After my previous review, I was contacted by the general manager Stephen who apologized for their oversight and finished the job. I appreciate him taking accountability and correcting the issue in a very prompt manner. With that I'm updating my review as their previous work was quality. read more

We dropped our car off 39 days ago and it still hasn't been finished. When we dropped it off at our appointment, Mike quoted us two weeks. We're now on week 6. He doesn't answer phone calls, doesn't call back when he says he will, and gives us the runaround when we finally do manage to chase him down. First VW delivered the wrong parts. Then the glass was installed incorrectly. Now apparently we're waiting on "calibration" consultants who haven't been showing up to work multiple days in a row. It's excuse after excuse with this place, and seems like they don't do any work in house. read more

The customer service at this location was amazing! From the front desk to my service advisor David, who handled the repairs on my car, all took the time to help me understand the process and kept me updated almost daily. Now my car looks even better than it did before the accident and I have peace of mind knowing there's lifetime warranty on the work done! Highly recommend working with them read more

Caliber Collision performed body work on my car this past week and I am very pleased with the results. I am also pleased to report that their customer service is very good as well. They communicated with me throughout every step of the work. They also completed the work in advance of the originally estimated completion date. I recommend their service highly. read more

No front lights, were they painted? These painted white dull headlights is not normal color. Can't see at night driving after repair work. Sad. This shop should do better work. Maybe Caliber shop will remedy? read more

Caliber Collision - Why not see with these lights, even with higher voltage light and buffering out. Just got back from painting and body work - Body Shops Near Me - Falls Church, Virginia

I've been here more than once and if I could give these people six stars I would. Very honest and meticulous with their work. Cara always comes back as good as new and they do great prompt work. They also work with insurance companies as needed. Couldn't ask for any better service read more

They suck and have no respect for customers. They even listen to your complaints . I brought my car for repairs through my insurance. It took them months to complete. Repairs were simple but the excuses for delay were awful read more

Great to work with. Chris was very helpful and professional. The repair work was excellent. read more

My car got scraped up against in the Trader Joe's parking lot, so I called in an insurance claim on it, for the back right bumper. A week and a half prior to that happening, I had parked in the surface parking lot near my building, apparently with my front bumper slightly on top of the curb, because there were no wheel stops. The left front bumper had come off of the vehicle a couple of centimeters, and there was a large crack that looked unsightly. I asked during the walk around with the technician at Caliber Collision, whether I could pay out of pocket to have the front bumper fixed. The walk around included highlighting other damage to the vehicle with a marker, which I did not care about. This included a 1.5-2 inch vertical puncture on the back bumper, which the technician pointed out. I was pretty clear verbally that I wanted the front left bumper fixed, and that that was what I wanted to pay out of pocket for. The time came to pick up my vehicle, and this is what the front left bumper now looks like. Unfortunately, I didn't read the email with the estimate closely enough, and was charged for the repair to the small puncture that I didn't care about, instead of what I asked for during the walk around, and paid $500 for a repair I didn't want, instead of what I asked for. I would recommend to Caliber Collision staff that they include a photo of what is to be repaired in the estimate or email itself, so that it is clear to everyone involved, what is being repaired. read more

Caliber Collision - Front left bumper - Body Shops Near Me - Falls Church, Virginia

Work was done sooner than projected, which was nice or was it.. Honestly, my trunk still doesn't close like it used to before being rear ended despite the part being repaired/replaced. I was unhappy to find dusty fingerprints of whatever was on the mechanic's hands all over the inside of my car once I got it back. I wouldn't recommend getting your car repaired here. I found my longboard/skateboard which was in my trunk had being ridden while my car was not in my possession. I am pissed because why are you going through my things!? And taking my skateboard for spin, you're supposed to be fixing my car not going through it! The wheels of my board are much dirtier. Footprints are all over it which resembles the same dust prints found on the inside of my car. Dont come here, they go through your car and may not even fix it properly. Highly disappointed. read more

The customer service at the Falls Church Caliber Colission was excellent. The service advisor, Jeff Sisson, was personable, professional, competent and helpful; he kept me up to date on the status of the repair, which was completed ahead of schedule. The Falls Church Caliber Collision shop went above and beyond my expectation; the quality of the bodywork was first rate. read more

Quality repair and completed on time. Good communication. Very thorough work. Car looks good.

Many of my clients have been completely satisfied with customer service and repairs. Steve Y read more

Sadly, my still-nearly-brand-new baby (of the automotive kind, not the human or furry kind) was the victim of a parking garage hit-and-run, leaving a large dent and lots of scratches along the driver's side backseat door. Luckily, USAA and Caliber Collision came to my literal rescue! The process of getting scheduled, dropping off my car, being kept apprised of the process via detailed text updates, and then picking her up all shiny, clean, and looking-like-new again couldn't have been simpler! Everyone was super friendly and they seem to have great COVID safety practices in place. I absolutely will be using Caliber again for my repair needs -- although I'm definitely hoping that it'll be a while before I have to again... read more

This team is amazing. They cover all the bases in staying in contact communications either through text, phone calls or email updates. Everyone is pretty chill even if the customers are stressed. I don't look ok forward to my next accident but if it's in NOVA you will see me at Caliber. Shout out to State Farm for their great relationship w Caliber. Our agent Kurt Sayce has been awesome in so many ways beyond the accident w intro to Rocket. Google Kurt you can thank me later read more

Due to unfortunate events I have used Caliber Collision three times over the past 4 years. Each time the damage to my car was different, and each time it was fixed to like new condition. I wouldn't trust my car with anyone else. Everyone at Caliber Collision is very nice and professional. I've always been treated well and with respect. They are very professional and work well with the insurance company. It's easy to schedule an estimate and then a time to bring in your car for service. They also work directly with rental car companies for pick up and drop off. I've only used Enterprise because that's what the insurance companies chose for me, but was still a breeze. Caliber Collision will call Enterprise to let them know you've arrived. When you pick up your car you can leave the rental at Caliber and they take care of the rest...one less step! They keep you updated from the time they bring the car in the shop. My most recent visit they finished with my car 2 days earlier than expected! Every time I have picked up my car they have vacuumed and washed it! This is always a nice bonus. Although I've moved across town, and there are plenty of locations, this location is my #1. I will always drive a litter farther for this stressless experience. read more

took 4x longer than estimated, really crappy work quality if you can call it that. I need a door replacement. they took trim from the accident and glued it back onto my car. trim fell off a week later and the car made whistling sound from outside air seeping in when driving. they never have a clerk so when I go in to get them to fix their poor quality work, other customers ask if I work there. it's just a tragedy and headache that you shouldn't have to pay for read more

I had a car accident and ended up using this shop thru the insurance company. I guess the quality repair itself was okay. HOWEVER after a delay, I picked up my car. My car WAS NOT cleaned at all. First inside of my car was full of dust made me coughing so badly. Second, the window got splash of green/blue paint that took forever for me to remove. Also, I had a golf bag in the trunk and when I picked up my car, the golf clubs were placed out of bag and all over the places in the back seat. Lastly, my car came back with brand new scratches on the body and I was too stupid to take before after photo. I did not know what they did with my car in addition to the repair. Maybe I should've taken photos exterior.interior before my car was dropped off ( in addition to the car mileage). Extremely disappointed with the service. I texted to the manager for this matter and no one ever gotten back to me. I guess they will give you the min. work when they know that you are not the one who pays for the cost but the insurance does. read more

They've repaired my Civic after accidents twice and have done fantastic jobs. I like how the keep me updated by phone and texts messages. I absolutely recommend them if your vehicle needs body work done. read more

I dropped by to get a estimate on the minor rear corner damage on my 09 BMW X3. The front show room was empty. Place was mess, looked as Place was closed for business. It took a while 10 minutes Perhaps until some guy showed up. He acted like I was bother his busy schedule and Could not spare a 10 minute for a proper estimate. He was not professional. He took couple of photos on his cell phone and took my Information. Never heard from him. I had car repaired here when it Was Craftsmen. Was satisfied with work. The Caliber Collision would not Be a body shop I would recommend to anybody. You will not have my Business in future. Avoid this place at All Cost. read more

When I purchased my used car it was delivered from out of state with no front license plate frame, or pre-drilled holes, from which to attach the front plate as required by Virginia. After unsuccessfully trying an auto repair shop and a hardware store it occurred to me to ask at Caliber Collision for ideas/assistance. The manager responded immediately, offered me two or three options, and then proceeded to drill two holes into the front bumper, slide in some bolts, and attach my front license plate. The entire exercise took less than 10 minutes. The gentleman, who I assume was a manager, was polite, friendly and professional. He also completed the project without charging me. It was a very positive experience and I am very appreciative that my car is now "legal!" read more

The reason I give four stars instead of five is because I unfortunately had two experiences with Caliber Collision. The first was an accident that was not my fault and the second due to snow. The work was stellar but it took them too long to complete it. The good part of this review is that my car is shiny and new. Thanks Caliber. read more

I couldn't be more happy with the service and the results from Caliber Collision. I was rear-ended and the person who was at fault had GEICO insurance, which brought me to Caliber. Between Steven and Rhyan, they took care of everything. They laid out the best options for repair and set up a time. After I dropped it off, the car was done in about half the time they originally quoted. When I picked up the car, Rhyan took me over and explained what they had done. It looked better than I imagined - they truly had gone the extra mile. I hope I never have to visit a collision repair center again, but if I do, it will be Caliber Collision in Falls Church! read more

Called prior to get an estimate over the phone to quote some rear bumper body-paint due to some light scratches from daily use, they told me that I have to come to get an estimate , fair enough , i took a time off and headed to the shop . Interaction lasted less than a minute . We do estimates only by appointment and we are very busy on Mondays . Literally we don't need your business . Went to another well known body across the street that seems busier than this one , they quoted me in less than 5 minutes . Ps :you guys didnt seem busy because you were joking around and a gentlemen had to let you know that you had a customer waiting . read more

Incredible team!! They were super friendly and were able to help us right away with a paint work issue without having an appointment. Alex did an amazing job. This will definitely be our go to for anything car related. Thank you!!! read more

While I found the staff to be friendly, I was not happy with the entire process. My car was taken there on May 23rd and the estimate was quickly approved by my insurance company with a completion target of 7/29. I heard very little from them even though I emailed for updates. Only on 7/25 was I told the car was now a total loss. Two months! Really? If you couldn't fix it, you should've figured that out much sooner. Now I have no car and a replacement isn't available. Thanks for nothing. I will never send a car or a friend here. read more

This is the most enthusiastic 5-Star review I have ever written. My Highlander was damaged by a falling tree limb. My insurance company recommended Caliber Collision and I am glad they did! From my first call (to Jen at the front desk) to my first meeting (with Jose) for an estimate to my drop off (where Enterprise met me with my loaner) to the timely progress reports from Jose and Jen, to picking up my car (which was beautifully repaired ahead of schedule), I couldn't have been happier. I will never go anywhere else. This is how a business should be run! read more

I wouldn't recommend this place based on my experience. I had a fender bender and towed them the car due to proximity. They are busy and quite slow. They took 2 weeks to get an estimate to the insurance company (one week until someone even started the estimate!). They kept blaming Covid situation for staffing shortages and getting parts prices. They didn't give me any status updates along the way and I had to keep calling them, which sometimes didn't get answered or was told that the adjuster would call me in a few minutes, but I had to follow up the next day again. Not very professional. read more

Excellent. The customer service is first class. We had Jose and he kept us informed on the status of our vehicle either via email, text or phone. Timelines and very accurate on the time for end product. USAA friendly! Kudos! read more

I am a repeat customer and have had above and beyond service every single time my vehicle needed repair. Evereth handled everything. He was friendly, professional, kind, and honest. He was sympathetic and went above and beyond. The continuity of care and service he provided is unrivaled. I won't take my car anywhere else. They repaired damage to my Infiniti and the work was flawless. Mike made the car rental process easy and he kept me in the loop throughout the entire process. He was able to obtain a rental that was comparable to my car. I really appreciate the professionalism, kindness, and above and beyond excellent service these gentleman provided. To the guys and girls in the back who fixed my car on several occasions - thank you! read more

One of the worst service experiences I've ever had in my entire life. I had a vehicle that needed repairs after an automobile-terrain collision. When I brought it in, I was told that they needed some time to do some initial screening before they could quote me on the estimate. I was told this would probably be done by the end of the same day that I brought it in, but worst case by the end of the next day and that they'd CALL ME when the estimate was out. Two days pass, no call. I call on the third day and ask if the estimate was out - it was. I asked how long they thought the repair would take. They said minimum two weeks, possibly longer - which was fine with me - and that I'd receive constant updates through text messages throughout the process. Great! For the first week or so, I received very vague one sentence update text messages. Afterwards, nothing. I called to get an update on the status of my vehicle near the end of the second week (this is after a week with no updates). Fortunately, I was told that my vehicle was basically done and just needed some final paint and miscellaneous stuff that should be done either by the end of the day or the next day and that I'd RECEIVE A CALL by the end of the day. Day ends, no call. I call the next day, asking if my car is ready to be picked up. Not quite yet, but they'll CALL ME at the end of the day. Day ends, no call. I'm pissed off at this point and don't call for basically another half week, because surely they'll call me when it's done. I call again for a status update - not done yet, but it should be done really soon and they'll make sure the guy in charge GIVES ME A CALL. No call. I call again the next week and ask if it's done. Yeah it's done, come pick it up. Overall, took an extra two weeks after the day I first called and they told me it should be done by the end of the day. Over the course of 3-4 weeks, I made probably half a dozen calls. At the end of each call, I was told by the worker that either they or someone else would give me a call. I received 0 calls from these people, ever. You'd think this would be the end of it, right? No. Turns out the windshield fluid motor was also broken, so I took my car back to see if I could get that fixed. They could do it, but they needed to order the part first and they'd GIVE ME A CALL when it came in. This was on a Thursday mid-afternoon, and they'd most likely be able to get it by Friday. No call. I ignore them for two weeks and call and ask if they have it, which they do but didn't bother to call to tell me. Never take your car or your money here, unless you're fine with absolutely 0 communication. read more

Mike Chamberlain went above and beyond to help me when Geico made a scheduling mistake and tried to send me somewhere else. Caliber has always been my choice and one of the main reasons is Mike. He's a real asset to the company. I'll always choose Caliber Collision while Mike is in the house. The work on my car was exemplary. read more

The first quote was extremely high but luckily we were able to negotiate an extremely nice deal. Special thanks to Oskar/Oscar (sp?) and Juan!! Oscar did an excellent quick awesome job fixing it and thank you Juan for your help! read more

My car's rear bumper was damaged in a minor accident. The technician did an excellent job in fixing the bumper to make it look like new. I was especially impressed with the color they picked. Although it was almost impossible to find an identical color, they used a color slightly more flattering than the original color. They took me to the Enterprise rental car to pick a rental car for my use until my car was ready. I dropped the rental at the body shop when picking up my car. A hassle-free process! ____________________________________ Recently my front bumper almost fell with the splash shield hanging under the car and making noises upon touching the ground when I drove. A stressful time for me. To make a long story short, they fixed it for me, twice. The first time, they put the shield back temporarily so that I could drive home. Then scheduled another appointment to redo it the right way. Very pleased with their work and service! I understand why some people mentioned that it was not always easy to schedule an appointment when they were busy. The key is patience, cooperation, and perseverance! I got similar responses over the phone, but I didn't give up. Instead, I tried to negotiate a time. It paid off in the end! read more

I can not be happier then I am with the work I got done at Caliber. First and foremost, my suv was involved in a hit and run which was the biggest pain ever to sort out. So I cringed thinking about where I was going to get my car repaired, as I have dealt with very horrific shops in the past. I called and even though it was a friday evening, they gladly took in my car. I was greeted by a sweet young lady at the front counter and a man who gave my son some popcorn and water ! They had my paperwork ready very quickly and introduced me to Jose, who was to be my main point of contact and he would look at my vehicle. Jose went outside and explained the whole process to my husband and I! He also said that I would be given updates on my vehicle and he gave me a date when my car would be done. He answered all of our questions and was BEYOND professional,helpful and very knowledgeable in the auto repair field. We received updates through text everyday, and even calls. And our jeep was done before the due date. The work was done perfectly and they literally took all the stress out of the whole process. Also when I went to pick up my car another young lady (who was pregnant:) ) was sooooo beyond sweet,helpful and made sure I was taken care of! You could truly tell that these people enjoy their jobs! Im so happy to know that I can count on this shop if I ever need work done! read more

A tree fell on my car and I had to have the hood, windshield and roof replaced, as well as other dented parts adjacent to the windshield. The repair done by Caliber Falls Church is flawless and I fully recommend this body shop to anyone in need of body shop work. They are truly expert professionals who know their craft. L Shepherd read more

I got into my first fender bender and I was very nervous about how much it would cost me to fix my car. I have Gieco and they made it super easy. I filed my claim through the mobile app while at the site of the accident and was immediately able to search for a repair shop that partners with Gieco which led me to Caliber Collisions. I was able to drop my car off literally the day after my accident. I was greeted by a Gieco representative and Rhyan from Caliber Collision. They explained all the details to me and took pictures of the damage to add to my claim. I left them the keys and opted out of the rental car (which they have on site) since I would be traveling for work that following week. As soon as I landed back in town I was able to pick my car up. They actually finished in like 4-5 days and allowed me to leave my car there until I got back. I can't sing enough praises on how great Rhyan was as my car was getting fixed. He would call me with updates every few days and explain how everything was coming along. He let me know as soon as my estimate was finished. He even saw a small smudge on my mirror when I was picking up the car and insisted on cleaning it off before I left. The customer service here is top notch. When I picked my car up I was nervous about how much of the cost I had to cover but I had a low deductible because this was my first accident so I only had to pay that. I also had accident forgiveness because of my good driving record so my insurance rates didn't increase. I was very impressed with caliber collisions and Gieco in how seamless they made getting my repairs and filing my claim. Getting In a car accident can be stressful and they made getting it fixed super easy for me. I would highly recommend this location if your looking to get repairs done. Ask for Rhyan. He's the best! Lol read more

Very pleased with proactive customer service during the entire repair process and quality job. I recommend Caliber Collision in Falls Church, VA. read more

I had such an amazing experience at Calliber! In early April someone rear ended me so I went through their insurance to get my car fixed. Their insurance told me that Calliber was within their net work and I'm so glad they were! Jose was such a nice guy and he did such an awesome job on my car, you can't even tell that I was hit! The front desk staff was so lovely and sweet and made sure that I had everything I needed. The front office was so nice and clean and the TV wasn't too loud while I waited, and overall Calliber was such a good experience! If I ever need more work done on my car I'm going to Calliber, even if I have to pay for it out of pocket! read more

They seem to be working in GEICO's best interest and not mine. They acted like they were a surrogate of GEICO. Caliber did not go over the vehicle with me to determine what damage was caused by the accident and what was preexisting. Caliber did not contact me directly to discuss what was wrong with the vehicle after the initial tear-down to determine the extent of damage. Caliber did not look at the undercarriage of the vehicle for damage until I reminded them to check. Communications with Caliber are a joke - they send out extensive text reminders to customers, but don't respond to questions sent via text - even though they state in the texts to reach out to them, if you have questions. read more