I visited AutoNation just to test drive a few vehicles, but Shannon Stewart made sure to find me…read morethe PERFECT car! Not only do I love my new car, but the price was GREAT. I have already recommended him to some family members because Shannon was awesome. He made sure I got EVERYTHING I needed in my new car purchase. HIGHLY recommend him.

We visited AutoNation Toyota with our truck. We were fortunate to be assisted by Terrence, our…read moreservice advisor. The next day, we returned to seek more information about our vehicle. This time, we were helped by Dennard, the sales manager. I was thoroughly impressed by his attentiveness and willingness to listen to our concerns and find a solution. Dennard's exceptional customer service demonstrated his genuine care for his customers' needs. I highly recommend this place to anyone seeking reliable automotive services. Thank you again! From: Erlinda and Manny Ortega

After a not so good experience with another John Thornton I swore I would never do business again…read more With them. But I came across a car I was looking for at Thornton in Lithia Springs so I swallowed my pride and went in anyway. I cannot say how thrilled I was to meet the entire team. I have never been treated so. Well at ANY dealer ever . I purchased the vehicle and received a better deal than I had hoped for. I will be back again. Thornton Chevrolet had totally redeemed themselves. Thank you Jason Shaver! You have a client for life. Well done.

I purchased a used Trailblazer in October and less than 5 days later the brakes failed while I was…read moredriving home on 20, going 70mph. I had to use the emergency brake to stop on the side of the road. The mechanic it was towed to said the brake line was completely rusted out and needed to be replaced. The manager at JT Chevrolet told me I bought the car 'as is' and they had no obligation to repair it. They called me back a little while later saying if I could get it towed there, they'd fix it as a gesture of goodwill. Fine, the brakes are still very soft, but I'm at least able to stop. Last month while changing the battery, I found that instead of a metal super connector, there was a literal piece of lamp cord that had been stripped on both ends. Additionally, I had to replace two tires due to slow leaks, the washer fluid reservoir is completely cracked, the belt was cracked and worn, and I had to replace the headlights. There is a oil pressure error on it now and it leaks slowly. I've probably spent more on it than its worth at this point. I would never recommend buying a used vehicle here. They clearly just washed it and threw it on the lot without opening the hood or checking under it, at all. These are things that even a Jiffy Lube would notice but apparently their service department cannot. If I could go back to October, I'd buy somewhere else. I just don't feel safe in the vehicle, but also don't feel comfortable selling it to someone else, because unlike John Thornton Chevrolet, I have principles.

Service Dept. lackluster,…read more Brought car in for recall service on a Friday. Fred advised vehicle would have to be driven to lessen fuel to complete repair (as opposed to siphoning existing fuel and replacing it). Then suggested he would have mechanics drive fuel down. As of following Wednesday, nothing had been done at all and they failed to even call. I had to call and then he insisted that I pick it up to drive down the fuel level before he could perform the recall that could repair fuel problem. Took the vehicle back on Monday. As of Thursday (today) still "haven't gotten to it." I sent an email previous Saturday asking for rental car and Fred admitted he received it and did not read it. I have been without my car for over a week collectively and the service is unacceptable. Fred is a salesman. He is great with pleasantries, smiles and suggestions for one to spend more money. Fred is not a serviceman. He does not follow through, act proactively, return calls as promised, under-promise, over-deliver, go the extra mile, exceed expectations, or show his true loyalty to the customer. What is paramount is not making the sale, no, the true top is customer retention. Nissan of Lithia Springs Service should focus on keeping the trust of customers for the life of their car and free water is not it. I would feel great if a dealership inspired by truth and safety would tell me "Sir, your car's in great shape" and call me with updates before I have to call them begging for an update.

I had a very disappointing experience at Nissan in Lithia Springs and feel compelled to warn…read moreothers. During my initial visit, Travis in finance attempted to add a $4,000 warranty to my deal without my clear consent. The warranty was presented as though it were included, allegedly because the bank did not offer the originally discussed loan term. I was not made aware of this additional charge until I was already signing documents. When I questioned the increased amount and asked for clarification, Travis was unable to give a clear or honest explanation. I immediately walked out. The following day, the salesman contacted me and stated the deal could still be done for $18,000 without the warranty. I returned only because my daughter really wanted the vehicle and we were exhausted from car shopping. I had also purchased from this dealership before without issues. Unfortunately, the experience worsened. The next finance representative, Byron Fullove, was extremely rude, unprofessional, and argumentative. He repeatedly exclaimed "Jesus Christ" during our interaction, even after I expressed that I found it offensive and unprofessional. This behavior continued even as I was leaving his office, which can be heard clearly in a video I will be posting. Additionally, Byron attempted to have me sign documents with an incorrect address. I refused to sign anything with inaccurate information, which led to further hostility instead of a professional correction. The manager, Jamal Abdalrazaq, was aware of these issues but offered no apology, concern, or attempt to resolve the situation. Overall, this dealership demonstrated dishonest sales tactics, poor communication, and a serious lack of professionalism, particularly within the finance department. I strongly recommend that customers carefully review every document and be cautious of add-ons that are not clearly disclosed. Personally, I will not return and encourage others to take their business elsewhere. Here is a link to the YouTube video Of my experience at the end of the video you can still hear Byron taunting me as I left his office and saying Jesus Christ! Just very rude and Unprofessional. Byron full love of Nissan Lithia Springs very deceitful, rude, and unprofessional https://youtube.com/shorts/GOlWknvxeHQ?feature=share

I had a great experience with Dean, him, and the staff (managers, financing department) was…read moreamazing. He has great customer service; he was great through the whole thing. Thank you so much. Will recommend family and friends and plan to do more business with them in the furture. Thanks again Dean

I feel completely ripped off and taken advantage of. Had my son's 2015 Kia Optima's engine replaced…read moreunder the Theta II class action lawsuit. While waiting for approval from Kia Corp to approve the engine replacement, the service advisor recommended that I replace the hoses and belts at a cost of roughly $800 and if I didn't do it, the new warranty on the new engine would be voided. I asked if I had the service done with my mechanic if that would be acceptable as the price was quite high. She told me that wouldn't work, but knocked $100 off the cost. I approved it and they performed the work. After paying the bill, I saw that they charged $399.98 for the labor. Knowing that the only extra work that would need to take place is to remove two old hoses from one end (either from the car itself if they were still connected after the engine removal, or from the old engine, which would not make sense to me). The belt would have had to have been attached, regardless if a new belt or old belt was used. So, I just paid $399.98 to remove 2 hoses and attach 2 new hoses. My mechanic said that process since the engine was already removed, would take less than an hour. Gemini AI said 15-30 minutes. I drove to Calavan Kia to get some understanding on why I was charged for 2 hours worth of work on my invoice when the actual time should have been less than an hour. I spoke with Bo, the Service Manager, he began stating that this was from the All Data system, and that's just what they charge. I told him that regardless of what the system said, that I should be charged for the actual amount of time worked. I did not convince him. I told him that I would find some other form of remedy, either through Kia Corp, the news, or my attorney. He said fine, and because I said the word "attorney," I was now added to their "Do Not Service" list. No problem, I will not be back.

Came in yesterday with my parents everything was perfect , the staff everyone was so helpful and…read moreover the top nice, ended up taking 20minutes to do all the paperwork ,good prices and friendly staff definitely recommend.

Karen Evans was my sales lady and she was just wonderful. Easy-going no one was pushy. I love my…read moretruck. It runs great it had a golf ball size bent in the tailgate towards the bottom with a chipped paint spot on it and after I had already paid for the truck, they took it back and had that spot touched up when they didn't have to. I looked through and read some of the negative comments on here and I'm guessing that people don't realize that anything can go wrong at any time especially with used cars. But that's for my experience it was great.

After almost 20 years of owning my reliable Honda Civic, I returned to AutoNation Honda in search…read moreof a new vehicle. I had the pleasure of working with Sales Representative Luis Rodriguez. He was professional and showed genuine respect and concern. Luis made the sales process easy, patiently making sure the numbers and details were right. I am very happy with my new HRV! When you're ready to purchase your next car please consider AutoNation Honda.

Update: Following…read morethis review, AutoNation corporate did respond the same day and stated they would follow up within 24-48 hours. It has now been over 7 business days with no further communication. At this point, the issue is not only that my vehicle was returned with a non-functioning AC after service, but also the lack of follow-through after a stated commitment was made. I will be pursuing additional escalation if this is not addressed promptly.

I absolutely loved this Car Max! So I flew out with my teenage children to Atlanta to pick us up…read moreour Toyota RAV 4 - and we were tired, and grumpy having missed our connection in Denver and had to sleep on the airport floor waiting on the next flight. Like a glass of cold water on a hot day of gardening, we met Lynnette and our day was set to be wonderful. We did quick check out - and I am sure she could tell we were in a mood because she made jokes and had us laughing in under ten minutes of being in her company. She was kind, had paperwork squared away, had the car cleaned and off we went. As a single woman I can't recommend Lynnette enough. I feel like men in the car buying business don't take women seriously and she did! She was wonderful. Ask for her and you won't be disappointed - educated, knows the car specs, and just utterly a God send on my buying day. Thank you so much!

My experience with CarMax was completely ruined by an employee named Adrien. I was misled…read morethroughout the process, money was taken, and when the issue came to light, it was never properly addressed or fixed. Instead, I was repeatedly passed from person to person, with no one taking real responsibility or offering an actual solution. What made this worse is that once Adrien saw me in person, she couldn't even make eye contact, which spoke volumes. It was clear she knew she had handled the situation wrong, yet there was no accountability, no urgency, and no ownership of the problem--just avoidance. For a company with CarMax's reputation, this level of disorganization, lack of transparency, and poor customer care is unacceptable--especially when it involves people's money. I expected honesty and professionalism, and I received neither. Based on this experience, I do not recommend this dealership to anyone. CarMax needs to seriously evaluate how situations like this are handled and how employees like Adrien conduct business. I would strongly advise customers to document everything and be extremely cautious if dealing with her.

STAY AWAY FROM THE SERVICE DEPARTMENT…read more I've had to bring my Explorer Sport to Lithia Springs Ford three times for the same push-button start issue. The car starts whenever it feels like it and has left my wife and me stranded in parking lots twice. On my first visit (August 2025), I was assigned Bennie in service. After over a week, they told me it was the BCM (Body Control Module) and charged me around $1,500. Shortly after, the exact same problem came back. On the second visit, they kept my car for another week, then told me they "couldn't replicate the problem." I picked it up hoping it was just a fluke. Less than a month later, I'm stranded again in another parking lot. Now I'm on my third visit, and my car has been in their shop for three weeks with no solution. I've worked on cars for years, so I understand that some issues are hard to diagnose. But three weeks with almost zero communication is unacceptable. Every time my car is there, Bennie basically leaves me in the dark unless I chase him down. I leave voicemails, I talk to the clerk, and I still get no updates unless I keep calling. This last time, after three weeks with no real progress, I started calling the manager, Tim. His line went straight to voicemail too. No call back as of this morning. So not only am I out a lot of money and still dealing with the same issue, but the customer service is awful. In my experience, they charge high prices and then disappear when the job is actually difficult. PLEASE STAY AWAY. The service department will overcharge you for shoddy work and poor communication. Take your car to a reputable mechanic or at least another dealership that will answer the phone, call you back, and keep you updated. Unacceptable service from Lithia Springs Ford. If I could give 0 stars, I would. I will update this review as this fiasco unfolds.

Dave was nothing but AMAZING! His attention to detail and dedication to keep his word was…read moreoutstanding. I see a lot of bad reviews regarding the service department. I suggest asking for Mr. Dave.

Service is amazing. They took time with me and even stayed after hours to make sure we got the…read morevehicle we wanted. I recommend 100%.

Came in, looked around took my time if I had a question they always make sure they can answer it,…read morewalked me through the plan and every what if's. Took my time investigating a car if nothing wrong with it, test drive, and it all good. If you just want to see and ask go ahead they are always ready. If you have any questions ask!!!

Okay! Let me write a review for the "correct" Hoover dealership I got a chance to visit and…read morepurchase from. I had a greats experience. My salesman was Lamar. Perfect. Great service. And listened to me as well. I highly recommend him as a salesman. And I believe the floor manager is Westin. Great service as well. I have not had a bad experience at all. I plan to comeback when it's that time to buy again. I've had the pleasure of shooing here twice and I've been very satisfied.

About 3 weeks ago I purchased my car from this dealership (not a Volkswagen, searched for the car I…read morewas looking for it just so happened to be in stock here). ****I want to first say special S/O and THANK YOU to Waymon Wise. Waymon is the person I initially met and worked most closely with during the process of trying to purchase my vehicle. When it comes to him, 15/5!!**** As far as everything goes On the day that I picked up my vehicle, I CALLED AHEAD to let them know I was on the way. Once I arrived, I spent over an hour filling out the necessary paperwork, just to be given the keys to a DIRTY VEHICLE!! When I say "dirty" I mean literal DIRT and ick inside my newly purchased vehicle! It was as if they had the car had been dropped off from the previous owner the same fucking day, and hadn't been touched again until they were handing me the keys I couldn't even enjoy the moment of having a new car. When I brought this up to the employees that handed me the keys, they shrugged shoulders and informed me that the person in charge of cleaning/detailing the vehicle wasn't there, and that the lesser employee who half-ass "cleaned" my car wasn't already gone for the day. UNACCEPTABLE! All of this is happening around 5-5:30ish pm, dealership doesn't close until 8pm. Sooooo, after a certain point in the day are yall just giving people dirty cars???? That shit makes no sense. I visited multiple dealerships before finding my car at this one. Looking back I truly wish I would've been able to find my car at one of those other locations. Overall exhausted and thoroughly disappointed with my experience (didn't even including management trying agressively persuading financing through them, KNOWING I was already approved, the price being listed completely different online, etc). Unless you have found your must-have, everything-you-want car at Hoover, go somewhere else. If you have to come here, go in defense up, head on the swivel and please have your own loan pre-approval, cause they will try you like a baser ‍