Took my vehicle here for the first and last time for an oil change and requested to have the tires rotated. While it took longer than the estimated time they provided, my main concern and complaint is the brakes have been squeaking and the hubcaps have been loose (one came off). The brakes pads were recently replaced and didn't have any issues until leaving Caliber. Needless to say, I am disappointed and will not be going back. read more

This is one of the best services that I lately have had. The people on this Caliber location are great. They are kind and efficient doing their job on a very professional way. Congratulations to all of them! read more

2nd time here and we specifically came because of the excellent service and the kids play area. No issue waiting here with young kids because they have a very clean and nice play area. I get to drink my coffee and he gets to play. read more

Once again Caliber Auto (formerly Service First) has gone above and beyond in helping me keep my ol' truck running. Cody, Roman, and the whole Team over there are always patient, friendly, and professional. Most recently, my truck had a hard time starting, and the "check engine" light was on. I left it with them overnight (got a ride home from a nice employee in a super clean car) and waited. They called with 3 pieces of good news: They found the problem, they fixed it, and it would be cheaper than initially thought. My faith in mechanic shops is starting to recover! They then took my truck for a spin, gave it a thorough look-through -- and it passed inspection too! Way to go Team! read more

I needed an oil change... fast. They were available immediately. The office area was very clean and inviting, the staff was friendly and accommodating. I was in and out much faster than I expected. The follow up email sent with what was checked out and reviewed was very helpful and thorough. I will be back for the new air filter soon! I was happy with the prices as well. Service First will now be my go-to for what they offer. read more

Service was super fast, everyone was friendly. This place is legit. Not easy to trust auto shops but this one you can. The facility is new, lobby relaxing and clean. I went in for something minor but would not hesitate to return for any auto needs. 10* read more

Came in for an inspection for registering my car in Texas. Haley and her team were welcoming, friendly, and shared some advice on where to get the registration items done quickly. The facilities are very nice and spacious, with coffee, water and TV for the wait. Highly recommend. read more

My daughter had a catastrophic engine failure on her Volvo (blew the head gasket and warped all of the cylinders) and after reading many positive reviews and testimonials from people in my neighborhood, I had the car towed to Caliber Auto Care on Rayford Road. The engine was irreparable and we ended up doing a full engine replacement (with a couple of other items along the way). It was a massive commitment financially, but they were very competitive and in line with other shops that I contacted. I interacted with multiple individuals, all of whom were remarkably professional and provided excellent communication along the way. My primary service advisor, Marco did a great job, along with other service advisors who provided me with updates (Tyler and Rudy). They are all working under general manager Josh, who has done a remarkable job of creating a culture of transparency, professionalism and exceptional communication to the customer. Josh, Marco and the rest of the team is what will keep us going back after this introduction. Thanks to all involved. read more

I took my car in to get a tire balance and rotate. The guy at the desk said it would take about an hour to an hour and a half. He asked if I wanted to do the diagnostics and I told him not for this service. He said ok and checked me in. 2 hours later I asked to check the status of the vehicle. A different guy at the desk said they had done the diagnostics and went back to check with the technician. The guy that checked me in came back with a quote in his hand and said they can't do anything with my vehicle because my tires are worn and it would be unsafe. He quoted me $1100 to replace all tires and I would have to wait for another hour to hour and a half. Big mistake! 1. I didn't want a diagnostics on the vehicle, they did it anyway. 2. It took them 2 hours to tell me they couldn't do anything and wanted me to wait more to replace all 4 tires. 3. They insulted me by throwing an $1100 quote for tires without discount. Absolutely horrible service. They already wasted my time, there is now way I will waste my money at this place. It's sad to say because this is a veteran owned business and I am a veteran. And to see this happen first hand, what else are they doing to other customers. NEVER GO THERE! read more

Brought my truck in after hearing good reviews for brake pads and an oil change. I usually take my Vehicles to the Dealer, but thought I would try these guys out on some Brake pads. (usually a lot cheaper on pads then dealerships) Guy called me back with a slue of issues. Funny, Toyota didn't mention anything to me about anything mechanical. SO I told him all I needed was pads and an Oil Change. He said my brake fluid was horribly low and needed to be flushed, rotors changed, etc,etc... SO I trusted his word, and went with the flush and two front brake pads. all about $350 bucks! ok, fine...Toyota was going to charge me $220 just for the pads, so I said go ahead and do it. Plus needed an oil change, so go ahead with that as well. Guy calls me back few hours later and tells me work is done. Get to the shop, see my hood still open...ok, go inside and have to wait about another hour for my truck....wth? Get home, and go to sleep.. come back out to my truck the next morning and oil is all over the driveway!! Call the shop back up, told to bring it in. I'm thinking something simple like an oil cap wasn't tighten. Oh no. after waiting about 90 mins the manager comes over and says, "I'm sorry , looks like the problem is bigger then we thought. We cross threaded the oil screw and we'll need to keep your truck overnight to correct the problem" Ok fine, my wife comes to pick me up and return home. He also mentioned he would send a crew out to clean up the oil mess in my drive way. Next day, guy call me back to say they fixed the oil pin and truck is ready. Crew comes out to "Clean the drive way" puts down some plastic sheets and chemicals and never comes back. Have to call the shop back and speak to the manager. He said sorry he forgot, and sent the crew back out to complete the job. Came back the next day and really didn't do anything. just looked around and said these spots could have been their previously?!!? WTH.... I just told them to leave.. Brake job was terrible. My brakes squeak like a damn Freight train in the mornings, very embarrassed when a neighbor is out.. look at me like I'm crazy! If you have any since, don't be fooled by these marketing guys! Shop looks very nice, yes, and coffee is great, but Service is LAST!!! I see now why they changed the name!!! read more

I've never been one to recommend, trust, or enjoy any auto repair shop, until I found Service First. Not only is it a beautiful shop providing amenities such as an impeccably clean/comfortable waiting area, water bottle station, coffee station (all complimentary), but it also provides guests with iPads, and a top of the line child's play room. The service is TOP of the line. You will not find another auto repair shop that treats you with the kindness that these folks do. You are important, your needs are anticipated, and they will do whatever it takes to make your experience the best possible, even if that means driving you to the grocery store while your car is being worked on. No issue is too big or small. They've done A/C work for us (and took care of dealing with the warranty company), battery changes, breaks and rotors, oil changes and inspections. They always thoroughly explain options/pricing, and discuss any other issues one may need to be aware of. I absolutely trust them with all three of our vehicles, I trust their quality of work, and I trust their honesty (and I'm a tough nut to crack!). I am so thankful for the Rayford location, and for team members such as Cody and Tyler (though they're all fantastic). You will not regret allowing them to become an extension of your family, which is exactly how you're treated. read more

Josh was excellent to do business with. I highly recommend Service First to anyone who is looking for a trustworthy auto repair shop!

awesome place!! no stress at all!! nick was amazing and his customer service was perfect!! thank you Nick!!

Thanks Jack! You saved the day and definitely had a servants heart! Amazing service here!

Cody, I came in to have an oil change on my wife's 2006 Infinity FX 35. In addition, I had an inspection sticker and tire rotation. Your very detail oriented service technician discovered that two of the lugs on the back tire were stripped. I was informed that First Service had preformed the last rotation and would assume responsibility and change them out free of charge. If that wasn't enough white glove customer service, the technician felt the rest of the lugs were sub-par and changed them all. This entire experience has made me a customer for life. Not only will I bring all three of my vehicles in for service but will tell everyone I know to come to First Service for auto needs. You guys rock!!! Thanks for taking such good care of your customers. I could not find any C-level people to copy. Please pass this on to upper management. They need to know how you changing the automotive service industry! PS, The entire staff at your store are awesome!!!!! read more

I havent done any major repairs here yet but my experience with Louetta branch was so great that I had to get my oil change and inspection here now that this one is much closer to my home. The amenities and customer service continue to be best in class. There is no attempt to upsell which is common to standalone oil-change shops and the pricing is on par or cheaper, especially with the current 25% off running right now. There is on demand coffee, bottled water and a play room for children. Highly recommend. They have managed to replicate a very good experience at this new shop. read more

I got an oil change here about two weeks ago. It is the nicest mechanic shop I have ever visited. They have a playground for kids and a small dog park. The staff was very friendly and gladly did my oil change even though they were closing in an hour. They even gave me an extra discount because it took close to an hour to complete. They suggested 2 other maintenance services which were very reasonably priced. I will definitely be coming back to get those services done and my future oil changes. read more

I went to get my car looked at and they came back with the report of what was wrong. The price they quoted me was $200 mored than the price the dealership quoted me for the same exact repair. The also called me trying to tell me it was something additional wrong with my car and I confronted them and said I never had an issue with that part and the said they got my car mixed up with another car. read more

The hospitality at service first automotive is amazing and very well put together. Very honest with everything you need and they never up-sell. Very polite employees as well. read more

Joe the apparent GM his attitude and the way he talks to his customers need to change.

This place provided excellent customer service! I called for a quote on my front brakes, and Carlos offered to pick up my vehicle from work which is around the corner from them, and do a diagnostic for free on my brakes! He called me and provided updates on my car, even sent me pictures to my email of what my car looked like and what needed to be fixed! They fixed my front brakes and got it done in a timely manner. They brought my car back to me when they were done! I cannot tell you how convenient this was so I was not sitting at their place all day waiting for my car to finish! I am so pleased with their services! read more

This place is about top notch service from front desk to technicians. They are not paying me to say this! It's not cheap to get car service there, but there's 25% off to change oil. It costs more than Walmart, but it's much faster and excellent service after all. It was quick. They have Starbucks and bottled water for you. Free WiFi. The front desk service consultants are very nice and look happy every time I go there. I'm a very happy customer. read more

These people are incredible their name speaks for itself. They provided textbook customer service and were genuine throughout each interaction that includes every individual i spoke with which are Keith, Josh, Jack, Kayla, and another polite woman whom name i cannot recall unfortunately how ever i want to thank them publicly for their assistance. YOU NEED AN OIL CHANGE GO TO SERVICE FIRST! read more

AWESOME customer service!! Clean, comfortable waiting area with great amenities for people who have to wait (but the wait won't be long if you do). Fast but very thorough and detailed even for just an oil change you get a full report and they go over everything with you and are straight up about what really needs to get done and what can wait. Their very knowledgeable and friendly staff will answer all your questions and help with anything you need. Overall just the best experience I've had at any automotive shop. I was so impressed with the whole operation that I brought it up to my boss and we started taking our fleet vehicles there and it's been a dream ever since. Tyler and Keith are always great about getting my guys in and out or even bringing the guys or our vehicles back to the shop once their done and that level of ease and convenience is a life saver. read more

This place has been so great ever since they opened. They update you on how things are going with your car and let you know if something really needs to be done or can wait. Automotive shops are notorious for overcharging and telling you things need to be done when they don't and these guys don't. They seem like pretty honest people which will always go a long way in my book. That's how you get customers for life. So happy to have them so close by! read more

I've been coming here to do oil changes, tire maintenance and my vehicle inspection. Terrific friendly staff, great customer service and nice amenities while you wait. They have been great to me and I wanted to write a review to support their business. They have earned a long time returning customer :) read more

Much nicer than Christian Brothers. Spotless bay areas, very friendly staff, and really nice waiting area. They got me in right away for a tire plug. Will be back for sure for all my needed repairs or service! read more

I was at Service First today for an oil change. I was so impressed with the staff at this location. They didn't try to sell me on services I didn't need and they were some of the nicest people I've ever encountered. I will never go to Jiffy Lube again. read more

Having used Service First on Rayford Road on several occasions I would like to share my experiences. I will try to be as objective and impartial as possible. Where it seems that I am not being so please take what I have written and weigh it up and make your own decision about this business. When you go to Service First you feel like a million dollars. All the staff are extremely polite and courteous, the door is opened for you, you are greeted in a very personal way by everyone at the front desk. You are told that service to their customers is their upmost and founding principle. You are assured they will help you in every way possible. In December 2018 our ailing Tahoe developed BIG problems and we immediately thought of Service First. We accepted the $119 diagnostic fee. The diagnostics came back and we were looking at potential repairs costing over $5400! Naturally this was a huge shock. We elected to repair the essentials. Our bill was $1517. In March we had a big issue with the transmission lines leaking. The cost of repairs were $813. The lines were replaced, and we were advised to replace the radiator that was also leaking transmission fluid (this had not been leaking prior to the lines being damaged. The following month we had further issues with the transmission because of this new slow leak, I had the car checked at a new place and was told unequivocally that the previous work by Service First had caused this leak. I was advised to take the car back to them as it should be covered under warranty. Service First agreed to look at the issue and provided me with what sounded like a very plausible explanation as to why the radiator was now leaking. The second business on seeing the car again reiterated that they thought the damage was a direct result of actions taken by Service First. So I what am I to believe? All I do know is that my transmission has now been severely and irreplaceably damaged.) Two weeks later the car once again would not go more than 20-30mph. Diagnostics at Service First implicated an accelerator peddle issue, but unluckily for us it was a different accelerator peddle issue than the one fixed in December, so not under warranty! So this repair was quoted at over $500. Both myself and my wife opted to shop around and the Service Advisor graciously offered to not charge us the $119 diagnostic fee (the same diagnostic we had paid just two weeks earlier!) Please note that these diagnostics are pretty much mandatory (that being said if a warranty issue is flagged up, Service First will forgo this fee). The first place I called informed me that my accelerator issue was very common to this model of car. When I mentioned the price I was quoted, the response was "that's absolutely ridiculous"! Anyway I took my vehicle to this competitor and the job was priced at and completed for $260! That's HALF the price of Service First! To add insult to injury as soon as I got there I was met by the owner who immediately attached his diagnostic computer and confirmed the problem in a matter of seconds. This other business mentioned that they never charge for diagnostics. So having just paid half of what Service First quoted me I was interested to see if I had been over charged previously. I showed the breakdown of work previously completed by Service First to a competitor. The job in December for $1517 was quoted at $825. The second repair in March for $813 for $480! These are huge differences and have made a significant impact on us as a family. At the end of the day this is a business and the primary aim of a business is to make money. Now don't get me wrong, excellent customer service is always very welcome. I would go as far to say that I myself would happily pay 5-10% extra on a job if I knew that it would make the experience easier and more streamlined. However the customer service at the alternative I used was impeccable. I will say that their premises were not brand new, the building was not worth millions of dollars, they do not have a vast number of staff, their bathroom is not more impressive than the fancy restaurant I took my wife to on our anniversary, there is also no playground for the kids or free watered down Starbucks. It is my opinion that Service First and businesses like it are selling you the idea that you are getting the best job possible or even a better job because you are paying more for it (who isn't guilty of thinking they're getting something better because it's more expensive, I know I am). This is simply not the case. You are paying more because this is a big company who's modus operandi is to maximize profits. Please don't take me at my word, by all means get a quote from Service First (albeit you'll have to fork out for the diagnostics) and then shop around. In the future we will be sticking to smaller locally owned businesses, there certainly are some excellent choices in this area. read more

This place is awesome. From the time I arrived to the time my oil change was completed the service staff was friendly and very helpful. I will be taking my vehicle here from now on. Thank you. read more

I can't say enough good things about Service First and everyone that works there. They have taken such great care of me every time I've had to bring my car to them. The lobby is clean and comfortable, the prices are GREAT, they bring an IPAD to me with actual pictures of my vehicle so I can see what they are talking about when describing recommendations. This last time I brought my car by, they made sure to check in with me every step of the way and actually drove me to and from work while they had my car in the shop (I work 25 miles away!). I won't bring my car anywhere else. read more

My first time in and I was wowed. I was immediately greeted at the door by a hostess (maybe not the correct title) and she noted on a tablet all relevant information: what brought me in, year, make and model, name, phone number, email. She informed me they had free cold bottled water and Starbucks coffee available. They also had an iPad station and a large television so your waiting time was not so monotonous. I was a walk in without an appointment and was informed it would be about an hour. I had my four year old with me so I sat in the indoor playground room which is similar to what you would find at Chick-fil-A or McDonalds. Big plus in my book. Forty five minutes later my vehicle was ready. A service representative discussed their recommendations with me and showed me the pictures they took of outside, under the hood and underside of my car. All of this information was emailed to me as well. Upon leaving, the hostess let my son pick from a drawer of small toys and also gave us a toy for his sister who we were about to meet at school for lunch. The building and grounds were incredibly clean, but that is to be expected as it is less than a year old. There is also a small fenced in area out front for your dog to play. This place takes their name seriously, Service First indeed! read more

First time here very friendly and informative service.They keep you informed as work was performed with pictures and email as well as phone call. Didn't push any unneeded repairs or service. Will return next time service is needed. read more

What can I say about caliber auto care if I could give 20 stars I would. I am new to the neighborhood and was looking for a place to inspect my car. Upon walking into caliber I thought I was walking into a boutique, it was spotless beautifully decorated with the most attentive and friendly staff at check-in. My service advisor was Tyler Pratt. Taylor was a gem or is a gem upon telling me that it was quite busy and I would have a little bit of a wait over an hour and a half I explain to him that I had a flight to Arizona and I would have to leave the latest in one hour. He told me he would try his best which he did tenfold. My car was ready and inspected in under 15 minutes even I couldn't believe it. He told me he wanted to accommodate me and get me to the airport on time which I was very running very close. The service was above and beyond my expectations they are a wonderful facility some thing I didn't expect in any way shape or form it's not my first rodeo in inspecting cars. Again all the stars available or not enough for the service care and how the staff goes above and beyond to satisfy the clients. I will certainly be back and this was certainly a great welcoming to the neighborhood to have such a wonderful place for all my car needs and my inspections and everything else I might need bravo caliber auto care FYI this response is from Ourania P. read more

I stopped by with a simple request to get a quote on adjusting a trailer hitch. I was a little surprised when I saw how nice the interior of the building was. It seemed more like the inside of a Starbucks than an auto repair shop. I was a little concerned because adjusting the hitch only involved loosening two bolts and I was sure this was not going to be the right place to make that request. When I showed the hitch to the gentleman at the front desk (who was dressed better than my financial advisor ) he immediately said there would be no charge and within minutes the mechanic made the adjustment and handed me the hitch. He also offered me a cold water for the road. I must say it was rather impressive to see how service oriented and focused they are. And by the way ...I can't help but mention that an auto shop down the road quoted $56 for the same adjustment. I'm a strong believer in karma and the idea that good deeds always reap dividends... This is my way of saying thank you... read more

VERY impressed with Service First Automotive! Incredibly friendly staff, clean and comfortable waiting area and play area for kids. Especially impressed with care, concern and consideration given to my sister and my parents on 3 separate occasions. These people know how to take care of their clients. The Bowmans and the Florians highly recommend them and they will be our exclusive go to in the future. read more

The best customer service I've ever encountered for my car needs! They treated me like family, made me and my daughter feel comfortable during the visit, and most importantly, they did not pressure sale anything to me. Instead, they showed me AWESOME pictures of my car and explained the value/function of every item. I left in rapid time with not only my oil changed but also a better understanding of my vehicle! :p read more

So the one time I take my car to get service at a shop because I was injured and couldn't do it my self. They have stripped my drain plug and now having trouble getting it out. Will not get my business again. read more

Wish I could give more then 5 stars! I've taken 3 of our vehicles here including a much older model truck that needed quite a bit of work done. From the moment you walk in you are greeted by happy employees that are willing to help and knowledge in what they do. They explain everything in great detail and email you their reports and pictures of your vehicle. I will take all of our vehicles here for anything we need done from now on. Tyler, Cody and Eddie are truly as good as it gets. Thankful to have a trustworthy place to take my vehicles. read more

Was in need of an inspection and stopped in. After being escorted into the lobby my service advisor went to check on my car. After a couple of minutes he approached me to question how long my "check engine" light had been on and informed me they had to jump start my car to bring it into the service bay because my battery had died. I had not experienced any warning lights nor had I had any issues with starting my car up to that point. I was told there may be an issue with my car passing inspection, because they were having to reboot my cars computer system. My car is two years old, has had no problems and in the four days since the inspection the "check engine" light has still not come on nor has any other warning lights and my battery is working just as it has every day since. The overall experience made me feel I was in an establishment trying to find problems to make more money for services that I did not need. I will absolutely never return. read more