I normally don't leave long reviews, but my experience here needs to be shared.
Bob initially quoted me $1,800 for the job, which later got increased to $2,100. After the work was completed, the results were nowhere near acceptable. The right side of my car is visibly two different colors, and there are clear issues with the paint finish. When I brought it up, instead of taking accountability, he made excuses saying the car has matte paint and that it's harder to match. That doesn't change the fact that the end result looks worse than before the repair.
I reached out for a resolution and gave him a chance to fix it. The second attempt did not improve anything and actually made parts of it worse. After that second time, there were literally fingerprints in the paint, almost like the paint was stained. On top of that, my window and window sill were scratched, the interior windows were left foggy with some kind of spray residue, the car smelled strongly like paint, and there was dust throughout the vehicle.
What really stood out was how the situation was handled after that. Despite advertising a 100% refund guarantee on his website, this was never mentioned to me. Instead, he initially tried offering around $200 back, which didn't come close to addressing the issue. I had to go back and forth multiple times just to negotiate a total of $800 refunded out of the $2,100 I paid.
Even getting that $800 back was a process. It was paid in monthly installments, and on payment days I often wouldn't get any response from him at all. I had to follow up 2-3 times because my messages would be read and ignored before I finally got a response and the payment.
What made this even more frustrating was that as soon as he finished paying me back, he tried to pivot and ask about renting a parking space from me at my apartment building, offering to pay for a key fob and monthly rent. It was surprising to see how ready and responsive he was when it came to paying for something else, compared to how difficult it was to get him to follow through on paying me back.
After the payment plan was completed, I brought up the 100% refund guarantee that is advertised on his website. Instead of addressing it, he responded with laughing emojis and would not acknowledge that it was his own business and phone number listed with that guarantee.
Based on my experience, I would not recommend using this business. You're better off going to a reputable auto body shop or handling repairs through your insurance. I would rate 0 or negative stars if I could, but unfortunately I can't. read more