Great service and helpful staff - car was ready early and bow the estimated cost! Will definitely use them again if needed!

Have b been dealing with several of these shops for a minute, and personally, i hope this is the wrong shop, same company so they can see how other locations are treating EVERY LOCATIONS consumer, and how it effects the whole area of shops, how one shop behaves. This is maybe, my 10th time dealing with caliber collision as a company, and my shop is normally the one on the corner of Ashby across from an old gas station, directly up the street from 13. Truck was towed in and received intake call from Edgar, who assured me my vehicle arrived and i was covered, and even said they may PARTIALLY cover tire due to tread wear, aight, everything Kool and The Gang so far. Couple days go by and i finally call to check on my truck, and all of a sudden things changed. First he can't repair/replace rim. Then nothing on my tire is covered, including the rim so I'm all out of pocket. I question the change in coverage, and he says I don't know what your policy covers, but you made a bold claim up front that you did and it would be covered. When i press further realizing he has no clue what he talking about, and getting upset, i request to speak to his supervisor. Felipe takes over the call after listening to everything escalate, and instead of stepping in to de-escalate the situation, he gets on the phone and proceeded to tell me that he already has been listening in and he agrees completely with Edgar who flat out lied to me. So at that point, I realize I'm not gonna get anywhere with them. A few Choyce words come out and he decides that he doesn't want to deal with me anymore, which is fine. I don't wanna deal with them anymore either at this point and he says that I have to go through my insurance company to get my truck off of there a lot because it was towed in. I called my insurance company. They verify that uncovered the rims cover and the tire and they're gonna take care of everything and then they tell me that for Lee of all people doesn't feel comfortable. Do a business with me the guy who's done business with his company for over 10 years now is all of a sudden a threat to do business with. I'm not sure if they know how long I've been dealing with this company and the amount of business that I brought, which doesn't really matter because it only took this one incident out of the 10 years to be sure that I know I don't wanna deal with this company ever again and if it were up to me, I would advise no one else deal with this company either. Yeah they might have a lot of shops around and they might be able to get you in and now rather fast but the minute that they don't agree with you, they're gonna turn on you no matter who you are to him and that's this loyal and unprofessional. I blocked them from any business in the future. In regards to their work, I must say they actually do excellent work the cars I've had several accurate MDX has come in because of break-ins and their work is immaculate. I don't have anything against the technicians that work there. I wish that they could run the shop cause I think that they would have a better ongoing relationship with the customer than the people who write up for the insurance claims and it's not all of them. It's really just Edgar and Felipe. I hope this helps some people in the future whether you've had a bad experience or a great experience or a first experience. I hope that this is able to give you the ability to make a proper choice in between where you wanna go and like I said this shouldn't be a reflection on all of the caliber collision cause I've done dealt with the one in the Oakland too on Webster and they were excellent and the one on the other one in Berkeley they were good is the one I asked me that I'm talking about right now read more

went in with a broken outside mirror a dealer had estimated $1800 to repair. The estimator at Caliber popped the mirror back in its mounting by hand, two minutes, no charge, works perfectly. Maybe I'll go out and wreck my car a little, just so I can do more business with these guys... read more

Amazing and timely service by Andrea and her team! The team at Caliber Collision on Claremont Ave is warm, friendly, informative and they even had my car ready ahead of schedule! Highly recommend! read more

I do not recommend this auto body repair shop. Poor Customer Service on the phone and in the shop itself. Way too expensive.

My car was parked on the street and someone hit it hard. No note, sensors shut down, unable to move it, waited 2 hours for a tow. A great day turned bad... In contrast to the bad day, things got much better when arriving at Caliber. Andrea made us feel welcome. She helped us tremendously from taking the car in, pointing us to rental options and communicated with us throughout the repair process. The car looks new & works great now. Thank you. read more

Caliber Collision - Calibers work made it like new. - Body Shops Near Me - Berkeley, California

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I do not recommend this repair place because it cannot guarantee the structural integrity of your car.

An issue at every step but most problematic was trying to add on cost without telling me. I was handed something to sign at checkout which was delayed since they forgot an integral part of the job. It was acknowledged the prior day it was forgot then pick up day they tried to add on $300 without saying a word. I only found out because I questioned what I was singing which was to agree to all costs and have my insurance pay. A male agent came out and argued with me relentlessly when I said no one approved this with me and that they needed to confirm with my insurance, that is the law. My insurance is reporting them for fraud when I shared what happened. INterestingly enough, when i did not sign they did not bring up the extra cost to my insurance. SHADY. read more

timely service, friendly staff, great quality - car looks wonderful and they cleaned it inside and out

At this point I have had several experiences with Caliber Collision, on Claremont, and they always make my life so much easier! It's never a good time when I need a body shop, but they definitely shine like a beacon in the night, restoring my confidence and morale with their can-do attitude. When my wife's car had damage from a deer strike on 13, and then later a collision, both times Andrea Bourgeois, the USAA liaison, made sure we got the repairs we need, in the least amount of time, and made sure that the insurance transactions went so smoothly. She helped us with the rental car, and helped us with all aspects of the getting back to normal after the extensive repairs! For bodywork, I will always call Andrea at Caliber first. I think their service is great, and I wholeheartedly recommend them! read more

Went to have my car fixed, they still haven't finished the job they promised. Parts were ordered but never put on. Pick up my car, they somehow only charged me for half of it. They send the other half to collections because they couldn't get ahold of me. I was out of country for work traveling for a number of weeks. THEY SCREWED UP WHAT I SHOULD PAY AND DIDNT FIGURE IT OUT FOR WEEKS..... Now i have to have my lawyer get involved because it's been sent to collections and they say they can't do anything about it. Be careful with who you deal with over there. Not to mention my insurance company setting the appointment and i receive FOUR phone calls from the same front lady worker asking if i would like to make an appointment leading up to the day i brought it in. read more

I never thought after getting my car smashed, I'd be so happy. Caliber on Claremont was just such an easy, fast and wonderful experience. My car looks better now than when I came in. Thank you to all the amazing staff that helped turn a really tough time into a positive experience. I highly recommend! read more

Prompt, good communication, excellent job. They were able to very efficiently outsource the electrical and other work they didn't do on site

Beware! Check your car and take photos before handing it over to them. We had our car repaired and the first painting looked like orange peel. They should have never left the car off their site like that. In addition, there was a new area on our hood that were the paint flaked off that wasn't there previously. The management refused to take responsibility. The picture they showed us did not convince us that it was there before. My husband meticulously cares for the car. I saw the new paint flake off the day he brought it back with the orange peel paint job. They charged us an additional $640.00 to paint the area and would not let us have the car until we paid for it. They did fix the orange peel paint job. VERY dissatisfied customer. CGH read more

Edgar was incredible to work with, I couldn't have asked for anyone better to take care of my repairs. He preformed the quote in a professional and kind manner; and, when it came to the actual repairs, he was time efficient and had me in and out of the shop zippity quick. From the very beginning, I felt heard, understood, and respected. Plus, they have free coffee and popcorn Thanks again for the great service! read more

We had a minor colllision that busted our bumper and tilted the hood. I noticed the hood didn't line up. They argued with me for 10 minutes about "so many linkages and complicated things" --- end result, they did a subpar job. Taking my car elsewhere to get it back to maximum purtyness. read more

Caliber Collision - Low caliber should be their name. Details don't matter and customer satisfaction takes back seat. - Body Shops Near Me - Berkeley, California

I have a very small scratch/crease on my trunk from a person on a bike. I called and asked if I could send a pic - they directed me to an online platform. Online platform only allows pics of the full vehicle - the damage does not show up in the pic. Called back and asked if I could send one pic - they said I could email them but that they were so busy they don't know if/when anyone would get back to me. I told them I'd go somewhere else since they didn't seem very interested in getting my business - and the person on the phone seemed happy to send me elsewhere. read more

TERRIBLE SERVICE. We gave them a very expensive job. They refused to drive me a short distance up a very steep hill. Horrible Customer Service. read more

Alan was super helpful, helping me figure out how insurance works AND then comping them buffing out a couple of scratches. Lopez worked some magic and I've now forgotten that this was ever anything less than a perfect vehicle. Thanks, guys -- I'll be back! (because... that's how street parking in Oakland works ) read more

Caliber Collision - Body Shops Near Me - Berkeley, California

So, y'know when your car is dinged up and the insurance company "suggests" you go somewhere far away, obscure and poorly rated? So you go, because you just want to get it over with, and you don't know any better- because, why would you? Maybe I'm projecting, but I did that. So the "rando" suggested body shop wasn't horrible, but they didn't give me a ton of confidence either. But that's not what this review is about! It's about the local personal touch at Caliber Collision in Berkeley. Just so happy and relieved I went there for a second opinion!! How a body shop fixes your car can be pretty mysterious. But how it all comes together almost always starts with the people that work there, and my service writer was Andrea, the star (5 of them) of this review!! Now I know many people at Caliber worked on the car and that it was a team effort, but their unseen efforts start with the point person that starts and ends the process, and Andrea communicated well, keeping me informed throughout and helping coordinate the insurance stuff and then getting the car back to us earlier than expected. When the car was finished, Melvin went over the paperwork while Andrea spot cleaned the car and even sanitized the key! Look, I hope I don't need a body shop in my future. But if I do, I know exactly where I'll go. (Thanks for reading this far.) read more

The pictures of my car speak for themselves! I am extremely satisfied with the level of service I received. I crashed for the first time and did not know much about the process of getting my car fixed. Ruben walked me through everything in detail and kept me updated every step of the way. Highly recommend! Thanks for such fast turn around and amazing work, team ! read more

Caliber Collision - Before - Body Shops Near Me - Berkeley, California

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The front end of my car was mangled after a hit and run accident. The body work CC did was impeccable, on time and the staff were attentive. After driving the car at night, I had concerns about the headlamps casting a blindspot shadow, Aaron contacted me to make it right. He really went above and beyond the realm of customer service, working with my insurance company, replacing the headlamps and making sure I wasn't in the least bit inconvenienced. For this I can highly recommend CC and will bring any future work their way! read more

My experience here was super smooth and easy. I HATE dealing with the entire process that comes with getting into a car accident, from insurance, to rental cars, to body shops. Caliber, however exceeded my expectations. My main point of contact was an employee named Franklin. Making an appointment to drop the car off was a breeze and he didn't bat an eye when I forgot to give him the estimate that I received from a different shop (even though he asked me very nicely twice lol). He was very reassuring and had the "don't worry, I'll take care of everything" attitude. Considering the times we are in right now, everything was basically contactless and easy. Paperwork was emailed to me to sign, they sanitized my door and keys before returning my car, and being the introvert that I am, I didn't even need to talk anyone all that long lol. Service was pretty exceptional. Maybe I haven't had much experience with a lot of body shops (fortunately right?), but they took care of a lot of stuff for me without much hassle on my end. Car came back sparkling clean, damage was fixed like it never happened and in short time too, AND the most exciting part: I didn't need to return my rental car because they did it for me!!! I've since recommended this place to a few of my family members and highly recommend others to come here if needed! read more

Nobody likes getting their ride wrecked, and nobody likes dealing with the insurance claims, and then along comes the dreaded body shop! It's been a while, but I found myself returning to what is now Caliber Collison with the hope that not much has changed since it was Cooks. And I'm pleased to say that besides the ownership change from Cooks to Caliber, they most certainly did not change their efficient procedures and high-quality work, matter of fact I think they improved! Last time I was here I had five claims in little over a month; three claims at once that brought my ride back to me in near showroom condition, and then two days outta the shop we get rear-ended, then a few days after that our frontend gets ripped off by a parking lot tire berm. Yes, the whole frontend came off in one piece when an engine splash shield came loose & got caught on the berm while backing up! So now, when some dingbat creases my rear bumper and onto the tire & rim as she tried to maneuver into a parking space, it was without hesitation that I brought my 2016 Chrysler 300C back to Caliber (Cooks). Thankfully, my wife had the presence of mind to refuse dingbat's $500 cash offer, knowing that anything with a bumper on our ride is gonna be at least $1K; it came out to $3K+. And while we were at it, I reported claims for the windshield rock dings, and claims for all the other parking lot body scuffs, scrapes, and dings that your car gets when knuckleheads can't judge distance while parking. Anyway, after Sandra did a review of the claims and damage with me when we dropped off my ride, we headed out in our rental car hoping that the work wasn't gonna take the quoted 14 days. Over the next few days Sandra sent me email progress updates, and true to their past, my ride was ready, washed & shining as if brand new within a week, and it only took these body shop artisans that long only cuz the rear wheel needed recalibration by a tire shop. So, once again, I'm driving away in what looks like a new car, and my only hurt was the deductible dings to my credit card. Will I be back? Damn right I will! read more

Edgar was great! Very happy with the service! I highly recommend!

Great customer service. Communicated status if repairs, and excellent work! Team was responsive and explained repairs.

EXCELLENT customer service at Caliber Collision in Berkeley 2935 Claremont, Berkeley I took my car in for an estimate for some minor damage to that also included what looked like the need for possible paint repair. While waiting on the estimate a woman [I hate that I failed to remember her name] came out to see how things were going and recommended we try a quick fix for the paint damage. She had a team member come over and buff out the damage making that part of the car look brand new. When I asked how much for the work, she said, "don't worry about it." While I hope I never need collision repair in the future, if I do, this is the only place I will consider in the Bay Area! Thank you and apologies again for not getting your name or your teammates.... Claytie III Oakland, CA read more

Returned my car to me when the job wasn't finished. Poor communication. Long wait for basic repairs. Horrible location to try to get in and out of. Only reason I went there is because it is approved by me insurance. Won't make that mistake again. read more

I do a lot of repeat business. Multiple millions of miles on one airline, thousands of nights in a single hotel and tens of thousands with a brand. So I get the VIP treatment. My damaged car and I showed up one Monday morning and I felt like an instant VIP. Mitch handled a few complications and arranged my ride. Irene handled closer to "everything " than I imagined possible. My car was done early, and everyone put un an extra effort to get it back to me before the weekend. The repairs look great, and the vast majority of the work was done with OEM parts, excepting things like fluids. Next time I crash my car...uhm wait...if I again have the misfortune to crash my car, I wouldn't hesitate to go back. read more

Brought my car here. They had great service, very helpful staff, and did quality work on my car.

I brought my car to Andrea at Caliber. She was very professional, communicated well and gave great service.

I had never been to Caliber before, but I'll definitely be coming back. I walked in with some minor damage. I was looking for a fair estimate (had just been quoted almost $1k by another shop). The second I entered Caliber, I was greeted by an extraordinarily polite staff. The manager, Aaron (forgive the spelling), was a consummate professional -- patient, honest, and considerate. He advised to take a seat inside and relax while they inspected the vehicle. After about 10 minutes, he escorts me outside to find the dent gone and the paint in tact. No charge! Even after I suggested that I at least leave a tip, still, no charge. That business is the definition of class -- honest, too. I highly recommend you visit Caliber should you have any damage that needs to be looked at. Thanks again! read more

***WARNING - THERE IS A THIEF WORKING AT THIS BUSINESS THAT WILL RIFLE YOUR CAR AND STEAL MONEY!!** I took my car to be repaired here since it was a STATE FARM approved business. Prior to dropping off the car, I loaded up the center console area where you keep change with $20 plus of quarters and loose change as my family was going on a camping trip the next day. I also had small bills, ones and fives, in the Overhead pocket of the sunvisor. Well, you guessed it, I picked the car up and some stupid person went through the coin area and took out every single quarter, and left only the dimes and nickels, like no one would notice. What a pathetic idiot. Well, I noticed because I just put the money in there for the camping trip. So I started checking the rest of the car --and I found over $50 missing from my sunvisor pocket, all five and one dollar bills. I absolutely know it was there because I put all of it in there for our camping trip because you need small bills and quarters. Yes it was stupid to leave them there but I just assumed since they were working on the outside of the car that someone wouldn't have the time to sit there and rifle my car as I've never had that happen before at any REPUTABLE business. The manager refused to take responsibility. He laughingly told me to bring in the bank receipt of the money that was taken out of the bank. He knows he has a thief there, and would not take responsibility for it ---Why would I go there and make something like that up to create problems for him and for someone to possibly lose their job??! I would'nt!!! ---there is a thief working there, and the manager knows it. I will be getting in touch with the insurance company that referred me to them and also filing a police report. read more

Highly recommended for large or small car repair! Honest, fast, friendly and great service. I came in for a driver-side mirror and minor dent repair with paint scraping. Aaron and his team did a phenomenal job repairing each with top-notch service and communication. The team takes great pride in providing great expertise at affordable rates and treat customers like family. I have never had such a positive experience with car repair. I certainly don't root for a future car repair, but if and when it happens, I will most certainly return here - and I know I will be in good hands. read more

Caliber Collision was recommended to me, so I decided to use them and that was a big mistake. Andrea who performed the initial assessment and estimate of the damage, stated specifically that it would take 2-3 three weeks to fix the car due to supply chain and staff shortage and parts that would be ordered. I asked would they replace the part or just fix it and she said oh no we replace it. I was called in less than a week and was told that the car was fixed and ready to be picked up I was so impressed that took a box of chocolates to show my gratitude. To my dismay I realized not only they did not change the part, there was a slight wave and dent on the fixed area. I brought it to Andrea's attention she apologized and said that it would be fixed. I went several days later and saw my car out on the lot with other cars and 2 days later towards closing time I was called and told the car is ready . I knew that I would be given the car as I had seen it last week and I was correct once there to pick up the car. Bottom line do not trust this shop for future issues and if you go make sure you get every claim and verbal commitment backed up with a written statement, even on the so called initial estimate. All could be and would be changed later. At least it was my experience. I am extremely disappointed. read more

I would like to complain about their bad communication with a client. I would like to avoid this company at all costs. You are sending them email and they pretend they have not received it. They either should fix their spam folder or fix the business. read more

This is the 4th time I have been here. It was formerly Cooks. These are true professionals at Caliber, and nice people as well. And best of all I always get my car back when promised! It's easy to work with this group, and less expensive than most body shops! read more

I haven't even gotten my car in to get an estimate and already face with multiple calling back and forth regarding an appointment setup. I can't imagine what will happen when my car is in their hands...there are multiple places to take my car in...get your acts together and just "maybe" I'll be back.. read more

I managed to lock myself out of my car at a gas station up the block - the station attendant sent me here and these guys had me back in my car within 10 minutes. I had worked myself up into a stress fit because I thought it would be a whole ordeal but they made it quick and easy - I'm so grateful for the team here! read more

Horrible work! Brought it here to get my car fixed and the work/paint is horrible! Gave them a second chance and there was still so many issues! Missing screws and all sorts of stuff! read more