I cannot recommend this shop enough. My family has brought four different cars here over the years (a Honda Accord, Toyota Sienna, and Nissan Leaf), and (most recent) Tesla. Caliber Collision never cease to amaze us. Most recently, I went in for a minor fender bender with my Tesla I'd initially missed. I was exhausted and ready to pay out of pocket just to fix my mistake. Instead of taking my money, the manager, Mike, personally buffed out the scratches and used a heat gun/touch-up paint to restore the plastic. It looks brand new, and he did it out of the goodness and kindness of his heart. They also saved my kid $1,000 during COVID by sourcing quality used parts for his Leaf when new ones were overpriced and scarce. My husband is incredibly picky about paint blending, and they always go the extra mile to redo work until it's perfect. This is what good customer service is all about! This isn't just a repair shop; they truly care about their customers and their craftsmanship. If you want honest work and a perfect finish, come here. Unfortunately, I didn't have a "before" photo. I wished I took it. This is the " after" photo. The scratch marks are gone. The plastic scrape paint got touchup. Just wants to make it clear. This location doesn't repair anything on Tesla at all. They tried very hard to discourage me to go there, but my family had many good experiences there. I insisted. At the end, it was a wise decision. My damages was so minor that it doesn't need to go to special Tesla approved body shop. read more

Caliber Collision - Mike was touching up the paint - Body Shops Near Me - Duarte, California

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I stopped in today and showed Jacques my car that was damaged by AAA, the door was bent when they wedged the door to get the keys out. He offered to take it to the back and put it back in place. I was there for about 10 minutes. Caliber is my go to body shop, because they do good work, I didn't expect this to get resolved today and so quickly. I recommend them for you car's body needs! read more

From the moment I walked through the door the customer service was excellent! I did paperwork for them to work on my car and it was a fast and smooth process. Israel did an amazing job with my car! His customer service is to be praised and he answered all the questions and concerns I had when I dropped off car. My car was finished being repair before the day promised and Israel did an amazing job! I highly recommend this shop! The cost of the service was worth it!!! read more

Israel is very detail oriented, always kept me informed about everything that was being completed on the vehicle. A very honest and straightforward process with everyone involved. Highly recommend and appreciate their service. read more

If you're looking for a collision center, especially after an exact accident, this place is simply amazing. After my car was done I was hearing a different noise a couple months later Jack, Michael and Israel were so helpful and took more pictures to send to the insurance company and then on my door. I didn't even mention it not part of the accident something was loose and they fixed it. I am so amazed if I can give them 10 stars I would. read more

As we know, dealing with accidents is always a headache, I was fortunate enough to have come across Caliber Collision. They made dealing with my car damage completely stress-free They provided proactive and constant updates while handling all the complex insurance paperwork and communication. I never had to chase them for information! If you are looking for trustworthy results and transparent, next-level communication, this is the only body shop you should use. Highly recommend! Big thank you to Mike and Jacques! read more

Such friendly &welcoming staff. Jack gave me a very fair and reasonable estimate on my BMW and offered other services as well along with advice. Definitely found my body shop that I'll be working with that's close to home. Thanks guys! read more

I went in to get a quote for a repair of a windshield wiper hose that had been damaged in a previous repair. Mike, the manager was very sympathetic and said, "let me take a look at it." After a bit of time he pulled the car out and showed me the repaired hose and lines that had been replaced and my fluid levels were replenished - "no charge." What a great experience, for a change, of not trying to upsell or just make a sale. Will defnintely recommend Mike and his crew for future work! read more

"I can't say enough good things about my experience at Caliber Collision in Duarte. This is my second time bringing a car here, and once again, they did an outstanding job. This time, I needed paintless dent removal for my 2021 Audi A5, and Israel took care of me from start to finish. He provided truly excellent customer service, going above and beyond what I'd expect. He helped me with the pricing, made sure I had a ride home, and even topped off my windshield wiper fluid--a small gesture that shows how much he cares about the details. Israel's dedication and the team's high-quality work make this my go-to place for auto body repairs. They've earned a customer for life!" read more

Israel was so professional and helpful. After my accident, my car also randomly decided to stop working (unrelated to the accident apparently :( ...), and they fortunately had a mechanic on site so I didn't have to get it towed. I'm not sure how common it is for a mechanic to be on site, but I'm happy they were there. I went through insurance for the body repair so I just paid my deductible, but they were very thorough and even detailed my car without me asking! I definitely recommend this shop. :) read more

Caliber Collision - Body Shops Near Me - Duarte, California

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Five-star service! A massive shoutout to general manager Mike and my service advisor Jack for being so helpful and friendly. They made the whole process easy and stress-free. If you're looking for great service and AMAZING work this is the place to go! read more

Caliber Collision - 25 Mazda cx30 - Body Shops Near Me - Duarte, California

I had a great experience with Caliber Collision. From start to finish, the team was friendly, professional, and very communicative throughout the entire process. They kept me updated on the progress of my vehicle and made everything feel smooth and stress-free. read more

Really thankful for Mike at caliber collision . We needed to take our vehicle in to get repaired using the caliber warranty and he was extremely helpful with bringing the car there , and oversee the repair . read more

Caliber Collision - Body Shops Near Me - Duarte, California

I was first greeted by the very friend receptionist which already made me feel at ease. I unfortunately left the charging port door open on my rental and ended up breaking it when I was backing into my garage. Michael and Israel were amazing and fixed it for me so quickly! I was so nervous they werent going to have the part but all is well and I HIGHLY recommend them for any body shop needs. Great staff! read more

Friendly and respectful. They will work with you and give you the best deal possible.

Had my car taken there even though it wasn't close to my house and WOW. The process was smooth and easy. Communication was on point. Actually picked up my car and it was better than when I dropped it off. Employees were all nice and friendly. Would highly recommend if your looking for an honest body shop this is the place to go. Thank you Mike and team. read more

I can't say enough good things about my experience at this Caliber Collision location. After the original shop (a different Caliber location) I took my car to closed unexpectedly--and overlooked some important repairs--I was feeling pretty stressed. Thankfully, this location stepped in and completely turned things around. From the moment I arrived, Mike, was nothing short of incredible. He walked me through everything clearly, answered all of our questions with patience, and made sure we felt informed and reassured every step of the way. What really stood out was how consistently communicative and professional the team was throughout the entire repair process. I never had to chase down updates--they kept me in the loop the whole time. Not only did they correct the missed issues from the other shop, but they went above and beyond to make sure my car came back to me in great shape. The quality of work was top-notch, and their customer service was even better. If you're in need of body work and want a shop that's trustworthy, thorough, and truly customer-focused, I highly recommend this Caliber Collision--and definitely ask for Mike. He made a tough situation so much easier, and I'm beyond grateful! Thanks Mike & John! read more

If you value commitment to customer service and satisfaction, you need to go to Caliber Collision and ask for Jacques Y. I needed to replace the wiper fluid reservoir. When I spoke with Jacques regarding the work, he was professional and courteous and immediately scheduled the work as soon as the replacement part was received. And as committed by Jacques, he was able to have the job done ahead of the promised timeframe. You would be hard pressed to find the quality and commitment to service at this Caliber at any other shop. read more

I highly recommend Caliber Collision in Duarte. Great service and the turn around for fixing my bumper and trunk was so quick and what a great job!!! Wow! I especially recommend Jaques (also called Jock or Jack). He daily kept me informed of my repairs and estimated completion time. The receptionist was also so kind and helpful. Great place!! read more

We're very happy with their work! Jacques and Cynthia were friendly and provided detailed description on what needed to be done. Most importantly they were able to get our car back quick! We were quoted 3 weeks but the work was done in just one. I would highly recommend this location read more

Mike and Israel rocked it. Had a horrible experience at another shop and these guys stepped it up for me and went the extra mile. 100% a night and day difference from the other shop and highly recommend Mike to check everything over and make sure the vehicle is up to his standards. I feel safe back in my truck and would recommend him to family and friends hand down. After a horrible accident, thank you for getting me back in my truck and on the road camping!!!! Hugs to you and the team!! read more

I recently brought my car to get fixed and was super impressed by the attentiveness of the team, from the moment I walked through the door to the moment I left with my car. They did a great job and left my car looking brand new again. Thanks to the Duarte team for making this experience easy & great. I will definitely be recommending this place to others. read more

Cannot say enough good things about my experience with Caliber. Cynthia was very warm and welcoming upon my arrival, and very efficient in handling my process. Israel, my service advisor, was very professional as he explained the process thoroughly, putting me at ease and making me excited about the outcome for my car. They both nicely and often contacted me to keep me updated on the progress of the work being done. In the end, my car was ready 2 days prior to their anticipated estimate date which was a welcomed surprise! My car looked beautiful! It was clean inside and out with some detailing work too. And Israel took the time to point out all the work performed, making sure i was happy with the job. The entire interaction exceeded my expectations. Highly recommend! read more

I was involved in a car accident a few months back and was finally able to get my car repaired. This is one of the approved repair shops by wawanesa insurance so I brought my car in to drop it off. I was kept informed throughout the process and my vehicle was ready a few days earlier than initially anticipated. My only concern is that the clear protective coat put over the rear bumper developed a few small bubbles. I brought my car back and was told it had to do with the cold weather and something about the material contracting and expanding with cold and heat. I don't know that I'm convinced about that being the reason for the small bubbles. read more

I'm so happy with the service. A big shout out to Israel who did a great job and the willingness to go far and beyond just to make sure that I get updates and even fix my car earlier than expected. This place is simply amazing. Make dealing with car problems easier! Thank you! read more

Caliber Collision - Before - Body Shops Near Me - Duarte, California

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Awesome job, was well taken care of. Izzy was very knowledgeable and communicative, got everything fixed up perfectly, and was finished sooner than quoted. Caliber Collision as a whole made the process very smooth and easy. read more

The most Hospitable auto shop I've ever encountered ! Wonderful Staff, communication & efficient & excellent work ! read more

I was very happy with the outcome of my repair at Caliber in Duarte. They did a beautiful job and professional. I was getting texts from George who was in charge of my repair how the work is progressing. I would definitely recommend this auto repair shop. read more

My first time going to this shop, and they all did an excellent on my Mustang. Israel helped me along the way from the beginning and just first-class staff and solid communication. I highly recommend this shop for your personnel car needs and repair shop. read more

I am super happy with the results of my car after being repaired here. They kept me updated the entire time, throughout the process, and my car was even done early! They were extremely helpful with any questions I had and I would definitely recommend anyone to come here to get their car fixed! Everyone was extremely helpful and polite! Thank you caliber collision of Duarte! read more

Caliber Collision was in my network for my insurance company. I checked out the one in Duarte because they had good reviews on Yelp. The downside to this location is that it does not open on weekends. I had called them ahead of time to make an appointment for a price estimate. They gave me a price estimate and they sent it in to my insurance company. I made another appointment to drop it off. They couldn't tell me how long they will have my car for because they needed to check underneath for any damage. I dropped off my car on a Monday morning. Front office staff was nice and went over what I needed to sign. They told me the person who will be contacting me is Israel. It was Tuesday afternoon and he still had not gotten back to me so I called him. He apologized that he couldn't call me back earlier and told me what needed to be done. Said it depended on when the parts will arrive and he could get it back to me by the latest Monday of next week. Glad that he called me on Friday saying that my car was ready. Israel was very patient as he went through the paperwork, told me what was fixed, and that I have a lifetime warranty with only the parts that were repaired from the accident (headlight cover and the surrounding areas of my tires). They have restrooms you can use, a seating area for customers, and a large parking lot. I docked off a star because of the inconvenience of their hours. Most of us work during the weekdays so having one day of the weekend open would be nice. I've been to several other Caliber Collisions and this one by far has to be the best one. Quick service and nice staff. read more

Caliber Collision - BEFORE repair at Caliber - Body Shops Near Me - Duarte, California

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Hope you like this one too Mike. Probably one of the worst customer service experiences ever. Turned in my car almost 4 months ago and it's still not done. I cannot even get a call back from anyone who will give me a reasonable explanation as to what is taking so long. They say a part is on back order, yet I can purchase it off the internet. My bumper is still not done as well as the side skirt or rear hatch. They when they keep sending me emails asking me to give them a review and I'm honest about everything, Mike has the nerve to swear at me like it's my fault and then hang up. When I asked for the corporate number he lied and said we don't have it. I would avoid this place at all cost.​ read more

I am a regular customer and they have always delivered as promised, better than new. We I came in with a little scrape it was fixed for no extra. You hope never to need these services, but if you do, they are good folks to work with. read more

They do great work. Very professional and excellent communication with clients!! Made my MAC E look brand new

Great experience from start to finish. The entire staff was friendly, attentive and kept me informed during the complete repair process. Shop was also clean and organized which is a plus for me. Thank you, Caliber Collision Duarte! read more

Very disappointing results on front bumper damage repair. Insurance work. Terrible color match. White Miss alignment on bumper Missing push on rivets. Asked to replace opposite side light lens so it wouldn't look ridiculous. Told them I would pay the difference. Was not done Asked for my $100 high intensity headlamp back. Nothing but the cheap oem light. They replaced washer reservoir. Not sure why. When installing they crossed the wires. Now when I use front washer the rear comes out and rear the front comes out. Found this out after I completely took the bumper apart to redo this shody work. Now I have to remove a second time to get to the wires. Then they call me back 6 months later and asked for 180 that my insurance gave me and said I owed them. I paid them immediately and told them they will get the proper review they deserve read more

Took my SUV in to be fixed after some one broke into it. Got my truck back and notice something was not correct. I called the Manager Mr. William. he was the best. he had me bring it back and he took care of the issue at hand. ans even cleaned the inside of the SUV. And also he was nice about the other issues that the insurance company should be taken car of. Thank you for taking care of my SUV One nice dude.. read more

Great service quality work. Friendly reliable and professional. Highly recommended. Their work is guaranteed parts and workmanship is amazing. read more

I was looking around at Caliber Collision locations in my area for an estimate and all locations seemed to be booked or couldnt get me in for weeks out. Israel got me in the same morning to look at my wife's car, put the car on a jack to take a closer look and got me an estimate all in the same morning. I was pleasantly surprised how accommodating Caliber was. Thank you guys..for helping me out on such short notice. You guys are the best and I actually want to take my own car in to get a few things taken care of read more

Where do I even start, Caliber Collision and Jorge did an outstanding job with fixing up my car!!! Unlike the lady from customer service (forgot her name) she wasn't much help at all, she was being very confusing and not understanding my situation! But Jorge from Caliber Collision in Duarte assured me everything was just fine and that my car was being worked on! You can't even tell that my car was in an accident, it looks brand new! Jorge kept updating throughout the 2 weeks that my car was in the shop, him and the team even fixed up a few scratches and dents that my car had previously. I was very iffy at first on leaving my car there but everything turned out amazing, them washing my car and polishing my tires and wheels was a huge bonus! Thank you so much Jorge and Caliber Collision! read more