I have been taking my car to Caliber Auto Care (formerly Service FIRST Auto Care) for years now. When the company changed names I was worried that the service level was going to tank. I can assure you the service is actually better! They have assisted with oil changes, and repairs. They are gracious, they don't try to oversell you or push you to get unnecessary repairs. They keep you in the loop via text and email and provide you a copy. The staff is nice, coffee and water bar, free wi-fi, free ride home and back. I trust Caliber Auto. You can too! read more

Although their services weren't needed this time, I highly recommend them based on my friends' recent repairs & my conversation with Sam. He was very positive and encouraging as to my car's symptoms and recommended a few things for me. He was not pushy and VERY helpful! read more

I came in with my Mercedes sprinter to have something looked at and fixed and they hopped on it and got me in and out in 15 mins . I would recommend this place to anyone read more

I have been a loyal customer of Caliber Auto Shop, taking all three of my cars there for some time for routine maintenance. They have always been friendly and courteous. However, my recent experience has left me deeply disappointed. When my check engine light came on, I took my car to get it checked. The technician was very nice and promptly connected the car diagnostic tool, identifying the coolant pump as the problem. I asked what the replacement cost was, and he directed me to the front office. There, I was told it would be $119, but since it was the end of the day, the repair would have to wait until the next morning. I left my car and had my wife pick me up. The next morning, I received a call confirming that the pump was indeed bad and needed replacement. They quoted me $2177. When I asked about the $119, they clarified that was the diagnostic fee, which took only a minute to perform (I later learned that the diagnostic fee is not removed if I continue with the service there, which most places do). Shocked by the high quote, I did an online search and found that the average cost for pump replacements ranged between $350 and $750. I called back to question the high charge, and they explained that my car was a hybrid with an electronic pump. They recommended I check the RepairPal website for a more accurate estimate. The guy assured me they are always in the middle of the range. Upon checking, I found the cost ranged between $1350 and $1570. After some back and forth, they agreed to match the top end of the range at $1570, and with additional charges, the total came to $1965, tax included. However, when I went to pick up my car, the final charge was $2045. They claimed they had to buy extra gaskets, which they never notified me about. It is a shame that Caliber Auto Shop seems to take advantage of customers by charging exorbitant prices and failing to communicate properly. I will never go there again and hope this review serves as a warning to others. read more

We've been taking our cars to Caliber (formerly Service First) for 5 years & always had amazing experiences there. They definitely take care of you & go over everything with you. You will always know what is going with your vehicle & you get a detailed outline of it emailed to you, including pictures! We've called other places & checked prices, & no one compares to Caliber. They are trustworthy & have your best interest in mind. We recently had a huge amount of repairs that needed to be done, but we couldn't afford them all yet, so we asked what the best course of action was. Joe led us through the whole list & explained everything to us and really took his time to understand what our needs were. He gave us great advice & went above & beyond! The entire staff is very friendly and does quality work. I would 100% recommend Caliber! read more

Caliber Auto Care - Rundown of our repair costs - Oil Change Stations Near Me - Spring, Texas

In my personal experience, I've found it hard to find honorable people such as Joe Hughes, with Caliber auto care, and the whole team I might add. Always willing to go the extra mile and do the right thing when you know they could've got over on the customer. Their work and integrity this far with the staff provided are above the rest. Thank you gents. read more

I've been coming to Caliber for years, even from when it was a Service First. There's a reason I keep coming back - great customer service, friendly staff, attentive, and mostly importantly I trust what they recommend and never feel like I am being up sold or taken advantage of. I've seen the same staff members for years which means they take care of their employees as well, which is always wonderful to see. The waiting area is also very comfortable and they have Wi-Fi! They also offer a shuttle to your home if you don't feel like waiting - which will also pick you up once your vehicle is ready. Tyler, Joe and Chad have been great while my car was getting worked on. Communicated throughout the whole process and were able to explain the repairs in detail in ways I, who is not a car person, could understand. Thanks guys! Appreciate the hard work and great service! read more

They are very professional and have great customer service. I will always be a customer!

Had on oil change on my Mini Cooper in December 2023. My vehicle was serviced for another issue today at the Mini Cooper dealership. Found an oil change leak, the Caliber technician failed to adjust the drip pan bolt properly. Needless to say I paid to have the bolt adjusted properly but not without first having oil replaced at an additional cost. Total failure on behalf of a Caliber technician. read more

Caliber is the BEST. They have fabulous Customer Service. They are quick, thorough and reliable...I have referred many friends there. Thank you Caliber read more

My wife reported our 2006 Tahoe was running hot. Thinking it was low on coolant, I added a gallon on Friday evening,only to see it run out on the floor. We had commitments Saturday evening & Sunday AM. AAA towed it to Caliber & they diagnosed a leaky water pump. They found the in Beaumont & installed by 4 PM that afternoon. Chad & everyone went above & beyond. Kudos to Caliber! read more

The first time I had my vehicle serviced at Caliber was because something was off with my engine. They cleaned it and ran it and told me to take it to my dealership as I had warranty and could get my issue taken care by them (because they forgot to seal a cap properly). I've been taking my car to Caliber since. I appreciate the friendly faces, the knowledgeable service, and the coffee (and indoor gym for kids). I know I can trust my car and safety to the specialists at Caliber auto. read more

I started coming to this location when it was service first. I was always pleased with the service with the price points and the honesty of the mechanics and the service advisor. I was a little concerned when I saw it have been purchased by a larger company - but my fears have been alleviated! Service advisor Joe Hughes help me make a difficult decision on an expensive repair. He took the time to discuss all the options with me, and because of that I was able to make it clear and decisive decision. Very happy with Calliber auto - with Joe Hughes - and I will continue to utilize this business for my auto repairs. read more

I had to reach out and send a big thank you to Anthony who fought endlessly with my warranty company to get my issue taken care of. He saved me $3000!!! I will always come to Caliber for my auto care needs, thank you guys so much!!! read more

This is my second time here, I would recommended to my friends and fam. They explained everything step by step, Customer service is great

Will and Tyler did a bang up job and checking out my car. They found a couple of nails and got me on my way in no time.

Joe Hughes Service Advisor and coworkers at Caliber Auto Care - Champions are the best! I have been coming to this location since 2019 for oil change and state inspection. So far, I have never had a problem coming here. read more

They tried to tell my elderly mother she needed to have them fix or do a bunch of additional things she did not need when she came for an inspection to get her tags renewed. Telling her she needs new brake pads when we just put brand new ones on YESTERDAY and then saying "I must have looked at them wrong" when she informed you. Really? You looked at them wrong? They're shiny and clean along with the rotors we put on yesterday and brand new tires put on today. I'm not sure how you could've mistaken that. We won't be back, we rather do business with people who look at things right and have attention to detail. read more

UPDATE: received a very nice call from GM. Was able to communicate concerns and he was very helpful and rectifying the situation. Will be going back for my next service. Thank you for handling my concerns and issues in a timely manner. I guess it's no longer Service first. I was very dissatisfied and disappointed. I use to go and get an oil change here and it came with a free car wash. Everyone use to be friendly and would show me pictures of everything they did and every recommendation. I ALWAYS left paying about $65. I trusted them completely. Today was very different. No car wash.... no detailed pictures.... no explanation of things going on with my car..... they changed my filter without asking and charged for it. My total was $97!!!!! I'm sad. I loved coming here. I will be taking my service elsewhere. read more

Took my vehicle to a new location of one of the big name-brand spots after receiving a decent coupon for routine service. They were understaffed and rude - both on the phone and in person. And I kicked myself for going there over our tried and true Service First location. So I called Service First, and immediately Darrin picked up with the classic service-with-a-smile attitude these folks are known for. Prices are competitive, but admittedly not the cheapest. And it makes sense. Keeping facilities clean, well-stocked and nicely furnished and offering free coffee, water, hot cocoa, iPads, WiFi, a playplace, and phone chargers doesn't come cheap. What really sets this place apart from the rest, and the reason we keep coming back again and again, is the transparency in the whole operation. The before and after photos, fluid samples, and candid and honest employees are worth spending a few bucks more. tl;dr: I've never left this place with a headache. How many auto shops can claim that? read more

DO NOT TAKE YOUR CAR HERE!! THIS SHOP IS NOT TRUSTWORTHY!! BE SURE TO AVOID TYLER NOT VERY COMPETENT!! I paid $120 for a vehicle diagnosis where you neglected to put in my VIN #. Had you of done that and put in some effort into your job you would have seen the factory recall on a coil to my vehicle. That was done within the first 5 minutes of me taking it to KIA. When confronted with this information your team did not accept responsibility but instead claimed they would of had no knowledge on factory recalls. It doesn't seem very plausible that a auto repair shop wouldn't have access to that information. They claim that KIA would keep that information to themselves. read more

I've been here twice in three months. Everyone is very nice, and I love love love that they provide so many status updates via text and phone. They delivered my vehicle sooner than promised which is also hear! Dora was a great person to work with. read more

Never thought an auto shop could be so, how do I say, not an auto shop. Everyone here is so friendly you have to pinch yourself. Plenty of amenities including plush sofas, TV, Wi-Fi, water bottles, Keurig Starbucks, iPads for checkout, and even a two-story jungle gym for kids!! They will also drive you to work if it's nearby and your car will be in all day. This place defies All Odds. They even gave my daughter some toys out of the box because she was bouncing around the walls wild. The front counter service is exceptional and they clearly explain everything and give you plenty of documentation. This place is amazing. I don't know how to explain how friendly, nice, and knowledgeable everyone is. It just feels like happy Neighborhood Place. Sure, some of the repairs are not that much cheaper than the Lexus dealership, but the overall experience and level of quality surely makes up for it. You get very transparent quotes and they take care of the cars so you know where your money is going. Give it a try! read more

I have been there 2 times for oil change none of the service advisors came and explain to me anything about my Van what it needs seems like they cared about their $40 for oil change it wasn't like that before read more

I came here 3 times in the past week to get my battery changed and they refused do it bc it's apparently showing that it's normal. I have legit picture proof that the battery is dying and they didn't respect that. AND I HAVE A WARRANTY. I find it completely and utterly ridiculous. I used to be satisfied bringing my cars here. I'm tired of having to keep doing this... read more

Great communication and customer service. Connor contacted my extended warranty and dealt with that hassle. Mike was extremely attentive to my family and I. They were very transparent, detailed, and patient. This location went above and WAY beyond. Keep America Running was printed on our receipts and their service proved a true testament to that effect during this pandemic. Good service is hard to find and for that I will continue to return to this location! If I could give another star I would. read more

Came in to rotate my tires before I went to Dallas for the week. My girlfriend called about 2 hours before to see all services and when I showed up Noah greeted me with open arms! Great place! This was my first time with service first and the name really speaks for itself. He knew that we needed to check our oil levels and fluids so at the conclusion with the service he sat next to me which I found very pleasing and hospitable. As I waited I noticed that the manager/owner was speaking with customers before me and while It was raining and he offered to walk them to their cars with an umbrella. I found that very nice and comforting considering I deal with customer service daily. When all was said and done, they showed pictures of my air filters and tires and color of the fluids! Thank you for Noah who first helped me to Haley completing my transaction and wishing me safe travels read more

They are always quick and offer the services I need. The service consultants are very professionals Clay & Ash are pleasant and informative to deal with. They offer BG Products. A great convenient location. I was in and out in about 30 minutes. My favorite auto maintenance location. Thank you very much. read more

My engine was making a funny noise but no engine light came on. Took it in and was told that two bolts were broken. They would have to pull it and drill out the broken bolts. Cost would be about $1000. Told them I might still be under warranty and wanted to take it to the dealership. When I took it to the dealership I didn't tell them that I had it looked at, nor the diagnosis Service First gave me. The dealership diagnosed the EXACT SAME THING ! The ONLY reason I got the warranty work done at the dealership was for the free loaner car since it would have taken a couple of days. I wasn't testing Service First, but they passed the test. These guys are kind, honest, and dependable. Thank you Service First! read more

Caliber continues to provide excellent, prompt service. Straight shooters with no surprises. Thanks, Joe Hughes, for your outstanding service today. read more

The "Check Engine" light came on over the weekend. Monday morning I checked the local dealerships but they had very poor reviews. The reviews for Caliber were outstanding. I chose Caliber. I was greeted by Tyler Messinger and Yashaide(sp aka Yaya) as I came into the shop. I told them what I needed and said I planned to take an extended trip north, possibly even to Canada. Tyler said he would have my truck evaluated for the trip. There were several issues I was aware and a couple I didn't know about. After the evaluation, Tyler went over each of the items, complete with images, and discussed the severity of each one. At no time did I feel pressure to complete all items discussed. I felt well informed to establish priorities. We chose the critical items for the first day and then I did the remaining items two days later. I was offered shuttle service home, to and from Caliber, both days. This was a painless experience. I feel confident in the quality of the work done. My trip to Canada will be worry free with the knowledge my truck will perform safely through whatever Mother Nature throws at us. Thank you to Caliber for the fine service and transparent repair process. Clay Allison Houston, TX read more

They will try to punk you. I did a brake and rotors change JUST for the rear and almost came out with -$699. They didn't even last me 3 months. Do not get any mechanic work done here unless you don't mind the overprice. Overall not trustworthy, they take advantage of women and the old. read more

"I'm not mad, just disappointed" summarizes my recent experience with the newly founded Caliber Auto Care. I went back and forth about writing a scathing review and ultimately decided that nobody wins when that happens, and I should approach this from the most objective perspective possible. Let me begin by saying that I have trusted *Service First* with every vehicle I've owned since they first opened in 2011 and each experience was completely uneventful, which is exactly what you want when you take your car in. My experience since the buyout - laughable. I went in on a Friday, as a walk-in, for what can only be considered a routine oil change and inspection. I was told the wait would be about an hour to an hour and a half. They seemed busy, I'm a reasonable person, I brought my law school homework with me, so I sat down happy to wait. 2 hours later, I looked at the clock and realized we may have a problem. I spoke with a manager and he informed me that the previous party who replaced my oil pan punched a hole right in that sucker rendering it completely damaged and needing replacement. Ironically, their Spring Cypress location was the culprit. They owned it, warrantied it, but told me I couldn't drive my car home. They offered me a ride home or a rental. I opted for the rental. As I came to understand, Spring, Texas is a hotspot for car rentals because I was informed that no Enterprise in the area had a rental for me so I'd be driving the car I was just told shouldn't be driven, back home. I was told "20, 30 minutes tops" and I'd be on my way. 40 minutes later, my car was not ready. 15 minutes after that, my car is ready. Time spent at Caliber Auto Care thus far: 4 hours. Before leaving, I asked, if after having spent 4 hours waiting, was my inspection completed - no, no it was not. I was told I could wait another 5 minutes and it could be done, I gracefully declined. I returned on Saturday, dropped off my car and was told to come back in 5 hours. Before leaving, I'm reassured that the first thing that will be done is my inspection. Great, love to hear that. I called 5 hours later, and I'm told my car is ready. I get a confirmation call 10 minutes later from the manager; my car is ready. I showed up to get my car - it is not ready. I'm told to wait 10 minutes while they put oil in my car. The issue that arises here is that when I pulled up, my car was not in a bay, the headlights were on, the driver's door was open - which indicates my car was driven out of a bay without oil, the staff at Caliber Auto Care is lacking in team communication skills, or someone just lied to my face. Whatever, it's not by job to put them on trial, I left it alone. I'm informed that during the replacement process, a technician noticed a cracked serpentine belt which was replaced *free of charge* Great, I really appreciate that effort. My car is pulled around, the end of the nightmare is in sight, I am free to go, no mention of a bill. Wonderful. Now, it would have been fun had that been the end of it, but because life is funny like that, it wasn't.. because what do I realize when I get home? I have no paperwork confirming by inspection. It's after 5 p.m. at this point, I called anyway. Bless his soul, Derek answers the phone like a true champ. I inform Derek who I am, and audibly hear his heart stop because honestly, I'm sick of them and they're sick of me. I tell him we've got a problem because I'm at home with no paperwork proving my inspection. He tells me they must have been in a hurry and didn't leave me with the paperwork, that it's a lot to ask that I come back up there for it but that's what I'll have to do. I say Hey Derek, I'm coming back now, have the paperwork ready for me. Well well well, the paperwork is not ready when I get there, my car is driven back into the shop, where it stays for 7 minutes.. undergoing what I can only assume is the inspection that should have been done Friday, and then first thing Saturday, and now Saturday after 5 p.m. Now look, there are two sides to every story and the truth lies somewhere in the middle. I get that, and this is based on my perspective, of my hellish experience. I can say with complete confidence that I did not once raise my voice, I did not cause a scene, I did not demand free services or to have my bill taken care of. I did not pull a *Karen*. However, my reasonableness has its bounds and those were exhausted. Caliber Auto Care has lost a customer. I don't say that to be vindictive, or to give some illusion that my business or review impacts them in the slightest. I say it because supporting local was a cause I could get behind, and my experience after the corporate buyout is in stark contrast to family-owned customer service I once received. read more

One star is too much to say the least. Came in a few months back (less than 6) complaining of a shaking between 35-45 as well as a jump in rpm while driving. They diagnosed more than one problem and I ended up getting all taken care of including a transmission flush service. Today my car is at less than 90k miles and I'm having transmission difficulties like never before plus all my previous issues are still appearing. Do not recommend going here, they will run you through the ringer. Completely unprofessional workers. read more

Thank you guys for finding the leak in the rear AC of our Escalade. We had it diagnosed elsewhere and they couldn't find the problem.

Quick and prompt assistance when I walked in! Very thorough in explaining differences with the oil products they offer.

My vehicle wouldn't pass the emissions inspection. A bad sensor was suspected but cannot be fixed due to the necessary part no longer in production for my vehicle. The fuel tank had to be removed and all the sensors along the emissions fuel line had to be verified. This was an expensive undertaking handled superbly by the technician Israel and Tyler the advisor. It was necessary to take my vehicle to a performance shop where they were able to permanently delete the code error, and was then able to return to Caliber Auto Care where my vehicle finally passed emissions testing. read more

This is the only auto shop I will take my car too. Yahaira (yaya) is amazing and helpful, she always makes you feel welcome! So shout out to her!!! Also Tyler, Anthony and Israel have went above and beyond for me and my vehicle. I really appreciate everyone's hard work here! Thank you guys so much! read more

I have nothing but good things to say about Caliber Auto Care! The staff is friendly, professional, and competent. I have full trust in their work. Joe took special care of me and had incredible communication, keeping me updated on the status of my car. I highly recommend this shop! read more

went to get my headlights replaced for Jeep grand Cherokee . not only they did a top notch job they also did for the best price compared to quotes I received from other providers. a big shoutout to Joe Hughes (service advisor) by being so amazing and making my overall experience pleasant. read more