes. What I didn't get is that 3 different people needed to be messing with my BRAND NEW wiper blades with your greasy hands. I finally had to roll down a passenger window to get the nonsense to stop. The $60 quote for my cabin air filter was hilarious! I took 60 seconds to go ahead and order a name brand one off Amazon for 1/3 that price. Do you want us to put air in your tires? No, they read at the exact pressure they're supposed to be, as shown on your report?? Manager appeared irritated that I pulled out my coupon at the end (maybe he just looks that way), but given that I'd had it sitting in the phone the whole time and nobody had ever asked for it? All-in-all a much slower experience than usual combined with a hope that they didn't unbolt something important under my hood.

Super fast and friendly. I was in and out which I am so thankful for in this summer heat.read more

Staff even though always different, they are professional and quick…read more They actually close at the time they say they will close and they never rush you or act upset if you there close to closing time att