Nicest way to say this is... all said done it will have taken Calavan a Month to fix my car. Misdiagnosis, parts delay and miscommunication within in the company and that was before they told me I needed more work done (2k+) for something they missed the first time and then I was told after waiting 5 days for parts that it would be an additional 5 day delay for said parts that I had already waited 5 days for. And all this after having having thrown down $2400 dollars for said parts. Honestly, this is by far the worst experience I have had. EVER. It took a lot for me to write this I come from 25 years in customer service and have a lot of patience because I know how hard it can be, but this is unacceptable. I will NOT be returning here to have my car serviced. I WOULD NOT RECOMMEND THIS PLACE TO ANYONE. read more

Service is the Bum if yall don't know "Tim" the manager of service get to know him! They service all my girls and as you can read im a Dodge woman I love my dodge toys so I make sure I take good care of them by taking them to be cared for by the BEST!! Idk if im spelling your name right Soule but you will be missed!!! Thornton rd Dodge dealership is my (cars)girls home... read more

Had my water pump fixed on my Jeep under warranty. The new water pump started leaking a month later so I made a appointment to have it looked at. Was informed that since the vehicle was out of warranty the part isn't covered. I looked on the Jeep website and it explained that ALL mopar dealer installed parts have a two year unlimited mile warranty. When I brought this to the service advisors attention, he was extremely rude. He then said it was a pain in the butt to get the dealer to cover the installed part and that they weren't interested in helping me. Goodbye abs good riddance. Never again will I do business here read more

While my car buying experience went smoothly, they are the hardest people to get in touch with after the fact. I refinanced my car and wanted to get a refund on my gap warranty- I've been calling for over 3 months and every time I get transferred to a voicemail box that is full. read more

Customer Beware: Service is below sub par. Just moved to the area and called for an appointment because my check engine light came on and I needed to replace a day running light bulb. They gave me an appointment for 11am today. As of 3:25, they still haven't even touched my car and making excuses. Simple point, don't give someone an appointment, then don't even touch the car for over 4 hours. The fact that they overbooked, should never become the customers problem or issue. They made me miss other appointments I had planned for the day. Thanks for nothing. The only reason why I didn't come get my car is I have to drive out of state for a funeral on Thursday. I will just drive 30+ minutes to another location Vs giving them a dime again. They also are trying to charge $20-30 more to replace the bulb than my old out of state place. read more

TINEJA LESLIE IS awesome ask for her. If I could give a 10 star I would! Was in and out in no time. I was very happy with Atlanta West jeep.. read more

You can believe every negative review you have read about this dealership. The incompetence is staggering I live 5 miles from here and will be taking my truck anywhere but here for servicing. read more

If I could I would give this place negative stars. I took my car the ending of January 2019 for a diagnostic to see why my speedometer was not working. I didn't get my car back until March 8, 2019. I called every week from the day I dropped it off to find out what was going on and the only response was they were working on it. Well apparently they didn't do anything to the car and they said they were trying to contact me and left messages which I never received or I wouldn't be calling ever week. So a whole month wasted because they couldn't work on my car but couldn't even contact me or even pick up my calls when I was trying to get in touch with them! I will never take any of my cars there again! read more

I had a couple of bad experiences at this dealers service. The service manager doesn't respond to telephone calls, they put you on hold for long periods or just don't answer. When you go to pick up you are treated poorly because they are trying to get the new people in they are the priority . I agree with the previous reviews. POOR CUSTOMER SERVICE read more

I had a bad experience with the Atlanta West Chrysler dealership on Thorton Road I would not take it back to that dealership again I went in for one thing and a mechanic tore something else up and I am headed back up there Monday morning read more

My 1st and last time @ Calavan. The most pleasant part about the service was the young man that greeted me with a smile and dropped me off @ home, I forgot his name but THANK YOU! I scheduled an appointment online my appointment was for 2pm & it was confirmed via text message, my phone number was accurate to receive a text. I was told I could arrive early but prior to that, 2 men actually were trying to convince me to cancel my appointment; I should've went elsewhere at that point. I proceeded to Calavan arrived @ 1pm and requested 60,000 mile service and other services. A provider @ the desk confirmed my email address as well as my phone number, although I was not contacted at any time phone or emailed to be informed about my service being complete, etc. The next day , After 2 hours i finally spoke to someone, my car was ready but I needed other services but was never contacted and although my number was "written down wrong", I was not emailed. I arrived to pick up my car, approached the counter and the quote was different and services that are suppose to be included in the 60,000 mile service were not performed and yet I was told it was not charged. Although it clearly states, that service was included. After paying and receiving my receipts , I realized I paid for 30,000 miles service and I requested 4 times to have the 60,000 mile service . I called back to Calavan and the provider stated "30,000 mile and 60,000 mile service is the same thing" . I asked to speak to a manager, was told he was in a meeting. I called again twice and was sent to voicemail. I proceeded to contact other similar dealers that I have received service at and asked questions about the tires and rotation services as well as the difference between the 30,000 mile and 60,000 mile service ... IT'S MOST DEFINITELY DIFFERENT and most service includes the rotation service with the maintenance. Now I'm stuck with having to pay more for a service that could've been done at the time of my other service and waiting to find a tire because I wasn't notified. I will never patronize this service dealer again. Customer service sucked in every way possible, Manager has not returned my call and again thank you to young man that I mentioned at the start of this review . read more

It twenty minutes to pay for and pick up my car. There were 3 service writers and 1 customer. The other 2 were working on their PC. I wanted to tell them there is a save button. When someone finally acknowledged me to find out I wanted to pick up my car then I was directed to a rude cashier. If I could leave no stars I would. My service writer was off, he takes up the slack for the rest of these people. Worst service group ever! I am done! read more

this place is terrible!!! i had my car towed there bc my car was not starting!!! i paid $600 with a warranty just for them to not fix it, and it broke down two days later. they are terrible!!!! do not go here!! read more

attention everyone do not take your car for service at this dealership!!!! the people do not know how to fix cars... they only want to get money out of you.. i repeat do not take your car to be serviced at this dealership.. worst experience i have ever had and my car still not fixed after spending 1000.00 dollars... read more

On 7/23, I contacted this dealership with an issue regarding my 2015 Rubicon (52,543 miles). When I start my Jeep, the first couple times I accelerate the TCS activates and causes my car to basically shut down functionality. When I contacted the dealership, I was directed to the Service Manager (refers to himself as Whitehead) who told me that they have the 4 sensors for the TCS and the woman who would do the install in the shop. Unrelated: while on the phone, "Whitehead" told me to "not worry about putting on makeup or doing my hair or dressing up for them".............. WTF!? What kind of MANAGER speaks like that to a female customer?? Upon arrival to the dealership, Whitehead began explaining to me the costs of the diagnostic test and then the sensors. This was after he told me that my warranty expired (something he could have easily told me over the phone but chose to withhold), which makes no sense given that my car has a 100k manufacturer warranty. "Whitehead" spent those 5 minutes talking down to me, mansplaining how traction control works and how he was SOOO focused on getting me in and out in under 2 hours (I was prepared to work from the dealership, so I was prepared to work there as long as possible-time was not my first priority). He also lied repeatedly by saying to me, the service man who was typing up my ticket, and the other service men, that he had told me over the phone that my warranty was probably expired and that there would be cost incurred-things he NEVER said to me on the phone. He lied over and over about the things he had said to me on the phone. I then decided that I was going to seek out additional advice, so I began texting my brother while "Whitehead" continued to speak down to me and lie. THE SERVICVE MANAGER/WHITEHEAD THEN SAID TO ME WORD FOR WORD "I am talking to you. Look at me while I am talking to you". The amount of disrespect I endured in this 10 minutes was unbelievable. Never in my experience at a dealership (I have had 3 cars and serviced them at dealerships) have I ever received such absolute disrespect from someone who IS A MANAGER. What kind of example does he set for his employees? I am currently looking into trading my car for ANYTHING other than a Jeep. I will NEVER attempt to work or speak to this dealership again. I am also working with Jeep to get a ticket opened against Whitehead for the way he handled my issue and for the way he spoke to me in front of employees and other customers. Save your time, your money, and your self respect and GO ANYWHERE ELSE to get your vehicle. This dealership is FULL of slimy, fraudulent, and rude employees. Honestly, one star is a compliment to this dealership. read more

Been to Chrysler dealerships around the country for service on my town and country while traveling for work as I have Chrysler's best extended warranty, including this place. Never had an issue. Today, go in here and they want $125 diagnostic fee before they look at the vehicle and will not pull up the warranty until after. They lose money if it's a covered repair (you don't pay the $125), which seems to give them an incentive to make sure it's not a covered repair. I think this is the current management though, because I have gone here for many years and never been asked to put up $125 first. Just think buy a $40,000 car from this place and you go in for an issue during you factory warranty and have to pay $125 for them to look at it and find a way to make sure it isn't a covered warranty. Do business here at your own risk!! read more

Worst customer service. Don't return phone calls. Tricked me into paying for a alignment that was covered under my warranty. I will never go back. read more

Gina McAllister This dealership is the WORSE!! Back in Dec 2020 I leased a Jeep from this dealership in Georgia who didn't know what they were doing. After I signed all the paperwork that showed that my monthly bill was a certain amount I waited for the bill to come to pay it in Jan 2021. When it came it was for a larger amount. After calling several times to find out what happened I was told by someone in the Chrysler Capital "executive offices" that another contract was sign on my behalf and he noted that I DID NOT SIGN IT!!. Ever since then I've been trying to get their fraud department to look into this and they STILL have not gotten back to me. I already have a law firm contacting them about someone forging my signature but the mere fact that they don't think it's important to rectify this problem leaves me no choice but to BLAST them all over social media. It's a DAMN shame how they treat people as if they don't have to fix the problems that they cause. read more

Went there for service, recall work. Told me it would be ready Friday a few hours after my appointment. They pushed it back to Saturday, then Monday afternoon. I had to end up getting a rental car even though I had an appointment- horrible service. Then Monday (today) at 11am they said it was ready at 4pm it still wasn't ready. Go somewhere else in ATL for dodge work save yourself the time! read more

(1) My first Jeep, downsized to a Cherokee (Explorer XLT fan). This location is less than 2 miles from where I serviced my Explorer, familiar with area, convenient. (2) 2nd oil Oil change (July), wait time normal (2 hours based on customers in waiting room) (3) 3 miles from home, red light (vehicle hot) came on. Made it home, popped hood, checked coolant, nothing visible. (4) Called service tech, he listened (my temp was as hot as my vehicle), expressed concern while defending tech but did offer a resolution. I was appreciative of service advisor's interest in my concern and ability to listen intently, calmly and patiently. I was satisfied and grateful for the way my issue was handled, however, the jury is still out on my personal satisfaction with my Cherokee :) read more

Over 4 hour wait for an oil change and free car wash. Same issue in March, I called to verify a keyfob was available before coming. Only to be told it was never here and would have to be transported to this dealer. read more

This place is a scam, they buy names and addresses and send out fake prizes and trick you to driving down to sell you a car when they lie and say you won a prize. read more

I took my car in for service, instead of explaining to me that they can not completely fix the problem. They sold me a radio for $1500, disconnected my sunroof, attempted to charge me to re-connect the sunroof. The problem still exist and was never completely fixed! read more

My company bought a vehicle on a from another dealership, it had 41 miles on it.The brakes vibrated so bad at 45 mph and above it would shake the steering wheel out of your hand when brakes were applied. I took it to this dealership with below 100 miles on the vehicle and explained my safety concerns with the brake rotors. The service writer said that brakes and tires are a service item and may not be covered under warranty. Now, this thing has less than 100 miles on it. 5 hours later they called me and said the brake rotors needed to be turned and possible new pads needed to be installed and stated that our company would be charged. I contacted the dealership where we bought the vehicle and the sales person said that it is covered under warranty for 12,000 miles and technically is still a new car. The nice sales person at the other dealer called ATL WEST and explained warranty to them, yet ATL WEST still said they were going to charge us. I then contacted DODGE they said that brakes were covered under warranty for 12,000 miles and don't know why they are trying to charge us and that they would contact ATL WEST and look into it. Bottom line is if you purchase a brand new car from a dealership, not a mom and pop place a real dealership, the warranty should be the same no matter what dealership you take it to. What good is a manufacturers warranty if it is only good at certain dealerships. My 20+ year automotive background is- ASE certified mechanic, service writer, parts manager and a fleet manager for fleets that have over 1000 vehicles in them. Within this time frame I have countless warranty dealings with FORD, CHEVY, INTERNATIONAL, FREIGHTLINER, and MANY OTHERS and have never seen bootleg charges like this. This is a scam in my opinion ie: charge customer and charge DODGE for the same warranty work and get double paid. I would not send my worst enemy there. read more

I inquired about a vehicle that was listed on their website as a certified pre-owned car. Although this very car was parked in front of the dealership and for sale, they told me the car was going back to auction in the morning as it had transmission issues. The salesman's response to my question of why the car was still on the lot and internet as certified if it has this type of issue was that he simply worked there and continued to try to force another "certified pre-owned" car that had some serious shifting issues. I not sure what is going on but please have your mechanic inspect any used car before you purchase.....if you must purchase here. read more

Brought our car in for an oil change. The service people rambled through our car looking for something to steal. Bad experience.. my advice since management believes his staff over the customer. Turn your cameras on inside your car or take everything of value out of your car even your charger. read more

Emmanuel always shows excellent customer service when I come for my regular maintenance. He is friendly, helpful and shows that he will go above and beyond for his customers. Always a pleasure. read more

I wish I could give more stars. I wish I could find some good things to say about this Jeep location. It's very close to my home & I've used it for maintenance and service of my Jeep for the past two years now...but I honestly cannot tell you of good experiences I've had. From the get-go, I went here to purchase a brand new Jeep Cherokee. We knew that's what we wanted and we had done research online for pricing and options. The sales rep who worked with us was not very knowledgeable about the options (there were some add-ons that we had questions about for some of the vehicles we test-drove, and he couldn't tell us what any of them were -- not exactly a good reason to pay more for the vehicle then, right?). Since we were dissatisfied with the service he gave us in our buying experience, we ultimately bought our new vehicle from the Jeep dealership in Gwinnett. That was in 2015. Over the past two years, I've brought my Jeep into this location for numerous oil changes and, most recently, for a service issue to deal with a problem. The oil changes always have taken an extensive amount of time (regardless of whether or not we've made an advanced appointment -- even with an appt my husband waited three hours). A week ago, I had my Jeep towed there after it wouldn't start. I gave the service department a heads up that the Jeep was coming their way and the service manager called to confirm when it had arrived, and told me it was likely just the battery. This was at 9 a.m. on Tuesday morning. Fast forward to 4 p.m. Wednesday and they had just installed the battery -- but it took another day before they could run a diagnostics test to determine if anything else might be wrong (since I had been having ongoing issues with my electronic stop-start function [ESS] for months). They gave me the a-okay Thursday afternoon, but today my vehicle is showing I need to service the ESS system. When I called to complain about my frustrations over the lengthy time for the fix that has turned out not to be a fix at all, they encouraged me to bring it back in so they could determine what is going on. Is it possible something new happened in the four days I've had the vehicle back? Possibly. But I question whether they truly did the diagnostics test (it wasn't included on my receipt) and/or any other service work that could have been done to ensure the ESS was functioning correctly. Thank goodness I've got another car I can depend on, because otherwise who knows how long I'd need a rental to cover me at this point. I have not been satisfied with this location for a long time and after this latest visit, have decided I'll drive the extra distance to take it to another Jeep dealership in the area. read more

Big thank you to Jacob Davis for helping us get into our new 2019 Dodge Ram. Jabob Davis was very knowledgeable and very courteous. If your in the market for a new dodge go see Jacob Davis. read more

Jacob and Nick made my wife's 30th bday everything getting us into a brand new 2018 Jeep Renegade

I went to this dealership in response to a 2015 Jeep Grand Cherokee Overland Turbo Diesel that was listed for sale online. When I arrived, I learned that this was one of the managers' old vehicle that he traded in. The vehicle seemed ok except that it had some significant shaking in the front end when driving above 60 mph. I brought my mechanic in to check it out for me and he suggested that the dealership take a look at the shaking before I purchased. Before this however, there was a misunderstanding about the 10 year 100,000 mile limited power train warranty. We were told that this meant from the time of the car's manufacturing instead of the time of purchase but we were able to get that worked out, no biggie. They took the car to the back to get it fixed and we began the purchasing paperwork. Taking a look at the paper work, I noticed that the interest was at 5.9 which was well above what I knew our credit would qualify for. So I asked the salesman to see if they would take that down to 4.9. When he went back to the sales desk, I heard a man yelling, "6%, 6%! That's what he's gonna get!" I thought this was really unprofessional and disrespectful but I tried to ignore it. I also asked if they could potentially knock a little off the price to which the same guy yelled "6%!" And someone else yelled "What does he want?" Or something to that effect. Then I noticed that they were charging me an extra $150 for "nitro" in the tires and an extra $400 for tint that was already on the Used Jeep when I saw it on the website and when I arrived and saw it on the lot. How could these be additions to a price that was already set for the already assembled tinted windows and inflated tires? When I told the salesman that I wouldn't pay extra for things that were already on the Jeep and he relayed the message to the finance guys, I heard the guys yell "Well scrape it off then!" At that point I'd had enough and called for a Lyft. When the salesmen saw that I was leaving he quickly went back and told them that I was offended and they quickly and quietly changed the offer to 4.9% without the added charges for the tinted windows and inflated tires. I canceled the Lyft (paying a $6 cancelation fee) and accepted the offer and completed all of the paper work including turning in the down payment check. Well, after signing all the papers and having the car in the back for about 2 1/2 hours, my salesman told me that they discovered that there was a problem with the tires that was missed in the original inspection and that they would fix the problem ASAP. About an hour or so later, the salesmen told me that the service center was closing and that he was instructed to tell me that they would not be able to fix the problem that night since the service center was closing but that I should drive the car for a while to see if the problem would fix itself. Tired of the run around I asked to speak to the manager who previously owned the car. He came and told me that he'd recently purchased those tires 7 months before and that the tires had "flat spots" from sitting for three months which were causing the shaking and that I would need to drive the car for at least 200-300 miles in order to correct the flat spots. If they weren't fixed by then, then I could bring the car back and they'd fix the problem. After hearing this extremely strange and contradictory advice, I asked my salesman to return my down payment checks and shred my paperwork with my information. As I was leaving the dealership another manager followed me outside and asked if I would be willing to split the cost of new tires on the Jeep in order to salvage my business. He said that they would go back there and throw some tires on it for me if I'd split the cost. The problem was that this was the third solution I'd been promised. First I was told that they would fix it at no cost to me. Then I was told that they were unable to fix it because the service center was closed so I "should" drive the car to see if that would fix the problem. Then I was told that I would "have" to drive it 200-300 miles in order to see if it would fix the problem before they fixed it. Lastly I was told that splitting the cost of new tires would promptly fix the problem; even though the service center was CLOSED... This was the worst example of shark, predatory, deceitful, salesman-ship that I've ever experienced. This dealership lost a very-very nearly completed sale because they could not abandon their own persistent dishonesty. read more

We purchased a truck from here we told them that we were getting ready to move to Nevada in a few weeks so we wanted all the paperwork sales taxes and registration to be done under the state Nevada so after everything is done the still did all the paperwork for GA they told us not to worry the registration/plates would be forwarded to us we called left messages and emails each time it was a different story at the end they didn't even register the truck so we had to go get it registered in Nevada so because of their laziness we had to come out of pocket another $800. They do whatever is necessary to secure a sell then fall back before the ink is even dry. read more

Diesel fuel tank contaminated with DEF. It took three weeks to get my Ram 2500 back. NOT the fault of the Service Department. Jasen Tubbs, Service Advisor, Tim Whitehead, Service Manager, and Bo, Diesel Specialist, worked above and beyond to get the right parts sourced and my baby girl back on the road. Jasen and/or Tim were in constant contact so I would say there were no delays. Changed the oil too. read more

A+++ customer serivice. Work hard to get me he right deal. Curtis was a top notch salesman patient and very nice to work with definitely will shopping with him and the dealership in the future and also recommend my sister and brother to go there too!!!!!! read more

They had my car over a month and they told me the part hasn't come in yet. Customer rep sounded like he wanted to get me off the phone. I was told to call corporate if I want to complain. No manager available. They did not try to compensate me or have since of urgency. If I could give no stars I would! Avoid this place! I'm going to union city CDJR. read more

If you value your time and your vehicle, do not go here. The service department is the definition of subpar and inept. I had a scheduled appointment for a standard oil change & tire rotation that I showed up approximately 30 minutes early for in order to fill out any potential intake paperwork as this was my first time having my vehicle serviced here. I was told I could have a seat in the waiting area while they addressed my Jeep. The waiting area looked like it had not been cleaned for a significant amount of time, as grease and food crumbs were scattered and wiped all over the furniture. After witnessing and overhearing several other customers get up to go ask for an update on their vehicles, I finally decided to do the same, as I had now been waiting for nearly and hour and a half with no update. I was told "they are working on it now, we are really backed up." (Remember - I was there for a SCHEDULED routine oil change... not hardly an hour-long task). When I sat back down, another customer was explaining that he had been there for his scheduled appointment at 7am, and was STILL waiting at 2:30pm!! The service manager must have noticed the extreme dissatisfaction of every single customer in there, because he began going around apologizing for the inconvenience being placed upon all of us. When I was finally told that my Jeep was ready, I was told that I would need to schedule another appointment for a more thorough exam of a noise being made "somewhere under the hood". I clearly chose to decline to make another appointment with them, as I will not be back. Since getting home, I began to notice my Jeep would accelerate on its own while in reverse without applying pressure on the gas - this has only begun after they worked on my Jeep... also, a week after my encounter there, my Jeep began to display a "change oil soon" signal... While I was waiting in the lounge for several hours, I decided to read over the Yelp reviews and saw nothing but 1 and 2 star reviews that are extremely similar to this one - I wish I had read them sooner so I could have saved time and frustration by going to another Jeep dealership. I'd like to think this was an isolated occurrence, but the plethora of negative reviews seems to indicate that this place consistently under-delivers and runs poorly. Save time and frustration and avoid this place - you're welcome! read more

I concur with the review on 1/4/2020, the customer service and Management at this dealer ship is terrible !!!! I will NEVER bring my Jeep back to this dealership again! read more

Will never buy a car from this dealership ever. Service department sucks, they will not stand by there work and try to cheat people when they make their own mistakes. Parts that are under warranty and they still want you to pay 145 diagnostic when they already know what the problem is. This dealership is for the love of money not for the good well of the people. They are a bunch of Devils. I predict the closing of this dealership in the near future. read more

Atlanta West Chrysler Dodge Jeep Ram is Ok, but Do NOT PURCHASE a Durango until you google the forum - "Help, Cant fill gas tank". There is a known issue with filling the Durango with gas, but Dodge will not correct it. Other than filling it with gas I would recommend the 2018 - 2020 Durango. FYI...Atlanta West service will not acknowledge the issue, so buyer beware. read more

I came to have service done on my car on Saturday 1/26. I had a 2:30 appointment. After two hours my car was ready, I went to look at it, and my tires were not rotated. I had a bad experience getting a previous oil change where services weren't done that I paid for, so this time I thought that going straight to the dealership would be best. I marked my two back tires to make sure this time that they were rotated, and when I checked, they weren't. I went back inside and told the gentleman that they weren't done, he just looked at the keys and did nothing. I then repeated myself, "my tires weren't rotated" and he asked me "Do you want me to rotate them?" What did I just pay y'all almost $80 to do?? Then one of the guys I was talking to when they took my car back again said "well you know the guys were probably just rushing because they wanted to go home." If you didn't do this, what else didn't you do because y'all were ready to go home? Was my car checked properly? I won't be going back to this dealership for service. I should have checked the reviews before going. One star for a reason. read more