We are in town for a baseball tournament. I just bought new tires in Indiana and we had a flat…read more My first thought was "Great, I have to buy another new tire". Quick Google search found this location. With the tire replacement guarantee, I got full credit for the damaged tire. These guys were absolutely awesome. They located a tire locally, had it couriered to this location in 2 hours. When I arrived, these guys were absolutely awesome. Friendly, sympathetic and most of all, FAST! I was in and out in 20 minutes. While not NASCAR pit crew fast, considering everything, I was amazed. I'm a loyal customer. Goes to show, buying tires from a national store makes obvious sense.

Joe /Kris THANK YOU ! barely made it and they got me in and out tires were fkkkked up !!! Thank you…read morefor the quality service and the time was so quick to get my three tires repaired brand new tires put on in less than 45 minutes. I appreciate you so much me and my daughter were stuck if it was not for you guys, I don't know what I would've did. Thank God for you being nearby. Definitely recommend your services to anyone in the Alpharetta area. Do not go anywhere else and don't be cheap with your tires because they will have to last you go with quality thank your tires plus

$50 alignment is pretty cheap. Free WiFi in their waiting…read moreroom. The couple that runs the place seem pleasant. I showed up when they were busy and was told to return in an hour. Once I returned I waited a few more minutes before my vehicle was worked on. It only took about 5-10 minutes for the alignment and he test drove it and even aired up my tires because the TPMS light was on. I didn't ask him to do that but it shows that they try to take care of customers. Also there's a friendly little dog that just lounges in the waiting room. It doesn't bother you unless you want it to. Checked in on Yelp for a $5 discount. Will probably return with some of my other cars. Hopefully they can work on a lowered car.

Overcharged for changing spark plugs, 18 hundred dollars! Charged for 6 hours labor to change the…read moreplugs! Repaired CV joints and 45 days later my front tire came off while I was driving! TAS was the last people to have their hands on that tire! They did not take responsibility nor showed any sympathy or concern and instead said anything could have happened in 45 days to make the tire come off. What happened is the shade tree mechanics that work and run TAS did not tighten the lug nuts! That's what happened! Stay clear of these shade tree mechanics and the poorest excuse for management I've ever delt with! Buyer beware!

CB and his team are top-rate. Professional, friendly, honest, transparent, and have very fair,…read morecompetitive rates. My dad was an excellent mechanic by hobby, and my husband is equally versed, but there are some things better, or less time-consuming, left to the pros, as was our latest urgent issue with our van. We were referred to CB by another trusted mechanic because the scope of working needing to be done was larger scale and he knew it could be done faster and likely less expensive at Lilburn Auto. Good mechanics typically know good mechanics and know bad referrals could reflect back on them as well as good referrals. We remain grateful for the referral. In the two instances we've gone to CB, he's been responsive, kept us informed, been honest about options, potential outcomes, and guided us to best solution for the situations at hand. It's clear they care about the work they do and appreciate their customers. Most recently, we had an issue on the eve of a holiday. We called, explained the noises and what we thought were going on. They fit us in, had it diagnosed and gave us an estimate and said they could get it fixed by end of day, which they did. They gave us a heads-up of things to be on the lookout for (some we were already aware of), but no pressure or scare tactics. The bill for parts and labor was in line with our expectations. As an added bonus, we get three free months of Sirius XM thanks to an affiliate program. In a world where so many are out to make a quick buck and not care about customer service, quality, integrity and kindness, CB /Lilburn Auto are a refreshing exception to the rule.

I brought my car here for an oil change and tire rotation because the Volkswagen dealership…read morecouldn't fit me in, and I thought I was getting a good deal. Unfortunately, the experience turned into a major disappointment. The same day as the service, I was driving on the highway when my undercarriage cover came loose and flew off. I had to pull over and retrieve it. When I called, instead of taking responsibility, I was given excuses that it happened because the cover had supposedly been removed too many times. I've taken my car to the Volkswagen dealership since purchasing it in 2021 and have never experienced anything like this after a service. Four days later, I checked my brake pads and tire tread and discovered nails in my tires. The mechanic never mentioned them or documented them on the paperwork--not even as a safety warning. I also noticed that the lug bolts on two of my wheels were stripped. When I called again on Monday, the lead mechanic told me it wasn't their fault and blamed whoever had previously removed the wheels even though they had just performed my tire rotation. Once again, there was no accountability. I wouldn't have had an issue if the work had been completed carefully and the business had taken responsibility for its mistakes. I came here because I wanted to support a local business, but based on my experience, I strongly recommend that customers double-check all work before leaving. Update *** I should have read the reviews before bringing my vehicle to this location. Chris, it amazes me that you continue claiming there are "a lot of gray areas" when multiple reviews describe concerns similar to mine. You refuse to take accountability. Whether I inspected my vehicle three days later, five days later, or immediately after the service does not change the quality of the work performed. Customers should not have to inspect a professional mechanic's work before leaving to ensure nothing was damaged or improperly reinstalled. My regular mechanic at the Volkswagen dealership confirmed that the wheel bolts were stripped. Instead of taking responsibility, you blamed the dealership--even though other reviews claim your location caused similar damage to their vehicles. The fact that you believe I should have checked your work immediately shows why your service cannot be trusted. A problem does not become someone else's fault simply because the customer discovered it several days later

After taking my car to the Dyer&Dyer Volvo for two years, and spending close to $5k in repairs, I…read morewas told that I needed new CV Boots my CV Axle was leaking and I needed an alignment. I decided to get a second opinion at Vol Repairs, having been there once or twice before. Ramon and his team thoroughly inspected my car and told me that I just needed to get new cv boots - at a cost around $370, whereas Dyer & Dyer quoted me $1800!! I'm still in shock, as I wonder how much of the $5000 I had spent there (between two cars) was actually necessary. I'll be taking my car to Vol Repairs from now on!

Not a trustworthy business. Takes advantage of loyal customers. You are being sized up the…read moremoment you make contact with staff members.

Typical overpriced scammy experience where they'll suggest 17 additional things on top of the oil…read morechange. At some point, Ian gave me the new cost (12x to the original cost) for a variety of things. I'm an immigrant with English as my serving language. I didn't understand 13 and change meant 1300. I tried to clarify asking, how much is it going to be? He said, "the price I quoted earlier", which in my mind was 160. I would request the staff to quote the figures clearly more than once in words that non native speakers can understand. It feels like they took advantage of me. Feels very icky. And this took almost 4 hours. If you bring the car for a small thing like an oil change, be on the watch for a long process of expensively unnecessary things to be done to your car. Management: before you refute my review and make the point that I agreed to all the services and the new cost, please read the review again. I'm taking responsibility of not double checking the prices with you and probing further on the "the price I just gave you earlier" when you're throwing 17 technical teens at me. BE EXTRA TRANSPARENT when your changes are over 10x an original price. When I was raising my concern after seeing the big bill. Instead of trying to understand but point, this tall gentleman came out to support his staff in an intimidating manner. No empathy for the first time customer. And this was my first experience with them. So disappointed right now. This is going to mess with my this months finances.

Took my 19 year old Accord in for major service. TLS did complete and thorough diagnostics . they…read moreexplained what required work now and what would require attention in the near and long future. as a result my car is running like a brand new car again. this outfit is expert, polite, and completely trustworthy. it was a pleasure doing business with them. I am now a loyal customer.

Car maintenance and car repairs are never fun. It is one of life's least favorite things…read more That's why I'm grateful for Braxton Automotive. Whenever I have to bring my car here they make me feel less stressed. Customer Service is everything. The space is clean, the drinks are complementary and the lobby furniture is comfortable. I feel like an informed and appreciated consumer. I like that I can drop my car off and leave the key before hours. I like that the same folks have worked there for years. I like that my repairs / maintenance are explained to me and detailed on my receipt. This place is a one stop shop for my car repairs and maintenance. Oil change? Emissions? Tires? Or that weird noise? No problem. Bobbie , Jason, and especially- Anthony, Thank you!

My daughter and I went here on Saturday bc she had a flat tire. Tyrese was very friendly and…read moreknowledgeable about the tires. The service was fast and he was efficient. The only problem was it freezing outside and no coffee or anything a vending machine was in your lobby. I feel that costumers should be accommodated a little while waiting.

Been coming here for 15+ years! The staff is friendly and they have handled my emissions, oil…read morechange, and maintenance if needed. The staff are vets and are always knowledgeable about any issues I have with my vehicles.

What a find! Last minute they were able to get me in and out for a coolant flush and power steering…read morefluid chamge. Service was great and the staff was friendly and professional. Nice trustworthy neighborhood shop!

I made an appointment for a Monday morning which is usually a busy day for auto shops, but they got…read moreto my car right away and quickly texted me a detailed breakdown of their findings. The repair wasn't cheap but it did come in well under the estimate. My cars' issues were accurately diagnosed and correctly fixed. I'm quite happy with my experience. Btw, don't let the appearance of the business or the neighbourhood discourage you. I consider it a positive thing when I'm not being overcharged just to pay for a shiny new facility. The people were friendly and professional, and the shop area was clean and efficient. I'll definitely return when my next repair is needed.

I have gone to Bright Star several times and they have never done anything right except a oi chang…read more They have giving me more problems and headache. They have so many ants that I had to leave my car a few days and my car was infested with ant. so said oh yay we have ants you just have to get ant traps, that's is what we have to do. I said Really!!!!! is that right. why wouldn't they spray their business. You couldn't pay me enough to work there if I had to put ant traps in my car all the time. I will not trust them any more and I would suggest you don't either. they don't fix your car just so you come back to spend more money, what a joke.