My 2025 RAV4 hybrid was struck by another vehicle…read more I had shopped around several years ago at different collision/auto body shops after I struck a deer. I chose CarsMetrics and had an excellent experience with them on South Boulevard. So, it was a "no-brainer" ,I was heading back to CarsMetrics to see what they would say, regarding the damage this time. Jeff, who amazingly gave me my stay few years ago, was also working the day I stopped by this time. He was FANTASTIC to work with. Communication was impeccable, turn around time for the work serviced was faster than expected, and I feel the value was very good in this market/economy. I would not hesitate to use CarsMetrics again.

Their price to fix the rear spoiler on my Land Rover Discovery was almost half the estimate from…read moreLuxury Collision down the street from them. The car was ready in a few days. I had some sensors that needed to be reset and they took care of that. They also buffed out some scratches near my rear license plate for free. Josh communicated with me very well. I highly recommend CarsMetrics!

This is a smaller body shop and sometimes that can be a crapshoot, but this one was excellent!!…read moreNothing against the big chains, but I was able to deal directly with the owner, Matt, and felt like my car was going to more personal attention. The workmanship was great and Matt communicated well with me throughout the process. The cost was also 40% less than the big guys.

Outstanding experience from start to finish. The service, quality of work, and follow-up were…read moretremendous. Matt, the owner, is extremely professional and clearly takes pride in making sure everything is done right. The value you receive for the quality of work is top-notch. I highly recommend him for any of your collision repair needs.

McClure is a great place to take your car. My daughter brought her car in for a small repair and…read morethey took care of it right away. It was a great experience and we will be back again.

Best experience in a bad situation! Mindy at the front desk and Alex were a dream team. No one…read morereally wants to have to get their car fixed but if you do this is the place to go! They worked directly with my insurance and Enterprise and the process was seemless!

Larry from L & P Auto Body Shop is outstanding to work with, he is incredibly professional…read more I brought my car to Larry for shocks replacement, the cost is reasonable, lower than other places. My car is running great after the repair. Highly recommend their services for anyone in Chatlotte, NC or vicinity area. Thanks, D

Larry and his team did an outstanding job on my vehicle! About a week ago I had a side sweeping…read moreincident with a parking garage column.. and now it looks like it never happened! I went to multiple collision centers and they all quoted me over $5k (Larry gave me a price that was $4k cheaper) because they believed my dent was so bad I needed to replace the door. Luckily I stumbled upon L & P Auto Body Shop Inc! Larry reassured me that they can fix it from the outside, no problem. Definitely give Larry a call if you need something repaired! He is trustworthy, reliable and the results do not lie!

My car door kind of scratched in a gated garage. First I went to a big body shop which has two…read moregirls sit at the front desk to get an estimate, then I was told it would cost me over $800 to fix it. It's very annoying because I probably will not use insurance which means I need to pay this out of my pocket. So I went to KC Starnes to get a second opinion as I am a woman who knows nothing about car repair. Carlos, Who is also the manager of the store came out to look at my car and then he told me he wanted to try to put some chemical on and see if he can remove the marks. It was a magic that he took most of the black marks off my car.( before I went there, I already went to Autobell got a car wash and also I tried to use my nails to scratch the marks and I couldn't get anything off!) Carlos told me I just need to go to the dealer to get the same paint and do a little bit touch up. Just like that I saved $800! I am really appreciated his help and will definitely let all my friends know this is a trustworthy place to go!

I just picked up my Ram truck from Starnes today, and I couldn't be more pleased with their work…read more Their president, Casey Starnes is a stickler for detail and the entire staff has embraced his perfectionist philosophy. I highly recommend Starnes for any and all your auto body repairs.

Roman helped us out with a last second after hours pre-purchase inspection. He was highly…read moreresponsive and communicated perfectly throughout the entire process which ended up saving me headaches later down the road. He did a very thorough job and went well above and beyond expectations. I highly recommend you reach out to Roman and his team for any vehicle service/maintenance needs.

I was a customer of theirs last year. For a car that I had bought second hand. Long story short,…read morebefore they had even done any work on my car they asked me for a five star review. With no work done on my car. Second off, I had to go back to them multiple times to fix their lack of attention to their own work they did on my car. Like rushing an oil pan replacement. Not letting the silicone dry, causing me to spend hundreds of more dollars that I couldn't afford. All due to them rushing my services. Not only this but they would schedule work on my car but then would be bombarded with other companies using them to fix their cars and leave me to wait several more hours than promised because their priority was not on my scheduled fix. As well as replacing my shocks and then having to find out that my shocks were leaking. Nothing to do with how my car was but the amount of times I've had to go back to them to fix their OWN work was so so so ridiculous. As a business, they need to have a more organized business that does not treat customers like they are an inconvenience and need to do simple fixes right the first time. Not the 3rd time. I was very flexible and kind to them just to be paying them so much more than what the job actually costed doing it just one time. Communication skills with this business is also very poor. I was convinced that they were ignoring my calls. Respectfully this business has caused me way more amounts of stress and money than to be fixing any of my past issues with that car.

I can't say enough great things about Rodson's Automotive--look no further. Seriously. Their…read morepricing is extremely competitive, they move quickly, communicate clearly, and genuinely work to provide solutions. I hope I don't have any more fender benders, but if I do, this is the only place I'll go. I pulled in late Wednesday evening and was back in my car just two days later. Outstanding work--thank you!

My car was ready earlier than expected and the results were impressive! Very cooperative and the…read moreprice was reasonable. My car looks like new and the door part matches perfectly. I highly recommend Rodsons for your car repair work.

Replied quickly with professional responses, hard to distinguish between the scams and real…read moreprofessionals. No questions on the professional services here. Great job!

The best of the best !! If you simply need a detail inside and out this is by far the best place…read morefor all your car needs. By far the best quality products and customer service in all of the Charlotte area. They are in South Carolina (just 4 minutes ) from the North Carolina line . Jimmy hooked my brand new Tesla up with FULL PPF/ paint protection film, tinted my two front windows and also my windshield . I also received exterior AND interior ceramic coating . They take such great care of your vehicle in every way! I highly recommend Charlotte Auto Spa! Best in the business !! By far ! Without any hesitation.

Positive: Professionalism, Punctuality, Quality The level of…read moreprofessionalism is at its highest. William was my service advisor for the duration of work I had done from an accident and he couldn't have been more professional, understanding and efficient in his ability to keep me apprised of all the work being done and was consistent in his actions. Everything he promised he delivered. He made a stressful experience very easy. I appreciate his efforts and the rest of the team. Services: Painting, Body & Trim, Steering / Suspension

I am writing this formal complaint and public notice to document a series of severe issues…read moreconcerning the repair of my vehicle at Caliber Collision under the management of Branch Manager Dawn and repair lead Josue. What should have been a standard auto body repair taking approximately one week turned into an unacceptable multi month ordeal defined by repeated damage to replacement parts, a total lack of quality control, unexplained mileage and fuel depletion, and unresolved unauthorized charges billed directly to my personal credit card. Throughout the repair timeline, Caliber Collision contacted me on several separate occasions to inform me that my vehicle was fully repaired and ready for pickup (this occurred over 4 times). Upon my arrival each time, I discovered new, glaring damages inflicted on the vehicle while under your shop's care. These damages included dented, scratched, and mispainted replacement components. Notably, brand new bumper assemblies ordered specifically for my vehicle were damaged during the repainting and installation process itself. Furthermore, the physical fitment of the components was severely compromised. Following one of the supposed completions, the bumper fitment was misaligned to the point where I could place my entire hand into the gap between the bumper and the body panel. Additionally, the front grill was scratched, and paint was left with visible, dried drip marks across the surface. Releasing a vehicle with such obvious misalignment and cosmetic defects poses serious safety concerns regarding panel detachment and demonstrates that no pre delivery quality control inspection was ever performed by Josue or the repair staff. To compound these concerns, I was informed that despite ordering and billing for brand new replacement parts, certain original parts were retained and reinstalled on the vehicle on a precious repair. It also took over a month for Caliber Collision to perform the mandatory camera safety system calibrations, unnecessarily prolonging the entire repair timeline. Furthermore, when I surrendered my vehicle to Caliber Collision, the gas tank was over half full, reflecting more than 150 miles of driving range. When the vehicle was finally returned to me, the gas tank was completely empty. Although I was informed the car was taken to a local Nissan dealership for camera calibration, that facility is located merely five miles away. The substantial increase in odometer mileage and total depletion of my fuel reserves suggest unauthorized personal usage or severe negligence while my vehicle was in Caliber's custody. They did put the gas back to half a tank, upon pick final pick up. Because Caliber Collision failed to properly execute the repairs on the initial attempts, my auto insurance policy's maximum 30 day rental car coverage was exhausted. Branch Manager Dawn explicitly assured me both verbally and in writing that Caliber Collision would assume full financial responsibility for all rental charges extending beyond the 30 day insurance threshold due to the shop's delays. Despite Manager Dawn's explicit guarantees, Enterprise Rent-A-Car continuously billed my personal credit card. While a temporary refund was initially issued after Enterprise confirmed Caliber's financial obligation in their system notes, those identical unauthorized charges were re-applied to my credit card as of July 27, 2026. Repeated attempts to contact Manager Dawn regarding this matter have gone completely unanswered. I initially refrained from escalating this matter publicly because I believed Manager Dawn acted with integrity to resolve these misfortunes. However, the recurring financial harm to my personal account and subsequent lack of communication necessitate formal action. Caliber Collision must immediately contact Enterprise Rent-A-Car to settle the outstanding split balance and ensure all unauthorized charges billed to my credit card are permanently reversed. Additionally, I require written confirmation of a zero balance from both organizations, a detailed explanation regarding the vehicle's excess mileage, and full documentation verifying the origin and warranty of all installed parts. If these matters are not fully resolved within five business days, I will submit this formal record alongside my receipts and financial statements to the State Attorney General's Consumer Protection Division, the State Bureau of Automotive Repair, and my auto insurance carrier for investigation into improper billing practices and quality failures

Got my Honda accord fixed in south blvd , charlotte location. After getting the car back, noticed…read morethat tag light is not working. Upon checking i found that whole assembly is missing from repaired bumper. Sales representative would not even pretend to listen and help. He just hung the phone. Average workmanship, Worse service, rude people. I would not recommend this shop to anyone. Update - Macco coorporate customer service contacted me and tried to get the issue resolved. Matter was not resolved but i am satisfied that at least they tried to help. Updated to 3 stars.

@Victoria S. If you are a real Person with Maaco reach out…read moreto me. The manager says he does not know you. I called Maaco and the owner is not accepting accountability for the damage to my bumper. The manager (Nelson) literally hangs up on me every time I call. They want me to prove they did it. How am I supposed to do that? They did a fantastic job painting the car but my bumper is damaged. I have pictures afterwards and one picture before but it's not focused on that area of the bumper. I'm so disappointed in this service. I waited a long time to have my car painted and this has really let me down.