**Important Notice Regarding Caliber Collision at 7615 W Irving Park Rd, Chicago, IL 60634** Dear community members, We feel compelled to share our experience with Caliber Collision, located at 7615 W Irving Park Rd in Chicago, IL. While we understand that every business can have its challenges, we believe it's essential to raise awareness about our encounter with this establishment. 1. **Incomplete Repairs and Unprofessional Conduct:** We entrusted our vehicle to Caliber Collision for repairs, but unfortunately, the work was not completed satisfactorily. Moreover, we were charged for services that were left unfinished. This behavior is unacceptable and undermines the trust customers place in auto repair shops. 2. **Safety Concerns:** Our safety was compromised due to unprofessional conduct. We were forced to drive a vehicle with faulty brakes, endangering our lives and those of our loved ones. Such negligence is unacceptable and puts everyone at risk. Nyali knew the brakes were faulty as she stated she had driven and tested the brakes and stated it was safe to drive we have evidence to show she concealed the safety issue. 3. **Veteran Discrimination:** Our experience took a troubling turn when an employee named Nyaoili inquired about our veteran status. As an Air Force officer with 20 honorable years of service, we were shocked by her discriminatory behavior. Veterans deserve respect and fair treatment, regardless of where they seek assistance. We encourage everyone to exercise caution when considering Caliber Collision for auto repairs. It's essential to choose a reputable and reliable service provider. If you have encountered similar issues or have any feedback, please share it with the community. Thank you for your attention, and let's continue supporting businesses that prioritize integrity and customer satisfaction. Sincerely, Concerned Community Members read more

I recently found myself in a challenging situation after my car was involved in a hit-and-run accident. However, the team at Caliber Collision, particularly Nayeli, Olga, and Armando, turned what could have been a nightmare into a seamless and stress-free experience. Armando's attention to detail was evident from the moment he began documenting the damage. He meticulously captured all the necessary images, ensuring that every aspect of the repair process was thoroughly documented. Nayeli and Olga took charge of the rest, demonstrating professionalism and compassion every step of the way. They listened attentively to my concerns, provided clear explanations of the repair process, and kept me informed of progress updates throughout. Their dedication to customer satisfaction was truly remarkable. They went above and beyond to ensure that I was completely satisfied with the repairs, addressing any questions or concerns I had with patience and expertise. Thanks to their efforts, my car was restored to its pre-accident condition, and I couldn't be happier with the outcome. The quality of workmanship delivered by Caliber Collision is second to none, and I am grateful for their exceptional service. I highly recommend Caliber Collision to anyone in need of automotive repair services. Their team's professionalism, expertise, and commitment to customer satisfaction set them apart in the industry. Thank you, Nayeli, Olga, and Armando, for your outstanding service and care. read more

My car was hit and I was checking out many body shops in area and NEVER have received the customer service I received at Caliber Collision. It was a difficult time when parts were back ordered and difficult to find and Caliber is very good in keeping in touch with their customers with that. They keep in touch in letting you know where they are with with repairs and when your car is ready for pick up it's like walking off the time of purchase .The work at Caliber with their Service Team and Great Customer Service Support Is one that is highly recommended and appreciated for their extra efforts to satisfy customers and have them as the regular choice of Business. read more

WOW !!I think that would sum up my experience with Caliber at 7615 W Irving They did a great repair job on my Santa Fe. In addition, the work was completed within the span of just a few days .Tony Rollo, the Service Advisor, who worked on my job said this and that and other things would be done to repair my vehicle. Well, he was a truth teller... all that was promised was delivered. I couldn't be more well pleased. The quick completion and quality workmanship were matched by the caring ,understanding and friendly attitude of all the staff I met with. Hope I,don't need repairs in the future,but ,if I do, Caliber Collision would be my choice!! read more

What a great experience. I called and got a very friendly lady. Told her my issue and within seconds she said come on over we would be happy to help. Immediately went over walked in the office and Olga behind the desk jumped up as friendly and bubbly as could be said how can I help. My car was taken to the Back. Juan came out and had me come back to my car and we address the issue. Another Friendly great experience. He was polite and so professional. I later found out the friendly lady I originally spoke with was Nayeli. Best experience ever. Thank You all so much read more

My auto repair (fortunately) only required parts removal and painting, not replacement. The shop had a fairly busy schedule however they were able to squeeze me in with no problem. Everything was completed in four days and the painting was beautiful. The color was matched perfectly. This is a car I care very much about and so did they! Nearby vehicles that had body/frame work performed looked just as good! The Caliber staff here is very friendly, and the price was most reasonable. I highly recommend this shop for body and painting services! read more

I had chosen caliber collision after I had gotten into a small accident. The customer service at this location is a 10/10. I had spoken with Luis a couple times while my car was in shop, he was always keeping me up to date with where my car was in the shop, and got the damage fixed in a reasonable time. The work the did on the car was immaculate it's like nothing ever happen. I am very satisfied with the work and the customer service. I will definitely be recommending this place ! read more

I am extremely pleased with the service I received at Caliber Collision, especially in dealing with Nayeli and her team of workers. I have brought my car in twice for two different accidents and both times, I was amazed by the speed and quality of their work. Their sincere dedication to customer service truly stands out. I highly recommend Caliber Collision to anyone looking for first-class work. Their professionalism and efficiency are second to none. read more

I have taken my truck to this place 3 times and every time it's been a great experience from the service to the satisfaction of the repairs. I will definitely be back for any repairs or service I might need for my vehicles. The staff is great and the accommodation of having a business relationship with enterprise really helps the customer have less stress. I always have a great experience with this place definitely would recommend. read more

I recently took my truck to Caliber Collision Irving Pk location. I am verry happy with the service and the results. The ladies at the front desk are very helpful and nice, specially Noelley . I received weekly updates by Tony. I would like to thank all the technicians that work on my truck. They all did good job. i will recommend this shop to my friends and family. Thank you. read more

Great service!!!! Dropped car off on Monday morning got a call Monday afternoon and they told me exactly what they were doing. Today Thursday 3 days later they called said the car was done got there to pick up my car. It was perfect plus they washed the car and cleaner the interior. Great fast service wish more companies were like this. read more

Absolutely professional and top quality service and communication, especially my contact person Stephanie! Every person that I encountered was pleasant and accommodating. My car was done three days earlier than expected. It was cleaned inside and out to my surprise. I would definitely recommend this location. read more

My car was hit on my driver side and quite a bit of damage was done on my 2021 Nissan. I was working with Luis at Caliber Collision. I was very impressed by the finished product of my car! all the staff in the office were very friendly, and I highly recommend Calliber Collision. Thank you Caliber! read more

Nayeli and Olga great service great communication highly recommend Un exelente trabajo y muy buen servicio al cliente altamente recomendado la entrega fue antes del tiempo estimado y todo el tiempo te tienen informado con el avance de su trabajo GRACIAS CALIBER COLLUSION POR SU TRABAJO read more

The folks at caliber collision did a great job working on my vehicle. The staff was friendly and informative when dropping off and picking up my vehicle. I dropped it off and was able to pick it back up fully repaired in less than I week. I'd definitely recommend this shop to my friends. read more

Caliber Collision was wonderful to work with! They and the insurance company worked great together. Everyone at Caliber was very nice and professionals. The vehicle repair was exceptional and they kept me updated throughout the process. I would highly recommend them. read more

I've had work done on my car twice. Once was due to a car accident, the second was due to water damage around the sun roof. Both times the employees that helped me were very professional and answered any questions I had. They did a good job of updating me. read more

I am completely satisfied with the service they did on my HRV. Jonathan Pladis was very professional and clearly explained to me what was needed to be done and what to expect every step of the process. He made the whole process completely painless. read more

We couldn't be happier with the whole team. From the office staff to the techs that worked on our car. The office staff were very kind. The techs did an amazing job on our car. I highly recommend Caliber Collision. Thank you all! Dianne G read more