Carmax service department is trash. They never pick up the phone, you leave voicemails with no return call. I've even reached out to Carmax corporate and a case was started but when I replied to my case manager there has been no response from them. Leadership needs to revamp their teams with more training and accountability. I would never buy a car from any Carmax nor recommended anyone. read more

Shae is very thorough and such a fun personality. I'm so thankful I got to work with her. She took great care of me. She is the best!!! Please go see her! I'd also like to give a shout out to Zion in the Business office! She was very patient and kind as we completed my process and experienced some slight difficulty with paperwork. They did not rush or anything. read more

CarMax - Used Car Dealers Near Me - Lithia Springs, Georgia

I absolutely loved this Car Max! So I flew out with my teenage children to Atlanta to pick us up our Toyota RAV 4 - and we were tired, and grumpy having missed our connection in Denver and had to sleep on the airport floor waiting on the next flight. Like a glass of cold water on a hot day of gardening, we met Lynnette and our day was set to be wonderful. We did quick check out - and I am sure she could tell we were in a mood because she made jokes and had us laughing in under ten minutes of being in her company. She was kind, had paperwork squared away, had the car cleaned and off we went. As a single woman I can't recommend Lynnette enough. I feel like men in the car buying business don't take women seriously and she did! She was wonderful. Ask for her and you won't be disappointed - educated, knows the car specs, and just utterly a God send on my buying day. Thank you so much! read more

CarMax - Our car!!!! - Used Car Dealers Near Me - Lithia Springs, Georgia

My experience with CarMax was completely ruined by an employee named Adrien. I was misled throughout the process, money was taken, and when the issue came to light, it was never properly addressed or fixed. Instead, I was repeatedly passed from person to person, with no one taking real responsibility or offering an actual solution. What made this worse is that once Adrien saw me in person, she couldn't even make eye contact, which spoke volumes. It was clear she knew she had handled the situation wrong, yet there was no accountability, no urgency, and no ownership of the problem--just avoidance. For a company with CarMax's reputation, this level of disorganization, lack of transparency, and poor customer care is unacceptable--especially when it involves people's money. I expected honesty and professionalism, and I received neither. Based on this experience, I do not recommend this dealership to anyone. CarMax needs to seriously evaluate how situations like this are handled and how employees like Adrien conduct business. I would strongly advise customers to document everything and be extremely cautious if dealing with her. read more

We did everything ahead of time online and worked with Malcolm when we arrived. There were a couple of hiccups (I didn't have my title on hand for the trade in and was told by someone else that I needed it and couldn't trade in my car, but then Malcolm confirmed with me that I owned the vehicle outright and was able to get me a duplicate title for under $20). The process did take a while (we arrived 15-20 minutes late for a 1:30pm appt but didn't leave until around 6pm. There were a few issues we noticed with the car during the 20 minute test drive but Malcolm was able to put in some work requests before we left so that we could still leave with our new car and come back for free repairs. Overall, the process was way smoother than a regular dealership with haggling and unfair practices. It's only been a day but I would use CarMax again. read more

CarMax - Building entrance - Used Car Dealers Near Me - Lithia Springs, Georgia

Unfortunately this was an experience I wouldn't wish on anyone. It was just purely unprofessional, aside from Q and the new guy who checked me out. They were kind, professional and quick. The other guys standing at the front were laughing, joking and being rude...seems like a thing. Visit the other locations. read more

I wouldn't recommend this car max to anyone !! They're misleading , there service department is the worst and they sell cars they don't know how to work on , and the customer service is outright terrible ... I would avoid at all cost read more

Konnery was Great! Much appreciated! Smooth process and we got exactly what we wanted! Fantastic sales person, answered ALL of our questions and was super knowledgeable. Very Smooth transaction! We will be back here! read more

CarMax - Used Car Dealers Near Me - Lithia Springs, Georgia

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i've recently purchased a vehicle at this location and on their website they advertise that the vehicle comes with 2 keys. So when everything was signed over I had the associate make a work order for the missing key. 3 days go by and no communication as to when my key will be available to pick up. I come back to the location they said I needed to make an appointment. So I did then another day goes by im at my appointment. they then tell me after 1-1/2 hour that they have to order the parts for the key! Now if they needed to order it they should have done that and notified me prior! Then they tell me I would be notified 24 hours to schedule yet another appointment that won't be available till another week!!! Guess what no communication was made on thei behave to get this resolved. I've just called them and now they simply hang up on my calls. My time has been wasted over a simple missing key!! now they are telling me that they won't do it. Your representative said all I had to do was come pick up the key. He is your voice in this situation you are legally at fault for this I just want my key.! read more

Car Max on Thornton Road i looked on line and found a Kia Sorrento 2017 went on February 23, 2026 test drove it got approved for it. I was on my lunch break for an hour. Was there for two hours put insurance on it left from break went back when I got off to get the truck check engine light on. February 24 I called at 10:30 AM. Got one of the Sales person on the phone. He told me he was gonna get back with me. That didn't happen four hours later I called back. No answer from the two sales people I got a text message from one of them. He told me I had to wait for the cars that was in front of me to get there cars fixed first and he'll contact me in two days when he find out something car max is bull $400 for insurance on a truck I don't have an was told you will let me know something in two days you would think this dealer ship wouldn't have any problem cars with lights on the dash crazy read more

I wish i could leave 0 stars. ** Piss Poor Service Department. Piss Poor location!** My car-buying experience with Carmax was far from ideal. Despite their claims of a thorough vehicle inspection, my first car stopped accelerating in the middle of traffic, nearly causing an accident. After that terrifying ordeal, I reluctantly opted for a second vehicle, which wasn't even my first choice. To make matters worse, as soon as I drove it home, the brakes started screaming. Needless to say, I returned it. Save yourself the hassle--shop around elsewhere. Carmax simply doesn't live up to their promises. read more

CarMax - Brakes were squeaking loud. - Used Car Dealers Near Me - Lithia Springs, Georgia

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This location doesn't offer oil changes. When I asked the rep for more information about why they don't do oil changes and if this is a permanent decision, I didn't get an answer. read more

first and last purchase from Carmax. gave 2 stars because somehow they were the only deal in Atlanta Metro that had the truck I wanted/needed. but they lowballed me so bad on my trade in, $7k below fair market value according to KBB. weren't willing to budge an inch on price or trade in. I just hope I enjoy my new truck more than I did this buying experience. read more

Just overall slow process with Carmax, Lithia Springs. Seems really disorganized. Found a truck, did all the financial stuff online, had it shipped from Augusta GA, express check out wasn't express at all, the place inside...the business office...full of associates, paper everywhere, and chaos to say the least. More associates than customers in the whole place and still slow, no joke. This was the first time I've used Carmax to buy a lightly used car. I've used Carvana many times and I can say Carvana is much, much better. Maybe not for everyone to get their car from a vending machine, but for me most definitely a better experience overall. Calling Carmax for help is not easy either. My goodness, it's almost comical. Impossible to get someone to really help on the phone and I've been "accidentally" cut off/hung up on multiple times. Call back, next associate doesn't have any information from the prior calls, so be prepared to start all over and over and over. The ONLY reason I didn't throw in the towel on this deal is because it is a really nice 2024 Tacoma... practically new with 391 miles on it and in mint condition. Hard to pass up. Oh, and then there is Malcom. The ONE and ONLY associate at the Lithia Springs GA location that was helpful in getting everything squared away and I haven't even met him in person - I appreciated every ounce of his help; he went above and beyond. Thank you to Malcom at the Lithia Springs location - The one who helped make a difference and get the deal done. The 3 star rating doesn't reflect Malcom's performance here because he deserves 5 stars, the 3 stars reflect my overall "meh" experience with Carmax, Lithia Springs. read more

You better hope your car has no issues because reaching their service department is nearly impossible. I had to call fifteen times over the span of two days for them to finally pick up. read more

In the first 60 days of ownership, my car was in the service department for 45 days with a cracked cooling system and emissions control. Issues that their "130 point" inspection should have caught, but which clearly didn't happen. Bought the extended warranty, and have another cooling system issue that has rendered the car undrivable. Had it towed to Carmax service 5 days ago and can't get ANYONE to answer a phone or return a message to see if they even received the car. 10 vms and nothing. Called their corporate customer service who couldn't get anyone as well. Absolutely unacceptable. Avoid. read more

I would like to take the time to recognize my amazing sales rep Ona. She was efficient swift and extremely personable. Although I was initially reluctant to go through the car buying process because of past experiences. she was patient knowledgeable and diligent in her work. Never at any time did I feel like I was being haggled pressure or rushed to make a decision through the entire experience. Thank you so much Ona :) read more

I will give this review zero stars if I could...‼ TIMELINE BELOW... Save your money/time and go somewhere else you will thank me later Purchase Car - June 1, 2023 (Mercedes Benz) 27K miles w/ MaxCare warranty as well!.. Update - Dec 15 2023 (Mercedes Benz) 38K miles I only put 11K miles on this car and the left control arm already needs to be replaced. ARE U SERIOUS... I only had this car a few months and already having issues with suspension. MaxCare telling me that I have to pay a damn deductible $500 this is really a rip off. What a waste of purchase on a Mercedes Benz read more

Dimitry was very helpful in the steps to get my car I would recommend anyone coming to get get a car to ask for him

I've never met a service department that couldn't spare a spray of wd40 for a jack so you could get back on the road. I'm returning the car I recently bought from yall read more

If I am buying a vehicle for my wife and children, I have a few nonnegotiable criteria, the most important of which is its accident history. Faced with the prospect of replacing our family's totaled vehicle in this very challenging market for used cars in early 2022, we went with CarMax -- knowing we'd pay more but believing we'd have peace of mind regarding the condition of the vehicle. The vehicle we found at the Lithia Springs CarMax, a 2018 Chrysler Pacifica with 50,000 miles, seemed to check out. We liked the model, the color, the features, and the mileage. We especially appreciated the assurance it had not been in an accident. While it cost more than we would have ever spent in a better market (where solid, clean, accident-free vehicles are not so hard to find or expensive), we decided to pay that premium cost because it was our best overall option for the money. After we purchased the minivan, we took it to a mechanic for a vehicle inspection. The mechanic immediately noted that it had clearly been wrecked. A rear panel on the passenger side was not original: Its borders were lined in a bad glue job, and its paint looked different from the rest of the car. We soon found more signs of damage in the same area. I specifically went to CarMax to avoid this very scenario. CarMax divulged no knowledge of damage, and there's no way they didn't know, given the way they inspect their vehicles and get them ready to sell. I am now the owner of a car that I obtained at a premium price because I expected it to be safe and free of accidents -- only to find out that I now have a damaged car that is not worth what I paid for it. This experience reeks of deception and has changed my perspective about CarMax. I am reaching out to CarMax to figure out a solution. Even if they offer to buy the car back, I cannot overemphasize how sick I am of this process. Searching for a car isn't fun, and it consumes all your time. Moreover, this is our family's only car. If I return it, my five-person family will have no vehicle, and I will have to replace it without the benefit of transportation. I wanted to be done with this. That's why I went to CarMax. It is unfortunate that my faith was not rewarded. read more

BEWARE: 0 STARS! We began an online transfer and purchase on a vehicle via Carmax. To avoid dealing with sales associates and spending the day in the dealership once the car arrived, we clicked the online "start purchase" button for the express checkout option. For the purchase, we paid the transfer fee, provided all of the application information, chose and accepted the finance options, uploaded documents, and a credit check was ran. The next step was for a sales consultant to contact us. I proceeded to check my Carmax account multiple times a day (for two weeks ) to ensure everything regarding tracking and the financing that we agreed to were still in place. These details were reflected every time within the account up until the time the sales consultant contacted us to complete the transaction. All of the sudden, the purchase and financing info had vanished! The sales consultant prepared another purchase application, we uploaded the documents again, and a SECOND credit check was ran. As a result of this, the financing and interest rates had changed from the original we had agreed to before the car was even shipped. Talk about a BAIT and SWITCH!! I spent a total of four hours on the phone with the sales consultant or on hold trying to contact the store manager to rectify this matter. I even called the corporate office and was re-routed to the store. Once I finally spoke to the manager, he said he would look into it and get back with me as soon as possible. He then had another sales associate reach out a day later who could, all of the sudden, access both purchasing requests with financing info. However, to purchase the vehicle we HAD to agree to the most recent terms. There was no apology or any attempt to provide us with the original financing terms. At this point, my husband and I walked away from the deal (while also losing our shipping costs). We did not even test drive the vehicle or see it in person. Money was not the issue. It was the principle of doing business with a company that uses this type of practice. We have used another online car company for our past three auto purchases and never had to deal with Bait and Switch tactics or sales associates. Every detail was completed online before the car was ever delivered. This is the type of experience Carmax advertises but does not provide. Carmax, you should be ashamed. After this experience, we are done with CarMax! read more

Update: Still waiting on my money. They said send them Ubers and receipts. Done. No response. CarMax is a hoax. I'm not the only one. C.A.... Will prove it. Carvana and CarMax.... NO NOs. UPDATE: Taking legal action. They should be paying me back for the money wasted WVWBP7AN1DE566703 on a car never inspected correctly. 7000 in payments on a car that never worked. Don't let up on these guys if you experiencing the same issues. FYI. Did you know they have an advance auto parts personnel there just to order parts for cars. Ewwww. Not original parts. This place is simply amazing. Don't purchase. My horrific story below. Long story short. Within 60 days of purchase car needed transmission. Shortly after an engine. Then turbo. Then carbon clean out. Then serpentine belt. Then starter. Than finally the epc code came on Car cuts off on highway. UNSAFE. So with the new brakes and tires I put on the car, I returned the vehicle after 120 days in shop experience. Seems like this is a common experience at CarMax. These jokers never gave me ALL of my money back. Fayth an employee made me sit 5 hours and avoided my question of the lemon buy back and duress me all the way through a signature. I didn't not receive my money back. I have submitted my experience with bbb, dmv, and now Google. Then in small claims court. No response back from corporate. Or Greg (GM) after multiple attempts of calling. Also Fayth yelled across the room to stop printing my check in front of everyone due to me not understanding my lack of refund. People are super nice here but don't follow up after you're out of their face. You all sold me a lemon. I would like ALL of my money back at this point. read more

CarMax - Used Car Dealers Near Me - Lithia Springs, Georgia

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**DO NOT BRING IMPRESSIONABLE KIND PEOPLE HERE** if you want a reliable car, be as forward as possible. They do not properly diagnose your vehicle as other reviews say. I personally Candace Duncan bought a Ford fiesta from them with a broken radio and a broken Bluetooth. after promising me these things they told me that I couldn't just trade it in for a different car, that the value of the car would be that it's broken. so I should sign two contracts to be with these people. it's completely against the contract and I feel terrible for the other people this specific Carmax has scammed. while I kindly came back to resort this issue the boss literally laughed in my face & said that's life. not only that but watched an old couple get scammed out of buying a car specifically for a sun roof, they drive it out and SHOCKER! didn't have one. no employees should be standing around gossiping about how much their job sucks if, i dont know maybe they DID THEIR JOBBBBBBBBBB read more

carmax company is fraud, bought a car in 2024 that was clen no damage according to their autocheck, payd 42k cash, recently had an accident with no accident prevention alarms etc. going off, after fixing traded the car at a new dealership only to be told that carfax shows damage to my car prior to my purchase from carmax could be flood accident, etc. called customer relations for compensation, the results ooops too bad. do not buy a car from these crooks specifically lithia spring location and thank me later, take it from an honest used to be a carmax customer, save your money and life read more

This place is a bit too casual for me. Baggy pants and sloppy uniforms, people conducting business with air pods in their ears, associates in cliques laughing joking.... all of this screams unprofessionalism, and frankly, I was not impressed. I came to sell a vehicle, and I wish I had gone to a different location so that I would experience a different level of service. Even the lady in the business office was not very pleasant. She acted as if it were an inconvenience to assist me. Maybe I expect people to treat me the way I conduct business, but it's not always the case. read more

Salesman here boldly and convincingly lied to me about the coverage scope of the MaxCare extended warranty I purchased with my vehicle. I specifically asked if certain potential future repairs would be covered because I knew they'd be expensive. I chose to believe the salesman, an obvious mistake. I should've taken the time to painstakingly read all the fine print instead of speed reading and trusting. Won't make that mistake again. Don't let this happen to you. Don't let them *tell you* anything; know the car, its maintenance needs, and the detailed verbiage of any contracts you may sign *before* you go in to buy. If they start trying to sway your decision, just walk away from them mid-sentence and leave. In fact, just don't go here. My contract skimming mistake was a mistake anywhere, but this is the first time I've been straight up lied to like that. Gross. read more

First let me say , I LOATHE CAR BUYING EXPERIENCE. I went to just look at cars and wound up buying one. The sale person KEVON PITTS was amazing. He made trading in my car and purchasing the new one very easy. He answered all my questions and stayed with me throughout the whole transaction. I forgot to take my garage door controller out of my old car, I call them the next day and they took the time to locate it and call me back straight away. I appreciate all the time everyone spent making my car buying experience not as painful. read more

they run your credit as quickly as they can and fuck it up before getting all the information they need. I paid for a car to be shipped after being told i was approved for financing. went to go test drive it then told they couldn't buy my car. then told oops we can buy your car sorry. a lot of time and energy wasted and you end up with no car and credit impacted from all the checks. i'm not sure why the process is so unorganized and I kept getting a lot of "I don't know what that means" "i don't know why this person said that" read more

Hands down the worst car buying experience ever. I'm 49 years old and I've purchased over a dozen cars in my lifetime and never had this happen. I paid $1500 to have a car transferred from California to Lithia Springs so that I could complete the purchase. I was told the transfer would take 3 weeks and the car would arrive today. I called every week to get an updated status and was given a delivery date of 11/4/21. Low and behold, I call today, 11/4 and no one wants to come to the phone. Then I get an email saying my $1500 transfer fee has been refunded to me. I call again and no one can come to the phone until I get irate. Then a sales manager gets on the line saying the car was sold and there is nothing they can do about it. Don't ever waste your time at CarMax, especially the Lithia Springs location. I was straight up lied to for 3 weeks while awaiting my vehicle. Now I'm back at square one in my vehicle search. I recommend you stear clear of this place when searching for a vehicle. I would give them 0 stars if it was an option. read more

The worst experience ever. I had a test drive appointment for 2:30pm to drive 4 cars, stock IDs noted in my appointment for efficiency before arrival. I waited 45 minutes after my appointment time and was never shown any vehicles. They do not prioritize customers and do not want to make sales. I'll be going to a dealership that actually wants to sell me a car. read more

Crappy service i was waiting in line They let somebody cut in front for no reason? All i wanted to do is make a payment Once again crappy customer service read more

Randi in the service department was an amazing help to my partner and I. She was very attentive to our needs, timing, my car, and she saved me a trip out there again. I couldn't have asked for better customer service. Thanks so much Randi! read more

Easy and clear experience. Ask for Julian, he went above and beyond to make sure everything was smooth with the transfer of my car as well as the financing. He was very professional and his communication was A1. Wish I could give him 100 stars ! read more

So this review is strictly reviewing service. I did not buy my car from this location. I bought the extended warranty Max Care Warranty for my 2015 BMW x3. I called to schedule an appointment which was about 3 weeks out since I needed to wait on my car. When I arrived I was greet by Randi, who was my specialist the entirety of car service. My car was being serviced for a failed lock actuator and a check engine light on. About 2 hours after being in the waiting room (bring your blanket and snacks), Randi informed they would be keeping my car and I will be issued a rental under my warranty. Honestly, it was disappointing, but I was okay with it. Randi informed me they needed to order parts. She assured me the parts would come from BMW and the work would be preformed by CarMax. Fast forward about a week later. The parts come in a few days later than expected and the car is still showing a default code despite the work being completed. Randi was completely transparent about what was going on with my car and it was decided the car would be sent to the BMW dealership for further workup. After having my car transferred to BMW, it turns out, the car is throwing fault codes because of a recall. Needless to say Randi called every day for the first week it was with BMW to check on the status and ensure the transfer of the rental car was seamless. It is still with BMW, and has been for about 3 weeks, I have not received my car back yet. I will update the review once returned, to write about the status of the lock actuator - which I think is really the only thing CarMax would be responsible for. As for now, I am very happy with the service from CarMax. read more

Appraisal process is easy peasy (mostly thanks to Brandi), and CarMax offered me more than what I anticipated. I've bought from CarMax before, so I already was a fan of their setup. This was the first time I went in to sell a car. If you have a relatively late model car in good condition, and don't want the hassle of a private sale (which can get you more money at the expense of your time), consider CarMax. read more

Shopped online before arriving, test drove, and did all my paperwork in 2 hrs It was a great experience! I HATE car shopping, so I'm relieved it's over. This is my 4th car shopping experience w/CM and the best yet read more

CarMax - Back w/VW - Used Car Dealers Near Me - Lithia Springs, Georgia

Had a Lexus delivered to the Thornton Rd location for a test drive. I was assigned consultant Raheem Snoddy. He was knowledgeable, personable, patient, helpful, and accommodating. He came in on an off day to complete my purchase. He's awesome! read more

A nightmare. They sold us a Nissan Leaf that didn't keep a charge for a single morning. Then we sat on hold for hours and hours getting a tow truck to come get it. And we STILL have to go back in to sign paperwork. A nightmare. read more

I purchased my car on 03/22/24. After I test drove the car an associate ran the car through the car wash and put a dent on the drivers side. I was told by the salesman that he would put in a service order and it would be fixed by Tuesday.... Tuesday came and went and still heard nothing, another week past and I find out they lost the paperwork and their next available was the 17th another two weeks after they made the mistake and they were the one to put a dent in my car... I spoke with the service manager which didn't help at all, nasty condescending attitude! He reached out to town center to see if they had earlier appointments ( now I'm starting to believe he didn't actually do it) calls me back and says the Town Center location has an appointment on the 10th and somebody would reach out .. of course nobody reached out! I'm still without an appointment called several times since Tuesday and STILL haven't heard anything it's almost as if they don't want to fix it. Don't buy from here I'm honestly scared to have any other problems because they won't get fixed! read more